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Reviews of Moller Villa Hotel Shanghai

4.5 out of 5
Moller Villa Hotel Shanghai
No 30 Shanxi Road South, Jing An District, Shanghai, Shanghai

Reviews

8.4

Very good

Rating 10 - Excellent. 224 out of 543 reviews" "
Rating 8 - Good. 225 out of 543 reviews" "
Rating 6 - Okay. 66 out of 543 reviews" "
Rating 4 - Poor. 16 out of 543 reviews" "
Rating 2 - Terrible. 12 out of 543 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Yong

Stayed 3 nights in Oct 2023

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Heritage hotel in the city.
The rooms are very comfortable, and location is good for exploring the French quarter on foot. Service a little stuffy, and breakfast buffet could be better. The old building has a lot of charm and value for money overall its good.
Stayed 3 nights in Apr 2023

6/10 Okay

Verified traveller

Liked: Room comfort
breakfast
i don't know whether it was my fault booking the hotel but we booked two people for the hotel room but the breakfast was for only one person. So when we got there we had to pay for a second person.
Stayed 3 nights in Dec 2019

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
House of Horrors! Moller Villa is Not What It Seem
House of horrors! Stayed two nights in the 'Executive Room' and regretted every minute. Here’s why: • Don’t trust the images on the website. It looks like this place is set within landscaped gardens but is actually next to a major road on one side, an elevated motorway on another, and a tower block at the back (see our pics) • Due to the proximity to a major road, there is traffic noise at all day and night • We were located on the second floor in a part of the building without an elevator, so had to take cases up and down two floors of stairs • Our room had windows on all sides with blinds to give privacy or to keep the light out, however as every single one of the blinds was broken, they remained down leaving the room perpetually gloomy • On our second night, we were woken at 00.10hrs by a member of staff cleaning the stairs outside our room. Although we called the reception about this, the cleaning continued for another 30-45 minutes • the room hadn’t been thoroughly cleaned for a long time because we picked up lots of dirt on our feet • we were charged £6.84 for two mini bottles of Evian water in our room. This is unacceptable because there are general warnings to avoid drinking tap water in Shanghai, and the bottles had no prices attached unlike other items in the room Moller Villa can't be classified as a hotel. It is not set up to take guests and seems instead to be a place where people go for afternoon tea. When checking in and out, staff seemed unclear what to do.
View of elevated road
View of residential tower block
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
The room is smelly , but was covered with strong perfume smell. The front desk stuff was not Friendly. It said that included the breakfast, but only one breakfast, Even though I booked two people ... I will not go back .
Stayed 1 night in Nov 2019

4/10 Poor

Pok Sze

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst experience on Hotels.com so far
Worst experience ever so far since using Hotels.com. Old, unclean, broken guest rooms. Never ever.
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
The property is near a school (i think) as I csn hear teachers with megaphone around 7 in the morning yelling st the students for morning sport. Not sure if other rooms can hear it though. My room is st the attic and need to climb sone staircase. Not convenient if you have luggage.
Stayed 1 night in Nov 2019

8/10 Good

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel eclectic. Restaurant average though...
Stayed 5 nights in Oct 2019

8/10 Good

Shubha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

6/10 Okay

Matilde

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff are not helpful nor friendly. Asked them to assist on taking some of my luggage when I was going to check in. They ignore my totally and instead helped another lady that arrived later with one of her shopping bags. Breakfast is not good and they only have Chinese restaurant in the evening which is strange (i asked the concierge). Staff cannot speak / understand English...
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect in my trip....i really like it...Excelente breakfast as well
Stayed 5 nights in Mar 2019

4/10 Poor

Athanasios

Disliked: Cleanliness, property conditions & facilities, room comfort
Room for improvement
The TV kept breaking down only 1 english movie channel and no sound. Lots of flies in the bathroom and kind of smelly. The Aircondition could not control the temperature even on 25C and lowest setting the room was freezing cold. Quality of breakfeast was below average for a so called luxury boutique hotel Dissapointing. On the lobby entrance some real bad smell due to the cleaning chemical they use, felt very unhealthy
Stayed 5 nights in Jun 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this Moller Villa Hotel. Even it is small but very quite and at the best location in Shanghai.
Stayed 5 nights in May 2019

