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Reviews of Crowne Plaza Hong Kong Kowloon East, an IHG Hotel

4.5 out of 5
Crowne Plaza Hong Kong Kowloon East, an IHG Hotel
Tower 5, 3 Tong Tak Street, Tseung Kwan O, Sai Kung

Reviews

8.8

Excellent

Rating 10 - Excellent. 526 out of 1003 reviews" "
Rating 8 - Good. 379 out of 1003 reviews" "
Rating 6 - Okay. 55 out of 1003 reviews" "
Rating 4 - Poor. 23 out of 1003 reviews" "
Rating 2 - Terrible. 20 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

German

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 4 nights in Apr 2024

8/10 Good

Wai Chuen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are helpful and friendly. Will stay again next time Imam in town.
Stayed 11 nights in Mar 2024

10/10 Excellent

SAMUEL

Liked: Cleanliness, staff & service, property conditions & facilities
I love the property
Stayed 7 nights in Feb 2024

10/10 Excellent

FRANCIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I stayed
Stayed 5 nights in Mar 2024

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, hotel is clean and next to the MTR to go around the city.
Stayed 7 nights in Feb 2024

10/10 Excellent

Alice

Stayed 6 nights in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in experience was average. We arrived an hour early and requested to be informed when the room would be available. But we have to approach the counter a few times and eventually found out the room was available earlier but was not informed.
Stayed 3 nights in Feb 2024

10/10 Excellent

ELIZABETH WAI YIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st time here, will be back, spacious room,
Stayed 1 night in Feb 2024

10/10 Excellent

Alfred

Solo traveller
Liked: Amenities
Very convenient to MTR and malls
Stayed 8 nights in Jan 2024

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is conveniently connected to Tseung Kwan O MTR station (and a few adjoining shopping malls)s
Stayed 3 nights in Jan 2024

6/10 Okay

Weihao

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Low quality for a 5 star hotel
1. Socket does not work 2. Toilet and shower room separation does not work properly and leaking all the way 3. Toiletry very low quality Overall I am not entirely happy
Stayed 2 nights in Jan 2024

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 16 nights in Dec 2023

8/10 Good

Dora

Stayed 4 nights in Dec 2023

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 12 nights in Nov 2023

10/10 Excellent

vincent

Travelled with partner
clean and tidy
Stayed 9 nights in Nov 2023

10/10 Excellent

michelle s

Stayed 5 nights in Nov 2023

8/10 Good

Ki Cheong

Stayed 14 nights in Nov 2023

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 12 nights in Nov 2023

10/10 Excellent

Sky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

10/10 Excellent

chiu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has washing machines and dryer.
Stayed 3 nights in Nov 2023

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and considering a pretty new property. The ceiling is high and the room is in good size. The room is quiet, you won’t hear anything going on next door.
Stayed 9 nights in Nov 2023

10/10 Excellent

BENNIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023

10/10 Excellent

Zhen

Stayed 3 nights in Nov 2023

10/10 Excellent

Chantelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 4 nights in Oct 2023

6/10 Okay

Qih

Disliked: Cleanliness
Stayed 3 nights in Nov 2023

10/10 Excellent

Robert

Stayed 10 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Chantelle

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, quick access to MTR station
Stayed 5 nights in Oct 2023

8/10 Good

Susanna

Stayed 6 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Friendly and helpful staffs and speedy check in and out
Stayed 5 nights in Oct 2023

10/10 Excellent

Zoran, holmdel

Overall good.
Stayed 8 nights in Oct 2023

10/10 Excellent

MAN HO

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect . Returned to Hong Kong few days .
Stayed 1 night in Oct 2023

10/10 Excellent

Anson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a good nice place overall
Stayed 4 nights in Oct 2023

8/10 Good

Louis

Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware! dirty air filters in the air intake vents.
Housekeeping service is very good. The air filter of the air intake vent located in the entry of the room was very dirty ( completely covered with dust). I made a complaint to the front desk clerk and they sent a service person the next day to take care of the problem. I could not observe the condition of other air intake vents due to the hard to reach locations. I suggest to all hotel guests to use the emergency flash light (provided by the hotel) to examine the air intake vent filters right after they have checked in the room. It is important for hotels to provide a healthy environment especially clean air for the guests.
Stayed 6 nights in Oct 2023

2/10 Terrible

Kevin

Stayed 11 nights in Sep 2023
Response from Johnny Cheung on Nov 2, 2023
Dear Kevin,We believe you have an unpleseant expereince with us. Please do contact us direct as we are eager to identify the weak areas for further improvement to ensure all of our guests will be an enjoyable stay with us in the future. We look forward to welcome you again in the near future. Best regards,Crowne Plaza Hong Kong Kowloon East

8/10 Good

Kai Cheong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the breakfast buffet needs to be improved The variety of food is a bit limited Almost the same line up every day Imagine you see the similar dishes for twelve mornings. Haha Staff are friendly and helpful.
Stayed 12 nights in Sep 2023

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Hong Kong
Check-in was very easy. Upgraded to a bigger room on higher floor when I arrived. Room was spacious with great view. Desk available for work. Bathroom with walk-in shower and tub. Located conveniently right above mall and subway station for easy access to the rest of the city. Breakfast buffet in the morning with many options. Nice pool on the 5th floor with sauna in the locker room. Overall, the hospitality from the staff was great from arrival to departure making me feel like I was a valued customer.
Stayed 2 nights in Sep 2023

10/10 Excellent

James

Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2023

10/10 Excellent

Yee Hoi Patrick, markham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 7 nights in Sep 2023

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like the screen in front of the wash basin that seperates the bedroom, you could easily see through my friend naked!
Stayed 8 nights in Sep 2023

4/10 Poor

TSZ LUN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

MISS CAROLINE WING SUET

Stayed 1 night in Sep 2023

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

Wing Chong Christopher

Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2023

10/10 Excellent

Luca

Stayed 1 night in Jul 2023

2/10 Terrible

Alan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They had bad customer services at the front desk.
Stayed 7 nights in Jul 2023
Response from Johnny Cheung on Jul 24, 2023
Dear Alan, We are sorry to learn you have an unpleasant experience with us and we will seriously to review all procedures to enhance our service level. We will continue to work closely with our Training department to provide necessary training to all front line staff could exceed your expectation on your next visit. We look forward to welcoming you again in the near future. Regards, Crowne Plaza Hong Kong Kowloon East

8/10 Good

Ray

Stayed 7 nights in Jul 2023

10/10 Excellent

Kam

Stayed 10 nights in May 2023