3 piscines extérieures, parasols, chaises longues

SUNRISE Diamond Beach Resort – Avis

5 out of 5
SUNRISE Diamond Beach Resort
Salah Taher St, Om El Sid Hill, Hadaba, Sharm El Sheikh, South Sinai Governorate

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 61 avis sur 96." "
Note de 8 – Bien, d’après 19 avis sur 96." "
Note de 6 – Acceptable, d’après 7 avis sur 96." "
Note de 4 – Médiocre, d’après 7 avis sur 96." "
Note de 2 – Terrible, d’après 2 avis sur 96." "

9,2/10

Propreté

9,0/10

Service et personnel

9,2/10

Commodités

9,0/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 – Bien

adriana

Voyage en famille avec de jeunes enfants
Points forts : Propreté, état et installations de l’hébergement
Bel établissement, équipement pour les enfants vieillisants. C’est dommage. On avait une chambre du Posh Club, et les informations qu’on nous donnait étaient contradictoires quant aux privilèges qui vont avec. Le personnel ne se transmet pas les infos, donc problème d’organisation.
Séjour de 7 nuits en février 2024

10/10 – Excellent

Farah

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Très bon séjour
Séjour de 10 nuits en février 2023
Guest Experience Team a répondu le 30 juin 2023
Dear Mr Farah, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-

4/10 – Médiocre

Reddad

Séjour de 1 nuit en juin 2022
Guest Experience Team a répondu le 13 juin 2022
Dear Mr/Ms. Reddad, Thank you so much for taking the time to review our hotel. We are very disappointed that your holiday was not what you thought it would be and we would have been more than happy to take notice of your comments during your stay in order to fix them on spot. Our management, Reception and Guest Service Team are always at your service if you faced any issues. Thanks and best regards, Hotel Management

4/10 – Médiocre

Voyageur vérifié

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Passable
Extrêmement déçu hôtel plutôt 4* que 5*. Aucun personnel ne parle français. Nourriture peu variée avec peu de saveurs avec beaucoup de d'ingestion. Beaucoup de moustiques le soir. Service type taxi chère à l'accueil. Chère pour la qualité et le service de l'hôtel.
Séjour de 9 nuits en mai 2022
Guest Experience Team a répondu le 11 juin 2022
Dear Valuable Guest, Warm greetings from SUNRISE Diamond Beach Resort -Grand Select-. We appreciated your time to post your feedback, it is very important for us to know quality of our operation. Our Team is taking very seriously guest recommendation to act accordingly and improve in the future. We are not just reading or listening we are studying properly each single comment to eliminate in the future. On behalf of all our team we are sorry for not meeting all your vacation expectations. Please be informed that our Guest Experience Team with Head Management passing by guest just to check about their comfort of stay, please do not hesitate to inform them in case you have any recommendation. The team will do their best to act immediately to improve your vibe of vacation. Our main target to reach maximum guest satisfaction. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-. With Best Regards, Team of SUNRISE Diamond Beach Resort -Grand Select-

4/10 – Médiocre

Voyageur vérifié

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Déçu, hôtel plutôt 4* que 5*.
Déçu, hôtel plutôt 4* que 5*. Aucun personnel ne parle français. Nourriture peu variée avec peu de saveurs avec beaucoup de d'ingestion. Beaucoup de moustiques le soir. Service type taxi chère à l'accueil. Chère pour la qualité et le service de l'hôtel.
Séjour de 10 nuits en mai 2022
Guest Experience Team a répondu le 11 juin 2022
Dear Valuable Guest, Warm greetings from SUNRISE Diamond Beach Resort -Grand Select-. We appreciated your time to post your feedback, it is very important for us to know quality of our operation. Our Team is taking very seriously guest recommendation to act accordingly and improve in the future. We are not just reading or listening we are studying properly each single comment to eliminate in the future. On behalf of all our team we are sorry for not meeting all your vacation expectations. Please be informed that our Guest Experience Team with Head Management passing by guest just to check about their comfort of stay, please do not hesitate to inform them in case you have any recommendation. The team will do their best to act immediately to improve your vibe of vacation. Our main target to reach maximum guest satisfaction. We would like to inform that our employees speaking by English language, unfortunately not by French. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-. With Best Regards, Team of SUNRISE Diamond Beach Resort -Grand Select-

