Land view from property

Reviews of OYO Hotel Shelby MT Hwy 2 & I-15

2 out of 5
OYO Hotel Shelby MT Hwy 2 & I-15
1200 US Highway 2, Shelby, MT

Reviews

7.4

Good

Rating 10 - Excellent. 190 out of 672 reviews" "
Rating 8 - Good. 223 out of 672 reviews" "
Rating 6 - Okay. 143 out of 672 reviews" "
Rating 4 - Poor. 72 out of 672 reviews" "
Rating 2 - Terrible. 44 out of 672 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable room. Awsome staff.
Stayed 1 night in Mar 2024

4/10 Poor

Dusty

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I would learn to not book a non-refundable property on line. This place was terrible for dog urine smell. Most dog friendly hotels have been scrubbed with disinfectant - obviously not this one. A staff member told us that a large dog had been in the room for 13 days and the staff thought they had gotten rid of the smell. He admitted the room probably needed a deep cleaning. The door had to be pushed hard to close and latch. The shower control was either full hot or full cold and the employee admitted it needed new ‘O’ rings. I could not wake the night attendant at 7:30am for a room receipt and the employee said he wasn’t allowed in the office, the ‘lady’ would be in at 0800 hrs and would e-mail a receipt. Still waiting and can’t get hold of anyone at OYO Shelby on the phone. Bypass this place. I will sleep in my truck next time as this the worst motel I have ever stayed in and I have stayed in many during my working career.
Stayed 1 night in Mar 2024

10/10 Excellent

Brenden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in Feb 2024

8/10 Good

Marie

Stayed 1 night in Mar 2024

6/10 Okay

douglas

Stayed 1 night in Feb 2024

8/10 Good

Sharon, Thorsby

Stayed 1 night in Feb 2024

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was clean and rooms were spacious. I was above our expectations for a very affordable hotel.
Stayed 2 nights in Feb 2024

8/10 Good

shawn

Business traveller
Liked: Staff & service
Disliked: Amenities
Close to Interstate - friendly - room was clean and updated. Good value for a quick stop while travelling
Stayed 1 night in Feb 2024

10/10 Excellent

Sue

Travelled with partner
Staff very nice and helpful. Property was made with low quality material but it was very clean and tidy
Stayed 1 night in Feb 2024

10/10 Excellent

Linda, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with pets.
Stayed 1 night in Dec 2023

8/10 Good

Erica

Travelled with partner
Liked: Property conditions & facilities
Room is clean. Beds are nice and comfortable.
Stayed 1 night in Jan 2024

8/10 Good

Sharon, Thorsby

Stayed 1 night in Jan 2024

10/10 Excellent

Samantha

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I throughly enjoyed my stay at the OYO. I was working nights for my assignment and was never woken up during the day, it’s quiet during the day. The hotel was very clean, the front desk staff wonderful, and I’ll be comparing every place I stay to the OYO.

10/10 Excellent

Rick

Stayed 1 night in Dec 2023

8/10 Good

Harold

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Tracey

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
It’s nice quiet and clean staff is nice and it’s pet friendly. Bed was comfy wifi worked well.
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great little hotel for an overnight stay! The manager was so lovely and really looked after us. Heaps of parking and close to anything you need. Room was lovely and warm and clean and we felt very safe. Really good value.
Stayed 1 night in Dec 2023

4/10 Poor

Maks

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Zenith

Liked: Cleanliness, staff & service, property conditions & facilities
They had nice big rooms and took dogs.
Stayed 1 night in Dec 2023

8/10 Good

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Noah on Dec 9, 2023
Hi, Lisa! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Noah

10/10 Excellent

Bonita

Stayed 1 night in Aug 2023

4/10 Poor

June

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
OMG, I think this is one of worst hotel. This hotel definitely needs to upgrade and renovate. Carpet in the hallway is old and dirty. No elevator in the hotel. No hair dryer and coffee maker in the hotel room. If you want a cup of coffee or tea, you need to go down to the hotel lobby. I will not stay in this hotel again.

