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Reviews of Sheraton Shenyang South City Hotel

4.5 out of 5
Sheraton Shenyang South City Hotel
101-1 Shenzhong Street, Hunnan New District, Shenyang, Liaoning

Reviews

8.2

Very good

Rating 10 - Excellent. 25 out of 55 reviews" "
Rating 8 - Good. 16 out of 55 reviews" "
Rating 6 - Okay. 8 out of 55 reviews" "
Rating 4 - Poor. 5 out of 55 reviews" "
Rating 2 - Terrible. 1 out of 55 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Francois

Stayed 1 night in Dec 2023

6/10 Okay

Johan

Business traveller
Front Desk staff not able to speak English. One should expect that hotel in the Marriot Group will train staff to speak English as well. Hotel not even capable to order taxi to airport. They just say they don’t have that sevice. I was forced to use hotel car at tremendous rate to go to airport.
Stayed 1 night in Aug 2023

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room! Nice view and friendly staff.
Stayed 1 night in Apr 2023

10/10 Excellent

Kee Yong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Feb 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very ice
It was a very nice place but I came during the virus and was empty so it was a little strange. Under normal circumstances I think it would have been better . It was clean, comfortable and the service was good
Stayed 1 night in Jun 2020

6/10 Okay

Soffia

Stayed 1 night in Jun 2020

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding property
Everything was clean, spacious and outstanding. Plenty of food options. The room was very well equipped but not equipped with a Sleep Number bed like advertised. Would definitely stay again on another transit stop.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a 1st class property. Very professional and extremely clean.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Marcom on May 17, 2019
Dear Distinguished Guest, Warmest greetings from Sheraton Shenyang South City Hotel! Thank you so much for your precious time to share your score with us. Your valuable comments is well noted with concern, could you share with us your experience and we will improve. At the mean time, we will enchance related training to employees. We look forward to the pleasure of serving you whenever your travels bring you back to Shenyang. In the meantime, if there is anything we can do to assist with; please do not hesitate to let me know. With warmest regards.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Zhixue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel great service
Hands down one of the best. Nice new facilities, close to the airport, out of the world service, most Chinese hotels do not turn on central ac early, my room is a bit warm and they went out of the way to offer a portable ac unit, nicely done. I just stayed two nights in Beijing Sheraton, compared to that this is a palace.
Stayed 1 night in Mar 2019
Response from Marcom Manager on Apr 9, 2019
Dear Distinguished Guest, Warmest greetings from Sheraton Shenyang South City Hotel! Thank you so much for your precious time to share your comments with us and it is very pleased to see that you are very satisfied with our sincere guest services and your high compliments to our hotel. We look forward to the pleasure of serving you whenever your travels bring you back to Shenyang. In the meantime, if there is anything we can do to assist with; please do not hesitate to let me know. With warmest regards.

4/10 Poor

Chris, Utah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The central air was set to 77 degrees Fahrenheit which made for a very hot night sleep. Very uncomfortable. Even when opening the window it never got under 75.
Stayed 1 night in Mar 2019
Response from Carol Chen on Mar 13, 2019
We're so sorry to hear that. And we're apologize for your experience in our hotel. We will contact related department to take effective measure, and get the experience to improved for the guests. Thanks for your choosing our hotel, and we're looking forward to your next stay. Apologize again.

4/10 Poor

lei

Liked: Property conditions & facilities
Disliked: Cleanliness
DON'T TRY THIS HOTEL.
This hotel management is bad, they even not clean the ashtray. you can not imaging if they will clean the toilet. And less restaurant in hotel can be choose. all closed. Executive Floor, room are same as regular, with a very small club room you can used, but with low quality foods. Don't try their SPA, you will be deceived.
Stayed 2 nights in Mar 2018
Response from Betty.Zhang on Apr 10, 2018
Dear Distinguished Guest, Warmest greetings from Sheraton Shenyang South City Hotel! Thank you so much for your precious time to share your comments with us. Your valuable comments is well noted with concern, please accept our sincere apology and you may rest assure that I will forward your comments with related department for further handling. At the mean time, we will enchance related training to employees and make sure that similar case will not happen in the future. We look forward to the pleasure of serving you whenever your travels bring you back to Shenyang. In the meantime, if there is anything we can do to assist with; please do not hesitate to let me know. With warmest regards.

