Dear Jia,Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by the Wi-Fi charging policy. Your feedback will be taken into consideration as we make any necessary adjustments.If there is anything further we can do to enhance your experience or if you have any additional concerns, please do not hesitate to contact us directly. We are here to assist you in any way we can.Once again, we apologize for any inconvenience, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Sincerely, Emil LeungGeneral ManagerMandarin Oriental Pudong, Shanghai

Dear Guest, Thank you very much for your positive review on Expedia. It is great to know that you enjoyed our hotel’s facilities and service. We greatly value your high recommendation of our hotel. My colleagues and I look forward to your return for another great experience at Mandarin Oriental. Warm regards, Clemens Hoerth General Manager

Dear Guest, Many thanks for your very nice comments about your stay at Mandarin Oriental Pudong, Shanghai. We are delighted to learn that you enjoyed your stay with us. Thank you so much for your patronage and we would be honored to welcome you back on your next visit to Shanghai. Warm regards, Clemens Hoerth General Manager

Dear Guest, I am truly happy to hear that you had a superb stay with us and thank you for your generous comments and your compliments on our location, night view from room, the delicious food as well as our colleagues’ outstanding service. Once again, thank you very much for your recommendation. We look forward to the pleasure of welcoming you back for another fantastic experience at Mandarin Oriental Pudong, Shanghai. Kind regards, Clemens Hoerth General Manager

Dear Guest, Thank you very much for your positive review on Expedia. It is great to know that you enjoyed our hotel’s facilities. We greatly value your high recommendation of our hotel. My colleagues and I look forward to your return for another great experience at Mandarin Oriental. Warm regards, Clemens Hoerth General Manager

Dear Guest, We really appreciate your high recognition on Travelocity and delighted to hear that you have enjoyed your stay with us. We would like to thank you for such a positive feedback. Once again, thank you very much for your recommendation. My colleagues and I look forward to your return for another great experience at Mandarin Oriental. Warm regards, Clemens Hoerth General Manager

Dear Guest, Many thanks for your nice comments about your stay at Mandarin Oriental Pudong, Shanghai. We are delighted to learn that you enjoyed our room, facilities and services. Thanks again for your kind comment and we would be honored to welcome you back on your next visit to Shanghai. Warm regards, Clemens Hoerth General Manager

Dear guest, Thank you very much for taking the time to share review about your recent stay at Mandarin Oriental Pudong, Shanghai with Expedia Community. I am very delighted to read your recognition of professional service approach of our colleagues. Meanwhile, please accept our sincere apologies for the inconvenience when it comes to taxi arrangement. Please kindly rest assured that your feedback has been shared with the related departments for improvement where applicable. Once again, thank you very much for your recommendation and we are very much looking forward to welcoming you back to Mandarin Oriental Pudong, Shanghai. Kind regards, Clemens Hoerth General Manager

Thank you very much for staying with us. We look forward to welcoming you back in the near future.

Dear guest, We are very grateful for such a wonderful feedback, thank you so much for having taken the time to share them with the Expedia community. It was a pleasure having you with us and to read that you enjoyed our services and facilities, as well as the friendliness and attentiveness of our colleagues. It is very encouraging to the whole hotel team that our efforts to deliver delightful service was successful. We would be honored to welcome you back to our hotel for another wonderful stay in the near future. Kind regards,