Down comforters, desk, iron/ironing board, rollaway beds

Reviews of Quality Inn Kings Mountain

2.5 out of 5
Quality Inn Kings Mountain
722 York Rd, Kings Mountain, NC

Reviews

6.4
Rating 10 - Excellent. 130 out of 538 reviews" "
Rating 8 - Good. 125 out of 538 reviews" "
Rating 6 - Okay. 103 out of 538 reviews" "
Rating 4 - Poor. 66 out of 538 reviews" "
Rating 2 - Terrible. 114 out of 538 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Jesse,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

2/10 Terrible

joseph

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Door looked like someone attempted to kick it in so you could see the outside from the inside of the room. The bathroom had pee on the walls. The toilet haf grime and nastiness around the base. The bathroom floor had mold. We put a towel on the ground to step out onto after the shower and the wet towel was black from the dirt on the ground indicating it has not been cleaned. Light sockets were dirty faded. After driving for hours to get there, we checked in and we had to wait 10 to 15 minutes as their system updated so we could get our key. We asked if we could sit in the lobby being that we have been in the car for hours and was told no the lobby is closed. Not like we paid money to stay there or anything. Then we were told there's a deposit and it's on the website. I said no, it's not anywhere on the website and you have our card we've already paid. We were told that's just the room charge. There's a deposit of $60. So being exhausted at 11:00 we gave the deposit but seems sort of scammy. Granted they did give me the deposit back when I checked out but this should be included prior to being led to drive to the location and then slapped in the face with a new stipulation. I booked on Expedia and didn't find anything about this listed. Expedia definitely should put this on the listing so people aren't misled. Financial times are tight and some people don't have an extra $60 to let them hold overnight while you sleep in the room you've already paid for.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 15, 2024
Dear joseph,We sincerely apologize for the numerous issues you encountered during your stay. Your experience does not reflect the high standards we strive to uphold. Rest assured, we take your feedback seriously and will address each concern with our team to ensure immediate improvements are made. Additionally, we will work to ensure better communication regarding any additional fees or deposits in the booking process. We appreciate your patience and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Fabian, New york

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and pleasant place
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Mar 11, 2024
Dear Fabian,Thank you so much for your fabulous feedback. We are so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

2/10 Terrible

Amber

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff at this hotel is extremely rude to their customers. Management even, was very rude and unaccommodating! I will NEVER stay at this hotel again and I do NOT recommend it to anyone!
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 24, 2024
Dear Amber,We deeply regret hearing about your negative experience with our staff and management. Please accept our sincerest apologies for any rudeness or lack of accommodation you encountered. Your feedback is invaluable, and we'll address these issues promptly to ensure a more positive experience for our guests in the future. We appreciate your honesty and hope you will reconsider giving us another chance.Sincerely, Hotel Manager

10/10 Excellent

Susan

Travelled with family, Business traveller
Liked: Property conditions & facilities
Nice place close to my destination :)
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 15, 2024
Dear Susan,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location convenient and close to your areas of interest. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

4/10 Poor

Alison

Travelled with partner
Disliked: Cleanliness, staff & service
Ok property. Staff was rude
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 12, 2024
Dear Alison,We appreciate your feedback and are genuinely sorry to hear that you found our property only "ok" and experienced rudeness from our staff. Providing excellent service is our priority, and we apologize for falling short of your expectations. We take your comments seriously and will address this matter internally to ensure a more positive experience for our guests in the future. We hope to have the opportunity to welcome you back for a much-improved stay.Sincerely, Hotel Manager