10/10 – Excellent

cyrille alban

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
C'était excellent l'espace le decore la prise en charge Encore merci
Séjour de 3 nuits en juin 2022
Guest Experience Team a répondu le 11 juin 2022
Dear Mr/Ms Cyrille, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-. With Best Regards, Team of SUNRISE Diamond Beach Resort -Grand Select-

10/10 – Excellent

Feride

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fantastique
Nous avons réservé cet hotel car nous avions un vol tres tot le matin. Le check out et la navette très rapide . l'hôtel se situe à 7 mn des terminaux . Hotel tres bien entretenu dans l'ensemble mais necessite une rénovation et manque d'éclairage dans les chambres et surtout des prises. Mais je recommande
Séjour de 3 nuits en mai 2022
Guest Experience Team a répondu le 11 juin 2022
Dear Mr/Ms Feride, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-. With Best Regards, Team of SUNRISE Diamond Beach Resort -Grand Select-

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Resort correct
Séjour décevant mais correct, le minimum pour un resort 5 etoiles en Egypte. Restauration médiocre. Fonds marins magnifiques et préservés.
Séjour de 7 nuits en avril 2022
Guest Experience Officer a répondu le 26 avr. 2022
Dear Valuable Guest, SUNNY greetings from SUNRISE Diamond Beach Resort -Grand Select-. We appreciated your time to post your feedback, it is very important for us to know quality of our operation. We are sorry for not meeting all your vacation expectations. We know that food taste and selection is different for each person, according to this has been implemented menu in the International Restaurant based on guest main preferences which contains minimum 3 kinds of meat, fish, poultry large selection of garnish including vegetarian items, life cooking sections, wok station. There are 7 days rotation menu with theme nights implementation according to this every day you can enjoy new cuisine. There are as well theme restaurants such as Italian, Egyptian, Indian and Mongolian Grill. We would like to highlight that in each restaurant is working specialist chef. We would like to inform that during dining meals Guest Experience Agent with Chef asking guest about food quality satisfaction, please do not hesitate to inform regarding your preferences in order to reach your taste satisfaction. We hope you will visit our Resort second time and we are sure you will be pleased with our food. With Best Regards, Team SUNRISE Diamond Beach Resort -Grand Select-

10/10 – Excellent

Thibari

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en septembre 2021
Guest Experience Team a répondu le 24 oct. 2021
Dear Mr/Ms Thibari, Let us thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holiday and for high rating of our services. We look forward to welcoming you back to your second home in Egypt, SUNRISE Diamond Beach -Grand Select- very soon. With best regards, Team of SUNRISE Diamond Beach -Grand Select-

10/10 – Excellent

illyes

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Parfait
Superbe hôtel tout s’est très bien passé Très bon accueil Mention spéciale à Linda qui s’est occupée de nous tout le long et qui est une personne formidable. Un merci également à l’ensemble du personnel ils sont très professionnels Je recommande cet hôtel sans hésiter
Séjour de 4 nuits en février 2021
TEAM of SUNRISE Diamond Beach Resort a répondu le 3 mars 2021
Dear our Valuable Guest, We would like to thank you for spending vacation with us. In main time we would like to thank you for spending the time to share your feedback with others. Thank you for sharing your vacation experience with others, describing Resort facilities in details and mentioned team member who did your vacation special. We hope time will pass quickly and we will welcome you back in your second Home in Egypt.

