Exterior

Reviews of SureStay Plus Hotel by Best Western Buffalo

2.5 out of 5
SureStay Plus Hotel by Best Western Buffalo
65 US Highway 16 East, Buffalo, WY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 421 out of 743 reviews" "
Rating 8 - Good. 246 out of 743 reviews" "
Rating 6 - Okay. 46 out of 743 reviews" "
Rating 4 - Poor. 18 out of 743 reviews" "
Rating 2 - Terrible. 12 out of 743 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Taylor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

8/10 Good

Holly, Van Buren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, this really is a decent deal, especially considering the indoor pool area. Staff was very friendly and professional. Mattress was perfect for me.
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Thank you Holly, we are glad you enjoyed your stay.

10/10 Excellent

Jenna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in with the friendliest staff! The hotel is clean and quiet, and the breakfast was very good
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Thank you Jenna, we appreciate your reveiw.

10/10 Excellent

Graham

Travelled with family
Great staff
Stayed 1 night in Apr 2024
Response from Mananger on Apr 11, 2024
Thank you Graham, we appreciate the compliment to our staff.

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 12, 2024
Thank you, we appreciate your review.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Than you kimberly, we appreciate the reveiw.

2/10 Terrible

nicole

Travelled with family
Room wasn’t cleaned properly. Unattentive staff. Noisey.
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Dear Nicole, we apologize if the room was not cleaned properly, we have informed our housekeeping staff of your report. We want our guests to enjoy their stay and are sorry to see we did not meet your expectations.

6/10 Okay

Roxanne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Says dog friendly but no fenced area for dogs and little walking area. Expedia didnt ask about dogs so had to pay an addl $40 when we got there even though we reserved a pet friendly room.
Stayed 1 night in Mar 2024
Response from Manager on Mar 25, 2024
Roxanne, if you look closley Expedia does state that we charge a 20.00 fee per pet. We do not have control over their website. We do have ample space for guests to walk leashed pets around the hotel which is landscaped on both sides and a large grassy area in back.

10/10 Excellent

KENJI

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Manager on Mar 25, 2024
Thank you Kenji, we appreciate the review.

10/10 Excellent

Roxanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, bed, and bathroom were clean and wonderfully comfortable. I liked the window coverings which allow privacy and natural lighting at once. I use a sleep mask over my eyes so any moonlight from outside did not affect my good sleep. Staff are all very helpful and the breakfast bar was amazing offering everything breakfast brings to mind and the staff was quick to clean any table once guests left. We will definitely recommend this place to friends who need to overnight in Buffalo.
Stayed 1 night in Feb 2024
Response from Manager on Feb 25, 2024
Thank you Roxanna! We appreciate the great review and for recommenidng us to your friends.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at great price. Nice hot breakfast items and clean rooms. Nice pool and hot tub area with plenty of towels.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 21, 2024
Thank you Thomas, we are glad you enjoyed your stay.

8/10 Good

Shawn

Travelled with partner
Liked: Cleanliness, staff & service
Quiet, close to restaurant,
Stayed 1 night in Feb 2024
Response from Manager on Feb 18, 2024
Thank you Shawn, we appreciate your review.

10/10 Excellent

NILS

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and complementary breakfast was good
Stayed 3 nights in Jan 2024
Response from Manager on Jan 27, 2024
Thank you NILS, we are pleased you enjoyed your stay.

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in fast friendly and helpful The room clean neat bed comfy good sleep Breakfast was good nice selection Parking right at my front door Check out could not be easier
Stayed 1 night in Jan 2024
Response from Manager on Jan 26, 2024
Thank you Joe, we aim to please!

10/10 Excellent

Judith

Travelled with family
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Thank you Judith, we are glad you enjoyed your stay.

10/10 Excellent

Karen S

Stayed 1 night in Jan 2024
Response from Manager on Feb 9, 2024
Thank you Karen, we appreciate your review.

10/10 Excellent

Karen

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Thank you Karen we appreciate your review.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Thank you Barbara, we appreciate your review.

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will definitely keep this place on the list when we have work in the area again!
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Susan, that is the best reveiw we can have! We look forward to serving you again.

2/10 Terrible

Memory

Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Memory, we are sorry to see a score of 1. Did you reach our to our front desk to resolve issues you had? We are here to serve and are sorry when we do not get that opportunity.

10/10 Excellent

Tyson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay
Excellent place. Stayed here a few times. A must try. Used the pool it was great
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Thank you Tyson, we value your continued business with our hotel and it is our goal to earn your trust for future stays. We look forward to serving you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Very nice stay! Easy to get to, quiet, nice room, the bed was a little hard for me, but that’s just my preference, staff was very kind and checkin was quick! Would stay again!
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Thank you for the review, we hope future travels will bring you back to Buffalo, it would be our pleasure to serve you agian.

