Our room was a very large Junior Suite with panoramic views of the monastery and beyond, king bed on a raised platform, a large wooden tub, separate shower wet room and separate toilet. The open plan design had a (hard) sofa and comfortable armchair and curiously since the hotel is only a couple of years old, the TV was not flat-screen. We felt very pampered but surprised when we read the note in the room that in order to use the wood burning fire, a selling feature of the Junior suite, we were required to pay for the firewood! We mentioned our dissatisfaction in being charged for the firewood and the cost was waived and maid service sent to our room to light the fire each of our 3 night stay. Breakfast was not included in our rate but was reasonably priced and generous. We had dinner each night in the hotel's restaurant as it was too cold to venture further. The food was excellent although more expensive than we had been paying in restaurants. The General Manager was very attentive and dedicated to helping the local Tibetan community. Nothing comes without a price and we found this to be the case at Songtsam Retreat. The hotel consists of separate buildings which do not have direct access to the main reception and restaurant areas. The porter delivers you and your luggage to your room but to go to dinner you must venture out in the exceedingly chilly night and climb many stairs at high altitude to return to your room. The staff are local Tibetan impeccably trained.