Exterior

Reviews of Clarkes hotel, A grand heritage hotel since 1898

5 out of 5
Clarkes hotel, A grand heritage hotel since 1898
The Mall, Shimla, Himachal Pradesh

Reviews

9.2

Wonderful

Rating 10 - Excellent. 55 out of 77 reviews" "
Rating 8 - Good. 12 out of 77 reviews" "
Rating 6 - Okay. 6 out of 77 reviews" "
Rating 4 - Poor. 4 out of 77 reviews" "
Rating 2 - Terrible. 0 out of 77 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

VIKAS, CHARLOTTE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Glyn, Thornhill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting Clarkes is like stepping back in time. The architecture of the building makes such a refreshing change from the modern hotels of concrete, glass and over the top air conditioning. Our room was lovely and was beautifully furnished and the public areas of the hotel were also thoughtfully presented. Although some people might find it a little formal, the staff were friendly and polite without exception. We would stay there again without hesitation.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Character
Stayed 2 nights in Mar 2023

10/10 Excellent

Dhruv

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the hotel because of friendly staff and excellent location on the Mall
Stayed 2 nights in Feb 2023

10/10 Excellent

Divya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well maintained despite being old. It is situated near mall road and has easy access to main road. The staff is very courteous and friendly. We had an amazing and comfortable stay.
Stayed 2 nights in Oct 2022

10/10 Excellent

adesh

Stayed 3 nights in Aug 2022

10/10 Excellent

Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good service . All staff is very mature. Appreciated about Mr Roshan Chouhan in coffee shop
Stayed 2 nights in Jul 2022

10/10 Excellent

Virendra, Redmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has heritage charm with impressive service, very clean and well maintained. The staff is very friendly. Location is good. The dining options and quality of food and service excellent.
Stayed 3 nights in Apr 2022

10/10 Excellent

Neha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

10/10 Excellent

Abhinav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Hotel located at the start of Mall road that provides a good view of Shimla. Staff Hospitality and services were exceptionally great. Would recommend worth staying!
Stayed 2 nights in Dec 2021

10/10 Excellent

Aditya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hospitality
I had a wonderful stay at Clarkes. The hospitality by the staff is beyond imagination. The location of this hotel is really good. Never had such a good value for money!
Stayed 2 nights in Dec 2021

10/10 Excellent

Guriqbal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every minute of our stay
Stayed 2 nights in Dec 2021

10/10 Excellent

Vineet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay. Location of hotel is awesome, exactly on start of mall road. Staff was very friendly and welcoming. Can’t ask for anything more. Breakfast was very good with good spread of buffet.
Stayed 1 night in Dec 2021

10/10 Excellent

Prashant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at The Clarkes Shimla
Amazing stay, great hospitality and food.
Stayed 2 nights in Nov 2021

10/10 Excellent

Roland

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Fantastic Service and great location. Have stayed here many times, and the hotel staff are the best.
Stayed 3 nights in Jul 2021
Response from Pooja on Jul 18, 2021
Dear Mr. Elliott, It was a pleasure to welcome you both back to our hotel recently. Thank you for this wonderful review that you have so graciously shared It’s reassuring to know that we were able to make your stay memorable. Your generous words of appreciation for our ladies and gentlemen are a tremendous source of motivation for all of us. Stay safe, take care and I hope to welcome you both back to enjoy our hospitality once again. Warm regards, Pooja Bhondekar

10/10 Excellent

Asferachew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
A very nice place. Restaurant needs to be improved with food quality and service.
Stayed 3 nights in Jul 2021
Response from Pooja on Jul 13, 2021
Dear Mr. Abebe, Thank you for sparing your time and posting your review of our hotel. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction, your comment on quality of food and service was of great concern to me. I would like to assure you that your feedback shall be dealt in all seriousness it deserves. I once again thank you for your kind words. My team and I look forward to welcoming you back to Shimla and every endeavor will be made to ensure that Clarke’s Hotel becomes your home when visiting this city. Warm regards, Pooja Bhondekar

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage Hotel but excellent hospitality nd food.Bestlocation
Stayed 2 nights in Jun 2021
Response from Pooja Bhondekar on Jun 13, 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable stay
Stayed 1 night in Apr 2021
Response from Pooja Bhondekar on Jun 13, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aakash

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay. Cleaniness, service was amazing
Stayed 2 nights in Nov 2020