6/10 Okay

Richard, Libby

Liked: Cleanliness, staff & service, property conditions & facilities
This used to be the Cross Roads Inn. They had a limited breakfast but it was ok milk, cereal, bagels, muffins, jelly, butter and cream cheese. Now it’s just coffee and tea bags
Stayed 1 night in Oct 2023

10/10 Excellent

Tad

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet stay for me and my pooch.
Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Stayed 1 night in Oct 2023

8/10 Good

Terrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay!
Our stay was good. The staff was friendly and very helpful. The laminate floors really boost the cleanliness of the rooms, but it does amplify the noise of the footsteps from the second floor rooms.
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel except for the occasional train noise from across the highway.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Reta

Stayed 1 night in Oct 2023
Response from Eva on Oct 13, 2023
Loved to hear this, Reta! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Eva

6/10 Okay

Paul

Travelled with family
Slept well
Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
Thank you for the wonderful comment, Paul! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Eva

6/10 Okay

Gerald

Travelled with family
Liked: Cleanliness, staff & service
On the highway
Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
Hi, Gerald! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Eva

6/10 Okay

Kenneth, Dundas

Stayed 1 night in Sep 2023

10/10 Excellent

Charles M

Travelled with family
Liked: Staff & service, room comfort
Nice staff. Comfortable, updated rooms, and quiet despite being next to train and highway. Needs a better clean and a little more update of hotel lobby.
Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
Hi, Charles! it feels great to see you that you had a nice stay. We will feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Eva

8/10 Good

Jim

Travelled with partner
Liked: Staff & service
Extremely noisy neighbours beside us and ones above that made alot of npise walking around.
Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
Delighted to hear your words of praise, Jim! We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Eva

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet. Check in was easy.
Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
Hi, Guest! we are happy to hear you had a great time with us. Your precious words of gratitude have meant a great deal to us, and hope to serve you even better soon. Regards, Eva

10/10 Excellent

Teb

Liked: Cleanliness, staff & service
Very nice and clean.
Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
Hi, Teb! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Eva

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming and friendly.. coffee available 24/7 although not in rooms… laundry was a good help, great fun being able to watch trains passing through… if you have difficulty sleeping you may want ear plugs, but for us it was a highlight… Pizza Hut and Subway very close. A lot of the road surfaces in Shelby aren’t great unless you are on the main roads, so the parking area was pretty good in comparison! From previous reviews I thought it wouldn’t be so good but our room was nice and clean.
Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
Thank you very much, Sharon! Delighted to know you loved our services. Keep giving us the opportunity and we assure you an amazing experience every time. Regards, Eva

4/10 Poor

Rita

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
Hi, Rita! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 Terrible

Ronald

Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
Hi, Ronald! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

8/10 Good

john

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Deana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plain no-frills motel
Plain no-frills hotel. The air conditioner filters were pretty dusty and made the room smell musty n not so pleasant. Luckily we carry room deodorizer spray. For the low cost of the room and the fact we only sleep there, it fit our needs.
Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
Hi, Deana! Thank you so much for the positive rating and for taking out your valuable time to share the experience with us. We thank you for giving us an opportunity to make the services even better by sharing your feedback. Regards, Eva

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Joey on Sep 11, 2023
Hi, Perry! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Joey

2/10 Terrible

Michael

Stayed 1 night in Sep 2023

4/10 Poor

Brooke

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t believe any of the good reviews for this place. The hallways were disgusting and stained. The floor creaked with every step you took. The whole place smelt like piss. The walls were paper thin, you could hear everything going on in the rooms next to you. The shower was dirty and stained. It leaked and sprayed all over the walls. Save your money and stay anywhere else
Stayed 1 night in Sep 2023
Response from Eva on Sep 11, 2023
Hi, Brooke! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Eva

10/10 Excellent

Marian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very nice people! The bed was very comfortable!
Stayed 1 night in Sep 2023

8/10 Good

Jean

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Affordable and kept up to a good standard for the price.
Stayed 2 nights in Jun 2023
Response from Noah on Sep 11, 2023
Hi, Jean! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Noah

4/10 Poor

Livia

Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Livia! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

8/10 Good

Deana

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Noah on Sep 11, 2023
Glad to see that you have rated us positively, Deana! Do give us more chances to delight you in the future. Regards, Noah

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities
Seems like they have a habit of canceling your reservation. Showed up to them saying it was cancelled and no assistance further. After I had to go to a nearby town to find accommodation, I logged in to see that they charged my credit card. After numerous messages which they ignored, I contacted hotels.com. The hotel told me twice on the phone that they would refund me, only to tell hotels.com days later that they would not. It is a giant scam to stay here (or at least attempt to). You will lose money. They do not care. I picked Oyo as I had stayed at one previously and enjoyed it but won’t ever again.
Stayed 1 night in Jul 2023
Response from Eva on Sep 11, 2023
Hi, Heather! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Eva