8/10 Good

lei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It can be better
The hotel is new. But the restaurant not as good as respects.
Stayed 2 nights in Oct 2017

6/10 Okay

DAVID

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Food terrible

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
China
Very nice place to stay. Best in China

10/10 Excellent

ANDREW, Irvine. CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SHERATON-SHE
HOTEL IS SUPERIOR AND GREAT EXCEPT NOT MANY RESTAURANT INSIDE HOTEL OR SURROUNDING AREA

8/10 Good

ANDREW, Irvine.CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shenyang Sheraton
Breakfast is good but Dinner at the Hotel is not great & Wine goes bad. so I do not eat dinner at the restaurent anymore. there is no restaurent or any store around unless you go out by Tax at least 15 to 20 min. this is good hotel but isolated from city center

6/10 Okay

stephen, Vladivostok

Liked: Cleanliness, property conditions & facilities, room comfort
Christmas Break
The hotel is miles from anywhere. It was constructed for the Olympics and now stands amongst many modern empty buildings

4/10 Poor

Ningyu

Stayed 1 night in Sep 2022

10/10 Excellent

Kaifeng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

szuyen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住宿就是棒
環境、空間、床、服務各項都很棒,離桃仙機場近更是搭機方便的首選,值得再次探訪。
Stayed 1 night in Dec 2021

8/10 Good

Hei see

Stayed 1 night in Nov 2021

10/10 Excellent

KIHO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
이용후기
2년전 처음 심양 출장때 이용했던 호텔입니다. 시설,서비스 만족합니다. 단 개발구 지역이라 편의시설이 취약한 것이 단점입니다.
Stayed 2 nights in Jan 2020

10/10 Excellent

Kiho

Stayed 1 night in Jan 2020

8/10 Good

WAI PIK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1)大堂服務員態度非常好及友善 2)房間非常寬敞舒適 3)非常乾淨 4)自助早餐尚可以更好
Stayed 4 nights in Dec 2019

8/10 Good

eun seok

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
超優質住宿飯店
Stayed 3 nights in Oct 2019

8/10 Good

AKI, 東京

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
瀋陽の空港まで近くタクシーで15分ぐらいので朝早い便に乗る人は便利です。 施設は新しく綺麗で、スタッフも親切でした せっかく中国に来たので現地のものが食べたかったので ホテルの前の道路を渡ったところに飲食店が沢山あります また利用したいと思います。
Stayed 1 night in Sep 2019

10/10 Excellent

Vincent, HK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glad that we got upgraded, and the room and facilities are tidy.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Kentaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ビジネス出張
当初予約した部屋に空きが無く、スイートを手配いただきました。非常に広く清潔で快適に過ごすことができました。
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Dong Hoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Marcom Manager on Nov 25, 2018
尊敬的客人,非常感谢您选择沈阳新都绿城喜来登酒店,并抽出宝贵时间给予我们评价。我们将继续努力提供更优质的服务,诚挚的希望您再次选择沈阳新都绿城喜来登酒店。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常高級的酒店
很高級的酒店,離遼寧省博物館只有10分鐘的路程,非常近,是去博物館最理想的酒店。前台的服務人員也非常熱情,知道我對菸很敏感,把原來訂的房間免費升級了給我,非常感謝他們的服務態度。唯一是去舊區比較遠,不過我主要是去看博物館,也無所謂了。
Stayed 5 nights in Sep 2018
Response from Marcom Manager on Nov 25, 2018
尊敬的客人,非常感谢您选择沈阳新都绿城喜来登酒店,并抽出宝贵时间给予我们评价。我们将继续努力提供更优质的服务,诚挚的希望您再次选择沈阳新都绿城喜来登酒店。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

離博物館很近.方便
Stayed 2 nights in Sep 2018
Response from Marcom Manager on May 3, 2019
尊敬的客人,非常感谢您选择沈阳新都绿城喜来登酒店并对我们的设施感到满意,酒店距离辽宁省博物馆及辽宁省科技馆步行仅10分钟,非常适合家庭或商务旅途。诚挚的希望您再次莅临。

4/10 Poor

MYONGCHAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
침구상태 불량
침구에서 완전히 드라이가 되지않아서인지 쿱쿱한 냄새가 나서 상당히 불편
Stayed 1 night in Aug 2018
Response from Marcom Manager on Apr 9, 2019
존경하는 손님: 심양 신도록성 쉐라톤호텔을 선택해주셔서 감사합니다. 그리고 귀하께서 귀중한 시간을 짜내여 우리의 시설과 서비스에 대해 평론해주십시오.유감스럽지만, 우리는 당신의 귀중한 의견을 기록했고, 또한 조정할 수 있습니다, 우리는 계속 노력하여 당신의 다음 번 왕림에서 더욱 완벽한 숙박 체험, 당신은 다시 왕림하는 것을 환영합니다!

