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Reviews of Horseshoe Bossier Casino & Hotel

4 out of 5
Horseshoe Bossier Casino & Hotel
711 Horseshoe Blvd, Bossier City, LA

Reviews

8.2

Very good

Rating 10 - Excellent. 1532 out of 2825 reviews" "
Rating 8 - Good. 549 out of 2825 reviews" "
Rating 6 - Okay. 301 out of 2825 reviews" "
Rating 4 - Poor. 226 out of 2825 reviews" "
Rating 2 - Terrible. 217 out of 2825 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

felice

Travelled with partner
Disliked: Amenities, property conditions & facilities
Too Smokey! We thought we requested a non-smoking but was given a smoking room. They would not change because I booked from a third party. Housekeeping was not provided daily. We had to request additional towels. There was no room service available. The steak house was very good with wonderful service! The casino workers were very nice.
Stayed 3 nights in Apr 2024

10/10 Excellent

Dowling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were large, clean, and pleasing. What I did not like is not having available coffee. I feel at the rates we paid, the service should have included coffee and a free breakfast. We decided we can stay at a nearby hotel/motel which offers these conveniences at a lower price that I paid at Horseshoe Casino Hotel. I will not return. I can do better.
Stayed 2 nights in Apr 2024

4/10 Poor

Margaret

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Fall at Horseshoe Casino. Front desk as notified (Cody, 20 year old female). No on offered service of any kind following fall which resulted in BROKEN FINGER.
Stayed 1 night in Apr 2024

8/10 Good

Courtney

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We had to find a last minute place to stay (2 adults and an 8 and 4 yr old). This was a clean property and well kept. It didn't smell like most casino hotels. we would stay again.
Stayed 1 night in Apr 2024

4/10 Poor

Linda

Liked: Cleanliness, staff & service
No longer have buffet and no coffee pot in rooms
Stayed 2 nights in Apr 2024

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
This Four-Star hotel is elegantly outfitted, maybe a little dated. I appreciated how clean the room was…housekeeping does a good job! But I like o make coffee in my room. No coffee! I have to wait until the restaurant downstairs opens at 7:30 to get my FIVE DOLLAR cup of coffee! The elevators (all of them) smelled. Kind of like BO. Very pungent. Also, I did NOT like the “resort fee.” To me, it’s just a scam to get another $20 out of customers. Won’t be back Ailey because of that.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s been a breeze😁
Stayed 1 night in Apr 2024

6/10 Okay

Janet

It was fine, but I did not like the resort fee, when I did not use any of the resort facilities.
Stayed 1 night in Apr 2024

10/10 Excellent

Dakota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time and everyone was very friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Gordon

Liked: Cleanliness, property conditions & facilities
It was okay.
Stayed 2 nights in Apr 2024

10/10 Excellent

BEVERLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super room for the price!
Stayed 1 night in Apr 2024

8/10 Good

Alexis

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
It’s a super nice hotel & the rooms were pretty clean but could have definitely been cleaned better and it could use a face lift in the rooms .
Stayed 2 nights in Apr 2024

8/10 Good

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room
Stayed 1 night in Apr 2024

6/10 Okay

Keith, Gladewater

Disliked: Staff & service, property conditions & facilities
I’ve stayed here before but am sad to say it’s not the same. They used to have a buffet and now all the have is overpriced limited dining choices and zero room service meals. I stayed 2 nights and each morning the cleaning service were very loud in the hallways and banging and loud moving of furniture at 8am. Checkout is 11am so why disturb your guests so early in the morning? Hallways smelled like pot smoke as if there was smoking in the hallways and it lingered for hours.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nattalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful in the lobby and shops area. So many food places to choose from. Enjoyed our stay
Stayed 1 night in Apr 2024

10/10 Excellent

Katelyn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel itself was great! Neighbourhoods surrounding is not the kind of place to take a stroll around.
Stayed 1 night in Apr 2024

10/10 Excellent

Donald P.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were great and the restaurants awesome. Would stay here again when in the area.
Stayed 1 night in Apr 2024

4/10 Poor

Stacey

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My room was non smoking but still smelled like smoke… the whole place is just dingy and outdated. It gives a very “trashy casino” vibe. The bed sheets were scratchy, the tv was old, seemed very motel-ish even though it’s a huge hotel.
Stayed 1 night in Apr 2024

6/10 Okay

Greg

Liked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

TARA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, spacious and clean rooms
Stayed 1 night in Apr 2024
Response from TerRon Miles on Apr 18, 2024
We're stoked to hear that you enjoyed your stay, TARA. Thanks so much for the positive feedback!

8/10 Good

Deborah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hard to find.
Stayed 1 night in Apr 2024

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for peaceful night sleep.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tiffany

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I had a wonderful experience here friendly staff and gorgeous room with a huge tub! I definitely recommend.
Stayed 1 night in Apr 2024

6/10 Okay

John

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The dining options are pretty good. The lobby and common areas are really nice. The rooms are really out dated. Think 80’s-90’s era maybe. Several things in our room were broken or not working. Time for a room remodel for sure.
Stayed 2 nights in Mar 2024

6/10 Okay

David, Alpharetta

Disliked: Staff & service
The hotel does not offer daily maid service and requesting it appeared to be an inconvenience. The front desk staff is borderline rude and usually indifferent to your presence. In addition when I needed assistance logging into the hotel WiFi I was directed to Ceasar’s help desk, which seemed unduly cumbersome. The property is beginning to show some age but if you gamble it’s still a decent place to stay.
Stayed 4 nights in Apr 2024
Response from TerRon Miles on Apr 16, 2024
We apologize for the inconveniences you experienced during your stay. We will address your concerns with our staff and work to improve our customer service. Thank you for your feedback.