10/10 Excellent

Dinesh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable and amazing stay,fortunately we were the first guest after lock down of Corona . Location is excellent for move on Mall Road and hub of city centre .
Stayed 1 night in Sep 2020
Response from Rohit on Sep 29, 2020
Dear Guest, I am delighted to note that you have had an enjoyable stay and it was a pleasure to be at your service. The team strives to deliver the best experiences and extremely grateful when these are being recognized. Thank you again for appreciating us, such kind words means a lot to all of us. . We look forward to welcome you back to Clarkes on your return to Shimla. Warm Regards, Rohit Kukreja

8/10 Good

Seema

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family stay at Clarks!
Clarks is heritage propery with excellent location ! The the sunset view from terrace is easily viewable . staff is extremely polite and helpful. It being our anniversary they endured a very comfortable stay and decorated our room so nicely! It's an Oberoi chain and lives upto its name . The food was nice and breakfast buffet was good except that I wish the coffee was better The property is in severe need of renovation as certain corners of the room smell of the stale rubber in sofas. In all otherwise we enjoyed our stay!
Stayed 1 night in Dec 2019
Response from Pooja on Jan 26, 2020
.Dear Guest, Thanks for staying with us. We appreciate your feedback. I sincerely thank you for appreciating our team and services. Your comments mean a lot to all of us We do appreciate hearing from our guest, as their comments are vital for us to continue in improving our product and services. It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service I have noted your feedback about the sofas, room maintenance and coffee not being up to the mark. We will definitely address the issues highlighted by you in your feedback, with all the seriousness they deserve We are, in fact, the oldest member of the Oberoi chain all over the world. Given the age of the structure, we do have a few operational challenges. Having said that, we will be able to address these issues once the hotel undergoes renovation in future. Still minor repairs are in our control and can be done immediately. Once again, I thank you for your feedback. My team and I look forward to welcoming you back to Clarkes hotel! Warm regards , Pooja Bhondekar

10/10 Excellent

Jahnabi Kashyap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Pooja Bhondekar on Aug 27, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mukesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
Short one night stay. One of the best hotels in thr area
Stayed 1 night in Jun 2019
Response from Pooja Bhondekar on Aug 6, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was comfortable....but the food is very expensive...which was not good.
Stayed 2 nights in Jun 2019
Response from Pooja Bhondekar on Aug 6, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very special traditional hotel.
Lovely, comfortable traditional hotel. For us a very special place to stay. Very high quality service combined with a low-key approach, totally without marbled pretentiousness.
Stayed 2 nights in Mar 2019
Response from Jyoti on Mar 25, 2019
Thank you for choosing us to stay and your valuable feedback. We look forward to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel .... great location ...very courteous and professional staff ... I told them that it was the first time I was coming to Singla with my wife ... so they decorated the hotel room in a wonderful manner ... thank you hotel clarks
Stayed 1 night in Jan 2019
Response from Team Clarkes on Jan 27, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on the mall and close to some government offices which was my requirement. Do not expect a modern building but this heritage building is clean, staff excellent, food good, fuss free, quiet and safe, overall i enjoyed my stay.
Stayed 3 nights in Dec 2018

10/10 Excellent

Asim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world charm.
Fabulous hotel. The service here is impeccable. We got an upgrade to a suite room which was large and spacious. It had a small study a living area a bedroom and walk-in closet. The bathroom was huge too. It’s right in mall road so convenient to step out for a walk. The himachali food at the restaurant was delicious.
Stayed 2 nights in Dec 2018

10/10 Excellent

Felicity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Shimla
Had a FABULOUS time. Lovely, clean and quiet town. Very safe and friendly. Great experience to go up on the toy train and come back on the car motorail. Clarke's was so good, comfortable and convenient to the Mall. I wish we had had longer and look forward to another stay later. Only government cars can drive on the Mall so safe, quiet and easy to negotiate. The old Gaiety theatre a REAL gem. WONDERFUL that this piece of history still exists and has been restored. So much history in Shimla, well worth a visit and magnificent scenery and sunsets. Thank you Shimla and India.
Stayed 1 night in Dec 2018
Response from Pooja on Dec 11, 2018
Thank you for staying with us and appreciating us, it means a lot to the entire team.

10/10 Excellent

Narain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Very accommodating The manager Pooja was quite friendly and help.It was a pleasure with kind staff to push my sister in a wheelchair and walk up with luggage
Stayed 1 night in Nov 2018
Response from Pooja on Dec 11, 2018
Thank you for staying with us and appreciating us, it means a lot to the entire team.

