View from room

Reviews of The Bund Riverside Hotel

4 out of 5
The Bund Riverside Hotel
398 East Beijing Road (Beijing Dong Lu), Huangpu District, Shanghai, Shanghai

Reviews

7.2

Good

Rating 10 - Excellent. 174 out of 998 reviews" "
Rating 8 - Good. 441 out of 998 reviews" "
Rating 6 - Okay. 226 out of 998 reviews" "
Rating 4 - Poor. 96 out of 998 reviews" "
Rating 2 - Terrible. 61 out of 998 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location next to East Nanjing Pedestrian Rd. 5 minutes walk to Line 2 Metro Station which is the main line to the airports. I stay there every year when i visit Shanghai.
Stayed 8 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 3 nights in Nov 2019

8/10 Good

Philippe

Stayed 4 nights in Nov 2019

10/10 Excellent

Gareth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

4/10 Poor

Thopad

Travelled with group
Disliked: Staff & service
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists I have interacted with at this hotel were extremely cold and unwelcoming. It felt like a joke at some point.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bed uncomfortable and small room lovely views and great staff
Stayed 3 nights in Aug 2019

8/10 Good

WAI LOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star rating
We stayed for seven nights and everything was five star service all the way. Will stay again in the future.
Stayed 7 nights in May 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
2nd stay and I wouldn't go back unless they fix it
I never post reviews coz most of the times, the hotels are half decent and frankly you can't please everyone but I will say this time, do yourself a favour and get another hotel. This was my second stay in this hotel (first one in 2013) and the quality has just gone down. Stains in the carpet, aircon not working, mossies in the bedroom (mossie repellent was ineffective), hot water only "luke warm" in the day time and hot in the night, the only saving grace was the hotel staff was extremely friendly and wanted to make my stay comfortable but the issues were beyond their scope. The corporate needs to steam clean the carpets, along with fumigating the rooms, that should take care of the mossies that keep you awake at night. The hot water, possibly they need to get a new system or heat it even in peak time instead of just off-peak. The aircon thermostat was broken, it went to below zero but the actual temperature was around 21 degrees or above. Service the AIRCON Corporate! Some pics attached, wish I could upload the video of the Honeywell thermostat dial going way below 0 and way above 30+ Celsius. Changed the room to 811 but had the same issues. Reception even gave me a fan to lower the temp, the worst part, even the reception was using the fan, speaks volumes about their aircon. Oh and don't even go to the spa, just don't. Corporate needs to fix this hotel to get it back to its previous glory.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019

2/10 Terrible

mohamedabbas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel they scammed us and downgraded our room
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful in translating addresses and getting taxis.
Stayed 8 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good location but older hotel with minimal facilities. "Gym" is a cold room with a couple of mats, low budget aerobics machines and a broken weight machine.
Stayed 6 nights in Jan 2019

6/10 Okay

Fooi Sze

Disliked: Cleanliness, property conditions & facilities, room comfort
Below our expectations
The rooms are old, carpets are dusty, cleanliness is below our expectations for what we are paying for. The staff are friendly and helpful.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good location close to shopping, food , pedestrian street.
Stayed 8 nights in Nov 2018

10/10 Excellent

ptcm, Budgewoi,NSW, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The upgrade was much appreciated. The hotel is within walking distance of the major shopping and sightseeing sites.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Average hotel; pay for the executive room. Customer service is non existent at this hotel. The best thing about hotel is the proximity to everything. Eat at local establishments, you can walk to get food.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel and close to attraction places.
Stayed 11 nights in Oct 2018

8/10 Good

Nadthasiri

Liked: Cleanliness, property conditions & facilities, room comfort
Good choice for a short walk to the Bund
Nice location if you intend to walk and shop around the Bund
Stayed 3 nights in Nov 2018

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Stayed 8 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Good Location but not much else
The location to the main tourist areas of Shanghai and the metro is good. Room with a view of the skyscrapers to the east cost more but are decent. Otherwise, amenities are pretty lacking. Room was cramped. Bed was very hard. Room card reader only worked half the time, not very easy to use.
Stayed 3 nights in Nov 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Rose, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent - we had an issue with our original room and they moved us immediately (it smelled like a smoking room). In the second room, we had water rush into the bathroom from the ceiling in the middle of the night - they moved us to the penthouse level immediately. They offer an economy room with no windows, which is good option to save money - the rooms are just as good, just no windows.
Stayed 4 nights in Sep 2018

