Richie,I do apologize for the inconvenience you had during your recent stay with us. You stayed 2 days with us but upon checking our log book I did not see that you have contacted front desk agent regarding your issues otherwise she would have moved you to a different room and made your stay comfortable. We recently remodel the property. The room you have stayed in many guest have stayed before and after you check out also a guest stay but none of them complain about roaches. We do pest control every month. If any guest have issues in any room we call pest control and take care of the issue right away. Your concerns have been addressed to the appropriate department and will be taken care of. Rest is assured that we want to make your stay as pleasant as possible so please contact front desk agent during your stay. I hope that you will consider us and give us one more chance and visit us again.

Jason,Thank you for your comments regarding your recent stay with us. We are completely remodeled property. We just finished our renovation in December 2023. None of our guest has complained about our beds. I do apologize that you were not comfortable on it. You were checked in early in the evening. If you find the towels has stains on it why didn't you bring it to the front desk and we would have provided you fresh clean towels. You should have brought the issue during your stay so we would have resolved it right then. To stay in a hotel is like you are staying in an apartment . If your neighbor makes noise you can hear them. I do apologize that your stay with us was not pleasant as it should be. Hope that you will give us one more chance and we will try our best to fulfill your request.

Frank,Glad to hear from you regarding your stay with us. We try our best to provide best customer service as possible. We just recently remodeled our hotel in December 2023. We are surrounded by casinos and nice restaurant less than 2 miles radius. People do visit here to have fun and have good time with their friends and family during weekend because of the location it's price, clean and nice room and our service. Hope to see you soon.

Anonymous,Thank you for your comments regarding your recent stay with us. I do apologize that your experience with us was not pleasant as it supposed to be. Upon checking your history you were less than 10 mins in the room and you left . My housekeeping staff was present when this happened and after you left she went to your room and change the bedsheet and clean the floor. She did not find more than couple of brown small spots on the sheets that you are referring as blood stains. When she swept and mopped the floor she didn't find any dirt and we did sale that room as well. We are newly renovated property. You can not compare Residence Inn by Marriot with Quality Inn. To stay in a Marriot property you have to pay the price too. It takes 5-10 business days to get back your refund depending on the bank you have. 48.13 we don't know what are the charges because we did not collect that amount at hotel. Give some time and you will get back your money.

Frank,Thank you for doing the online review and putting good words for us. It really means a lot to us. We just finished our complete remodeling in December 2023. Our guests do like the location who are coming for entertainment to casinos or visiting the V.A hospital for their checkup. It's very convenient for them. We do have very nice restaurant walking distance as well. I am glad to hear that we were able to make your stay enjoyable as it supposed to be.

Evelyn, Thank you for your comments regarding your recent stay with us. Your feedback about our customer services is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Hope to see you soon and thank you for your business.

Hi Charlotte,Thank you for comments regarding your recent stay with us. I apologize for the inconveniences, but due to the duration of your stay - 2 days - we don't offer room service without request for multiple nights. We offer room service every other day. Regarding your complaint with the TV, we apologize for the issue. We've since addressed the issue. Lastly, we were not able to move you, as there were no available rooms at the time of your initial request.

Scott,Thank you for your comment regarding your recent stay with us. We appreciate a positive feedback from a guest and it will give us more energy to work harder and give our best to provide the best customer service as we can. We have completed our complete remodeling recently and updated the entire property so our guest can have the best and comfortable stay. I am glad that you like our property and I hope to see you soon.

Dalton, Thank you for your comment regarding your stay with us. Your feedback is really important to us. We just finished our complete remodeling and started back complementary hot breakfast. I did speak with you yesterday regarding your deposit but unfortunately I could not find the credit card number you have provide me since it was showing just virtual card info. Usually the deposit amount fall back with in 5-10 business days depending on your bank and since it is not actually a charge you will not see as a refund. It was just a hold of that amount that you have to check with your bank because it was not showing anything at my end. If you still have any question feel free to give me a call. Hope to see you soon.

Dispatch,Thank you for your review regarding your recent stay with us. Your feedback is really important to us and it encourages us to work harder and provide the best customer service as we can. Hope to see you soon.

Robert,Thank you for your comment regarding your recent stay with us. I do apologize that during your stay you had issue with cold water. Other room at the end of the hotel also had issue that day so we did find out the problem and resolved it. We would like our guest to experience the most comfortable and pleasant stay with us. We are working hard to improve our property by remodeling as you have noticed that the rooms are all renovated and we are working on our lobby right now. Hope to see you again.

Deathra,I do apologize that your stay with us was not comfortable as it should be. Yes we are going through remodeling but my rooms are 100% done and new. I am surprised that you did not like my freshly painted new rooms. We are going through our last phase and doing our lobby area, that is the reason we are not providing our continental breakfast at present which is a temporary thing and we are providing to go bags to our guests. The room that you have stayed in is one of our mostly occupied rooms. After you left it is still occupied and none of our guest has issue with moldy smell. We will be 100% done with in couple of weeks and I hope that you will give us one more chance and enjoy our nice continental breakfast with comfortable stay. Hope to see you soon.

Karen,Thank you for your comment regarding your recent stay with us. Feed back from a guest is really appreciated and it give us encouragement to work hard and to provide the best customer service as we can. Thank you again and hope to see you soon in near future.