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Reviews of Jing An Shangri-La, Shanghai

5 out of 5
Jing An Shangri-La, Shanghai
1218 Middle Yan'an Road, Jing An Kerry Centre, West Nanjing, Shanghai, Shanghai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 181 out of 288 reviews" "
Rating 8 - Good. 79 out of 288 reviews" "
Rating 6 - Okay. 13 out of 288 reviews" "
Rating 4 - Poor. 5 out of 288 reviews" "
Rating 2 - Terrible. 10 out of 288 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hsun-Shi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Anna

Travelled with family, Business traveller
Liked: Amenities
Very good hotel. It located in very good location, luxury hotel with top design, best view, best bedding, bathroom and best service. We love this Jian Shanghai-La Shanghai.
Stayed 2 nights in Apr 2024

10/10 Excellent

Zhenxin

Stayed 5 nights in Mar 2024

10/10 Excellent

calvin

Liked: Cleanliness, staff & service, property conditions & facilities
modern and new hotel. top floor rooms have epic views. staff nice and rooms clean. location very convenient and upscale
Stayed 4 nights in Jan 2024
Response from Rita Huan on Feb 27, 2024
Dear guest,Thank you for staying at Jing An Shangri-La, Shanghai. The hotel is committed to providing guests with first-class facilities and services. We look forward to your visit again!Jing An Shangri-La, Shanghai

10/10 Excellent

Zhenting

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had our room upgraded. Absolutely amazing view! And it actually saved us a trip to Shanghai Tower. Very happy stay!
Stayed 2 nights in Jan 2024
Response from Rita Huan on Feb 27, 2024
Dear guest,Thank you for staying at Jing An Shangri-La, Shanghai. The hotel is committed to providing guests with first-class facilities and services. We look forward to your visit again!Jing An Shangri-La, Shanghai

10/10 Excellent

Y., Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have stayed in many of the Shangrila Hotels around the world. We have never been disappointed! Our most favorite hotels!
Stayed 2 nights in Dec 2023
Response from Rita Huan on Dec 21, 2023
Dear guest,Thank you for staying at Jing An Shangri-La, Shanghai. The hotel is committed to providing guests with first-class facilities and services. We look forward to your visit again!Jing An Shangri-La, Shanghai

10/10 Excellent

Eric Douglas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great area to stay in. The hotel is not new, but the room was quite confortable, very nice staff.
Stayed 1 night in Oct 2023
Response from Rita Huan on Oct 31, 2023
Dear Guest,Thank you for staying at Jing An Shangri-La, Shanghai and giving us your valuable feedback. We will communicate with the relevant departments for improvement, and hope to make every guest have a perfect and comfortable staying experience. Looking forward to seeing you next time!Jing An Shangri-La, Shanghai

10/10 Excellent

Cui

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful hotel
Stayed 2 nights in Sep 2023
Response from Rita Huan on Oct 13, 2023
Warmest greetings from Jing An Shangri-La, Shanghai. Thank you for taking the time to share your positive review with us. We are delighted to hear that you had wonderful time at our hotel recently. Look forward to welcoming you back to the hotel in the near future!

2/10 Terrible

Si Min

Business traveller
Disliked: Cleanliness
A used condom packaging was on the table, cleanliness is an issue. Despite night shift manager switched the room and compensate with free breakfast, but would not want to stay here again.
Stayed 1 night in Sep 2023
Response from Rita Huan on Sep 18, 2023
Dear Guest,Thank you for staying at Jing An Shangri-La, Shanghai and sharing your stay experience. We attach great importance to the service problems you mentioned, and thank you for pointing out our shortcomings. We will certainly further communicate with our colleagues to improve them, so that every guest can feel the warm and efficient service of Shangri-La from time to time.Jing An Shangri-La, Shanghai.

