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Clarkes hotel, A grand heritage hotel since 1898 – Avis

5 out of 5
Clarkes hotel, A grand heritage hotel since 1898
The Mall, Shimla, Himachal Pradesh

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 55 avis sur 77." "
Note de 8 – Bien, d’après 12 avis sur 77." "
Note de 6 – Acceptable, d’après 6 avis sur 77." "
Note de 4 – Médiocre, d’après 4 avis sur 77." "
Note de 2 – Terrible, d’après 0 avis sur 77." "

9,2/10

Propreté

9,6/10

Service et personnel

9,6/10

Commodités

8,8/10

État et installations de l’hébergement

9,8/10

Écoresponsabilité

Avis

10/10 – Excellent

VIKAS, CHARLOTTE

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2023

10/10 – Excellent

Glyn, Thornhill

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Visiting Clarkes is like stepping back in time. The architecture of the building makes such a refreshing change from the modern hotels of concrete, glass and over the top air conditioning. Our room was lovely and was beautifully furnished and the public areas of the hotel were also thoughtfully presented. Although some people might find it a little formal, the staff were friendly and polite without exception. We would stay there again without hesitation.

10/10 – Excellent

Anne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Character
Séjour de 2 nuits en mars 2023

10/10 – Excellent

Dhruv

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved our stay at the hotel because of friendly staff and excellent location on the Mall
Séjour de 2 nuits en février 2023

10/10 – Excellent

Gitte

Séjour de 3 nuits en février 2023

10/10 – Excellent

Divya

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property is well maintained despite being old. It is situated near mall road and has easy access to main road. The staff is very courteous and friendly. We had an amazing and comfortable stay.
Séjour de 2 nuits en octobre 2022

10/10 – Excellent

adesh

Séjour de 3 nuits en août 2022

10/10 – Excellent

Dinesh

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice hotel good service . All staff is very mature. Appreciated about Mr Roshan Chouhan in coffee shop
Séjour de 2 nuits en juillet 2022

10/10 – Excellent

HUN JOO

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en juillet 2022

10/10 – Excellent

Virendra, Redmond

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel has heritage charm with impressive service, very clean and well maintained. The staff is very friendly. Location is good. The dining options and quality of food and service excellent.
Séjour de 3 nuits en avril 2022

10/10 – Excellent

Neha

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en janvier 2022

10/10 – Excellent

Abhinav

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful Hotel located at the start of Mall road that provides a good view of Shimla. Staff Hospitality and services were exceptionally great. Would recommend worth staying!
Séjour de 2 nuits en décembre 2021

10/10 – Excellent

Aditya

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Exceptional hospitality
I had a wonderful stay at Clarkes. The hospitality by the staff is beyond imagination. The location of this hotel is really good. Never had such a good value for money!
Séjour de 2 nuits en décembre 2021

10/10 – Excellent

Guriqbal

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved every minute of our stay
Séjour de 2 nuits en décembre 2021

10/10 – Excellent

Vineet

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very comfortable stay. Location of hotel is awesome, exactly on start of mall road. Staff was very friendly and welcoming. Can’t ask for anything more. Breakfast was very good with good spread of buffet.
Séjour de 1 nuit en décembre 2021

10/10 – Excellent

Prashant

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Our stay at The Clarkes Shimla
Amazing stay, great hospitality and food.
Séjour de 2 nuits en novembre 2021

10/10 – Excellent

Roland

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent Hotel
Fantastic Service and great location. Have stayed here many times, and the hotel staff are the best.
Séjour de 3 nuits en juillet 2021
Pooja a répondu le 18 juill. 2021
Dear Mr. Elliott, It was a pleasure to welcome you both back to our hotel recently. Thank you for this wonderful review that you have so graciously shared It’s reassuring to know that we were able to make your stay memorable. Your generous words of appreciation for our ladies and gentlemen are a tremendous source of motivation for all of us. Stay safe, take care and I hope to welcome you both back to enjoy our hospitality once again. Warm regards, Pooja Bhondekar

10/10 – Excellent

Asferachew

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very good
A very nice place. Restaurant needs to be improved with food quality and service.
Séjour de 3 nuits en juillet 2021
Pooja a répondu le 13 juill. 2021
Dear Mr. Abebe, Thank you for sparing your time and posting your review of our hotel. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction, your comment on quality of food and service was of great concern to me. I would like to assure you that your feedback shall be dealt in all seriousness it deserves. I once again thank you for your kind words. My team and I look forward to welcoming you back to Shimla and every endeavor will be made to ensure that Clarke’s Hotel becomes your home when visiting this city. Warm regards, Pooja Bhondekar

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Heritage Hotel but excellent hospitality nd food.Bestlocation
Séjour de 2 nuits en juin 2021
Pooja Bhondekar a répondu le 13 juin 2021
Thanks for staying with us. We appreciate your feedback!

