Forfaits vacances – Berger des Collines

The property itself: It’s fine. The company that runs it (Stormy Point Vacations/Capital Vacations)…. Sketchy to say the least. You have to go to another resort (Stormy Point) to check in. We were delayed due to a wreck 10 mins from check in and was told we had to come there to get the entry code. When we finally arrived just before midnight, we were instructed they had to collect the ‘Resort Fees, because Expedia doesn’t collect them’. When l initially refused because I didn’t tell them to list their property on Expedia, I had a receipt that stated I was paid in full, AND I had called the day prior and received a confirmation email and NOTHING was mentioned about additional ‘Resort Fees’. The response I was given was: ‘well I can’t check you in without collecting’. Because it was midnight, and my family was beyond exhausted, I told her I would pay it, but I would be leaving a review and creating a report with Expedia. The clerk also stated ‘I hope yall don’t need anything when you get over there, because I don’t have anyone to send you’ .. Really?! 2 families behind us were complaining because they were staying at the resort at check-in and had no water upon arrival that afternoon and still no water. Also- be prepared to wash everyday. They only provide you with minimal towels (we had a 2 bed and were provided 4 towels) and no housekeeping services. Like I said- property was decent but due to management and deceptive additional fees… Would not recommend.

Beautiful resort away from the noisy theatre district yet close enough for accessibility. Well equipped kitchen and great amenities. We had an issue with a noisy air conditioning unit above our room. The front desk staff were able to find us another room. This was not an easy task as the hotel was very busy due to Veterans Day. Greatly appreciated their effort to find a solution.

Breakfast was mediocre.

The website was deceiving. The room was nothing like the website. Very disappointing. The pool areas were nice. And checking in was easy. Staff was nice.

Clean and in good location!