Ratings based on 165 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Short City break

Posted 25-Jul-2016
Pros: Location
Cons: n/a
Location: Shopping , Bund
First class location Breakfast incredible. Best I have had anywhere in world
3out of 5
by A verified traveller fromboston

Good location with great views of bund

Posted 25-Jul-2016
Room pretty tired. Not so clean. Skirt around bed stained and dirty. Informed the desk but not changed. Shower grout quite stained. I think they need better housekeeping supervision. Nice lobby bar. Great views
5out of 5
by A verified traveller

ホライズンクラブ快適です。

Posted 18-Jul-2016
Pros: 言葉がつうじなくでも、わかる絶妙なサービス。心地よかったです。
Cons: とくにありません。
Location: とくにありません。
チェックインの際アップグレードでホライズンクラブの部屋にしてもらえました。ラウンジが利用でき、快適でした。カクテルタイムはもちろん、外出から帰ってきたときも、こちらで一休み。夕食までの時間をお茶をいただきながら、読書。などなど。朝食のオムレツも最高。ワッフルもおいしかったです。次に利用するときは、最初からホライズンクラブにします。
2out of 5
by A verified traveller from東京

日本人が泊まるには不向きなホテル

Posted 12-Jul-2016
Pros: 立地はいい。
Cons: 全てにおいて中国人を主体にしています。日本人は泊まらなくていいというのが全てにおいて感じられるホテル。根本的に変えないとダメですね!
Location: ロケーションは抜群です。それ以外は特にありません。
とにかく中国人スタッフばかりで日本人には不向きです。私達は中国人の友達がいたのでたいして困りませんでしたが、中国語か英語が堪能《英語も通じないスタッフがほとんど》でないとかなりこまりますね。また、トイレはウォシュレットではなくホテルオークラの方が日本人向きだと思います。
5out of 5
by A verified traveller

Convenience and comfortable

Posted 8-Jul-2016
Overall it's reasonable and I recommend to stay, I stay for three night and the staff provide an excellent services
4out of 5
by A verified traveller

Posted 4-Jul-2016
入住手续办理的有点慢,行李小生没帮忙提行李进大堂。地理位置方便,房间安静整洁,送餐食物质量有待提高。总体不错。
5out of 5
by A verified traveller

Posted 24-May-2016
上海で有名な外灘を川の反対から眺められるホテルで良かったです。立地的には、上海タワーも近くベストなほホテルです。
1out of 5
by A verified traveller

最悪

Posted 3-May-2016
二度ととまりません。スタッフによっていうことが異なったり、持ち込んでいたボディソープを壊されたり、予約した部屋と違う部屋になにも言わずに案内されたり、事前に質問メールしたにもかかわらず催促しないと返信なかったりと。5星ホテルとはいえません。最悪です。
4out of 5
by A verified traveller

I enjoyed my stay but...

Posted 26-Apr-2016 on Hotels
I have really enjoyed staying in Shangri-La, Pudong. But there is one thing… I would like to know why the refrigerator in my room was locked during my stay. As soon as I got to my room, I was so excited to see the amazing city view. After arranging belongings, I checked room conditions; the bed was clean and comfortable, and bathroom was very well organized. I was quite satisfied with my room. There was a cabinet which seemed to be broken because I could not open it. I was sure that a refrigerator was in it (because I could not find one elsewhere in my room…) and as it was a very warm day, I wanted to drink cold water. So I called concierge and explain the current situation. I told her “the cabinet in my room seemed to be broken, I cannot open it.” Then, a staff came in and opened the cabinet with a key. I could understand. She might have forgotten to open the cabinet for the next customer or something. However, very surprisingly, she closed it again after putting out some drinks and snacks saying something in Chinese which I could not understand at all. Maybe she wanted to explain something… However, at first, it was very embarrassing to be treated as a potential thief/liar who claims “I did not touch anything in the refrigerator” or something…
3out of 5
by A verified traveller fromSan Jose

The room is below 5 star hotel standard

Posted 18-Apr-2016 on Orbitz
The room door lock wasn't working. No coffee machine, no microwave. The bathroom is kind of small.