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Reviews of Conrad Shanghai

5 out of 5
Conrad Shanghai
789 Nanjing Road East, Shanghai, Shanghai

Reviews

8.6

Excellent

Rating 10 - Excellent. 457 out of 1002 reviews" "
Rating 8 - Good. 380 out of 1002 reviews" "
Rating 6 - Okay. 111 out of 1002 reviews" "
Rating 4 - Poor. 32 out of 1002 reviews" "
Rating 2 - Terrible. 22 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Helen

Travelled with family
Liked: Staff & service, amenities
The location is fantastic as there's a food hall about a 2 minute walk away, the metro is about a 5 minute walk and the whole street is full of shops. Also the view from room at night is amazing. However this is not a 5 star hotel. First of all, it was inconvenient having to take 2 lifts every time just to go up to my room. Secondly, the bathroom has almost see through glass doors and a random window which I'm not a fan of as I prefer to have full privacy in the bathroom and the toilet had a slight smell. Also, the bathroom has slidding doors which do not open smoothly and seem to get stuck often. Lastly, the bed I was sleeping on was not clean as I was waking up with hives but the lovely cleaning lady helped change it for me and had no further problems after that. For the price I paid I'm disappointed in the quality of the hotel and would not stay here again.
Stayed 5 nights in Apr 2024
Response from Conrad Shanghai on Apr 19, 2024
Dear guests, thank you for choosing Conrad Shanghai! We regret that your stay did not meet your expectations this time, please accept our sincere apologies. We have shared your feedback with the relevant department. We will strengthen the service and improve the details in the future operation to provide you with higher quality experience. Thank you for your feedback. Your feedback will help us to continue to improve the quality of our service. Look forward to your next visit!

10/10 Excellent

Deyou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's right in the center of Shanghai and you can go every tourist places easily.
Stayed 3 nights in Apr 2024
Response from Conrad Shanghai on Apr 15, 2024
Dear guests, thank you very much for choosing Conrad Shanghai! Your satisfying stay is a great encouragement to the hotel and a driving force for our progress, and we will continue to be passionate about making every guest feel at home. Looking forward to your next visit!

2/10 Terrible

Gankhuyag

Staff was not trained enough. They tried to double the charge for taxi.
Stayed 2 nights in Apr 2024
Response from Conrad Shanghai on Apr 15, 2024
Dear guests, thank you very much for choosing Conrad Shanghai. Please accept our sincere apologies for your unpleasant experience during your stay. We have shared your feedback with the relevant department. We will strengthen the service and improve the details in the future operation to provide you with higher quality experience. Look forward to your next visit!

8/10 Good

Zeen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff service; Good breakfast
Stayed 1 night in Mar 2024
Response from Conrad Shanghai on Apr 10, 2024
Dear guests, thank you very much for choosing Conrad Shanghai! Your satisfying stay is a great encouragement to the hotel and a driving force for our progress, and we will continue to be passionate about making every guest feel at home. Looking forward to your next visit!

6/10 Okay

Anna

Travelled with family
Liked: Cleanliness
This hotel in located Nan Jing walking street, it easy for shopping and dining. But the conditions of in and out of the hotel is not convenient and confusing because the hotel service is not in the first floor and mixed with merchants shop. As a 5 star hotel. it poorly constructed.
Stayed 3 nights in Mar 2024
Response from Conrad Shanghai on Apr 1, 2024
Dear guests, thank you for choosing Conrad Shanghai! We regret that your stay did not meet your expectations this time, please accept our sincere apologies. We have shared your feedback with the relevant department. We will improve the details in the future operation to provide you with higher quality experience. Thank you for your feedback. Look forward to your next visit!