10/10 Excellent

Yili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room views are beautiful, staff members are friendly and helpful. Foods are excellent. I Will go back! I give this hotel a five star!
Stayed 19 nights in Aug 2023
Response from Rita Huan on Aug 28, 2023
Dear Yili,Thank you for staying at Jing An Shangri-La, Shanghai. The hotel is committed to providing guests with first-class facilities and services. We look forward to your visit again!Jing An Shangri-La, Shanghai

2/10 Terrible

Rong

Stayed 4 nights in Jun 2023
Response from Rita Huan on Jun 26, 2023
Dear guest,Thank you for staying at Jing An Shangri-La, Shanghai. We value your feedback and are committed to ensuring that every guest feels the warmth and efficiency of Shangri-La. Looking forward to your visit again!Jing An Shangri-La, Shanghai.

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel pays attention to the details.
Stayed 4 nights in Jun 2023
Response from Rita Huan on Jun 15, 2023
Dear guest, Thank you for staying at Jing An Shangri-La, Shanghai. The hotel is committed to providing guests with first-class facilities and services. We look forward to your visit again! Jing An Shangri-La, Shanghai

2/10 Terrible

David

Stayed 4 nights in May 2023
Response from Rita Huan on Jun 26, 2023
Dear guest,Thank you for staying at Jing An Shangri-La, Shanghai. We value your feedback and are committed to ensuring that every guest feels the warmth and efficiency of Shangri-La. Looking forward to your visit again!Jing An Shangri-La, Shanghai.

6/10 Okay

Di

Stayed 3 nights in May 2023
Response from Rita Huan on Jun 15, 2023
Dear guest, Thank you for staying at Jing An Shangri-La, Shanghai. The hotel is committed to providing guests with first-class facilities and services. We look forward to your visit again! Jing An Shangri-La, Shanghai

10/10 Excellent

Jeffery

Stayed 2 nights in May 2023
Response from Rita Huan on Jun 15, 2023
Dear guest, Thank you for staying at Jing An Shangri-La, Shanghai. The hotel is committed to providing guests with first-class facilities and services. We look forward to your visit again! Jing An Shangri-La, Shanghai

6/10 Okay

Hwachun

Travelled with family
Liked: Property conditions & facilities
location is convenient
Stayed 6 nights in Apr 2023
Response from Rita Huan on May 4, 2023
Dear Hwachun , Thank you for your stay at Jing 'an Shangri-La, Shanghai and your satisfaction. We look forward to seeing you again! Jing 'an Shangri-La, Shanghai

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Rita Huan on Apr 25, 2023
Distinguished Peter,Thank you for coming to Jing An Shangri-La, Shanghai. Your satisfaction is the greatest encouragement to our work. Look forward to your coming again!Jing An Shangri-La, Shanghai

2/10 Terrible

Yuanyuan

Business traveller
Bad experience at shangri la Jing’an
The whole check in experience is terrible, not a fair queue and everybody try to cut short, and no one can maintain the rule. Bad experience happens again when I check out. Surprisingly they didn’t refund me the balance. That’s quite shocking.
Stayed 1 night in Apr 2023
Response from Rita Huan on Apr 25, 2023
Distinguished Yuanyuan,Thank you for staying at Jing An Shangri-La, Shanghai and giving us your feedback. We will cooperate with colleagues in various departments to further improve the quality of service, hoping to make every guest have a perfect and comfortable stay experience. Looking forward to coming next time!Jing An Shangri-La, Shanghai

10/10 Excellent

Mark

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! Will stay there again.
Stayed 4 nights in Apr 2023
Response from Rita Huan on Apr 17, 2023
Dear Mark，Thank you for staying in Jing An Shangri-La, Shanghai and making a satisfactory comment. Look forward to your coming again!Jing An Shangri-La, Shanghai

8/10 Good

Ying

Stayed 3 nights in Apr 2023
Response from Rita Huan on May 4, 2023
Dear Ying , Thank you for your stay at Jing 'an Shangri-La, Shanghai and your satisfaction. We look forward to seeing you again! Jing 'an Shangri-La, Shanghai