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Comfortable stay
Séjour de 1 nuit en avril 2021
Pooja Bhondekar a répondu le 13 juin 2021
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Aakash

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Amazing stay. Cleaniness, service was amazing
Séjour de 2 nuits en novembre 2020

10/10 – Excellent

Dinesh

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It was comfortable and amazing stay,fortunately we were the first guest after lock down of Corona . Location is excellent for move on Mall Road and hub of city centre .
Séjour de 1 nuit en septembre 2020
Rohit a répondu le 29 sept. 2020
Dear Guest, I am delighted to note that you have had an enjoyable stay and it was a pleasure to be at your service. The team strives to deliver the best experiences and extremely grateful when these are being recognized. Thank you again for appreciating us, such kind words means a lot to all of us. . We look forward to welcome you back to Clarkes on your return to Shimla. Warm Regards, Rohit Kukreja

8/10 – Bien

Seema

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
Family stay at Clarks!
Clarks is heritage propery with excellent location ! The the sunset view from terrace is easily viewable . staff is extremely polite and helpful. It being our anniversary they endured a very comfortable stay and decorated our room so nicely! It's an Oberoi chain and lives upto its name . The food was nice and breakfast buffet was good except that I wish the coffee was better The property is in severe need of renovation as certain corners of the room smell of the stale rubber in sofas. In all otherwise we enjoyed our stay!
Séjour de 1 nuit en décembre 2019
Pooja a répondu le 26 janv. 2020
.Dear Guest, Thanks for staying with us. We appreciate your feedback. I sincerely thank you for appreciating our team and services. Your comments mean a lot to all of us We do appreciate hearing from our guest, as their comments are vital for us to continue in improving our product and services. It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service I have noted your feedback about the sofas, room maintenance and coffee not being up to the mark. We will definitely address the issues highlighted by you in your feedback, with all the seriousness they deserve We are, in fact, the oldest member of the Oberoi chain all over the world. Given the age of the structure, we do have a few operational challenges. Having said that, we will be able to address these issues once the hotel undergoes renovation in future. Still minor repairs are in our control and can be done immediately. Once again, I thank you for your feedback. My team and I look forward to welcoming you back to Clarkes hotel! Warm regards , Pooja Bhondekar

10/10 – Excellent

Jahnabi Kashyap

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2019
Pooja Bhondekar a répondu le 27 août 2019
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Mukesh

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent hotel.
Short one night stay. One of the best hotels in thr area
Séjour de 1 nuit en juin 2019
Pooja Bhondekar a répondu le 6 août 2019
Thanks for staying with us. We appreciate your feedback!

6/10 – Acceptable

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Stay was comfortable....but the food is very expensive...which was not good.
Séjour de 2 nuits en juin 2019
Pooja Bhondekar a répondu le 6 août 2019
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Tim

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A very special traditional hotel.
Lovely, comfortable traditional hotel. For us a very special place to stay. Very high quality service combined with a low-key approach, totally without marbled pretentiousness.
Séjour de 2 nuits en mars 2019
Jyoti a répondu le 25 mars 2019
Thank you for choosing us to stay and your valuable feedback. We look forward to see you again.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Beautiful hotel .... great location ...very courteous and professional staff ... I told them that it was the first time I was coming to Singla with my wife ... so they decorated the hotel room in a wonderful manner ... thank you hotel clarks
Séjour de 1 nuit en janvier 2019
Team Clarkes a répondu le 27 janv. 2019
Thanks for staying with us. We appreciate your feedback!

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice hotel on the mall and close to some government offices which was my requirement. Do not expect a modern building but this heritage building is clean, staff excellent, food good, fuss free, quiet and safe, overall i enjoyed my stay.
Séjour de 3 nuits en décembre 2018

10/10 – Excellent

John

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Clarke's a reason to come to Shimla
This hotel could be a reason to visit Shimla. Unique service and friendly people everywhere. Fantastic view over a wonderful city! Only the cracy Raj/English could contemplate establishing a city in these steep hills, and only Indians could make it work. (They literally carried the English colon-izers (sic) on their backs!) We'll be back at Clarke's!
Séjour de 2 nuits en novembre 2018

10/10 – Excellent

Asim

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Old world charm.
Fabulous hotel. The service here is impeccable. We got an upgrade to a suite room which was large and spacious. It had a small study a living area a bedroom and walk-in closet. The bathroom was huge too. It’s right in mall road so convenient to step out for a walk. The himachali food at the restaurant was delicious.
Séjour de 2 nuits en décembre 2018

10/10 – Excellent

Felicity

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Superb Shimla
Had a FABULOUS time. Lovely, clean and quiet town. Very safe and friendly. Great experience to go up on the toy train and come back on the car motorail. Clarke's was so good, comfortable and convenient to the Mall. I wish we had had longer and look forward to another stay later. Only government cars can drive on the Mall so safe, quiet and easy to negotiate. The old Gaiety theatre a REAL gem. WONDERFUL that this piece of history still exists and has been restored. So much history in Shimla, well worth a visit and magnificent scenery and sunsets. Thank you Shimla and India.
Séjour de 1 nuit en décembre 2018
Pooja a répondu le 11 déc. 2018
Thank you for staying with us and appreciating us, it means a lot to the entire team.

