Thank you for being our guest and for you perfect score - We appreciate your business!

Thanks for being our guest Gladys and for your comment about breakfast. Our menu changes daily, so I hope you'll give us another try the next time you're in our area. We will keep working to improve every aspect of our hotel every single day.

Thanks Analisa for your 5 star review!

Hi John,I am so very sorry to hear we failed to meet your expectations! We have been so frustrated with our elevator - not only have our 2nd and 3rd floor guests been inconvenienced, but also our housekeepers as we haul linens up and down daily. Unfortunately, as good as our internal maintenance department is, and elevator is something that requires us to depend on a certified elevator repair company - which has been challenging for us. They have been here numerous times since it was broken and are scheduled to come out yet again this afternoon. I sincerely apologize for any inconvenience it being down caused you on your recent stay. I fully understand where you are coming from and share that sentiment with you. I hope very much it is up and going again before the end of today!

I'm so very sorry you had a negative experience with our hotel John! Our elevator is currently being serviced by a professional elevator company to get it back in service asap. As great as our Maintenance team is - an elevator is one item that requires professional technicians to repair, and sadly it has been a challenge for them. We expect it to be back up and running any day now. If you would be willing to call us at the hotel, we'd love to know the room number you stayed in so we could take a look at that fridge? I'm sure it was frustrating to have your food go bad and we'd like to try and make this right for you.

Thank you mystery person for our 10 out of 10 perfect review! We value you business, and hope you will be joining us again in the future.

I'm so sorry Mike that these things weren't working during your stay. Please rest assured that the exterior door key swipe has been repaired and is back in working order. While we do have a great maintenance team and they can fix nearly anything - the elevator is a different story and we are working with a professional elevator company to get this repaired. They are scheduled to be back on site today and expect it to be running hopefully before you read this reply.Thanks for staying with us, and I hope you will try us again soon when I sincerely envision everything back to the way all of us expect them to be.

Thanks so much Ryan for staying with us and for your extremely kind words - We strive to personalize every hotel stay for every guest who stays with us. I am so pleased to hear you enjoyed your time with us, and we will celebrate your feedback as a hotel team. I hope you will join us again the next time you're in the area. Safe travels to you!

Thank you David for your feedback - We have investigated the source of the problem you are describing and feel confident this will no longer be a problem. Thanks for your feedback, and I am happy to report that we most certainly will fix it.

Thank you for staying with us Allison - We appreciate your perfect 10 out of 10 score!I hope you will stay with our hotel again the next time you are in Le Mars!

Thank you for being our guest Ruth. I hope you can join us again in the future so we can earn that 5th star! Don't hesitate to reach out to us directly so let us know what we need to do better - we want to know!

Thank you George for being our guest. I am so sorry to hear of the experience you had with us. I will share your feedback with our housekeeping team to make sure every single room is fully prepared for every single arrival. I hope you will give us another opportunity to stay the next time you are in town again - I have confidence your experience was an exception and not the normal level of service you should expect at our hotel.

Thank you for staying with us Joshua - We value you as our guest! Safe travels to you

Thank you for staying with us, and for your 10 out of 10 review!

Thanks for staying with us Rachel - we strive to be the best hotel in the area for family travel!

Thank you for being our guest!

Thank you Linda for being our guest!

Thank you for being our guest Amanda. I'm sorry to hear your room wasn't serviced as expected. We have resumed full housekeeping service, but according to our Housekeeping notes that day, perhaps a 'Do Not Disturb' note was left on your door? In those cases, we respect your privacy! It appears one of our 3 hot water heaters failed during your stay - My sincere apologies. Please take note however, this has been repaired and we are fully back and able to provide hot water to all.I hope you'll consider giving us another chance the next time you're in the area. We appreciate your feedback so we can keep working to improve!

Thanks for your feedback Mary. We work hard everyday to ensure we are as clean and well maintained as our guests deserve and expect. I hope you will stay with us again

Thanks for staying with us Mark. I am sorry to hear the room as listed on Hotels.com didn't match what you expected when you arrived. Would you consider reaching out to us directly at the hotel so we may investigate the room you reserved compared to the room provided? If there was a mistake, we'd like to fix it so others don't have the same surprise.Thank you for being our guest, and for your feedback!

Hi Connie - Thank for you staying with us! I'm very concerned by your comments that our own IHG Website has fees? I'm afraid that is simply false and our hotel website is always the cheapest way to book hotel rooms - especially for our IHG One Rewards Club members. Would you please be willing to contact me at the hotel directly so I may learn of the fees you are talking about? Thank you

Hi Dale - Thanks for being a guest, and for your feedback. I certainly understand that our breakfast food should be hot and tasty, thank you for letting me know we missed the ball on that one. I'll share your comments with our breakfast hosts to ensure we keep our offerings ready for your dining pleasure!

Thanks for staying with us and for your kind words! I hope you can join us again

Thanks Julie for being our guest and for taking the time to give your feedback - so glad to hear things went well for your stay, and I hope you will join us again!