8/10 Good

Gary, US

Liked: Cleanliness, property conditions & facilities
very nice hotel with super hospitality. Had some some issues with noise from outside. Could not sleep well due to some construction work outside. Overall had a pleasant experience. Breakfast buffet served on the table with beautiful outside views.
Stayed 1 night in Sep 2018
Response from Pooja Bhondekar on Sep 30, 2018
Dear Guest, I am delighted to note that you have had an enjoyable stay and it was a pleasure to be at your service. The team strives to deliver the best experiences and extremely grateful when these are being recognized. I have also noted your feedback about the external noise, rest assured your feedback would be considered when the hotel goes for the renovation next as we will have the sound-proofing of the guest room windows done accordingly. I also take this as an opportunity to apologize to you for the inconvenience caused . We look forward to welcome you back to Clarkes on your return to Shimla. Warm regards, Pooja Bhondekar

10/10 Excellent

SanjeevBhola, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Property to stay in Shimla
Its one of the best property to stay in Shimla. Its bang on the Shimla mall road so u need to just keep your step out of hotel and u are in between the beautiful wonderful crowd of mall road. The staff of the hotel is nice. A monkey smashed the front windscreen of my car in the hotel parking. The Hotel staff got it repaired the same day and even paid for the new windscreen. Hotel did this to make my stay happy. I really appreciate their positive approach. I strongly recommend that if you are going to Shimla then you must stay in this property.
Stayed 1 night in Jun 2018
Response from Pooja Bhondekar on Sep 30, 2018
Dear Guest, I am delighted to note that you have had an enjoyable stay and it was a pleasure to be at your service. The team strives to deliver the best experiences and extremely grateful when these are being recognized. Your comments about all the services extended are truly cherished. We look forward to welcome you back to Clarkes on your return to Shimla. Warm regards, Pooja Bhondekar

8/10 Good

vivek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but get a room with window
Eclxcellent location at one end of Mall Road. Excellent service - kudos to Oberoi’s for its warm hospitality. Hotel is outdated though. Breakfast very average. The worst part of our stay is that our room had no outside window - only a window opening into the corridor: we were not informed of this at the time of booking. We would have paid extra to get a room with a view. This particular room certainly wasn’t value for our money.
Stayed 1 night in Jun 2018
Response from Pooja on Sep 30, 2018
Dear Guest, I am delighted to note that you have had an enjoyable stay and it was a pleasure to be at your service. The team strives to deliver the best experiences and extremely grateful when these are being recognized. Your comments about all the services extended are truly cherished. Sir, Superior rooms are facing towards corridor and we would suggest booking the higher categories during your next visit. You can also check the room description on our brand website. I also take this as an opportunity to apologize for any inconvenience caused to you due to the same during your stay with us. We look forward to welcome you back to Clarkes on your return to Shimla. Warm regards, Pooja Bhondekar

10/10 Excellent

Nimit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing trip . Hotel was great
Stayed 1 night in May 2018
Response from Pooja on Sep 30, 2018
Dear Guest, I am delighted to note that you have had an enjoyable stay and it was a pleasure to be at your service. The team strives to deliver the best experiences and extremely grateful when these are being recognized. Your comments about all the services extended are truly cherished. We look forward to welcome you back to Clarkes on your return to Shimla. Warm regards, Pooja Bhondekar

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great. Had a total british feel wrt decor and service. The location is superb
Stayed 2 nights in Mar 2018
Response from Pooja on Sep 30, 2018
Dear Guest, I am delighted to note that you have had an enjoyable stay and it was a pleasure to be at your service. The team strives to deliver the best experiences and extremely grateful when these are being recognized. Your comments about all the services extended are truly cherished. We look forward to welcome you back to Clarkes on your return to Shimla. Warm regards, Pooja Bhondekar

6/10 Okay

will, uk

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lacks a wow factor
Hotel is well located, staff amazing and room very comfortable - but for one of the oldest hotels in Shimla and where mr Oberoi first started work it is a shame that the decor is so bland and boring. It calls itself a heritage hotel but there is nothing heritage about the hotel decor. It is a massive wasted opportunity.
Stayed 2 nights in Jan 2018
Response from Pooja on Jan 23, 2018
Dear Guest, I am delighted to note that you have had an enjoyable stay and it was a pleasure to be at your service. The team strives to deliver the best experiences and extremely grateful when these are being recognized. Your comments about all the services extended are truly cherished. I have also noted your feedback about the décor, rest assured your feedback would be considered when the hotel goes for the renovation next. We look forward to welcome you back to Clarkes on your return to Shimla. Warm regards, Pooja Bhondekar

