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Reviews of Holiday Inn Express Charlotte Belmont Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express Charlotte Belmont Airport, an IHG Hotel
250 Beaty Dr, Belmont, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 327 out of 614 reviews" "
Rating 8 - Good. 164 out of 614 reviews" "
Rating 6 - Okay. 67 out of 614 reviews" "
Rating 4 - Poor. 27 out of 614 reviews" "
Rating 2 - Terrible. 29 out of 614 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Decent
Stayed 1 night in Apr 2024

8/10 Good

Paul, Blue Springs

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Under renovations. You can tell it was an older hotel but they are doing a good job. Staff were great
Stayed 1 night in Mar 2024
Response from - Julie B. on Apr 4, 2024
Dear Paul, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. We are pleased to know you had a great stay. We strive to make each stay as pleasant and comfortable as possible even though we are under renovation. We hope to get the opportunity to serve you again the next time you are in the Belmont area.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from - Julie B. on Mar 26, 2024
Dear Michael, Thank you for the 5 out of 5 review. We here at the Holiday Inn Express Belmont strive to make each guest stay as pleasant and comfortable as possible. We hope to get the opportunity to serve you again in the future.Best Wishes,- Julie B.Hotel Experience Champion

8/10 Good

Jennifer

Our room wasn’t cleaned day one. Day two when they cleaned our beds were not made, the Kleenex was not replaced (it was empty), the coffee was not refilled, and we did not have a bath mat. The water temperature in the sink NEVER got warm let alone hot. The shower was just warm enough to not be uncomfortable. Al the staff we came in contact with was FANTASTIC.
Stayed 3 nights in Mar 2024
Response from - Julie B. on Mar 19, 2024
Dear Jennifer,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Belmont. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope to get the opportunity to make it up to you if ever in the Belmont area.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place it quite store down roads
Stayed 2 nights in Mar 2024
Response from - Julie B. on Mar 12, 2024
Dear Mary, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. We are pleased to know you had such a lovely stay. We hope to get the opportunity to serve you again if ever in the Belmont area.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

Benita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my sister and niece enjoyed it.
Stayed 1 night in Feb 2024
Response from - Julie B. on Mar 1, 2024
Dear Benita, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. We are so very pleased to know you had such a excellent stay. We hope to get the opportunity to serve you again in the future.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk girls were all so nice and pleasant.
Stayed 1 night in Feb 2024
Response from - Julie B. on Mar 1, 2024
Dear Tracy, Thank you for the 5 out of 5 review. We here at the Holiday Inn Express Belmont strive to make each guest stay as pleasant and comfortable as possible. Our friendly team is just one of the many things we maintain to keep our guests coming back. We hope that you will choose to stay with us again the next time you are in the Belmont area.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

Maxton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and clean up to date room. Yvette at the front desk is wonderful.
Stayed 1 night in Feb 2024
Response from - Julie B. on Feb 17, 2024
Dear Maxton, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. We are pleased to know Yvette had such a positive impact on your stay. She is an amazing asset to our team, and I will be sure to share your feedback with her as this keeps us motivated. We hope to get the opportunity to serve you again in the future.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

James

Great place to stay. Very clean rooms.
Stayed 1 night in Feb 2024
Response from - Julie B. on Feb 3, 2024
Dear James, Thank you for the 5 out of 5 stay. We here at the Holiday Inn Express Belmont strive to make each guest stay as pleasant and comfortable as possible. We look forward to serving you again if ever in the Belmont area.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady that checked us in was very friendly and helpful. She made check in easy.
Stayed 1 night in Jan 2024
Response from - Julie B. on Jan 17, 2024
Dear Denise, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. We are so very pleased our team could accommodate your needs during your stay. We hope to get the opportunity to serve you again in the future.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from - Julie B. on Jan 17, 2024
Dear Peter, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. We are ecstatic to know you had a 5 out of 5 stay. We hope you will choose to stay with us the next time you are in the Belmont area.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

Nancy

Stayed 1 night in Jan 2024
Response from - Julie B. on Feb 3, 2024
Dear Nancy, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. We are pleased to know you had such an outstanding stay. We hope to get the opportunity to serve you again in the future.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from - Julie B. on Jan 3, 2024
Dear Nancy, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. We are so very pleased to know you had such a positive stay. We hope to get the opportunity to serve you again in the future.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

Winter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from - Julie B. on Jan 3, 2024
Dear Winter, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. We are ecstatic to know you had such an outstanding stay. We hope to get the opportunity to serve you again in the future.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

Shawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here make this hotel a true gem. Every employee we encountered greeted us with a smile and warm welcome. Such a rarity these days. The beds were so comfortable and the breakfast was very good! Will stay again
Stayed 2 nights in Dec 2023
Response from - Julie B. on Dec 27, 2023
Dear Shawn, Thank you so very much for your kind review. We here at the Holiday Inn Express Belmont strive to make each guest stay as pleasant and comfortable as possible. I will share your feedback with our team as this keeps us motivated. We look forward to serving you again the next time you are in the Belmont area.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay! Very fresh and clean. Great breakfast options included. Best of all friendly, considerate staff.
Stayed 2 nights in Dec 2023
Response from - Julie B. on Dec 16, 2023
Dear Richard, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. We are so very pleased to know you had a great stay. We take great pride in going above and beyond for our guests. We hope to get the opportunity to serve you again if ever in the Belmont area.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

Kendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from - Julie B. on Dec 11, 2023
Dear Kendra, Thank you for the 10 out of 10 review. We here at the Holiday Inn Express Belmont strive to make each guest stay as pleasant and comfortable as possible. We hope to get the opportunity to serve you again if ever in the Belmont area.Best Wishes,- Julie B.Hotel Experience Champion

8/10 Good

Leonardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from - Julie B. on Dec 11, 2023
Dear Leonardo, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. We are so very pleased to know you had a positive stay. We hope to get the opportunity to serve you again in the future.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023
Response from - Julie B. on Jan 3, 2024
Dear Jennifer, Thank you for the time to provide feedback about your experience at the Holiday Inn Express Belmont.

8/10 Good

thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Town
Stayed 1 night in Dec 2023
Response from - Julie B. on Dec 7, 2023
Dear Thomas, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. We are so very pleased to know that you have chosen to stay with us while visiting Christmas town. We hope to get the opportunity to serve you again if ever in the Belmont area.Best Wishes,- Julie B.Hotel Experience Champion

6/10 Okay

Leticia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The check in was easy. Staff was friendly. But the room had problems. Bugs on walls & floor. Refrigerator was dirty. Tub had horrible rust stains. Water flow in toilet was very low & tissue clogging up quickly. Hot water takes a long time to get hot.
Stayed 2 nights in Nov 2023
Response from - Julie B. on Dec 6, 2023
Dear Leticia, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. I would like to start by apologizing to you for the inconveniences you faced during your stay. I will share your feedback with our team to improve the guest experience. We hope that you will give us the opportunity to make it up to you if ever in the Belmont area. Best Wishes,- Julie B.Hotel Experience Champion

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from - Julie B. on Dec 6, 2023
Dear Jessica, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. We are pleased to know you had an 8 out of 10 stay. We hope to get the opportunity to serve you again soon.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from - Julie B. on Dec 6, 2023
Dear Thomas, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. We are so very pleased to know had such an excellent stay. We hope to get the opportunity to serve you again in the future.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

Joel, Marietta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was recently renovated, very well done!
Stayed 1 night in Nov 2023
Response from - Julie B. on Nov 28, 2023
Dear Joel, Thank you for the 5 out of 5 review. We here at the Holiday Inn Express Belmont strive to make each stay as pleasant and comfortable as possible. We hope to get the opportunity to serve you again in the future.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Nov 2023
Response from - Julie B. on Dec 27, 2023
Dear John, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. We are pleased to know you had a 5 out of 5 stay. We hope to the get opportunity to serve you again in the future.Best Wishes,- Julie B.Hotel Experience Champion

2/10 Terrible

John

Travelled with family
Key didn’t work. No heat. No hot water.
Stayed 3 nights in Nov 2023
Response from - Julie B. on Nov 28, 2023
Dear John, Thank you for taking the time to tell us about your experience at the Holiday Inn Express Belmont. I would like to apologize to you for the inconveniences you faced during your stay. I have shared your concerns with our team to improve the guest experience. We hope to get the opportunity to make it up to you if ever in the Belmont area.Best Wishes,- Julie B.Hotel Experience Champion

6/10 Okay

Albert

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from - Julie B. on Nov 28, 2023
Dear Albert, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

Gloria

Stayed 3 nights in Nov 2023
Response from - Julie B. on Nov 28, 2023
Dear Gloria, Thank you for the 10 out of 10 review. We here at the Holiday Inn Express Belmont strive to make each guest stay as pleasant and comfortable as possible. We hope to get the opportunity to serve you again in the future.Best Wishes,- Julie B.Hotel Experience Champion

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Its good but I didn’t get any towels or service. I even asked they said ok. Nope for 3 days.
Stayed 3 nights in Nov 2023
Response from - Julie B. on Nov 7, 2023
Dear Anonymous, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