10/10 – Excellent

Lucy-Ann

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en avril 2024

8/10 – Bien

Kristin

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely resort on the sea. Beautiful pools and many activities going on. Staff is kind and eager to help. Many choices for dining. Breakfast buffet has EVERYTHING you could possibly want! My reasons for 4 stars instead of 5 are as follows: 1. The lighting in the bathroom was dim and it was difficult to see adequately to put on make up. As bright as it is in Egypt in the day, I couldn't find a spot in room to see properly in the mirror! 2. Housekeeping made pretty decorations with rose petals on the beds but the pillow and bedding had some hairs and a piece of food on the second night, which makes me think maybe they didn't wash hands or change gloves between cleaning rooms. 3. The pool and beach close WAY too early! It is still hot at 6 pm and swimming in the beautiful pools and ocean should be available!
Séjour de 3 nuits en mai 2024

6/10 – Acceptable

Jinmei

Séjour de 7 nuits en mai 2024

10/10 – Excellent

hibo

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved my stay here! Staff was so kind and friendly. Zeyad was a huge help to me also, he made our stay even better. He ensured we was welcomed and helped even when i left the hotel. I couldn’t be more grateful honestly. Not one fault at all. i cannot be happier with my stay and will be going back! Do not hesitate to book this hotel it’s amazing and beautiful. And the staff members are so kind.
Séjour de 3 nuits en avril 2024

10/10 – Excellent

Moritz

Points forts : Service et personnel, état et installations de l’hébergement
All inclusive, lots of pool, staff very friendly and overall a good value for the money
Séjour de 2 nuits en mars 2024

10/10 – Excellent

maggie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Loved this hotel, staff are amazingly attentive, it’s clean and a fab selection of food choice Shame about the amount of Russians there who were rude and obnoxious
Séjour de 10 nuits en janvier 2024

8/10 – Bien

Dimitri Alessandro

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en février 2024

10/10 – Excellent

Ray

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Amazing
Amazing place. Fabulous food, great choice , great friendly staff.
Séjour de 7 nuits en février 2024
quality team a répondu le 27 févr. 2024
Dear guests, Warm regards from SUNRISE Diamond Beach Resort Select. First of all, we would like to thank you very much for having been our guests recently and for taking the time to share your valuable feedback about your family vacation experience on this website.We are very delighted, that we have met your expectations and all your very positive comments and also your remarks are well acknowledged.Thanks again for sharing your thoughts with us and we look forward to welcoming you back again soon.Warm regards,Hotel Management

10/10 – Excellent

Kate

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
An amazing stay, we had invested in a Posh Club suite, which was gorgeous and we received amazing service throughout our stay
Séjour de 18 nuits en janvier 2024
quality team a répondu le 27 févr. 2024
Dear Kate, Warm regards from SUNRISE Diamond Beach Resort Select. First of all, we would like to thank you very much for having been our guests recently and for taking the time to share your valuable feedback about your family vacation experience on this website.We are very delighted, that we have met your expectations and all your very positive comments and also your remarks are well acknowledged.Thanks again for sharing your thoughts with us and we look forward to welcoming you back again soon.Warm regards,Hotel Management

10/10 – Excellent

Mohamed Hasan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
one of the best resorts I’ve visited when all is considered. Friendly staff, beautiful and clean site, and not too busy Food could be better but still fairly good
quality team a répondu le 27 févr. 2024
Dear Mr Mohamed, Warm regards from SUNRISE Diamond Beach Resort Select. First of all, we would like to thank you very much for having been our guests recently and for taking the time to share your valuable feedback about your family vacation experience on this website.We are very delighted, that we have met your expectations and all your very positive comments and also your remarks are well acknowledged.Thanks again for sharing your thoughts with us and we look forward to welcoming you back again soon.Warm regards,Hotel Management

2/10 – Terrible

Colin

Séjour de 8 nuits en janvier 2024
quality team a répondu le 27 févr. 2024
Dear Mr Colin, Warm regards from SUNRISE Diamond Beach Resort Select. First of all, we would like to thank you very much for having been our guests recently and for taking the time to share your valuable feedback about your family vacation experience on this website.We are very delighted, that we have met your expectations and all your very positive comments and also your remarks are well acknowledged.Thanks again for sharing your thoughts with us and we look forward to welcoming you back again soon.Warm regards,Hotel Management