10/10 Excellent

Jared

Liked: Staff & service, property conditions & facilities
Perfect
Stayed 1 night in Apr 2024

10/10 Excellent

Renae

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from TerRon Miles on Apr 16, 2024
We are thrilled to hear that you had a 5-star experience at Horseshoe Bossier City, Renae! Thank you for taking the time to share your feedback.

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Byron

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 2 nights in Apr 2024
Response from TerRon Miles on Apr 11, 2024
We appreciate your feedback, Byron. If there's anything we can do to improve your experience, please don't hesitate to contact us at (800) 895-0711.

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities
No place to go outside and sit around pool or anywhere. The pool area was closed.
Stayed 3 nights in Apr 2024

6/10 Okay

Clarence

Travelled with partner
Ok
Stayed 1 night in Mar 2024
Response from TerRon Miles on Apr 11, 2024
We're sorry to hear that your experience was just okay, Clarence. If there's anything specific we can improve on, please don't hesitate to reach out to us at (800) 895-0711.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Large room
Stayed 1 night in Apr 2024
Response from TerRon Miles on Apr 11, 2024
We appreciate your positive feedback, Rebecca. Thank you for choosing Horseshoe Bossier City. If you have any concerns or suggestions, please feel free to reach out to us at (800) 895-0711.

10/10 Excellent

Jimmitriv

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and convenient
Stayed 2 nights in Mar 2024
Response from TerRon Miles on Apr 11, 2024
We appreciate your positive feedback, Jimmitriv. Thank you for choosing Horseshoe Bossier City. If you have any concerns or need assistance, please don't hesitate to call us at (800) 895-0711.

2/10 Terrible

Matthew

I booked a non-smoking room and they only had a smoking room when I got there
Stayed 1 night in Apr 2024

6/10 Okay

Vann

Travelled with family
Liked: Cleanliness
Just okay. Only room service for breakfast and all of the retail store but one were shut down
Stayed 1 night in Apr 2024
Response from TerRon Miles on Apr 11, 2024
We apologize for the inconvenience during your stay. We appreciate your feedback and will work to improve our services. Thank you for bringing this to our attention.

10/10 Excellent

Yasmin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the place close to the board walk, beds clean and soft. The chairs were kind of dirty but other than that we love the place
Stayed 1 night in Mar 2024
Response from TerRon Miles on Apr 11, 2024
We apologize for the dirty chairs and will address this issue promptly. Thank you for your feedback.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
My name is not Rose. Rose was a scammer using my account.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from TerRon Miles on Apr 11, 2024
We appreciate your 5-star rating, Daniel. Thank you for choosing Horseshoe Bossier City. If you have any concerns or feedback, please feel free to reach out to us at (800) 895-0711.

10/10 Excellent

Cheryl, Nacogdoches

Stayed 1 night in Apr 2024

10/10 Excellent

Bret

Liked: Cleanliness, staff & service, property conditions & facilities
Quality/price ratio was outstanding
Stayed 2 nights in Mar 2024
Response from TerRon Miles on Apr 4, 2024
We appreciate your positive feedback, Bret. Thank you for choosing Horseshoe Bossier City.

8/10 Good

Stephen

Need to get more variety on tv
Stayed 1 night in Mar 2024

8/10 Good

Dorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Denita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms.
Stayed 1 night in Mar 2024
Response from TerRon Miles on Apr 16, 2024
Hey Denita, I'm so glad you had a wonderful time at Horseshoe Bossier City. It makes my day to hear that our customers are satisfied. If you ever have any questions or need anything during your stay, please don't hesitate to contact us. We're always happy to help!

6/10 Okay

Tammie

Travelled with partner
Disliked: Property conditions & facilities
Only one trash can in the room. Visible stains on chair. Completely flat coils in cushions on the couch
Stayed 2 nights in Mar 2024
Response from TerRon Miles on Apr 11, 2024
We apologize for the cleanliness and maintenance issues you experienced during your stay. Your feedback is important to us and we will address these issues with our housekeeping and maintenance teams. Thank you for bringing this to our attention.

8/10 Good

Jennifer

Stayed 1 night in Mar 2024

8/10 Good

Kay, monroe

Liked: Cleanliness, staff & service, property conditions & facilities
Convient
Stayed 1 night in Mar 2024
Response from TerRon Miles on Apr 11, 2024
We apologize for any inconvenience you experienced during your visit. Please feel free to contact us at (800) 895-0711 to discuss your concerns further.

10/10 Excellent

Linda, Mission

Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean Hotel.
Stayed 1 night in Mar 2024
Response from TerRon Miles on Apr 16, 2024
We love to hear it, Linda! Thanks for choosing Horseshoe Bossier City!

8/10 Good

Haven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from TerRon Miles on Apr 11, 2024
We appreciate your feedback, Haven. If there's anything we can do to improve your experience, please don't hesitate to reach out to us at (800) 895-0711.

6/10 Okay

Rose

Liked: Cleanliness
Disliked: Property conditions & facilities
Staff was all very nice. Woke up at 5 am and couldn't get coffee anywhere.
Stayed 1 night in Mar 2024
Response from TerRon Miles on Apr 16, 2024
We sincerely apologize for the inconvenience you experienced with the coffee availability. We appreciate your feedback and will address this issue with our team. Thank you for staying with us at Horseshoe Bossier City.

4/10 Poor

Brittany

Travelled with family, Travelled with group
Liked: Staff & service
Had no trash can in my bathroom or anywhere and I needed a trash can out all the days… we had no towels.. no big ones just a couple wash clothes and a hand towel very inconvenient when u can’t just run down and get a towel
Stayed 1 night in Mar 2024