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Rita Huan on Apr 10, 2023
Distinguished guests,Thank you for staying in Jing An Shangri-La and making a satisfactory comment. Look forward to your coming again!Jing An Shangri-La, Shanghai

10/10 Excellent

Sebastian

Stayed 1 night in Sep 2021

10/10 Excellent

Lars Goran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Friendly and quick check in. Hotel in good location for shopping or to wander around in the old “French concession”.
Stayed 1 night in Jul 2020

6/10 Okay

Markus

Business traveller
Just a bland run of the mill business hotel
Just a bland hotel chain that could be anywhere, from any chain. Nothing special, convenient, lots of staff everywhere. The gym is very big and good!
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property - location, quality, service was amazing
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic convenient location. centre of all activities in shanghai good for business travellers as well as tourists
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like location It is perfect. Expected staff to hv better English though
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was great experience to stay at the hotel. Especially, I wanted to thanks to people (including Tracey) at the concierge desk. Their service were so professional and careful. I will stay at the hotel when I visit Shanghai next year.
Stayed 3 nights in Nov 2019

8/10 Good

Penelope

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019

10/10 Excellent

Lo Tan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 3 nights in Oct 2019

10/10 Excellent

MMinott, Los Angeles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and Courteous check in. I was sold a great priced upgrade at check in. It gave me a lovely room with more space and access to the club upstairs. Really made the difference on my last night of an exhausting work trip!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High floor view, big bed, sufficient supply of mineral water, nice amenities and good location.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You feel they take care of you like a prince
Stayed 1 night in Oct 2019

10/10 Excellent

johanna

Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Great location and very nice comfortable room. Incredible view of the city.
Stayed 1 night in Sep 2019

8/10 Good

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Hank, Houston, TX

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had a great gym, great restaurants--the breakfast buffet was a great value even if not included with the room. Most staff were functional in English and those who were not, we were able to use translation software to communicate. I just wish they had an airport shuttle.
Stayed 6 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff that offered us Express Check-Out. Very clean rooms and great location near plenty of restaurants and the Metro.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the Metro. Very friendly staff and clean rooms.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I put in a special request for twin beds when I booked - this was ignored. When I asked again at check in, I was only informed then that I had to top up. However, the staff were pleasant and friendly.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is good for business trips. I found it hard to find local flavors in the immediate neighborhood. The hotel is nice and clean and quiet, but if you don't wander further, you cannot tell it is in Shanghai.
Stayed 3 nights in May 2019
Response from Public Relations Manager on Jun 3, 2019
Greetings from Jing An Shangri-La, West Shanghai! Thank you for sharing your thoughts. it’ s great to know our breakfast buffet having impressed you. The hotel is located centrally in the Jing An district, a stone throw away from the French Concession, Jing An Temple and the famous Nanjing West Road for shopping. In addition, we sits on a network of public transportation, including Metro Lines 2 and 7. We look forward to the pleasure of welcoming you back very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019
Response from Public Relations Manager on Jun 3, 2019
Dear guest, Greetings from Jing An Shangri-La, West Shanghai! Thank you for taking the time to review us and your kind comments. We look forward to your next stay with us in the near future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,quite.well located Not a great view from room
Stayed 1 night in Apr 2019
Response from Public Relations Manager on Jun 3, 2019
Dear guest, Greetings from Jing An Shangri-La, West Shanghai! Thank you for taking the time to review us and your kind comments. We look forward to your next stay with us in the near future.

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Terrible Taxi waiting. Took 30minutes and missed my flight.
Stayed 1 night in Apr 2019
Response from Public Relations Manager on Jun 3, 2019
Dear guest, Greetings from Jing An Shangri-La, West Shanghai! Thank you for taking the time to review us and your kind comments. We look forward to your next stay with us in the near future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Public Relations Manager on Feb 19, 2019
Dear guest, Greetings from Jing An Shangri-La, West Shanghai! Thank you for taking the time to review us and your kind comments. We look forward to your next stay with us in the near future.