10/10 Excellent

EricYeh, Irvine, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is historic and full of colonial motive, quite a departure from the modern 5-star accommodations. Food is great, and it's close to many good eating and shopping sites. I thoroughly enjoyed my stay.
Stayed 4 nights in May 2019

8/10 Good

FEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel and good location. Kind staff.......
Stayed 1 night in May 2019

10/10 Excellent

Shuting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel, Great Experience
The breakfast was amazing with Western and Shanghai/Cantonese options. One could eat healthy or splurge on some tasty ones. The dining hall was BEAUTIFUL and service was fantastic. The gym was tiny, with one elliptical and one treadmill and some dumbbells. There were some free fruits and snacks in the hotel room as well. The room was spacious and the bed was super comfy. The staff members are all super friendly. The only thing I dislike is that the walls were paper thin. Whenever people walk along the corridor, I could hear them clearly. My neighbor started playing loud music at 6.30am, and I could hear the entire phone conversation he was having, word by word.
Stayed 1 night in May 2019

10/10 Excellent

Ishimura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed one night at the hotel. It was charming, architecture was amazing but it did show it's age a bit. All of that was to be expected, what wasn't expected was how thin the walls between the rooms were. At midnight I was woken up by several woman who returned to their room next to mine and were having conversations and laughs for the following hour. There were also the light switches by the bed that when they started flipping them to see which lights they controlled it sounded like someone was knocking on the wall.
Stayed 1 night in Apr 2019

8/10 Good

YUCHEN

Liked: Cleanliness
Not a modern four star
It's a historical building so you expect everything smells and appears worn and torn, I suppose. The interior design looks absolutely shocking and old and certainly needs more polishing. The location is great actually superb. However, be prepared to be woken up by the bells from the primary school next door.
Stayed 3 nights in Mar 2019

10/10 Excellent

LUDOVIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018

8/10 Good

Yen-ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive Moller Villa Hotel
A beautifully renovated historic mansion-turned-hotel conveniently located in the center of the city with great staff and good food/restaurant. An oasis to stay if one can get a reservation more easily.
Stayed 9 nights in Oct 2018

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shanghai best place to stay
It was truly a magical place to stay. It is quiet and very well appointed.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Room condition
Room is small and no view
Stayed 1 night in Oct 2018

4/10 Poor

Olivier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old world charm
Lovely old world charm. Makes a real difference from the large, international brand hotels. Very comfortable room, large bed, nice breakfast. Unfortunately, room service advertised as available until 22:00 was not available at 21:30. Frustrating after long flight! Lay out of the building very confusing, signage could be improved. Overall a great experience and I would stay again.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in the city center
It was once home of a jewish English family, built in the 19th century. The building was expended as a hotel. The exterior and interior decoration remains the old fashion style. The room is comfort and clean. It is near shopping center of West Nanjing road within 10 minutes walking distance.
Stayed 1 night in Aug 2018

8/10 Good

C, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ridiculous!!!
Its really really bad experience to stay at Moller Villa. We suddenly heard a loud noise at the morning, there was a concrete dropped into the bathtub, nearly 2 meters long. We must get hurt if someone was using the bathtub. And their staff just pick up the concrete and said they will repair it after we check out. Poor service and we will never stay at this hotel! Ridiculous!!!
Stayed 3 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Overall stay was ok. The staffs should show more smiles and friendly. They all like robots

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Satoshi, Osaka, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique and pleasant experience
Absolutely a great experience staying at Moller Villa Hotel. This hotel is a very precious existence when most of the the modern hotels in China all look the same. It offers a unique historical atomsphere on top of its excellent facilities and very helpful staff. What might need to be noted is that it has a main residence and an annex building. The annex build was probably as old but somehow lacks the antique feeling compared to the main residence which might be a drawback.
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Excellent Location. Forget the rest
The location is excellent. The French Concession is very close. But the staff is not very friendly and we should pay a bill from the restaurant where we haven't been - only the next for breakfast. And that is lousy. It's enough to visit the building. Watch it from outside and leave.
Stayed 1 night in Jan 2018