10/10 Excellent

Tyson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very nice, good breakfast. Nice pool. Will stay here again.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Thank you Tyson, we look forward to your return.

2/10 Terrible

ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was horrible. Just had a horrible time
Stayed 1 night in Nov 2023
Response from Manager on Nov 5, 2023
We want all guests to enjoy their stay. We have quality Serta mattresses and we are sorry to see they did not meet your needs.

10/10 Excellent

Lee a. and John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on Nov 3, 2023
Thank you Lee and John, we look forward to your return.

10/10 Excellent

Paula

Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Thank you Paula for taking the time to send us your review.

10/10 Excellent

Karen

Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Thank you Karen we appreciate the 10!

8/10 Good

Joely

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good. The property felt warm and welcoming but was slightly dated. The mattress and sheets were clean. I was impressed how our king room came with a recliner, it was a nice touch. The parking lot felt narrow, but the breakfast was awesome. The staff in the breakfast room were attentive.
Stayed 1 night in Oct 2023
Response from Manager on Oct 12, 2023
Thank you Joely, while we are an older property, we make continuous upgrades to our hotel property and guest service. We are glad you enjoyed your stay!

8/10 Good

Yizhe

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 5, 2023
Thank you Yizhe for your review.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk clerks were very helpful and friendly !
Stayed 1 night in Sep 2023
Response from Manager on Sep 29, 2023
Thank you Jeff, glad we could be of service.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, especially in breakfast operation.
Stayed 4 nights in Sep 2023
Response from Manager on Sep 28, 2023
Thank you James, we agree our breakfast attendant does a great job.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next door room was loud until 3 AM.
Stayed 1 night in Sep 2023
Response from Manager on Sep 27, 2023
Katherine, we are sorry to hear this. I do not know if you contacted our front desk, we are here 24 hours a day and we would have called the guests room or contacted them directly over the noise issue.

8/10 Good

William

Stayed 1 night in Sep 2023
Response from Manager on Nov 3, 2023
Thank you William, we appreciate your review.

10/10 Excellent

Francis

Stayed 1 night in Sep 2023
Response from Manager on Oct 14, 2023
Thank you Francis for the 5 stars.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very good and the breakfast excellent.
Stayed 1 night in Sep 2023
Response from Manager on Sep 22, 2023
Thank you Jeffrey, we appreciate your review.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful stop on our trip. nice prople and perfect nights stay
Stayed 1 night in Sep 2023
Response from Manager on Sep 20, 2023
Thank you Robert, we appreciate your lovely comments.

8/10 Good

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff . Close to everything
Stayed 1 night in Sep 2023
Response from Mananger on Sep 14, 2023
Thank you Lynne

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 20, 2023
Thank you Victoria, we appreciate your review.

10/10 Excellent

Beverly

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Thank you Beverly, we are glad you enjoyed your stay.

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Sep 13, 2023
Thank you Debbie, for giving us all scores of 10!

10/10 Excellent

Lisa

Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Thank you Lisa, we appreciate the review.

8/10 Good

debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Nov 3, 2023
Thank you Debra, we appreciat your review.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was wonderful! Room was good, breakfast was good & employees were friendly. The only thing I would say could be looked at is there was light coming in our door from the outside when locked. Otherwise everything was great
Stayed 2 nights in Sep 2023
Response from Manager on Sep 7, 2023
Thank you for the review, we are glad you enjoyed your stay and we will take a look at the issue with the lights. Thank you for bringing it to our attention.

10/10 Excellent

Bonita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 1 night in Sep 2023
Response from Manager on Sep 7, 2023
Thank you Bonita, it was great to see you enjoyed your stay.

10/10 Excellent

Mary Lou

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was fine
Stayed 1 night in Sep 2023
Response from Manager on Sep 4, 2023
Thank you Mary Lou, we appreciate it.

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place to park our boat and they help us and made us feel safe leaving it there.
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Thank you Dana, so glad we could be of help.

10/10 Excellent

Lee a.

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Trip to visit our granddaughter .
Good location, comfortable bed, the pillow is not the best. We really enjoy the pool. Everything great except the bath tub needs a good cleaning. We will stay there again next time.
Stayed 4 nights in Aug 2023
Response from Management on Aug 28, 2023
Thank you Lee, we look forward to serving you again. We do use a special cleaner yearly on all our non-slip tub/shower units. The micro etchings are indeed difficult to keep in perfect condition.

4/10 Poor

Tim

Stayed 2 nights in Aug 2023
Response from Manager on Sep 13, 2023
Thank you Tim, sorry you didn't enjoy your stay.

10/10 Excellent

Danny

Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Thank you Danny, we appreciate the great score.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 17, 2023
Thanks Matt, we are glad you enjoyed your stay.