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Reviews of Kingkey Palace Hotel Shenzhen

4.5 out of 5
Kingkey Palace Hotel Shenzhen
No. 90 Yankui Road, Dameisha Yantian District, Shenzhen, Guangdong

Reviews

8.6

Excellent

Rating 10 - Excellent. 71 out of 206 reviews" "
Rating 8 - Good. 112 out of 206 reviews" "
Rating 6 - Okay. 19 out of 206 reviews" "
Rating 4 - Poor. 3 out of 206 reviews" "
Rating 2 - Terrible. 1 out of 206 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The sea view was so good The air condition was great and room was quiet silent
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The rooms at the Kingkey are very nice. I had a seaside room with a balcony that faced the water. It was spacious and lovely. The Japanese restaurant inside is delicious and affordable. It’s pretty close to the beach. But the rest of the hotel was just...okay. The pool has a strange set up where you have to cross the parking lot to get into it (and it was quite small). There isn’t a cafe where you can get coffee during the day (and room service coffee is extremely expensive). And when I attempted to find the bar and KTV room at night around 10, everything was closed. So...it’s fine, as long as you don’t need a lot of amenities for your stay.
Stayed 2 nights in Apr 2021

6/10 Okay

Bernard

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Rungrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a getaway weekend with kids
The Hotel services including the frontdesk, restaurants and the swimming pool were good with friendly and helpful staff. The one thing I did not like at all was the mold smell in the room, even keeping the window open it wouldn't disappear. Nevertheless the room was clean and tidy.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location shown on Orbitz is incorrect. In fact the hotel located in the middle of nowhere, with no transportation options nearby besides taxi.
Stayed 3 nights in Apr 2019

8/10 Good

C

Liked: Staff & service, property conditions & facilities, room comfort
Good overall.
Really nice hotel, we stayed in A block with sea facing view. They upgraded our room for free, the reception desk was really helpful and they’re really nice people. We found a few stains on the counters and they put us in a smoking room or smoking floor with a baby, which was very annoying - the room stank of smoke and neighbours blew smoke into the room which made me angry as a father of a young child although that shouldn’t be enough to discount the hotel’s review score and all the other ways they tried to make us feel welcome. I’d recommend staying at this hotel.
Stayed 2 nights in Dec 2018
Response from Justin Wang on Jan 23, 2019
Dear guest, Thank you for taking the time to share your feedback regarding your stay with us. Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic experience. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comment about the Smooking has been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services. Please do not hesitate to contact with us any time if we can be of assistance to you for your next stay. Thank you! Sincerely, Kingkey Palace Hotel Shenzhen

10/10 Excellent

Raj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great attention to customer service
Arcy the desk manager was outstanding at helping us prepare transportation. Rooms were a great value.
Stayed 3 nights in Oct 2018

10/10 Excellent

Alice KB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable stay at Kingkey Palace Hotel
We had a fantastic stay at Kingkey. The scenery outside our suite was beautiful and peaceful. The staff were very friendly and helpful. There was a brand name shopping outlet close by and it is very scenic for a walk in the evening.
Stayed 2 nights in Oct 2018

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
This place is just amazing. The room and view and location are all amazing. The breakfast was seriously the best breakfast buffet I have ever had. Get it if get the option.
Stayed 1 night in Jul 2018

8/10 Good

Pui Sai

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

4/10 Poor

Rita

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jun 2018

10/10 Excellent

Yimin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and relaxed and enjoyed
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable and relaxing. Quiet room with good air conditioning. Nice breakfast buffet.
Stayed 4 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and clean
Very convenient location, 10 min walk from the beach, 5 min walk from the outlet malls. Front desk service is a bit slow though when checking out.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
luxuary oceanfront hotel with great breakfast
New hotel located steps from beach with grand lobby. Rooms are clean and luxurious. Bathroom has a huge ultra modern tub/shower combo with a bench where a whole family can fit inside and shower at same time. Towels and bathrobes have high thread counts and comfortable. Balcony has georgeous ocean view. During summer, there’s a free shuttle to the neighoring sister hotel Sheraton Dameisha to use its private beach. Hotel’s own indoor pool is beautiful and nice to relax in. The included buffet breakfast was a feast with both western and Chinese selections, including hot dishes, cold cuts, delicate dim sum and other delicacies.

8/10 Good

Frequent traveller, Hong Kong

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Honest feedback
I arranged for non smoking room, which I arrived on time but they could not arrange it. They insisted they would clean up for the room so no smell inside, but that is not the case apparently. The room is not soundproofed. For the pros side, breakfast is good.