10/10 – Excellent

Dildeep

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent customer service.
Excellent customer service, they cant do enough for you. Hotel is lovely, highly recommend.
Séjour de 5 nuits en décembre 2023
quality team a répondu le 27 févr. 2024
Dear guests, Warm regards from SUNRISE Diamond Beach Resort Select. First of all, we would like to thank you very much for having been our guests recently and for taking the time to share your valuable feedback about your family vacation experience on this website.We are very delighted, that we have met your expectations and all your very positive comments and also your remarks are well acknowledged.Thanks again for sharing your thoughts with us and we look forward to welcoming you back again soon.Warm regards,Hotel Management

10/10 – Excellent

Peter

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Pre Christmas Fly & Flop
The Sunrise Diamond is a large resort, with something for everyone. We were a couple just wanting a “Fly & Flop” It was ideal as there was a separate Adults Only pool, with fab staff & bar. 🍹🍸There was a larger pool where all the activities were centred, we spent one afternoon there. There was also a pool with slides & another quieter pool. Food & drink was great and plentiful on All inclusive. Standard Jewel restaurant was good, but buffet style. Staff were generally attentive, but a lot of getting up & down. We took advantage of booking for the Italian, Mongolian, Indian and Egyptian restaurants on most evenings, as the service and food in all of them was lovely. Made our meals special. We used the Egyptian restaurant for breakfast as it was quieter, staff were great and it had a lovely sea view, if slightly less choice. We found the main restaurant a little hectic.Gym, gardens, 🎄decorations and entertainment good. Sports bar also shows Premiership ⚽️ The vast majority of staff were wonderful and attentive, and genuinely wanted to please without expecting tips. If you want to tip $ & € are preferred. Money can be exchanged on site at good rates, if you want some Egyptian currency.
Séjour de 7 nuits en décembre 2023
quality a répondu le 21 déc. 2023
Dear Mr PeterFirst of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays Thank you so much that you shared your vacation experience with us. We are pleased that you find time and wrote your feedback. We are pleased to know that you spend a great time with us. We are counting the time to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-.With Best Regards ,Team of SUNRISE Diamond Beach Resort -Grand Select

8/10 – Bien

Katherine

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
quality a répondu le 21 déc. 2023
Dear our guest Katherine,First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays Thank you so much that you shared your vacation experience with us. We are counting the time to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-.With Best Regards ,Team of SUNRISE Diamond Beach Resort -Grand Select

8/10 – Bien

GIOSUE

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 7 nuits en décembre 2023
quality a répondu le 21 déc. 2023
Dear our guest Giosue,First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays Thank you so much that you shared your vacation experience with us. We are counting the time to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-.With Best Regards ,Team of SUNRISE Diamond Beach Resort -Grand Select

10/10 – Excellent

V

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
First time in Egypt, lovely hotel: great food, heated swimming pools, dining centre on site..
Séjour de 8 nuits en novembre 2023
quality a répondu le 21 déc. 2023
Dear our guest ,First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays Thank you so much that you shared your vacation experience with us. We are pleased that you find time and wrote your feedback. We are pleased to know that you spend a great time with us. We are counting the time to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-.With Best Regards ,Team of SUNRISE Diamond Beach Resort -Grand Select

10/10 – Excellent

Ömer Görkem

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en décembre 2023
quality a répondu le 21 déc. 2023
Dear MrOmer ,First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays Thank you so much that you shared your vacation experience with us. We are counting the time to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-.With Best Regards ,Team of SUNRISE Diamond Beach Resort -Grand Select

8/10 – Bien

Safia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The hospitality was good
Séjour de 7 nuits en novembre 2023
quality a répondu le 21 déc. 2023
Dear Mr our guest Safia ,First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays Thank you so much that you shared your vacation experience with us. We are pleased to know that you spend a great time with us. We are counting the time to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-.With Best Regards ,Team of SUNRISE Diamond Beach Resort -Grand Select

10/10 – Excellent

Ryan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent excellent excellent - everything avout this hotel was perfect
Séjour de 7 nuits en novembre 2023
quality team a répondu le 21 déc. 2023
Dear Mr Ryan,First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays Thank you so much that you shared your vacation experience with us. We are pleased that you find time and wrote your feedback. We are pleased to know that you spend a great time with us. We are counting the time to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-.With Best Regards ,Team of SUNRISE Diamond Beach Resort -Grand Select