10/10 Excellent

Vincent, Thornton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and perfect location. The gym needs a little updating but is still functional. Would definitely stay again.
Stayed 5 nights in Mar 2024
Response from Conrad Shanghai on Mar 18, 2024
Dear guests, thank you very much for choosing Conrad Shanghai! Your satisfying stay is a great encouragement to the hotel and a driving force for our progress, and we will continue to be passionate about making every guest feel at home. We have shared your feedback about gym with the relevant department. Looking forward to your next visit!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Conrad Shanghai on Mar 14, 2024
Dear guests, thank you very much for choosing Conrad Shanghai! Your satisfying stay is a great encouragement to the hotel and a driving force for our progress, and we will continue to be passionate about making every guest feel at home. Looking forward to your next visit!

8/10 Good

canson

Liked: Cleanliness, staff & service, property conditions & facilities
Good convenient hotel at hood location
Stayed 2 nights in Feb 2024
Response from Conrad Shanghai on Mar 1, 2024
Dear guests, thank you very much for choosing Conrad Shanghai! Your satisfying stay is a great encouragement to the hotel and a driving force for our progress, and we will continue to be passionate about making every guest feel at home. Looking forward to your next visit!

10/10 Excellent

Yuxi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in East Asia, providing a luxurious experience, the only downside I would say is the elevators can be confusing because there are so many. All the amenities are beyond great comparing with other Hilton and Marriot hotels I stayed in East Asia.
Response from Conrad Shanghai on Feb 29, 2024
Dear guests, thank you very much for choosing Conrad Shanghai! Your satisfying stay is a great encouragement to the hotel and a driving force for our progress, and we will continue to be passionate about making every guest feel at home. Looking forward to your next visit!

10/10 Excellent

Shi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some refurbishing is needed. Things getting a little worn out. Nevertheless, wonderful stay overall. Price was fantastic.
Stayed 2 nights in Feb 2024
Response from Conrad Shanghai on Feb 27, 2024
Dear guests, thank you for choosing Conrad Shanghai! Your recognition will be a great encouragement to the hotel and a driving force for our continued progress. We have shared your feedback with the relevant department. We will improve the details in the future operation to provide you with higher quality experience. Thank you for your feedback. Your feedback will help us to continue to improve the quality of our service. Look forward to your next visit!

8/10 Good

Pachiraya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ประตูด้านหลังไม่เปิด เดินออกมาถนน ค่อยข้างไกล ไฟในห้องมีเสีย 1 ดวง นอกนั้นสะอาด แม่บ้านบริการดูแลดีค่ะ
Stayed 2 nights in Feb 2024
Response from Conrad Shanghai on Feb 23, 2024
Dear guests, thank you very much for choosing Conrad Shanghai! Thank you for taking the time out of your busy schedule to review your stay and share it with other guests. Your patience and detailed review is the greatest affirmation of our service and team members, and is also a constant motivation for us to do better. We have shared your feedback with the relevant department. Your feedback will help us to continue to improve the quality of our service. Look forward to your next visit!

10/10 Excellent

Reem

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Conrad Shanghai on Feb 18, 2024
Dear guests, thank you very much for choosing Conrad Shanghai! Your satisfying stay is a great encouragement to the hotel and a driving force for our progress, and we will continue to be passionate about making every guest feel at home. Looking forward to your next visit!

10/10 Excellent

Xiaozhou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Conrad Shanghai on Jan 17, 2024
Dear guests, thank you very much for choosing Conrad Shanghai! Your satisfying stay is a great encouragement to the hotel and a driving force for our progress, and we will continue to be passionate about making every guest feel at home. Looking forward to your next visit!

10/10 Excellent

REGINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room temp was difficult to adjust, so had warm, stuff nites
Stayed 4 nights in Dec 2023
Response from Conrad Shanghai on Jan 4, 2024
Dear guests, thank you for choosing Conrad Shanghai! We have shared your feedback with the relevant department. We will improve the details in the future operation to provide you with higher quality experience. Thank you for your feedback. Your feedback will help us to continue to improve the quality of our service. Look forward to your next visit!