4/10 Poor

Dina

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
My room was not what I was expecting and the shower is broken
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 11, 2024
Dear Guest,Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced with your room not meeting your expectations and the broken shower. Your feedback is valuable to us, and we will address these issues promptly to ensure they are resolved for future guests. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to have the opportunity to make it right and welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked like the location was under going a management change. Personnel at the reception desk and morning staff for breakfast was all l had the opportunity to speak with and observe. The staff is great. However I was concerned there was no knowledge of the drain clog in the bathtub of room 114. Needs time to complete whatever change over is going on. Have to be back again next month. It’ll be interesting to see if there are any improvements.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 9, 2024
Dear Randy,Thank you for your kind feedback. We appreciate your understanding during what seems to be a transitional period for our management. It's heartening to hear that you found our staff to be great. We apologize for the oversight regarding the drain clog in Room 114. Rest assured, we will address this issue promptly to ensure a more seamless experience for our guests. We hope to welcome you back next month and provide you with an improved and more enjoyable stay.Sincerely, Hotel Manager

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great Continental breakfast.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Feb 6, 2024
Dear Larry,Thank you for taking the time to share your experience about your recent stay at our hotel. We appreciate that you shared your experience so that we can continue to focus on improving the processes we have to satisfy our guests. We are thrilled to hear that you find our room clean, the staff very friendly, and the breakfast nice. We look forward to your next stay!Sincerely, Hotel Manager

2/10 Terrible

rick

Stayed 1 night in Jan 2024
Response from Hotel Manager on Mar 21, 2024
Dear rick,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

8/10 Good

Jordan

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Feb 2, 2024
Dear Jordan,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 Excellent

Herbert, Bamberg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was GREAT!!!! Very nice facility.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 20, 2024
Dear Herbert,Thank you for your wonderful feedback. We're delighted to hear that you had a positive experience with our staff and found our facility to be very nice. Your kind words are greatly appreciated, and we're proud to have contributed to your positive stay. We look forward to welcoming you back in the future. Sincerely, Hotel Manager

2/10 Terrible

Rick

Disliked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 16, 2024
Dear Rick,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

4/10 Poor

Kathleen

Travelled with family
Liked: Cleanliness
Disliked: Amenities
the beds were hard and seen 4 roaches the night staff wasn't very friendly and every morning we had to go to the office cause the card could lock us out
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Kathleen,We are truly sorry to hear about your negative experience. Issues with bed comfort, pests, unfriendly staff, and key card problems are not acceptable. We take these matters seriously and will address them immediately with our team to ensure improvements. Your feedback is valuable, and we apologize for the inconvenience caused during your stay. We hope to have the chance to make things right if you consider staying with us again in the future.Sincerely, Hotel Manager

10/10 Excellent

Darrick

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Darrick,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Rafael

Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 23, 2024
Dear Rafael,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Hotel Manager. on Feb 1, 2024
Dear Robert,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the 10 stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

6/10 Okay

jessica

Stayed 6 nights in Dec 2023
Response from Hotel Manager. on Jan 1, 2024
Dear jessica.Thanks so much for your very kind feedback. We sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

10/10 Excellent

Samuel

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice place and staff
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 29, 2023
Dear Samuel,Thank you for your positive feedback! We're delighted to hear that you found our place to be very nice and that our staff made your experience enjoyable. We appreciate your kind words and look forward to welcoming you again in the future. Sincerely, Hotel Manager

2/10 Terrible

Rick

Disliked: Amenities
No hot wAter for shower both dAys ok heater didn't work
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 27, 2023
Dear Rick,Thank you for providing your feedback. We apologize for the negative aspects of your stay that impacted your overall experience. We value your input and will work diligently to address the issues you have raised. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Toby

Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Jan 15, 2024
Dear Toby,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Decent rooms, owners were rude and went around knocking and trying to get you to leave early before checkout so they could clean.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 26, 2023
Dear Christopher,Thank you for sharing your experience with us. We're glad to hear that you found the rooms decent, We will address this issue with our team to ensure a more respectful and considerate approach to guests. We appreciate your understanding, and we hope you'll consider giving us another chance to provide you with a better stay in the future. Sincerely, Hotel General Manager