10/10 – Excellent

Mario

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 12 nuits en novembre 2023
quality team a répondu le 27 nov. 2023
Dear Mr Mario,First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidaysThank you so much that you shared your vacation experience with us. We are pleased that you find time and wrote your feedback.We are pleased to know that you spend a great time with us.We are counting the time to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-.With Best Regards,Team of SUNRISE Diamond Beach Resort -Grand Select

10/10 – Excellent

June

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Amazing hotel. You won't be disappointed.
Fabulous Hotel and Resort. From checking in and being welcomed to our room being serviced beautifully every day and then the ultimate cherry on the top.. the staff and food in the restaurant. All the restaurants are run superbly and nothing is too much trouble. The staff are amazing! Shout out to Mohamed the manager for ensuring everything runs perfectly and is so welcomming as are his team. He leads by example. Best holiday resort I've ever stayed in
Séjour de 7 nuits en novembre 2023
quality a répondu le 25 nov. 2023
Dear our guest Let me thank you for choosing the SUNRISE Diamond Beach Resort -Grand Select- for your vacation.We are very pleased that you took the time to share your impressions, and we are also sure that your review will help many when choosing a hotel.We were very glad to know that you liked the food, and the work of the staff did not go unnoticed.We sincerely hope that time will pass quickly and we will welcome you again for a colorful and unforgettable holiday.With respect and gratitude,Team at SUNRISE Diamond Beach -Grand Select-

10/10 – Excellent

Mark

Séjour de 12 nuits en octobre 2023

10/10 – Excellent

Patrick

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 9 nuits en octobre 2023
quality team a répondu le 25 nov. 2023
Dear Patrick,Let me thank you for choosing the SUNRISE Diamond Beach Resort -Grand Select- for your vacation.We are very pleased that you took the time to share your impressions, and we are also sure that your review will help many when choosing a hotel.We sincerely hope that time will pass quickly and we will welcome you again for a colorful and unforgettable holiday.With respect and gratitude,Team at SUNRISE Diamond Beach -Grand Select-

8/10 – Bien

Kutluhan

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
Wir fanden dem Empfang bei der Rezeption nicht Gastfreundlich. Das check-in hat sehr lange gedauert obwohl ich schon einen online check-in durchgeführt habe. Nach 30min. warten wurden wir Informiert, dass das Hotel überbucht ist und wir leider nicht das gebuchte Deluxe Swim-up Zimmer bekommen werden. Stattdessen wurden wir 2 Tage auf einen Family Zimmer zugewiesen, das direkt neben dem Kinderpool ist. Zudem wurde ich 2 mal vom Rezeptionpersonal gefragt, warum ich nur eine Ehefrau habe und, dass sie es mir empfehlen mehrere zu haben, und sogar in Anwesenheit meiner Frau. Wir fanden dieses Gespräch sehr unprofessionellç Wir müssen in den ersten 2 Tage unseres Urlaubs immer wieder zum Rezeption gehen um die Zimmerbuchung korriegeren zu lassen. Auch wenn wir bei der Rezeption waren, wurden wir entweder sehr lange warten gelassen oder zurückgeschickt und gebeten am nächsten Tag wiederzukommen. Als Gast war es unsere Erwartung, dass das Hotel Personal uns darüber informiert und diesen Fehler Hotel intern löst. Am Ende wurden wir einen Zimmer upgrade angeboten und die restliche 4 Nächte haben wir dort verbracht. Eigentlich hatten wir vor unseren Urlaub bei Sunrise Diamond Beach zu verlängern, aber nachdem es zu diesen Konflikten kam haben wir uns für einen anderen Hotel entschieden. Das Essen war insgesamt sehr gut. Das Entertainment Program wirkte leider billig, weil das gesamte Musikprogram aus Karaoke Konzert besteht und kein live Musik Angeboten wurde.
Séjour de 6 nuits en septembre 2023
quality team a répondu le 27 nov. 2023
Sehr geehrter Herr Kuthuhan,Wir möchten die Gelegenheit nutzen um Ihnen dafür zu danken, dass Sie sich die Zeit genommen haben Ihre Urlaubseindrücke mit uns und Allerdings betrübt es uns sehr, dass es uns nicht gelungen ist, Ihre Erwartungen in allen Bereichen zu erfüllen. Wir legen sehr viel Wert darauf, dass unsere Gäste zufrieden sind und wissen jede Art von konstruktiver Kritik zu schätzen, um uns auch zukünftig weiterzuentwickeln und zu verbessern.Wir schätzen alle unsere Gäste sehr, und in der Regel geben wir alles, um unsere Gäste zufrieden zu stellen und tatsächlich legen wir großen Wert auf guten Service, Sauberkeit und das Wohlgefühl unserer Gäste. Doch trotz unserer konstanten Bemühungen das höchste Servicelevel und die stetige Zufriedenheit unserer Gäste zu gewähren kann es vorkommen, dass mal etwas nicht gelingt. Wir bedauern sehr, , dass Sie ebenfalls negative Erinnerungen an Ihren Urlaub in unserem Hotel mit nach Hause genommen haben und wir danken Ihnen erneut für Ihr Feedback.So würden wir uns wünschen, Sie noch einmal im sunrise Diamond beach willkommen heiβen zu dürfen, um uns so die Möglichkeit zu geben, Ihr Vertrauen wiederzugewinnen.Ihr Sunrise Diamond Beach Hotel Management