4/10 Poor

SOH

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
The room temperature is set at 25 and very uncomfortable. They came and not able to fix it. Very unpleasant.
Stayed 1 night in Dec 2023
Response from Conrad Shanghai on Dec 11, 2023
Dear guests, thank you very much for choosing Conrad Shanghai! We regret that your stay did not meet your expectations this time, please accept our sincere apologies. We have shared your feedback with the food & beverage department. We will strengthen the service and improve the details in the future operation to provide you with higher quality experience. Thank you for your feedback. Your feedback will help us to continue to improve the quality of our service. Look forward to your next visit!

10/10 Excellent

Pramod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Response from Conrad Shanghai on Feb 18, 2024
Dear guests, thank you very much for choosing Conrad Shanghai! Your satisfying stay is a great encouragement to the hotel and a driving force for our progress, and we will continue to be passionate about making every guest feel at home. Looking forward to your next visit!

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Smoking smell
We changed rooms three times to get to a non-smoking smell room.
Stayed 3 nights in Nov 2023
Response from Conrad Shanghai on Dec 5, 2023
Dear guests, thank you very much for choosing Conrad Shanghai! We regret that your stay did not meet your expectations this time, please accept our sincere apologies. But your feedback is invaluable to us, as we may revisit our service standards and train our employees. We look forward to meeting you again so that we have the opportunity to provide you with a high level of facilities and services.

10/10 Excellent

Meidy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very strategic.
Stayed 3 nights in Nov 2023
Response from Conrad Shanghai on Dec 4, 2023
Dear guests, thank you very much for choosing Conrad Shanghai! Your satisfying stay is a great encouragement to the hotel and a driving force for our progress, and we will continue to be passionate about making every guest feel at home. Looking forward to your next visit!

10/10 Excellent

Pin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location with exceptional luxury experience
Stayed 2 nights in Nov 2023
Response from Conrad Shanghai on Nov 24, 2023
Dear guests, thank you very much for choosing Conrad Shanghai! Your satisfying stay is a great encouragement to the hotel and a driving force for our progress, and we will continue to be passionate about making every guest feel at home. Looking forward to your next visit!

6/10 Okay

Sean

Stayed 4 nights in Sep 2023
Response from Conrad Shanghai on Oct 31, 2023
Dear guests, thank you very much for choosing Conrad Shanghai! We regret that your stay did not meet your expectations this time, please accept our sincere apologies. We will revisit our service standards and train our employees. We look forward to meeting you again so that we have the opportunity to provide you with a high level of facilities and services.

8/10 Good

Xiaoming, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent location, poor room design (i.e. the room is meant for guest to stay not just for fancy design). Its toilet downgrades conrad's standard as a premium hotel brand.
Stayed 2 nights in Sep 2023
Response from General Manager Thomas Hoeborn on Sep 11, 2023
Dear guests, thank you very much for choosing Conrad Shanghai! We regret that your stay did not meet your expectations this time, please accept our sincere apologies. Providing our guests with designer and stylish rooms is one of our top priorities. We maintains our rooms and other facilities regularly so that we can provide our guests with an elegant, avant-garde and artistic environment. We will improve the details in the future operation to provide you with higher quality experience. Looking forward to your next visit!

6/10 Okay

Xiaoming, Singapore

Travelled with partner
Liked: Cleanliness, staff & service
The location is very good. However, the room design is like a white elephant, i.e. beautiful but useless: small and inconvenient toilet and shower room, plus big and useless walking hallway. It has not reached the top tier standard of a conrad (probably because it was taken over from Le Meridien).
Stayed 1 night in Sep 2023
Response from General Manager Thomas Hoeborn on Sep 11, 2023
Dear guests, thank you very much for choosing Conrad Shanghai! We regret that your stay did not meet your expectations this time, please accept our sincere apologies. Providing our guests with designer and stylish rooms is one of our top priorities. We maintains our rooms and other facilities regularly so that we can provide our guests with an elegant, avant-garde and artistic environment. We will improve the details in the future operation to provide you with higher quality experience. Looking forward to your next visit!