Rebecca

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a fabulous hotel! Charming in every way. We stayed with our son who took the loft bed and he loved it. Walkable to everything including transit in and out of town. Highly recommend !
Stayed 1 night in Oct 2023
Response from - Julie B. on Oct 27, 2023
Dear Rebecca, Thank you for the amazing feedback but i believe you may not have the correct property. We are the Holiday Inn Express in Belmont, NC. As we are pleased to know you had such a wonderful stay, we can not take credit. We don't have local transit or many things that are in walkable distance. We do hope this will change for our hotel in the future as our city is continuously growing. We hope that you will give us the opportunity to show you how great our hotel is if ever in the Belmont area. Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

gustavo

Stayed 1 night in Oct 2023
Response from - Julie B. on Nov 28, 2023
Dear Gustavo, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. We are so very pleased to know you had such a wonderful stay. We hope to get the pleasure of serving you again if ever in the Belmont area.Best Wishes,- Julie B.Hotel Experience Champion

8/10 Good

Ann, Washington

Liked: Cleanliness, property conditions & facilities
I haven't stayed at a HI Express in many years, and I was pleasantly surprised. Room was spotless as was lobby, elevator, and public areas. Staff was ok, efficient but not warm or welcoming.
Stayed 1 night in Oct 2023
Response from - Julie B. on Oct 25, 2023
Dear Ann, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. We are pleased to know you found our hotel to be spotless. We take great pride in providing the best guest experience possible. We hope to get the opportunity to serve you again in the future. Best Wishes,- Julie B.Hotel Experience Champion

6/10 Okay

Dee

Stayed 2 nights in Oct 2023
Response from - Julie B. on Nov 28, 2023
Dear Dee, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. We take feedback seriously so we can make the necessary changes to improve the guest experience. We hope that you will consider staying with us again if ever in the Belmont area.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the location of the refrigerator and microwave. Also, the shower was very slippery.
Stayed 2 nights in Oct 2023
Response from - Julie B. on Oct 25, 2023
Dear Charles, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. I would like to start by apologizing to you for the inconveniences you faced during your stay. I will share your feedback with the appropriate departments to improve the guest experience. We hope to get the opportunity to make it up to you the next time you are in the Belmont area.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, the staff is top notch
Stayed 2 nights in Oct 2023
Response from - Julie B. on Oct 20, 2023
Dear Fred, Thank you for the 5 out of 5 feedback. We here at the Holiday Inn Express Belmont strive to make each guest stay as pleasant and comfortable as possible. We hope to get the opportunity to serve you again in the future.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

David, CARY

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, just needs additional parking.
Stayed 1 night in Oct 2023
Response from - Julie B. on Oct 20, 2023
Dear David, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Wishes,- Julie B.Guest Experience Champion

2/10 Terrible

Carol

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was very dirty and worn. It also was very loud
Stayed 1 night in Sep 2023
Response from - Julie B. on Oct 20, 2023
Dear Carol, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. I would like to apologize for the inconveniences you faced during your stay. Please know our hotel is due for a renovation by the end of the year. We hope this will take care of your room concerns. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

John

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The building was clean and well designed. Breakfast was excellent. Staff was cherry and helpful, We'll be back the next time we're in town.
Stayed 2 nights in Sep 2023
Response from - Julie B. on Oct 4, 2023
Dear John, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. We are so very pleased to know you had such a wonderful stay. We take great pride in providing the best guest experience possible. We look forward to serving you again the next time you are in the Belmont area.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, friendly staff. Clean. Close to airport.
Stayed 3 nights in Sep 2023
Response from - Julie B. on Oct 4, 2023
Dear Jan, Thank you for the 5 out of 5 review. We here at the Holiday Inn Express Belmont strive to make each guest stay as pleasant and comfortable as possible. We hope to get the opportunity to serve you again if ever in the Belmont area.Best Wishes,- Julie B.Hotel Experience Champion

4/10 Poor

Patricia L.

Stayed 1 night in Sep 2023
Response from - Julie B. on Oct 20, 2023
Dear Patricia L., Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best Wishes,- Julie B.Hotel Experience Champion

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable. However, the soundproofing was terrible. We could hear everything in the next room through the bathroom vent. We were in Room 105. We were concerned that maybe you could also see thru the vent. Very uncomfortable!
Stayed 3 nights in Sep 2023
Response from - Julie B. on Sep 20, 2023
Dear Deborah, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. Please know our hotel is due for renovation by the end of the year. I will share your feedback with management as guest safety is our number one priority. We hope to get the opportunity to serve you again if ever in the Belmont area. Best Wishes,- Julie B.Hotel Experience Champion