10/10 – Excellent

Lucia Lara

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Es el mejor resort en el que he estado. No hacen distinción entre nacionalidades,cosa que sí he visto en muchos otros.el personal te trata súper bien y si te surge algún problema o necesitas ayuda con algo aparecen tres para solucionarlo en un segundo . El sitio está bastante bien mantenido y la limpieza es excelente. Tiene varios restaurantes y todos están muy ricos por lo que no te da tiempo a hartarse de la comida. El muelle del snorkel está muy bien y tienen un lado para baño también. Volvería sin dudarlo.
Séjour de 7 nuits en septembre 2023

8/10 – Bien

Pietro

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Personale molto gentile, struttura fantastica e cibo superiore agli standards egiziani. La raccomando assolutamente
Séjour de 7 nuits en août 2023
SUNRISE a répondu le 2 sept. 2023
Dear Mr. Pietro,First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-. With Best Regards, Team of SUNRISE Diamond Beach Resort -Grand Select-

10/10 – Excellent

Mahfoud

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
the atmosphere is good, the staff welcoming, the restaurants of very good quality and varied, the hotel is superb like all Sunrise hotels, regards to Mr. Rafaat, he is doing well in French, and a warm greeting to all Sunrise staff, I highly recommend
Séjour de 4 nuits en juin 2023

10/10 – Excellent

Ava

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en juin 2023
Guest Experience Team a répondu le 30 juin 2023
Dear Ms Ava, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-

8/10 – Bien

Raju

Voyage en famille avec de jeunes enfants
Points forts : Propreté
Overall was a nice stay at the resort. Good size pool. Beach was very tight and narrow but the corals area very nice! The food was the only let down. Although they had a vast amount of selection, the quality/taste was not great and often the same food every day with only small variations. Room was small, only showers so no bath tub which was tricky with an infant. Internal taxi service was a plus, one of the drivers Mohammed was exceptional to us. One of the reception staff Fares was very sleazy. Kept giving an unhelpful look like everytime i was coming to approach he would whisper to his colleague like i will say something bad…
Séjour de 4 nuits en mai 2023
Guest Experience Team a répondu le 30 juin 2023
Dear Mr Raju Rahim, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback.Your evaluation is very important for us, we are taking to consideration each single guest recommendation.According to your evaluation we could see that not all service meet your expectations. We are sorry for that.We will study properly your review, thank you for giving details which will help us to make immediate corrective action.Thank you for your valuable time to helping us to be better.We hope very soon to welcome you back in your second home in Egypt and we are sure you will notice big changes in your recommended subject.With Best Regards,Team of SUNRISE Diamond Beach Resort -Grand Select-.