10/10 Excellent

Hani

Stayed 2 nights in Aug 2023
Response from General Manager Thomas Hoeborn on Aug 29, 2023
Dear guests, thank you very much for choosing Conrad Shanghai! Your satisfying stay is a great encouragement to the hotel and a driving force for our progress, and we will continue to be passionate about making every guest feel at home. Looking forward to your next visit!

10/10 Excellent

Jie

Stayed 3 nights in Aug 2023
Response from 酒店总经理 汤浩博 on Aug 11, 2023
尊敬的宾客，非常感谢您选择下榻上海康莱德酒店！您的入住体验能够得到满意，这给予酒店很大的鼓舞，也是我们进步的动力，我们会继续保持热忱，致力让每一位宾客享有宾至如归的入住感受。期待您下次光临，我们能再次给您留下美好的入住体验！

4/10 Poor

Robert

Stayed 2 nights in Jul 2023
Response from General Manager Thomas Hoeborn on Sep 8, 2023
Dear guests, thank you very much for choosing Conrad Shanghai! We regret that your stay did not meet your expectations this time, please accept our sincere apologies. But your feedback is invaluable to us, as we may revisit our service standards and train our employees. We look forward to meeting you again so that we have the opportunity to provide you with a high level of facilities and services.

4/10 Poor

Pooja

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a very inconvenient situation with this hotel.The hotel was very nice besides this problem.The flight to Shanghai was delayed due to a storm and o called to inform them but doe to some miscommunication within the hotel the message was not passed and they had cancelled my booking.I had chatted with Expedia and the hotel assured a full refund back which o have not received as yet.
Stayed 3 nights in Apr 2023

10/10 Excellent

LeNisha

Stayed 2 nights in Apr 2023
Response from 酒店总经理 汤浩博 on Apr 10, 2023
尊敬的宾客，非常感谢您选择下榻上海康莱德酒店！您的入住体验能够得到满意，这给予酒店很大的鼓舞，也是我们进步的动力，我们会继续保持热忱，致力让每一位宾客享有宾至如归的入住感受。期待您下次光临，我们能再次给您留下美好的入住体验！

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you.
Special thanks to Nellie for a warm and helpful reception, and Natalie and the entire staff for their friendly assistance. Everyone was very nice.
Stayed 2 nights in Oct 2022

8/10 Good

KOKI

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
部屋はきれいで素敵な感じです。部屋にずっと滞在する分にはゆっくりできるホテルだと思います。外灘にも近いので旅行者にはよいホテルです。残念だったのはジムとスイミング・プール。カウンターの人はけっこうな冷たさで、かつ、あんまり導線もよくないし、きれいでもなかったです。そこにいかなければその他のスタッフは皆さん親切で素敵なホテルでした。
Stayed 2 nights in Jan 2022

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Jan 2020
Response from Cedrick Croas, Hotel Manager on Jan 15, 2020
Dear Anonymous, Thank you for taking the time to let us know about your recent stay with us at Le Royal Méridien Shanghai. We apologize for the experience you had .We work diligently with our associates to ensure we offer a warm, friendly reception and that we exceed your expectations as our guest each time. Please rest assured that we will share this feedback with our team and will take the proper steps to ensure you nor any other guest has a similar experience in the future. Once again, we apologize and hope that this won't deter you from returning for another stay with us in the future. Thank you once again for your feedback! Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Cedrick Croas Hotel Manager on Jan 7, 2020
Dear Anonymous, Thank you for taking the time to leave such detailed feedback following your stay with us. This specificity is extremely beneficial for our team in continuing our improvement efforts. We look forward to welcoming you back to Shanghai very soon! Have a wonderful day, Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

