Note fondée sur 277 évaluations vérifiées
4,3 Propreté de la chambre
3,9 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 3 sept. 2019
Pas de télévision satellite - uniquement des chaines de télé chinoises
Commentaires de Gestion de l’hôtel
5 sept. 2019 par General Manager Amanda Liu, Gestion de l’hôtel
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden.
Thank you again for sharing your experience. We are excited welcoming you back again soon and to make you 100% satisfaction.
Sincerely,
par un voyageur vérifié
Personne très attentionné
Publié le 2 juin 2019 sur HotelsRéception impeccable, personne au petit soin, même un peu trop le Check-in prend 20 minutes au lieu de 10 minutes max dans d'autres Hôtels. La chambre un peu petite mais très fonctionnelle et propre, mobilier style IKEA mais bien agencé.
Commentaires de Gestion de l’hôtel
3 juin 2019 par General Manager Amanda Liu, Gestion de l’hôtel
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
par un voyageur vérifié
Publié le 24 avr. 2019
Commentaires de Gestion de l’hôtel
25 avr. 2019 par General Manager Amanda Liu, Gestion de l’hôtel
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
par un voyageur vérifié
Publié le 28 juill. 2023
地點好，對面有商場：內裏有餐廳可以選擇，也有一間大超市喺basement
酒店職員態度好👍
par un voyageur vérifié
Publié le 22 mai 2023 sur Hotels
지하철에서 비교적?가까운 거리여서 걸어서도 갈만하고 시설도 양호하고 아쉬움없는 아담한 호텔입니다.
par un voyageur vérifié
驚喜的酒店
Publié le 10 avr. 2023 sur Hotels在辦理入住登記時，前台職員居然說未有記錄，擾攘了十分鐘多，又有記錄出現，真奇怪 ！上到房間冷氣居然27.8度，找了職員查詢後，得知是中央冷氣沒有辦法，這麼熱的房間如果在冬天我就很喜歡， 但是在4月份的天氣就.........好彩前台職員給我一把冷風扇，等我在晚間得以入睡，從未試過住酒店要用風扇，真驚喜！早上下樓經過前台，職員不會主動說聲早晨，回來經過亦不會主動問好，基本上服務態度是不合格好，仍有待改善。可能是一分錢一分貨嗎！
par un voyageur vérifié
Publié le 2 févr. 2020
This property was definitely a little different than other hotels I've visited. Staff was so helpful and accommodating.
Commentaires de Gestion de l’hôtel
28 févr. 2020 par Guest Experience Manager Mercure Shanghai Yu Garde, Gestion de l’hôtel
Dear Guest,
We very much appreciate Your comments regarding Your stay at the Mercure Shanghai Yu Garden. It is always a pleasure to receive positive feedback. I will share Your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank You again for sharing Your experience, and we hope Your next visit will be as pleasant as the previous one.
Sincerely,
par un voyageur vérifié
Publié le 30 janv. 2020
Commentaires de Gestion de l’hôtel
29 févr. 2020 par Guest Experience Manager Mercure Shanghai Yu Garde, Gestion de l’hôtel
Dear Guest,
Thank You for the great review of our hotel! We are happy to hear that You enjoyed it and had comfortable stay with us. We hope to see You soon again and to make Your another journey with us as pleasant as previous one.
Sincerely,
par un voyageur vérifié de Korea
Publié le 29 janv. 2020
직장동료와 개인별로 예약을 하였으며 저는 100위안가량 높은방을 예약하였음에도 전혀 다른방이 아니었으며 City View를 요청하였으나 제공받은 방에는 창문 밖으로 아무것도 볼수가없었음. 예약 시 결로에따라 금액이 다른것은 인정할 수 잇으나, 높은 금액을 지불하였음에도 같은방을 배정하고, 층간소음과 옆방에서 나누는 대화를 모두 들을 수 있다는것은 불만사항입니다.
Commentaires de Gestion de l’hôtel
29 févr. 2020 par 손님 경험 관리자 머 큐어 상하이 유 정원, Gestion de l’hôtel
소중한 시간을 내어 Mercure Shanghai Yu Garden 이용 소감을 작성해 주셔서 대단히 감사드립니다. 투숙하시는 동안 호텔 이용에 불편을 드려 심심한 사과의 말씀을 전합니다.
Mercure에서는 모든 고객님께 최고의 서비스를 제공하기 위해 노력하고 있습니다. 이에 따라 고객님의 의견은 호텔 서비스를 개선하는 데 매우 소중하게 사용될 것입니다. 고객님의 의견은 호텔 서비스 문제점을 해결하고 향후 그러한 문제가 더 이상 발생하지 않도록 하기 위한 기준으로 반영됩니다.
호텔 이용 중 경험한 불만 사항이나 문제점을 말씀해 주시면 본 호텔이 향후 보다 나은 서비스를 제공할 수 있는 밑거름이 될 것입니다.
진심으로
par un voyageur vérifié de 東京
Publié le 25 janv. 2020
朝食会場のスタッフが ちょっと教育が足りないですね。若くて、ホテルマンという意識が足りないかもしれません
Commentaires de Gestion de l’hôtel
28 févr. 2020 par Guest Experience Manager Mercure Shanghai Yu Garde, Gestion de l’hôtel
Dear Guest,
Thank You for taking the time to tell us about Your experience at the Mercure Shanghai Yu Garden. We strive to provide a superior service experience for every customer, therefore Your feedback is very important to us.
I am really sorry for all inconveniences associated with our breakfast restaurant. I have addressed this to the manager to make sure that we will meet Your expectations and needs in the future.
Thank You again for sharing Your experience, we hope that Your next visit will be more pleasant than the previous one.
Sincerely,