6/10 Okay

nguyen

Liked: Staff & service
It's just ok, but won't stay here again
Thus hotel is located in a very busy local business area which is interesting to walk around. One side overlooks a small waterway which is a plus. Concierge service is generally good and responsive. Receptionists were generally good with the exception of one that I dealt with. Though there was no negative interactions her attitude toward the hotel concierge staff was definitely rude and unprofessional. Overall the hotel is older and its interior could be dark and depressive for some. Water pressure and temperature were both satisfactory. There are plenty of better choices in this area. I'll likely won't stay here again.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointment on the Bund
The best thing about the hotel was the location. We were two blocks from the subway and wenf every where on the metro. The hotel itself is old. The rooms are not cleaned daily. The maid asked me if I wanted her to clean the dust filled glass shelf over the minibar. That is unacceptable. The beda were extremely uncomfortable. I had to ask for additional padding on the mattress. The concierge was not friendly at all to foreigners. I believe this hotel is not meant for western visitors who expect higher standards of service and cleanliness. They only give one access card to the room. The electricity is shut off once you leave. The rooms are hot and uncomfortable when you return. We went in August and it was extremely hot. Western visitors should go to Western chain hotels to ensure a more pleasant stay.
Stayed 5 nights in Aug 2018

8/10 Good

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular view of Shanghai shyline. Room was clean . Somewhat on the small side. Room amenities were excellent. Hotel room servoce excellent
Stayed 2 nights in Jul 2018

8/10 Good

idouglas99, Valley Stream, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a bit old but well maintained and CLEAN ! Very spacious bathroom! The staff are quite friendly and speak English well. Just slightly disappointed in the TV offerings as I like to keep pace with the news. Decent location as it is just a 10 minute walk from Nanjing Rd and a walkable distance from the boardwalk on the Bund. The Buffet breakfast needs to be improved. While it offers a decent selection of items, they were not very tasty and i walked away feeling underwhelmed.. I had paid extra for a riverside view , especially compared to the view that the other couple that we were traveling with. That was disappointing.
Stayed 2 nights in Jul 2018

8/10 Good

svetlana, montreal

Liked: Cleanliness, staff & service, room comfort
nicely located hotel
i only had one overnight and the breakfast - very nice experience
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Fantastic location so close to everything.... room not the cleanest, esp bathroom.
Stayed 4 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Bathroom shower was not working ok
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. Nothing much to complain. Worth mentioning would be helpful and friendly staff.
Stayed 5 nights in Jun 2018

10/10 Excellent

CAD, Oregon USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel next to tourist area.
Everything was within 10 minutes walking distance to the hotel so it had easy access to shops, waterfront and restaurants. The hotel staff were very helpful with everything we needed. Rooms were excellent.
Stayed 1 night in Jun 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

8/10 Good

Yati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2018

2/10 Terrible

Alethea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

piya

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Okay hotel in great location at affordable price
Overall, I had a pleasant stay during my 3 nights. I chose queen bed with river+city view bedroom. Pros: friendly staff, good location (only a short walk to the famous Nanjing walking street and subway, lots of great restaurants around the area), my room has great view of The Bund Shanghai, affordable price Cons: room was run down and need renovation, air con worked but not cool enough, lots of tours coming in just for dinner on the 3rd floor and thus I had to wait a long time for the elevator.
Stayed 3 nights in May 2018

4/10 Poor

T, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Wasn’t the best. Location was decent.
One staff members was not helpful and borderline rude. We asked for a late check out because it was offered to us for free at the time we booked it. When we asked one of the staff he kept say no it can’t be done. We decided to ask again in the morning and another staff member was fine with it. Service was a bit inconsistent. The rooms were old and the bed was hard as a rock. The location was good tho, 10 mins from Nanjing road and there were plenty of restaurants one block away.
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Stay here for the location.
Excellent location, large room, huge bathroom. The bed was very hard even for China and the shower was moldy. Service was helpful and friendly.
Stayed 6 nights in May 2018

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Very nice and convenient location
Very nice location with a window view of Suzhou river and Donggangmingzhu and other Pu Dong land mark buildings of Shanghai. The restroom shower and curtains does not work well, there are spaces for improvement!

8/10 Good

Konstantin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Edmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location for sightseeing and food
Good location to transit, shopping and tourist attractions

8/10 Good

SIN IL, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good

6/10 Okay

Kai

Disliked: Property conditions & facilities
Convenient location. 5 mins away from metro and East Nanjing district. However, guest services need improvement.
Stayed 4 nights in Apr 2018

8/10 Good

SIN IL, Korea

Liked: Cleanliness, property conditions & facilities, room comfort
Overall, it was a pleasant staying experience. Location is very good for the tourists. I would like to suggest hotel to have bus or public transportation information for the tourists.

6/10 Okay

fernando, Las Vegas, Nevada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staff not efficient, hardly understand English, cannot even find our reservation. Only concierge was the most helpful. Room is dark, table lights burned out.
Stayed 1 night in Apr 2018