6/10 Okay

Danny

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wouldnt recommend
The room was dirty there was hair all over the place and urine on the toilet, holes in the walls and the shower bar was hanging off the wall. The front desk lady was great though.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 25, 2023
Dear Danny,We are sorry to learn about all the inconvenience you had to endure. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wi-Fi not secure and doesn’t work.
Stayed 7 nights in Dec 2023
Response from Hotel Manager. on Dec 19, 2023
Dear Robert,We are sorry to hear about the issues you're experiencing with the Wi-Fi. Security and functionality are important aspects of our service, and we apologize for any inconvenience caused. We'll investigate the matter and work to address both the security and connectivity issues. We appreciate your understanding as we strive to improve the Wi-Fi experience for our guests.Sincerely, Hotel Manager

6/10 Okay

Derrick

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The property wasn’t bad for the price. The staff wasn’t great. On day 2 of 4 they went into my room and disconnected the heating element in the air conditioner. They also removed the used towels from the sleeping area, refolded them and put them Back in the bathroom. The only reason I would return is because it’s work travel and I had a rate of $35 per night.
Response from Hotel Manager. on Dec 18, 2023
Dear Derrick,Thank you for providing your feedback. We apologize for the inconvenience you experienced with our staff and the housekeeping issues during your stay. We take your comments seriously and will address these concerns to ensure a better experience for our guests in the future. We appreciate your understanding and are grateful for your continued business during your work travels. If there's anything specific you'd like us to address, please let us know. We hope to have the opportunity to improve and provide a more positive stay for you in the future.Sincerely, Hotel Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 18, 2023
Dear David,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

2/10 Terrible

Natasha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO CUSTOMER SERVICE BAD MANAGEMENT
I booked this room and it did say non refundable however there should of been a word UNLESS in there. Got to the hotel and mind you I am disabled. I called ahead of time to let the lady know I was not able to walk and needed a down stairs room. I am in a wheelchair and barley able to walk. My husband went in there to pay for the room. It was really bad weather and we needed sleep after coming 4 hours to see family. The lady told him he could not pay that I would have to come in to pay and show id. He explained to her my condition and said he was my husband and showed his id We have the same last name, She demanded that I come in or she couldn't give him the room. I was parked right in front and she was able to see me in the car. No kind of customer service. I went in there and she asked how I was doing . I told her not good being she made me walk in knowing the issue. She said to me before you take this room can you walk steps. I told her NO and why are you asking? She said cause the room is upstairs. I said no we talked on the phone and you said the room will be down stairs and everything would be fine. She said I can give you a down stairs for an upgrade. I said listen I cant stand for a long period of time and I want the room I requested and you said I could get it after booking online. She explained that it is not possible. I said then in that case I need a refund due to not meeting my needs. She said that she could not give me a refund because it was non-refundable.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 19, 2023
Dear Natasha,I'm truly sorry to hear about the challenging experience you had with the hotel. It sounds like there was a clear miscommunication and a lack of understanding about your specific needs, and I apologize for any inconvenience and distress this may have caused. We will use it to address the issues you've raised in terms of communication and customer service. Again, I apologize for the difficulties you faced, and I hope the hotel can find a satisfactory resolution for you.Sincerely, Hotel Manager

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Manager. on Dec 16, 2023
Dear Bobby,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

10/10 Excellent

Herbert, Bamberg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 15, 2023
Dear Herbert,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

rick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 15, 2023
Dear Guest,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and the breakfast options were nice!
Stayed 3 nights in Dec 2023
Response from Hotel Manager. on Dec 11, 2023
Dear jacqueline,Thank you for sharing your positive experience! We're delighted to hear that you found our staff very friendly and enjoyed the breakfast options. Providing a friendly and welcoming atmosphere, along with a variety of breakfast choices, is important to us. We hope to have the pleasure of hosting you again during your future travels. Sincerely, Hotel Manager

4/10 Poor

Anna

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 11, 2023
Dear Anna,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 Good

Tihesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 11, 2023
Dear Tihesha,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
could use a little updating
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 11, 2023
Dear Justin,Thank you for your feedback. We appreciate your input, and we understand that updates can contribute to a more enjoyable stay. Guest comments are valuable to us, and we will certainly consider your suggestion as we work towards improving our facilities. We hope to provide you with an enhanced experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Raven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 6 nights in Nov 2023
Response from Hotel Manager. on Dec 7, 2023
Dear Raven,Thank you for your great feedback! We're thrilled to hear that you experienced excellent service during your stay. We appreciate your feedback and hope to have the pleasure of serving you again in the future!Sincerely, Hotel Manager