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like "Moller Villa Hotel Shanghai"
The hotel is not kind of modern type, but has its own beauty. It is located in the center of the city, very convenient to get around. Hotel workers are very friendly. There is nice restaurant nearby (coming out of the hotel turn left and then left) that opens daily till 2AM.
Stayed 1 night in Dec 2017

8/10 Good

travel2GoGo, US

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel, but so-so service
I stayed at the Miller Villa and at the Astor at different points during my stay in Shanghai. They were both beautiful historic hotels, and so will attract a fairly similar type of traveler. Overall, the Miller Villa was more polished than the Astor in terms of both service and room quality. Both a worth a stay, but all else equal, I would probably choose the Moller Villa (but could see the case for the Astor House, too - Bund location, more historical feeling standard rooms, and a jaw-dropping breakfast room.) The service was pretty medicre. For example, I wanted to check out 2.5 hours late, and they refused to do so without me paying half of the normal room rate. I could tolerate some kind of fee; however, half was ridiculous, especially when the maids cannot possiblely clean all of the rooms right at noon. Otherwise, the service varied from helpful (taxi cards to the correct destination) to disengaged (I.e., taxi cards to the wrong destination) That said, the hotel was memorably beautiful. And patchy service is not uncommon in China is not uncommon for hotels in this price range. I stayed at a third hotel in this same price range (the SSAW / Narida South Bund) and it’s service, for the same price, was much more helpful. I also preferred its location and breakfast offerings. But it did not offer historical flair. So each of the three hotels I stayed in was memorable for different reasons.
Stayed 2 nights in Dec 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2017

10/10 Excellent

helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel in a great location
The hotel is a beautiful old villa set in quiet gardens and was a delight to stay in. The staff were very helpful and friendly and the rooms were spacious and comfortable. Breakfasts were also very good with lots of choice. The only drawback was the Wifi which was sometimes very slow. However, we would certainly stay here again in the future.
Stayed 3 nights in Nov 2017

10/10 Excellent

Mike, Providence, Rhode Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice hotel with a long history.
I like the hotel because of its unique architecture and the history. I highly recommend this hotel. The friendly staff is also a highlight of this hotel.
Stayed 1 night in Oct 2017

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old European Flavor Hotel
The hotel is very picturesque in that it has the old european flavor. The breakfast buffet is very good. The location of the hotel brings you into the local environment with businesses, restaurants,etc. The only downfall of the hotel is that it doesn't have lift or elevator. Few of the help understood English. One personnel made arrangement for a one day tour of Shanghai on short notice. Otherwise our stay was very good.

10/10 Excellent

Lorette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Stunning!!!
We are an American family and we wanted to celebrate our anniversary. My husband and I stayed there to renew our vows. We had a very small ceremony, but the pictures came out amazing. The hotel is beautiful and the staff were very courteous. We would absolutely stay at Moller Villa again!

10/10 Excellent

billy, san fran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel!
This hotel is beautiful! The room was amazing; clean and well decorated and definitely worth the few extra bucks we payed compared to our first two nights in Shanghai. (Very glad we made this our last night, because if we went the other way it would have been bad!). The breakfast included was beyond our expectations! The staff was very helpful, polite, and curtious. Highly recommended!!

10/10 Excellent

mingdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

art l~creatives

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the heritage element
Amidst bustling shanghai - the largest in the world, this was a great return back to tranquility and sense of roots simply by the way you fell while in the place build and completed in 1936! Even the area completed in 2002 was aimed at giving the same vintage vibe! I used to be based in shanghai for three years down the road at the heritage buildings of Shanghai theater academy, so it was my first time revisiting for business and needless to mention I was in need of heritage feel, so this not only is perfect for this time around but I consider it for future returns vs Peninsula and tHe four seasons hotels ~

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special hotel
As it was the 2nd time we stayed in 10 days we got an upgrade but everything wonderful.Breakfast really not great for western people but great for chinese.

8/10 Good

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very different.
Very special hotel, not suitable for people who like the big chain hotels. Good breakfast, NO bar , teatime 14.00 until 17.00. Poor english.