10/10 – Excellent

Shushila Zainab

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Exceptional!
I visited this hotel for the first time with my family. They had immaculate hospitality and impeccable service from all the staff members superb! Breakfast was delicious diversified and the views from their restaurants were magnificent, especially during evening times absolutely breathtaking ✨ I’d definitely recommend people to go there. Remember to book the deluxe swim up room great for the value 👍 P.S. Their hotel taxi service were exceptional thanks to Alaa, he made sure we were safe and sound wherever we travelled. And their massage service is honestly just the best thing ever ❤️ I will definitely be back inshallah. Zainab 🇬🇧
Séjour de 5 nuits en mai 2023
Guest Experience Team a répondu le 30 juin 2023
Dear Mr/Ms Shushila Zainab, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidaysThank you so much that you shared your vacation experience with us. We are pleased that you find time and wrote your feedback.We are pleased to know that you spend a great time with us.We are counting the time to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-.With Best Regards,Team of SUNRISE Diamond Beach Resort -Grand Select-.

8/10 – Bien

Kamran

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
the hotel itself is fine. the staff is not really listening and service isn't that great. for example at a dinner the brought dirty glasses and we specifically asked to change them
Séjour de 4 nuits en avril 2023
Guest Experience Team a répondu le 30 juin 2023
Dear Mr Kamran, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. Your evaluation is very important for us, we are taking to consideration each single guest recommendation. According to your evaluation we could see that not all service meet your expectations. We are sorry for that. We will study properly your review, thank you for giving details which will help us to make immediate corrective action. Thank you for your valuable time to helping us to be better. We hope very soon to welcome you back in your second home in Egypt and we are sure you will notice big changes in your recommended subject

10/10 – Excellent

Arinze

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
had a great time most from the great service
Séjour de 3 nuits en mars 2023
Guest Experience Team a répondu le 30 juin 2023
Dear Mr Arinze, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-

8/10 – Bien

Kristen

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were some of the friendliest I have ever come across. The resort was clean and well maintained. The food wasn’t great but not terrible either. However … I didn’t like feeling like I was being scammed when trying to add my husband to my room or when I went to see their “doctor” which I laid a small fee for. I booked for one person because my husband wasn’t sure if he was going to join me or not at the end of my 12 day stay. To avoid paying 500 extra over the almost two weeks I thought I would just add him for a few days there at the resort thinking it would be cheaper. They wanted 150 usd a night for him to join me in my existing room. 4 days would have cost me 600 usd plus fees. I ended up booking him his own room for 113 Usd all inclusive. It was cheaper for me to book (through their own website) his own room then add him to my own. I was also doing a tech diving course while there and had suspected decompression sickness. When I went to see the doctor I had an elevated blood pressure 150/120 (im young and healthy) and severe dizziness. He had no idea why I would be requesting oxygen and ushered me out to see another patient. Any qualified doctor would know oxygen is the first thing administered. Some great staff but those at the front desk and the doctor made me not want to come back for our next diving trip.
Séjour de 12 nuits en mars 2023
Guest Experience Team a répondu le 30 juin 2023
Dear Ms Kristen, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays.Your evaluation is very important for us, we are taking to consideration each single guest recommendation. According to your evaluation we could see that not all service meet your expectations. We are sorry for that. We will study properly your review, thank you for giving details which will help us to make immediate corrective action. Thank you for your valuable time to helping us to be better. We hope very soon to welcome you back in your second home in Egypt and we are sure you will notice big changes in your recommended subject

10/10 – Excellent

Liudmyla

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Everything is nice here
Great location where there are no cold winds in winter, the quality and variety of food is pleasant (especially fish, turkey, 10 kind of honey, yogurt and vegetables and fruits), excellent service, everything in the hotel is quiet clean and beautiful, I liked the ala carte Italian restaurant and the gym also.
Séjour de 7 nuits en février 2023
Team of SUNRISE Diamond Beach Resort -Grand Select a répondu le 26 févr. 2023
Dear Ms Liudmyla, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-.