4/10 Poor

William, Four Oaks

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This property is in need of a definite renovation! Everything from the carpets to the sofa, the bed and the bathroom/shower were nasty!
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Dec 6, 2023
Dear William,We are sorry to hear about your disappointing experience with the condition of the property. Your feedback is important, and we apologize for any inconvenience caused. We take your comments seriously, and I assure you that we will address these concerns to ensure improvements are made. We hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Saint

Liked: Cleanliness, staff & service
The lady at the front office was very kind give her a raise
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 6, 2023
Dear Saint,Thank you for your great feedback. It's wonderful to hear that you had a positive interaction with the lady at the front office, and your kind words are appreciated. I'll make sure to pass on your feedback. We hope to welcome you back soon!Sincerely, Hotel Manager

4/10 Poor

Treshod

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
It was alright rooms could have been cleaned better and water didn’t stay hot
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 6, 2023
Dear Treshod,Thank you for sharing your feedback. We apologize if the cleanliness of the rooms did not meet your expectations, and we appreciate your input. Additionally, we're sorry to hear about the issue with the water temperature. Your comments are important, and we'll address these concerns to ensure a better experience for our guests in the future. We hope to have the opportunity to provide a more satisfying stay in the future.Sincerely, Hotel Manager

4/10 Poor

Jeree

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 25, 2023
Dear Jeree,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

6/10 Okay

Sonja

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 15, 2023
Dear Sonja,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

10/10 Excellent

Yves

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, well equipped, no carpet. I would recommend
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 24, 2023
Dear Yves,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay in our well-equipped and carpet-free room. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on Nov 20, 2023
Dear john,Thank you so much for sharing your recent stay with us and giving 4 out of 5. We are glad you had a great time at our hotel and zero complaints. We strive to provide our guests with the best service and comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Over charged
Well from the check in the staff was very rude and they charged my credit card even though I had done paid for the room online and the front desk charged my card $84.15
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 18, 2023
Dear Joseph,We are very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay visit. Your comments are serious, and we have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Request your understanding and continued patronage.Sincerely, Hotel Manager

10/10 Excellent

Jhon

Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 17, 2023
Dear Jhon,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

4/10 Poor

mustapha

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing stay!
The floor was not clean, I had to wear my shoes inside the room, and the service at the desk was disappointing.
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 14, 2023
Dear mustapha,we are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely, Hotel Manager

4/10 Poor

Beth

Stayed 3 nights in Nov 2023
Response from Hotel Manager. on Nov 14, 2023
Dear Beth,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 Terrible

Yony

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower not working !!!
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 11, 2023
Dear Yony,We are sorry that some maintenance issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down.Sincerely, Hotel Manager

10/10 Excellent

Hassan

Travelled with family
Great service
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on Nov 6, 2023
Dear Hassan,Thank you for your great feedback. We're thrilled to hear that you received great service during your stay. Providing excellent service to our guests is our top priority, and we're delighted that we met your expectations. We look forward to the opportunity to serve you again in the future.Sincerely,Hotel Manager.

2/10 Terrible

Barbara

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 5, 2023
Dear Guest,We're sorry to see your 1 out of 5 rating. Your feedback is important to us, and we would like to understand the issues you encountered during your stay so that we can improve. If you're willing to share more details about your experience or any specific concerns. Your feedback will help us address any issues and provide a better experience for future guests. Thank you for taking the time to provide your input.Sincerely,Hotel Manager

6/10 Okay

Sylvia

Satisfied with my overnight stay. CleN room, comfortable bed.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 27, 2023
Dear Sylvia,Thank you for your stay. We're delighted to hear that you had a satisfying overnight stay and that you found the room clean and the bed comfortable. Your positive feedback is greatly appreciated. We look forward to welcoming you back in the future.Sincerely,Hotel Manager