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Reviews of Hyatt Place Shanghai Hongqiao CBD

5 out of 5
Hyatt Place Shanghai Hongqiao CBD
9 Shenhong Road, Hongqiao CBD, Shanghai, Shanghai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 221 out of 392 reviews" "
Rating 8 - Good. 129 out of 392 reviews" "
Rating 6 - Okay. 30 out of 392 reviews" "
Rating 4 - Poor. 7 out of 392 reviews" "
Rating 2 - Terrible. 5 out of 392 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Todd, Clayton

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice property that is in easy walking distance to the Hongqiao Airport and Train Station. The breakfast was very good as well.
Stayed 1 night in Apr 2024

10/10 Excellent

Yanyi

Stayed 1 night in Feb 2024

6/10 Okay

MICHAEL

Stayed 1 night in Feb 2024

8/10 Good

Lillian

Stayed 1 night in Feb 2024

10/10 Excellent

yahong

Stayed 1 night in Jan 2024

10/10 Excellent

Layla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay
Stayed 1 night in Jan 2024

10/10 Excellent

Peng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lin

Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Disappointing 3rd visit
3rd Visit 1. Hair found in the shower... 2. Missing mid sized towels 3. Missing bathroom essentials and was not reminded during check in. Now have to back down to pick them up...
Stayed 1 night in Dec 2023

8/10 Good

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

2SD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
。
Stayed 1 night in Dec 2023

10/10 Excellent

Rong

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very helpful and friendly. Th breakfast is very good.
Stayed 1 night in Dec 2023

8/10 Good

Tetsuya

Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent, management is helpful. Room is super clean. Definitely high class.
Stayed 1 night in Nov 2023

10/10 Excellent

Jiameng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place, its clean, friendly staff, breakfast was exceptional, and walking distantlce to great shop and restaurants.
Stayed 3 nights in Nov 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost, almost 5 stars
Other than the carpets in the room showing its age and dirt that could not be cleaned, everything else we liked about the hotel. Staff were great esp. the concierge and bell people. Breakfasts were fine though not the best we've had in China. Great location within walking distance to mall next door and 10-15 min. to Hongqiao rail and subway station. I give it very close to 5 stars and hope the room carpets would be replaced or turned to LVT
Stayed 4 nights in Oct 2023

10/10 Excellent

Su

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast!
Stayed 2 nights in Oct 2023

10/10 Excellent

Cheikh El Wely

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place for business travelers. Functional, efficient, comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

Evelyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Jiandong

Stayed 1 night in Aug 2023

6/10 Okay

Xiang, Redmond

Liked: Property conditions & facilities
Disliked: Cleanliness
Room carpet is very dirty.
Stayed 1 night in Jul 2023

8/10 Good

Boro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the airport
Stayed 3 nights in Jul 2023

10/10 Excellent

Jianping

Stayed 1 night in Jul 2023

10/10 Excellent

Yi, Bakersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Jun 2023

8/10 Good

Kun

Liked: Cleanliness, property conditions & facilities
Everything is great, like the walking distance to the metro and Hongqiao railway station, and to Hongqiao Tiandi, except the staff at the swimming pool. A few grumpy men shouted at and browbeat me to buying a swimming cap before I could jump into the water. Other staff are all very nice. The swimming pool people probably never worry about losing their jobs, and actually they should have.
Stayed 5 nights in May 2023

6/10 Okay

Ran

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Close to the airport and rail station. However the carpet is stained and the room condition is below four stars. Maybe the location justifies the rating.
Stayed 1 night in Apr 2023

10/10 Excellent

Marek

Stayed 1 night in Apr 2023

10/10 Excellent

Marek

Clean, great brekafast. Excellent location.
Stayed 1 night in Mar 2023

10/10 Excellent

Lei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place.
Stayed 1 night in Mar 2023

10/10 Excellent

Mohamed

Stayed 6 nights in Feb 2023

6/10 Okay

Lili

Business traveller
Liked: Cleanliness, staff & service
The staff there are most friendly, especially Gary Xu. I had trouble charging my phone and he helped me sort out the issue. This saves my travel as it's extremely difficult to travel in China without phone. All transportation is done with apps on phone. One thing I felt disappointed was that their pool is supposed to open until 10 pm. But when I went there at 9:30 pm, I was not allowed entering because they are doing routine cleaning. If the routine cleaning has to be started half an hour earlier and guests are not allowed using the pool, then it would be better to tell guest to come before 9:30 pm not 10 pm. This is not expected for a Hyatt brand hotel.

10/10 Excellent

diyun, Burnaby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
new hotel and great value，free one breakfast too
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. Service was only ok though as they seem
Stayed 1 night in Jan 2020

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable hotel and very close to Hongqiao train station which made it convenient for early travel next day
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Rosy, Hong Kong

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Hongqiao Train Station and Hongqiao Airport. The Hongqiao Xintiandi shopping area is just a block away.
Stayed 2 nights in Nov 2019

10/10 Excellent

PRADEEP

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Cho Leung Davie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value fir money
The hotel itself is quite nice. Room is spacious and clean with a huge TV. Service at the front desk and housekeeping are both good. But the strength of the shower is appalling, especially at night which I can only describe as dripping strength. The location is very far off from the city centre unless your activity area is near Hongqiao.
Stayed 2 nights in Oct 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must at Hongqiao
Great location near to Hongqiao station (but it's a very difficult station to negotiate - get clear instructions on getting to the hotel). Great room for the money and a super breakfast - lots of Chinese food but enough western to keep you going.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

MingWen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

NF, Hong Kong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV connection was poor, apart from that everything was fine
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were very welcoming.Close to shops and restaurants and Train Station. The hotel even has a laundromat facility . the only downfall was that is was an hour away by train to get to Shanghai CBD. The hotel itself was nice and all staffs were very friendly and professional.
Stayed 5 nights in Oct 2019

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

samy, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT WALKING DISTANCE TO NECC
Hotel was stellar in terms of room, lobby, breakfast, however only reason I stayed here is that I was told its walking distance to NECC. It's definitely not and more like 2 miles with multiple pedestrian bridges you need to climb upand down. Fortunately they offer a shuttle bus in the morning but impossible to find the bus at end of the day so had to haul a bootleg cab for 100rmb.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and spacious, 5 mins walk from shopping mall and 10 mins walk from CRH station
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very nice property which is very close to the Hongqiao Railway and Metro. It was a little difficult for our Taxi driver to find, so be prepared to call the hotel for them to give directions to your driver. (Note: Google Maps is way off on the location).
Stayed 1 night in Sep 2019

10/10 Excellent

Jia Tien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019