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Reviews of Kingtown Hotel Hongqiao

4 out of 5
Kingtown Hotel Hongqiao
No.1111 Tianshan Road, Shanghai, Shanghai

Reviews

7.0

Good

Rating 10 - Excellent. 25 out of 380 reviews" "
Rating 8 - Good. 198 out of 380 reviews" "
Rating 6 - Okay. 128 out of 380 reviews" "
Rating 4 - Poor. 18 out of 380 reviews" "
Rating 2 - Terrible. 11 out of 380 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for what I wanted. Close access to the train system
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quite large, well equipped room. Very nice and helpful staff. Fantastic location just around the corner from the metro station and great shopping mall. Easy travel to all interesting locations.
Stayed 21 nights in Nov 2019

8/10 Good

Marcus

Liked: Staff & service
Shanghai Kingtown Hongqiao
Check in was easy. This is a Chinese hotel so kind of hard to find. Entrance is in back, not on the street. Relatively close to the Metro station, McDonald's, KFC and a few other places to eat. Also a Family Mart on the corner. Wi-Fi is spotty and slow. Breakfast was just OK. Not a lot of food out even at 6:45 but probably better later. Even in December the room was too warm for me, no A/C but the windows open and I just left them open all the time. Check out also easy.
Stayed 6 nights in Nov 2018

8/10 Good

Henry

Stayed 3 nights in Oct 2018

6/10 Okay

CHOON HIN

Disliked: Property conditions & facilities
Stayed 2 nights in May 2018

8/10 Good

Marcus

Liked: Cleanliness, staff & service, room comfort
Shanghai
This hotel I in the process of remodeling. I would stay here again. It is close to the Metro and shopping and dining.
Stayed 5 nights in Nov 2017

6/10 Okay

SAI TSANG

Liked: Staff & service
Close to subway station
Hotel entrance not very obvious. But close to subway station and shopping mall.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay
The hotel said the room type we booked was not available and made us pay 200RMB for an upgrade. The wifi didn't work, the towels were soiled, and the bed frame was stained with dried s*men. Someone had spammed our room with flyers advertising "special services." This hotel is definitely not family friendly. Hotel management was extremely arrogant and didn't address our complaints.

8/10 Good

Ming, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above average hotel
It was a pretty good stay. We liked the location. It's very close to the Subway Line 2. It was a little hard to find the hotel entrance door when you get out from the subway station. All and all it's a good hotel.

8/10 Good

Liang, Sydney

Liked: Cleanliness, staff & service
Easy to shopping
very close to big shopping mall,easy for catch public transport.

8/10 Good

Tang, Hong kong

Liked: Cleanliness, property conditions & facilities, room comfort
A nice hotel
It is a nice hotel which near the mtr station, but it is difficult to find the main enterance! Eveything is good in the hotel, only the wifi sevice can have a room for improvement!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
MOTEL not a Hotel
This is not a hotel. it is a motel. the lobby is smaller than my family room. the beds re harder than a rock. They squeak like as you are sleeping on a plywood board. The room was cold no heat. no one spoke English. I think most of the motels in USA have better rooms and service.

8/10 Good

Verified traveller

Liked: Cleanliness

6/10 Okay

Steve, California

Good location/price, does not cater to foreigners
This hotel is not far from Hongqiao airport and reasonably priced. However, this hotel does not primarily cater to foreigners so do not expect them to speak much English. Parts of this hotel seem recently renovated and parts seem old and poorly maintained. For instance, the bathroom seemed renovated and the breakfast area was well managed. The hallways had a smokey smell and the bed was not too comfortable. It was very close to the subway No. 2 line and had decent internet.

6/10 Okay

Leong, Kuala Lumpur

Just for a night stay
If you just want to have a place to stay it is consider good but 1 bad thing is do not have cabinet inside the room to hang cloth.

6/10 Okay

SANJAY, NEW DELHI

Disliked: Staff & service, property conditions & facilities, room comfort
broken hotel some rooms are good / others broken
A WELL LOCATED HOTEL/ MOST OF THE STAFF CANT SPEAK ENGLISH / SOME ROOMS ARE GOOD / MANY ARE WITH BROKEN BED / BROKEN CURTAINS/ VERY HARD BAD WE CHANGED OUR ROOM TWICE BUT FOR THE PRICE AND NEARNESS TO MART/ CAN BE CONSIDERED THE INFORMATION ABOUT KITCHENETTE ON WEBSITE IS WRONG. THEY DO HAVE KITCHENETTE/ BUT STAFF SAYS ONLY FOR PEOPLE WHO STAY FOR 1 MONTH TO GET UTENSILS/ WE SPENT 2 DAYS AIR CONDITIONING IN 1 ROOM WAS NOT WORKING/ WE SPENT THE NIGHT SWEATING

8/10 Good

Ben, Beijing

Liked: Room comfort
Lovely big room
Good things: large comfortable room, nice sofa, clean and quiet hotel, good location near the subway, very good value for money. Bad things: fridge and kitchen not stocked, kettle and tea but no mugs or spoons, VERY noisy bed when it was rocking (ahem), a towel had a hole in it.

8/10 Good

Bug, Hong Kong

Liked: Cleanliness, room comfort
Standard 4 star hotel
Stars tell it all. Except hotel reception can not provide neighborhood information.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience and comfort
This highrise hotel located about 1-2 blockes from Line 2 in Shanghai was very convenient for our short stay in Shanghai. Line 2 allowed us access to both the downtown Bund area plus the airports (especially the Hongqaio airport) and the railroad terminal. There was also shopping and access to restaurants in the area. Even though we weren't in the downtown we still enjoyed the view from the window and we enjoyed the less hectic atmosphere of this neighborhood. If you do take the subway to terminal 1 at the Hongqaio airport and have only a one time pass remember to stay on the subway until it reaches the railway station stop. You can then transfer to line 10 to reach the airport.