10/10 Excellent

Arun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Clarkes Team on Jan 8, 2018
Thank you. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

aparna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hospitality
Stayed 2 nights in Dec 2017
Response from Team Clarkes on Jan 8, 2018
Thank you.We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxed day out
It was an amazing stay. A wonderful relaxing place, conveniently located and a warm welcome. Could not have asked for anything better. Amazing staff and a big smile on their face to greet and treat.
Stayed 1 night in Dec 2017
Response from Team Clarkes on Jan 8, 2018
Thank you. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

CarolineG, Sydney, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in picturesque location
From the moment we arrived we experienced wonderful, friendly, helpful staff. Fabulous historic hotel in great location in lovely town (smoke & litter free). Great shopping & food on your doorstep.
Stayed 2 nights in Nov 2017
Response from Jyoti Thakur on Dec 9, 2017
Dear Guest I am delighted to note that you have had an enjoyable stay and it was a pleasure to be at your service. The team strives to deliver the best experiences and extremely grateful when these are being recognized. Your comments about all the services extended are truly cherished. We look forward to welcome you back to Clarkes on your return to Shimla.

10/10 Excellent

rashmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Hotel.
It was amazing.The staff was excellent.They made our anniversary really speacial. Cake and decoration was superb.loved the hotel
Stayed 1 night in Nov 2017
Dear Guest I am delighted to note that you have had an enjoyable stay and it was a pleasure to be at your service. The team strives to deliver the best experiences and extremely grateful when these are being recognized. Your comments about all the services extended are truly cherished. We look forward to welcome you back to Clarkes on your return to Shimla. Warm regards, Pooja Bhondekar

10/10 Excellent

Samira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely jewel.
Amazing! Just fantastic.
Stayed 2 nights in Jun 2017
Dear Ma'am, I am delighted to note that you have had an enjoyable stay and it was a pleasure to be at your service. The team strives to deliver the best experiences and extremely grateful when these are being recognized. Your comments about all the services extended are truly cherished. We look forward to welcome you back to Clarkes on your return to Shimla. Best Regards, Amardeep Singh General Manager

10/10 Excellent

Ramana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and superb service
Superb Service, friendly staff and great location. Restaurant was a little expensive but excellent food.

10/10 Excellent

Tony, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel well located in Shimla.
Excellent service from all the staff in a way that is lacking so much normally.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property!
Hotel is located right at the mall road and near by options are excellent. They are defining new standards of hospitality.

10/10 Excellent

Ton, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Shimla
Great experience from checking to checkout. Staff very attentive, and helped with many little things. Service in restaurant was excellent (thanks Dhani!). Really enjoyed my stay at this historical hotel

10/10 Excellent

Balaji, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very pleasant stay and good service
Hotel situated at mall road itself and it is nice place to stay and can roam at evening on the mall road. Nicely received us, Neat and cleanlly maintained room with compliment drinks and snacks. We have not faced any problem over there and it was very pleasent stay for us. Thank You Oberoi clarkes

8/10 Good

Susan

Liked: Cleanliness, staff & service, room comfort
Quaint with friendly staff but needs upgrades
The staff was extremely friendly and tried very hard. The property is overall quaint and appealing but it needs some upgrades. Even though it is a heritage hotel and is supposed to maintain it's original state as much as possible that is no excuse for stained carpet and furniture and a bathroom floor drain that floods out when the bathtub is emptied. Also most places in this price range have free wi-fi. Annoying to have to pay daily for wi-fi that often doesn't work.

8/10 Good

Ravi, Ottawa, Ontario, Canada

Liked: Cleanliness, staff & service, room comfort
Good Oberoi Hotel in Shimla
As a guest I was treated very well. I was upgraded to a suite, which was wonderful. The staff were friendly, very respectful, and helpful. The suite was clean, quiet, and restful. This hotel is about 100 years old, and in good condition. The rooms are obviously upgraded and more than adequate. The dinner and breakfast at this place met my expectations - the choice was good and the quality excellent.

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay nice staff
Nothing much just s Delhi get away from pollution and noise.