6/10 Okay

Jimmy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Some problems need attention
Going up and down th elevator from lobby to room was a problem. Only 2 of 4 elevators work. And there are so many people waiting to get in. Funny hotel did not think of operating the other 2 elevators Also people cram into elevators causing hazard of getting stuck and dangerous.
Stayed 2 nights in Dec 2019
Response from Cedrick Croas Hotel Manager on Jan 6, 2020
Dear Jimmy, Thank you for taking the time to let us know about your recent stay with us at Le Royal Méridien Shanghai. We apologize for the experience you had .We work diligently with our associates to ensure we offer a warm, friendly reception and that we exceed your expectations as our guest each time. Please rest assured that we will share this feedback with our team and will take the proper steps to ensure you nor any other guest has a similar experience in the future. Once again, we apologize and hope that this won't deter you from returning for another stay with us in the future. Thank you once again for your feedback! Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019
Response from Cedrick Croas Hotel Manager on Jan 3, 2020
Dear Anonymous, Thank you for taking the time to let us know about your time with us at Le Royal Méridien Shanghai. We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us. We hope to have the opportunity to welcome you back in the near future! Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

8/10 Good

Ayman

Stayed 2 nights in Dec 2019
Response from 斯考特 酒店经理 上海世茂皇家艾美酒店 on Aug 27, 2020
尊敬的宾客您好， 感谢您近日入住上海世茂皇家艾美酒店，我们非常重视您提出的宝贵意见，并将传达至相关部门。针对您提出的意见，我们会积极改进。衷心期待您再次光临上海世茂皇家艾美酒店！

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness
Very hard acces in other room / other floor.Change card
Stayed 2 nights in Dec 2019
Response from Cedrick Croas Hotel Manager on Jan 3, 2020
Dear Anonymous, Thank you for taking the time to leave such detailed feedback following your stay with us. This specificity is extremely beneficial for our team in continuing our improvement efforts. We look forward to welcoming you back to Shanghai very soon! Have a wonderful day, Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

6/10 Okay

Jakob

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Cedrick Croas Hotel Manager on Jan 3, 2020
Dear Jakob, Thank you for taking the time to let us know about your time with us at Le Royal Méridien Shanghai. We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us. We hope to have the opportunity to welcome you back in the near future! Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The site is excellent. Everything is nearby. Staff are very helpful with pleasent smile. Facilities are good but needs to keep regular maintenance. Saunna not provided
Stayed 2 nights in Oct 2019
Response from Tyson Bae General Manager on Oct 29, 2019
Dear Valued Guest, Thank you for taking the time to let us know about your time with us at Le Royal Méridien Shanghai. We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us. We hope to have the opportunity to welcome you back in the near future! Tyson Bae General Manager Le Royal Méridien Shanghai

10/10 Excellent

Jee Heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Tyson Bae General Manager on Oct 28, 2019
Dear Jee Heng, Thank you for taking the time to let us know about your time with us at Le Royal Méridien Shanghai. We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us. We hope to have the opportunity to welcome you back in the near future! Tyson Bae General Manager Le Royal Méridien Shanghai

8/10 Good

KTP, Malaysia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities
Stayed 3 nights in Oct 2019
Response from Tyson Bae on Oct 23, 2019
Dear KTP, Thank you for taking the time to let us know about your time with us at Le Royal Méridien Shanghai. We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us. We hope to have the opportunity to welcome you back in the near future! Tyson Bae General Manager Le Royal Méridien Shanghai

4/10 Poor

Anthony

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Tyson Bae on Oct 21, 2019
Dear Anthony, Thank you for taking the time to let us know about your recent stay with us at Le Royal Méridien Shanghai. We apologize for the experience you had .We work diligently with our associates to ensure we offer a warm, friendly reception and that we exceed your expectations as our guest each time. Please rest assured that we will share this feedback with our team and will take the proper steps to ensure you nor any other guest has a similar experience in the future. Once again, we apologize and hope that this won't deter you from returning for another stay with us in the future. Thank you once again for your feedback! Tyson Bae General Manager Le Royal Méridien Shanghai