8/10 Good

Sai, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful. Worth Every Penny That You Paid For
At this price, I don't think you can find any other hotels in Shanghai with this quality service. Try it to believe it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Hotel staff are helpful and friendly. Value for money. Neat and clean. Only feedback was to have the choice of 2 single beds in the deluxe room.

6/10 Okay

Catherine, Singapore

Disliked: Staff & service, property conditions & facilities, room comfort
Good Location & Nearby Sub-way
I was on a business trip in Shanghai in mid-Sept and has decided to extend my stay in Kingtown for another two days for the sightseeing with my Shanghai colleagues. Hotel room furniture looks old & tired and vanity top need to renovate seriously to give a better look. e.g. the drawer is not in good shape, giving way when try to open it. There is a kitchen cabinet with no cooking utensils for warming up food. Cooking stove is not in working condition. Sockets near the desk cannot be plug properly and need to connect the extended cable near the TV set to the desk. Overall review - this room no 1705 seriously need to renovate in order to give more comfort and attract more future tourist to stay in this hotel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Kingtown Hotel - Not a 4 star by any stretch
I have never had a more uncomfortable night in a hotel. The bed was nothing more than a box spring. I had to get up and sleep on the love seat to get any comfort. Also, the hotel clearly catered to prostitutes, with condoms in the room. I had asked for non-smoking, but the whole hotel smelled, and it permeated my room. I had booked 2 days. After that first night, I let them keep the other half of my money, and I checked in to the Courtyard Marriott. Don't stay at the Kingtown Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kingtown, Shanghai
This is a remarkably convenient hotel, being one block from a subway station, with sparkling clean and generously sized rooms. The lobby is small and dark which might bother some people. The restaurant also seems dark, but the food was great. The single man traveling in our group kind of enjoyed the business cards left on room doors and late night knocks from business women, even though he didn't take advantage of those apparent offers.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
extended stay
The hotel is quite convenient for work, it is a short walk to the number 2 subway line and there are many shops and restaurants in the surrounding neighborhood with good selection and reasonable prices. Also you can go out even as a foreigner and not be assaulted by people wanting to sell you knock-off watches and hand-bags. The hotel is clean, especially by China standards, though the maid staff is attentive, I have stayed there many times and recommend it highly.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
立地が良い為、利用しました。シャワーが固定で使いづらかったです。部屋も広く清潔感があったので満足です。
Stayed 2 nights in Dec 2019

10/10 Excellent

ＪＰ太郎, 日本

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
二号線の駅からは廃墟のような地下通路を通って隣接。ウォシュレット完備^^。水は１日２本。ハウスキーピングも毎日。外貨両替もフロントに有り便利です。 フロントはビジネスホテル並なのと、洗面台が小さいのがネック。 不満も無く拠点として考えれば十分です。
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
部屋は広くて問題ありません。歯ブラシやカミソリのサービスはありませんでした。施設としては満足できますよう
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
歯ブラシがないと聞いていたが、つけてくれたのは良かった。ドライヤーもスリッパもあり快適だった。 トイレが丸見えだったが、１人なので気にはならない。
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
わるくないとおもいます。
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
大変便利な立地でしたが、廊下、エレベーターが薄暗い。窓や棚の下、カウンター上が汚い。洗面周りの合板が剥がれていた。シャワーはお湯がちゃんと出たが、いろんな方向に水が落ちるため、体にあたらない。。日本のビジネスホテルの環境を求める方には合わないホテルです。
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
特にありませんでした
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2019

8/10 Good

NY, Tokyo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
駅から近く便利だが、少し分かりずらかった。室内は綺麗で和室もあり、日本人宿泊客も多い。また宿泊したいホテル。
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
いつも出張で使っています。地下鉄の駅に直結して便利です。地下通路で各種ショッピングモールとも繋がっているので移動や食事にも便利です。コンビニもそばにあり重宝しています。
Stayed 1 night in Jan 2019

10/10 Excellent

REI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
いつも世話になっているホテルです。日本人には便利です。
チェックインも遅く，翌朝5時半のタクシーのお願いをしましたが，快く引き受けてくれました。翌朝も5時半にフロントに行くと，タクシーが来ている旨も伝えて頂き，チェックアウト手続きの準備も出来ていて，スムーズに出発することが出来ました。驚くほど親切にして頂きました。地下鉄の駅も近いですし，日本食も歩いて10分ほどの距離に多くあります。出張に使うのには非常に便利です。（混んでしまうと使いにくくなってしまいますが。）フロントではもちろん英語が通じます。なお，部屋のテレビは日本語のチャンネルはありません。最近はほとんどの部屋にウォシュレットがあります。ときどき，洗濯機が置いてある部屋もあります。
Stayed 1 night in Jan 2019

8/10 Good

minoru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一つ改善してください
WiFiのつながりが悪い。ここが改善できれば、交通の便利さだけで満足できるホテル
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service
駅近く、出張時の常宿にしてます
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2019

6/10 Okay

数

Disliked: Staff & service, property conditions & facilities
部屋の空調が良くない。広い部屋だったのでずっと寒かった。 また朝食を当日朝頼みフロントで朝食代を支払ったが、朝食場所で更に朝食代を請求された。何度もフロントに確認するように言ったが志払わせられた。結局朝食途中に返金されたが、非常に気分を害する対応であった。
Stayed 1 night in Dec 2018