10/10 – Excellent

Narain

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Enjoyable stay
Very accommodating The manager Pooja was quite friendly and help.It was a pleasure with kind staff to push my sister in a wheelchair and walk up with luggage
Séjour de 1 nuit en novembre 2018
Pooja a répondu le 11 déc. 2018
Thank you for staying with us and appreciating us, it means a lot to the entire team.

8/10 – Bien

Gary, US

Points forts : Propreté, état et installations de l’hébergement
very nice hotel with super hospitality. Had some some issues with noise from outside. Could not sleep well due to some construction work outside. Overall had a pleasant experience. Breakfast buffet served on the table with beautiful outside views.
Séjour de 1 nuit en septembre 2018
Pooja Bhondekar a répondu le 30 sept. 2018
Dear Guest, I am delighted to note that you have had an enjoyable stay and it was a pleasure to be at your service. The team strives to deliver the best experiences and extremely grateful when these are being recognized. I have also noted your feedback about the external noise, rest assured your feedback would be considered when the hotel goes for the renovation next as we will have the sound-proofing of the guest room windows done accordingly. I also take this as an opportunity to apologize to you for the inconvenience caused . We look forward to welcome you back to Clarkes on your return to Shimla. Warm regards, Pooja Bhondekar

10/10 – Excellent

SanjeevBhola, New Delhi

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Best Property to stay in Shimla
Its one of the best property to stay in Shimla. Its bang on the Shimla mall road so u need to just keep your step out of hotel and u are in between the beautiful wonderful crowd of mall road. The staff of the hotel is nice. A monkey smashed the front windscreen of my car in the hotel parking. The Hotel staff got it repaired the same day and even paid for the new windscreen. Hotel did this to make my stay happy. I really appreciate their positive approach. I strongly recommend that if you are going to Shimla then you must stay in this property.
Séjour de 1 nuit en juin 2018
Pooja Bhondekar a répondu le 30 sept. 2018
Dear Guest, I am delighted to note that you have had an enjoyable stay and it was a pleasure to be at your service. The team strives to deliver the best experiences and extremely grateful when these are being recognized. Your comments about all the services extended are truly cherished. We look forward to welcome you back to Clarkes on your return to Shimla. Warm regards, Pooja Bhondekar

8/10 – Bien

vivek

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice hotel but get a room with window
Eclxcellent location at one end of Mall Road. Excellent service - kudos to Oberoi’s for its warm hospitality. Hotel is outdated though. Breakfast very average. The worst part of our stay is that our room had no outside window - only a window opening into the corridor: we were not informed of this at the time of booking. We would have paid extra to get a room with a view. This particular room certainly wasn’t value for our money.
Séjour de 1 nuit en juin 2018
Pooja a répondu le 30 sept. 2018
Dear Guest, I am delighted to note that you have had an enjoyable stay and it was a pleasure to be at your service. The team strives to deliver the best experiences and extremely grateful when these are being recognized. Your comments about all the services extended are truly cherished. Sir, Superior rooms are facing towards corridor and we would suggest booking the higher categories during your next visit. You can also check the room description on our brand website. I also take this as an opportunity to apologize for any inconvenience caused to you due to the same during your stay with us. We look forward to welcome you back to Clarkes on your return to Shimla. Warm regards, Pooja Bhondekar

10/10 – Excellent

Nimit

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It was an amazing trip . Hotel was great
Séjour de 1 nuit en mai 2018
Pooja a répondu le 30 sept. 2018
Dear Guest, I am delighted to note that you have had an enjoyable stay and it was a pleasure to be at your service. The team strives to deliver the best experiences and extremely grateful when these are being recognized. Your comments about all the services extended are truly cherished. We look forward to welcome you back to Clarkes on your return to Shimla. Warm regards, Pooja Bhondekar

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The stay was great. Had a total british feel wrt decor and service. The location is superb
Séjour de 2 nuits en mars 2018
Pooja a répondu le 30 sept. 2018
Dear Guest, I am delighted to note that you have had an enjoyable stay and it was a pleasure to be at your service. The team strives to deliver the best experiences and extremely grateful when these are being recognized. Your comments about all the services extended are truly cherished. We look forward to welcome you back to Clarkes on your return to Shimla. Warm regards, Pooja Bhondekar