8/10 Good

lei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. But not good
Good in Hardware, software is bad. If you are foregner, this is a not good hotel for you

8/10 Good

sangyoon

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Yevgeniy, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Charming location, good European breakfast and comfortable rooms.

4/10 Poor

Marius, Hong Kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seriously run down. Not more than 2 stars.
Was here for business 3 years ago and decided to come back for a getaway with my wife this weekend. That was a mistake, should have booked the Sheraton instead. The only English speaking staff is behind the main desk, the rooms smell, a maintenance guy entered our room un-announced, waterfall shower not working, carpet and bedding dirty, wash basin not draining, young kid peeing on the terras at the pool while his father was playing with his remote controlled speedboat in the pool and the life guards not saying anything, noise at night from neighbouring disco etc etc. Seriously run down and surely not worth 4 stars.

6/10 Okay

Serene M

Liked: Cleanliness, room comfort
Disliked: Staff & service
Service is terrible!
The service here is terrible. There is something wrong with the communication between the website and this hotel. Room service is terrible!

8/10 Good

Jules Chartrand, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
My over all stay was great. Language is all ways difficult in any country, so this is understandable. To accommodate people that come from all parts of the world, it would be great if staff can speak more than just their own language. Staff at the King Key Hotel all ways treated me well and all ways found someone that could communicate with me. Hotel was clean, and breakfast was fantastic.

8/10 Good

Ruth, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good resort hotel near the beach
Very comfortable hotel in a central location near the beach. Good food in hotel restaurants at reasonable prices. The same property group manages the Sheraton which is across the street at twice the price. Unless you have to be right on the beach (which the Sheraton is), this is much better value for money.

8/10 Good

Sphnix4062, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy room
Room is nice with huge bed and soft bedding. However the breakfast isn't as good as expected with limited variety and food replacement is not fast enough so that there are actually many empty trays. Hotel staff are helpful and sincere. Although the hotel has its "private beach" but is about 20min walk away from the hotel and it closes at 19:00.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Kingkey Palace
Clean room with balcony and nice view, but the corridor is humid and hot. We had the meeting in B1.

10/10 Excellent

Bruce Li, GZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Great stay ! I will definitely come back !

10/10 Excellent

Spazzitto, Hongkong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is perfect
Good price, good location, good people. Close to beach and very nice surrounding

10/10 Excellent

Whenz, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
China beachside
Excellent room with super comfortable bed and excellent facilities

8/10 Good

LP, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT LOCATION
Great location just in front of the Dameisha beach. Friendly staff and quick service. 1st class breakfast with many Western and Chinese items. If you have a light sleep then choose the B building as the A building faces the street and there is some noice from the morning traffic. All the rooms are well equipped and clean.

10/10 Excellent

samantha, lancashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, modern hotel, close to the beach.
I was pleasantly surprised at how nice the hotel is. The rooms are clean, comfortable and modern. The staff are friendly. It's in a good location for the beach. I would definitely book here again.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Guy, U.S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
resort area
Construction outside from 7am t'ill 8:30pm.

8/10 Good

Niemi, Finland

Liked: Staff & service, room comfort
couple days on a beach
The hotel was ok, we didnt have any problems. Good big and soft beds. Swimmingpool was ok, but the pool-area outside was closed.There were water in the pool but we didnt get even close to the area because the gates were closed. the bar was closed. there wasnt a giftshop or private beach, at all. Staff was great and location was great.

10/10 Excellent

Vijay Rishi,, Manitoba, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kingkey Palace Hotel -- a wonderful place to stay
Very friendly staff. It would be nice if they were more fluent in English. Food was excellent, room was clean and quiet. I would not hesitate to stay there again

8/10 Good

Kulbir S D

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel is nice, clean and good location. The service sucks. The main problem is no staff can speak English except one manager.

10/10 Excellent

Ms. Cheung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and pleasant

8/10 Good

Yuk Lan Lily

Liked: Cleanliness, staff & service, property conditions & facilities
既寧靜，附近有outlet , 步行到地鐵站也是10 分鐘左右
Stayed 1 night in Mar 2024

8/10 Good

Sau Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

LAI WAH DEBBI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Ka Wai Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Fair, just a bit old
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Kam mui

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
環境優美、寧靜及舒適，齊體感覺良好
Stayed 1 night in Mar 2023

8/10 Good

Teng

Stayed 1 night in Dec 2022

8/10 Good

FEI

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2021

8/10 Good

Chui

Stayed 3 nights in Aug 2021

10/10 Excellent

Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Aug 2020