10/10 – Excellent

NADER

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Abbiamo pensato di passare bella vacanza in struttura normale di Sharm El Sheikh, invece era una struttura fantastica e meravigliosa, specialmente tutti i personali del Reception
Séjour de 7 nuits en février 2023
Guest Experience Team a répondu le 26 févr. 2023
Dear Mr Nader, Let us thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holiday and for high rating of our services.We look forward to welcoming you back to your second home in Egypt, SUNRISE Diamond Beach -Grand Select- very soon.

10/10 – Excellent

Liudmyla

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 7 nuits en janvier 2023
Guest Experience Team a répondu le 26 févr. 2023
Dear Mr Liudmiyla, Let us thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holiday and for high rating of our services

10/10 – Excellent

vincenzo

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
tutto perfetto se non che la struttura è frequentata quasi esclusivamente da Russi e Armeni , la cosa a noi non ha dato fastidio in quanto ci siamo fatti i fatti nostri per sarebbe da evidenziare la cosa ...nessuno parlava italiano
Guest Experience Team a répondu le 18 janv. 2023
Caro signor Vincenzo,Prima di tutto vorremmo ringraziarvi per aver scelto SUNRISE Diamond Beach Resort -Grand Select- per le vostre vacanzeGrazie mille per aver condiviso con noi la tua esperienza di vacanza. Siamo lieti che tu abbia trovato il tempo e scritto il tuo feedback.Siamo lieti di sapere che trascorri dei bei momenti con noi.Stiamo contando il tempo per darti il bentornato nella tua seconda casa in Egitto, SUNRISE Diamond Beach Resort -Grand Select-.Distinti saluti,Team di SUNRISE Diamond Beach Resort -Grand Select-.

10/10 – Excellent

NADER

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Ideale per famiglie, struttura molto sicura, servizi ottimi, personali ducati e professionali
Guest Experience Team a répondu le 1 janv. 2023
Dear Mr Nader, Let us thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holiday and for high rating of our services.We look forward to welcoming you back to your second home in Egypt, SUNRISE Diamond Beach -Grand Select- very soon.With best regards,Team of SUNRISE Diamond Beach -Grand Select-

8/10 – Bien

saud

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Good experience
Check in room took 40 min waiting was not good. And receptionist were not there and busy with other things Overall saty is good and food was excellent Hotel staff were very nice and friendly
Séjour de 3 nuits en décembre 2022
Guest Experience Team a répondu le 29 déc. 2022
Dear Mr Saud, Warm greetings from SUNRISE Diamond Beach Resort -Grand Select-.We appreciated your time to post your feedback, it is very important for us to know quality of our operation.Our Team is taking very seriously guest recommendation to act accordingly and improve in the future.We are not just reading or listening we are studying properly each single comment to eliminate in the future.On behalf of all our team we are sorry for not meeting all your vacation expectations.Please be informed that our Guest Experience Team with Head Management passing by guest just to check about their comfort of stay, please do not hesitate to inform them in case you have any recommendation. The team will do their best to act immediately to improve your vibe of vacation. Our main target to reach maximum guest satisfaction.We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-.With Best Regards, Team of SUNRISE Diamond Beach Resort -Grand Select-

4/10 – Médiocre

Michael

Points faibles : Propreté, service et personnel et confort de la chambre.
Séjour de 3 nuits en décembre 2022
Team of SUNRISE Diamond Beach Resort -Grand Select a répondu le 13 déc. 2022
Dear Mr Michael, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. Your evaluation is very important for us, we are taking to consideration each single guest recommendation.According to your evaluation we could see that not all service meet your expectations. We are sorry for thatWe know that you are very busy, but details help us to make immediate action. Could you please so kindly advise what we need to improve to reach maximum guest satisfaction.Thank you for your time and helping to us to be better.We hope very soon to welcome you back in your second home in Egypt and we are sure you will notice big changes in your recommended subject.Team of SUNRISE Diamond Beach Resort -Grand Select-