6/10 – Acceptable

will, uk

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Lacks a wow factor
Hotel is well located, staff amazing and room very comfortable - but for one of the oldest hotels in Shimla and where mr Oberoi first started work it is a shame that the decor is so bland and boring. It calls itself a heritage hotel but there is nothing heritage about the hotel decor. It is a massive wasted opportunity.
Séjour de 2 nuits en janvier 2018
Pooja a répondu le 23 janv. 2018
Dear Guest, I am delighted to note that you have had an enjoyable stay and it was a pleasure to be at your service. The team strives to deliver the best experiences and extremely grateful when these are being recognized. Your comments about all the services extended are truly cherished. I have also noted your feedback about the décor, rest assured your feedback would be considered when the hotel goes for the renovation next. We look forward to welcome you back to Clarkes on your return to Shimla. Warm regards, Pooja Bhondekar

10/10 – Excellent

Arun

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2018
Clarkes Team a répondu le 8 janv. 2018
Thank you. We work hard to make our guests happy and appreciate your feedback!

10/10 – Excellent

aparna

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Amazing Hospitality
Séjour de 2 nuits en décembre 2017
Team Clarkes a répondu le 8 janv. 2018
Thank you.We work hard to make our guests happy and appreciate your feedback!

10/10 – Excellent

Gaurav

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A relaxed day out
It was an amazing stay. A wonderful relaxing place, conveniently located and a warm welcome. Could not have asked for anything better. Amazing staff and a big smile on their face to greet and treat.
Séjour de 1 nuit en décembre 2017
Team Clarkes a répondu le 8 janv. 2018
Thank you. We work hard to make our guests happy and appreciate your feedback!

10/10 – Excellent

CarolineG, Sydney, NSW

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great hotel in picturesque location
From the moment we arrived we experienced wonderful, friendly, helpful staff. Fabulous historic hotel in great location in lovely town (smoke & litter free). Great shopping & food on your doorstep.
Séjour de 2 nuits en novembre 2017
Jyoti Thakur a répondu le 9 déc. 2017
Dear Guest I am delighted to note that you have had an enjoyable stay and it was a pleasure to be at your service. The team strives to deliver the best experiences and extremely grateful when these are being recognized. Your comments about all the services extended are truly cherished. We look forward to welcome you back to Clarkes on your return to Shimla.

10/10 – Excellent

rashmi

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Superb Hotel.
It was amazing.The staff was excellent.They made our anniversary really speacial. Cake and decoration was superb.loved the hotel
Séjour de 1 nuit en novembre 2017
Dear Guest I am delighted to note that you have had an enjoyable stay and it was a pleasure to be at your service. The team strives to deliver the best experiences and extremely grateful when these are being recognized. Your comments about all the services extended are truly cherished. We look forward to welcome you back to Clarkes on your return to Shimla. Warm regards, Pooja Bhondekar

10/10 – Excellent

Martin

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Sehr schönes Kolonialhotel in bester Lage
Ein tolles Hotel aus der Kolonialzeit. Super Lage. Passt zum Ort Shimla. Super Atmosphäre. Perfekter Service. Jederzeit wieder!
Séjour de 3 nuits en octobre 2017
Jyoti Thakur a répondu le 7 déc. 2017
Dear Guest I am delighted to note that you have had an enjoyable stay and it was a pleasure to be at your service. The team strives to deliver the best experiences and extremely grateful when these are being recognized. Your comments about all the services extended are truly cherished. We look forward to welcome you back to Clarkes on your return to Shimla.

10/10 – Excellent

Samira

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely jewel.
Amazing! Just fantastic.
Séjour de 2 nuits en juin 2017
Dear Ma'am, I am delighted to note that you have had an enjoyable stay and it was a pleasure to be at your service. The team strives to deliver the best experiences and extremely grateful when these are being recognized. Your comments about all the services extended are truly cherished. We look forward to welcome you back to Clarkes on your return to Shimla. Best Regards, Amardeep Singh General Manager

10/10 – Excellent

Ramana

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great location and superb service
Superb Service, friendly staff and great location. Restaurant was a little expensive but excellent food.

10/10 – Excellent

Tony, london

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely hotel well located in Shimla.
Excellent service from all the staff in a way that is lacking so much normally.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Amazing property!
Hotel is located right at the mall road and near by options are excellent. They are defining new standards of hospitality.

10/10 – Excellent

Ton, toronto

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great hotel in Shimla
Great experience from checking to checkout. Staff very attentive, and helped with many little things. Service in restaurant was excellent (thanks Dhani!). Really enjoyed my stay at this historical hotel