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Location is good. Service average Facility deoderat
Stayed 1 night in Oct 2019
Response from Tyson Bae General Manager on Oct 18, 2019
Dear Anonymous, Thank you for taking the time to let us know about your time with us at Le Royal Méridien Shanghai. We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us. We hope to have the opportunity to welcome you back in the near future! Tyson Bae General Manager Le Royal Méridien Shanghai

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Cedrick Croas on Oct 10, 2019
Dear Valued Guest, Thank you for taking the time to let us know about your time with us at Le Royal Méridien Shanghai. We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us. We hope to have the opportunity to welcome you back in the near future! Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

10/10 Excellent

Yide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Cedrick Croas on Oct 10, 2019
Dear Yide, Thank you for taking the time to let us know about your time with us at Le Royal Méridien Shanghai. We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us. We hope to have the opportunity to welcome you back in the near future! Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

10/10 Excellent

EricSwartz, Plano, Tx usa

Liked: Staff & service, amenities, property conditions & facilities
Great location for shopping and sightseeing.nice rooms , and I liked the breakfast buffet. The check in lobby area a little clustered.staff spoke and understood English. Would recommend le royal meridian, to others, and would return there in the future
Stayed 2 nights in Sep 2019
Response from Cedrick Croas on Sep 26, 2019
Dear EricSwartz, Thank you for taking the time to let us know about your time with us at Le Royal Méridien Shanghai. We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us. We hope to have the opportunity to welcome you back in the near future! Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Cedrick Croas on Sep 23, 2019
Dear Anonymous, Thank you for taking the time to let us know about your time with us at Le Royal Méridien Shanghai. We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us. We hope to have the opportunity to welcome you back in the near future! Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

2/10 Terrible

Verified traveller

Travelled with family, Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is in a excellent location but the property is dirty, the service is terrible! The beds were dirty , the room ceiling and walls had stains, the toilet was not flushing and the maid service was awful. I will never stay in this hotel again! the quality of food is extremely low as well.
Stayed 2 nights in Sep 2019
Response from Cedrick Croas on Sep 23, 2019
Dear Anonymous, Thank you for taking the time to let us know about your recent stay with us at Le Royal Méridien Shanghai. We apologize for the experience you had .We work diligently with our associates to ensure we offer a warm, friendly reception and that we exceed your expectations as our guest each time. Please rest assured that we will share this feedback with our team and will take the proper steps to ensure you nor any other guest has a similar experience in the future. Once again, we apologize and hope that this won't deter you from returning for another stay with us in the future. Thank you once again for your feedback! Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

8/10 Good

Verified traveller

Stayed 4 nights in Sep 2019
Response from Cedrick Croas on Sep 9, 2019
Dear Anonymous, Thank you for taking the time to let us know about your time with us at Le Royal Méridien Shanghai. We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us. We hope to have the opportunity to welcome you back in the near future! Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from Cedrick Croas on Sep 4, 2019
Dear Anonymous, Thank you for taking the time to let us know about your time with us at Le Royal Méridien Shanghai. We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us. We hope to have the opportunity to welcome you back in the near future! Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

8/10 Good

Peggie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Cedrick Croas on Sep 4, 2019
Dear Valued Guest, Thank you for taking the time to leave such detailed feedback following your stay with us. This specificity is extremely beneficial for our team in continuing our improvement efforts. We look forward to welcoming you back to Shanghai very soon! Have a wonderful day, Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Cedrick Croas on Sep 4, 2019
Dear Valued Guest, Thank you for taking the time to leave such detailed feedback following your stay with us. This specificity is extremely beneficial for our team in continuing our improvement efforts. We look forward to welcoming you back to Shanghai very soon! Have a wonderful day, Cedrick Croas Hotel Manager Le Royal Méridien Shanghai