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
納得いかない
0時前にチェックインしました。 事前にチェックインが遅くなると連絡して、その回答等のやり取りに凄く好感が持てました。 デラックス ルームを予約してましたが、チェックインの時にスイートになっていて追加でルームチャージ的なのを要求されました。 部屋に空きがなかったのかもしれませんが、6時間の程度の滞在に追加の料金を払うのは納得出来なかったです。
Stayed 1 night in Aug 2018
Response from Marcom Manager on Apr 9, 2019
尊敬するお客様: こんにちは。!チェックインの間にあなたが経験した問題について大変申し訳ありませんが、私たちはあなたの経験を共有するために時間を割いていただき感謝しています。私たちの侧にやっとあなたのコメントを见て、すぐに问题を解决するために助けていない。今後の業務では、スタッフのサポートトレーニングを強化します。私达は耳を倾けて、今度あなたのご临席の时私达の进歩を感じて、心からあなたを歓迎してまた来店する!

8/10 Good

Gabriel, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to airport, good rate for 5 star
Food was good, room so big and clean, nice food both breakfast and Chinese restaurant. Swimming pool also nice. Highly recommend for travel in Shenyang. Will stay again when travel here. Room service quick and excellent
Stayed 1 night in Jul 2018
Response from Marcom Manager on Apr 9, 2019
Dear Distinguished Guest, Warmest greetings from Sheraton Shenyang South City Hotel! Thank you so much for your precious time to share your comments with us and it is very pleased to see that you are very satisfied with our sincere guest services and your high compliments to our hotel. We look forward to the pleasure of serving you whenever your travels bring you back to Shenyang. In the meantime, if there is anything we can do to assist with; please do not hesitate to let me know. With warmest regards.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
클럽룸 서비스 엉망
주변에 아직 공사중인 곳이 많아 호텔 클럽라운지에서 식사을 해결하려고 체크인 시에 2박 모두 클럽룸으로 차액을 지불하고 업그레이드를 했습니다. 첫날 저녁에는 해피아워를 만족스럽게 이용했습니다. 다음날부터 라운지를 운영하지 않는다고 1층의 부페 레스토랑에서 식사를 이용하라는 안내가 있었고 1층의 레스토랑에서 조식과 석식을 이용했는데 조식은 먹을만 했으나 석식은 정말 엉망이었습니다. 나름 코스 메뉴로 제공이 되었는데 맛이 없어서 샐러드만 먹었고 해피아워의 꽃인 주류도 이용하지 못하였습니다. 쉐라톤 브랜드를 믿고 이용하였는데 클럽룸 서비스에서 정말 실망을 하였습니다. 수영장은 동네 목욕탕 같습니다. 사람이 너무 많고 수질이 안좋습니다.

10/10 Excellent

Gabriel, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店房間豪華, 舒適, 浴室大而整潔, 酒店西餐廳牛扒水準高, 價格合理, 酒水選擇不算多但能找到合適的餐酒, 中餐廳有點貴但水準高, 還是一個不錯選擇. 酒店位置離開機場較近, 離市中心也不遠, 是出差公幹首選, 下次到瀋陽出差一定選這家
Stayed 1 night in Apr 2018
Response from Betty.Zhang on Apr 28, 2018
尊敬的客人,非常感谢您选择沈阳新都绿城喜来登酒店,并对我们酒店环境感到满意,酒店位于沈阳市浑南新区 沈中大街101-1号,距离沈阳桃仙机场仅10分钟车程。我们将继续努力提供更优质的服务,诚挚的希望您再次选择沈阳新都绿城喜来登酒店。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても良いです!また、よろしくお願いします!ちょっと遠いですけど、夜まで何にもなかったです。自動販売機があるけど、払い方法が難しい。
Stayed 1 night in Mar 2018
Response from Betty.Zhang on Apr 12, 2018
尊敬する客:ホテルに宿泊していただき、貴重なご意見を申し上げます。私たちのホテルは、桃仙空港からわずか10分以内で、贩売机についても、メーカーと交流し、お客様により便利なサービスを提供します。またのお越しをお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
シェラトンは快適
快適なホテル。交通が不便、空港は近い。 朝食のバイキングもまあまあ。コーヒーがぬるい。 部屋は広い。ベッドも大きい。お風呂も広い。お湯も十分熱い。トイレは旧式。 フロントで英語が通じる。 スイミングプールー温水がある。ドライクリーニングもまあまあ。 自販機は電子マネーのみ。ルームサービスは高め。次もここにします。
Stayed 3 nights in Jan 2018

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
쉐라톤이지만 모텔같은...
금연실인데 담배냄새 심하고 디너가 형편없네요..
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Caroline, Sao Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
otimo hotel para negocios
Hotel super novo, proximo ao aeroporto, otimas instalacoes