6/10 Okay

Patrick

Travelled with family
Liked: Staff & service, amenities
Although clean there was some mold in room foyer ,also some problems with hot water. Noisy although not severe. Staff very helpful
Stayed 3 nights in Sep 2023
Response from - Julie B. on Sep 14, 2023
Dear Patrick, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. I would like to start by apologizing to you for the inconveniences you faced during your stay. Please know I have informed the appropriate departments to correct these issues moving forward. We hope that you will give us the opportunity to serve you again in the future. Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

John

Stayed 3 nights in Sep 2023
Response from - Julie B. on Oct 4, 2023
Dear John, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. We are ecstatic to know you had such an excellent stay. We hope to get the opportunity to serve you again in the future.Best Wishes,- Julie B.Hotel Experience Champion

8/10 Good

Oscar Daniel, El Monte

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wi-fi was not good at night as it constantly disconnected.
Stayed 4 nights in Aug 2023
Response from - Julie B. on Aug 21, 2023
Dear Oscar Daniel, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. I would like to apologize for the inconveniences you faced with the WiFi connection. I will share your feedback with the appropriate department to improve the guest experience. We hope to get the opportunity to serve you again the next time you are in the Belmont area.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from - Julie B. on Aug 21, 2023
Dear Brett, Thank you for your 10 out of 10 review. We here at the Holiday Inn Express Belmont take great pride in providing the best guest experience possible. We hope to get the opportunity to serve you again in the future.Best Wishes,- Julie B.Hotel Experience Champion

8/10 Good

Leticia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Showers need longer curtains. Tons of water seeps out onto floor making it very dangerous. It’s only our 1st night, so hoping breakfast is good. Parking is definitely tight, we went to a movie, came back and only spot we had to wait for someone to leave.
Stayed 1 night in Aug 2023
Response from - Julie B. on Aug 20, 2023
Dear Leticia, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. I would like to apologize for the inconveniences you faced during your. I will share your feedback with our team to improve the guest experience. We hope to get the opportunity to make it up to you the next time you are in the Belmont area.Best Wishes,- Julie B.Hotel Experience Champion

6/10 Okay

Fredy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Place was nice and clean the only issue that we had is that toilet was clogged we call front desk and inform them about it their respond was that they didn’t have anybody to come and clear it so we had 2 choices for us to go to front desk and get a plunger and clear our selfs or leave like that but they did t have any other rooms available
Stayed 2 nights in Aug 2023
Response from - Julie B. on Aug 17, 2023
Dear Fredy,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Belmont.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best Wishes,- Julie B.Hotel Experience Champion

2/10 Terrible

paula

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My flight was canceled at the last minute and wasn’t able to make my destination, they charged me full price, no understanding of my circumstances. They took advantage of me
Stayed 3 nights in Aug 2023
Response from - Julie B. on Sep 12, 2023
Dear Paula, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. I do apologize for the inconveniences your faced while traveling. Please know you where charged according to the cancelation policy you agreed on upon booking. There are a few different rates when booking through a 3rd party, some let you cancel with no penalty. This was just not the case with the rate you booked. I do apologize for that again. We do hope that you will give us the opportunity to serve you if ever in the Belmont area.Best Wishes,- Julie B.Hotel Experience Champion

10/10 Excellent

Sonni

Stayed 1 night in Aug 2023
Response from - Julie B. on Sep 12, 2023
Dear Sonni, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. We are ecstatic to know you had a 5 out of 5 stay. We take great pride in providing the best guest experience possible. We hope to get the opportunity to serve you again in the future.Best Wishes,- Julie B.Hotel Experience Champion

4/10 Poor

Andrew

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property was pretty run down. Our room had multiple maintenance issues. The door for the room wasn’t fully filling the opening and allowing light, noise, and even visibility into the room if you looked at the right angle. The shower tub was completely stained and dirty. The bathroom exhaust fan looked like it has never been cleaned yet alone it didn’t even work. It was evident that it hasn’t worked in awhile because the ceiling shows signs of moisture with the paint peeling and chipping. Overall, I’m glad it was only one night otherwise I would of just checked out and paid to go somewhere else
Stayed 1 night in Aug 2023
Response from - Julie B. on Aug 14, 2023
Dear Andrew, Thank you for taking the time to provide feedback about your experience at the Holiday Inn Express Belmont. I would like to apologize to you for not meeting your expectations during your stay. I will share your feedback with the appropriate departments to correct these issues moving forward. Please know our hotel is due for a renovation by the end of 2023. We hope to get the opportunity to make it up to you the next time you are in the Belmont area. Best Wishes,- Julie B.Hotel Experience Champion