Property amenity

Reviews of Hotel Indigo Shanghai on The Bund, an IHG Hotel

4.5 out of 5
Hotel Indigo Shanghai on The Bund, an IHG Hotel
No 585 Zhongshan Dong Er Road, Huangpu Area, Shanghai, Shanghai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 201 out of 338 reviews" "
Rating 8 - Good. 99 out of 338 reviews" "
Rating 6 - Okay. 26 out of 338 reviews" "
Rating 4 - Poor. 8 out of 338 reviews" "
Rating 2 - Terrible. 4 out of 338 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

IHong

Stayed 2 nights in Nov 2023

10/10 Excellent

Brett

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views and amazing
Stayed 5 nights in Sep 2023

8/10 Good

fiona

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Shanghai on the Bund
Brilliant location, fabulous sized rooms with beds that are like a cloud - slept super well. However, reception was cold and unhelpful, for an international hotel - very little english help. Infact, it was only on the last day that we found out where to get breakfast that we had paid for but never got!
Stayed 5 nights in Sep 2023

4/10 Poor

Sophie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will NEVER stay there again!
I have been staying at this hotel since it opened. It was my favourite hotel in Shanghai. The location the decor the amenities and service. BUT this trip it completely changed. No paid a high price for the room. I felt like I was in a cheap Chinese motel. They had trays of toothbrushes at reception as there were ZERO amenities in the room. The bed was hard as a rock! The restaurant all Chinese dishes, staff didn’t speak English -!: gave me wrong directions to a site. CHAR was terrible! They forgot how to cook a steak and charged a fortune!
Stayed 1 night in May 2023

6/10 Okay

Sunny

Stayed 1 night in Jul 2021

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool closed
Unfortunately, the pool had been closed for 2 months but we weren't informed prior to our stay. There was a memo at the check-in counter but nobody pointed it out when we checked in so we were left a little disappointed when we turned up at the pool only to find out it has been drained for months.
Stayed 1 night in Jan 2021

6/10 Okay

jonathan

Liked: Cleanliness, staff & service, room comfort
Research before booking this branch of Indigo
1. The hotel is uniquely located by the river. 2. The hotel is located south of Nanjing East Road. To reach the more scenic part of the Bund, you'll need to walk for about 10min north along the river (it's all concreted along this part). 3. The hotel used to be an office building, therefore, while some rooms (I booked the river view room) have river facing windows the actual surface area of the glass is small and they is obscured by window brackets. Don't expect floor to ceiling panoramic views and don't expect to have a clear view from the bed. I cannot speak for the more expensive rooms though... 4. The breakfast buffet is small and they didn't have baked beans (criminal in my opinion). No egg counter/station. The ready cooked scrambled and fried eggs were terrible. There is an orange presser that you need to use yourself if you want fresh orange juice, other juices were from cartons. The almond croissant was amazing, proper freshly baked pastry that was crispy where it counted and soft on the inside. Choice of cereals was good, including two types of homemade granola (not chunky enough for me though). 5. Access to the hotel by taxi is very convenient. 6. The room itself (sorry for the lack of photos) was nice, especially the bathroom area. The decoration style is classic Chinese and tastefully executed but the sofa has a rigid bamboo back which is not ideal for lounging on. Bathrobes were super soft, towels were not. 7. Check the official website for room photos.
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Hotel Indigo Shanghai On The Bund on Jan 4, 2020
您好,感谢您对上海外滩英迪格酒店的支持与厚爱,并与我们分享您的入住体验。上海外滩英迪格酒店于2010年12月正式开业,是洲际酒店旗下高端精品酒店品牌英迪格在亚太区的第一家酒店。酒店坐 落于南外滩十六铺码头,临江而建,不仅坐拥浦江两岸传统与现代并蓄的秀丽风光,更为宾客提供高端精品酒店的住宿体验。 期待您的再次光临,祝您生活愉快。

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
River Views a Plus!
Great hotel and location. Attentive and courteous staff. Gorgeous views of the river!
Stayed 3 nights in Oct 2019
Response from Hotel Indigo Shanghai On The Bund on Nov 5, 2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We are honored that our view, service and bar can get your preferences. The 30th floor bar has two terraces from north to south, with a 270 degree view overlooking the Huangpu River, and guests can enjoy the benefits of no-entry tickets. It's something our staff takes great pride in, so we value your feedback.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice if in your price range
Wonderful room much better than the regular hotel rooms. Good location at end of Bund.
Stayed 1 night in Oct 2019
Response from Hotel Indigo Shanghai On The Bund on Nov 3, 2019
We are very grateful for such a wonderful feedback, thank you so much for having taken the time to share them with other guests. It was a pleasure having you with us and to read that you enjoyed our services and the river view. Once again, thank you very much for staying with us and we would be honored to welcome you back to our hotel for another wonderful stay in the near future.

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019
Response from Hotel Indigo Shanghai On The Bund on Nov 3, 2019
您好,感谢您近期选择入住上海外滩英迪格酒店。上海外滩英迪格酒店是一家高端精品酒店,位于黄浦江畔,坐拥黄浦江两岸的秀丽风光。我们重视每一位宾客的意见反馈,如果您有问题未能解决请随时联系我们,祝您生活愉快。

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The location is great. The room is very clean. The overall lighting tends to be dim. The food choice is below average. But the bar and the view are excellent.
Stayed 3 nights in Oct 2019
Response from Hotel Indigo Shanghai On The Bund on Nov 3, 2019
We simply thank you for staying at Hotel Indigo Shanghai On The Bund and taking time to share your wonderful reviews on Overlooking the river, the Bund and the Pudong skyline, CHAR will be the perfect place to watch the sun set and the City come to life in an array of lights. Really hope to see you again in the future, and if you need any helps,please feel free to let us know! Have a nice day!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like proximity to the Bund, the Top floor view...but music inside bar is too loud for conversation.
Stayed 3 nights in Sep 2019

8/10 Good

Eugene

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, on the quiet end Shanghai Old Pier area of the Bund. Best position to view entire Bund and the new Pudong Financial District. The property is kept in a good condition, with adequate amenities, Very good steak restaurant with reasonably priced wine list.. Room are tastefully decorated in “Shanghai Tang” style, quite comfortable overall..
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Good! But for the price I think can find something better.
Stayed 2 nights in Sep 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Dehua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recommend highly this hotel which is very well located. The rooms are very comforable with amazing view over the river and the Bund. The bar on the 31th floor has an amazing view. The steak restaurant is excellent (quite pricey though) We totally enjoyed our stay at the Indigo hotel.
Stayed 5 nights in Jun 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in an amazing city
Fabulous hotel with excellent staff.The Quay restaurant was excellent and prices reasonable.Roof top bar was amazing if a little expensive but must be done.Rooms excellent size and immaculately looked after.Surrouning area on the Bumd amazing.Adjacent to the hotel huge underground area with restaurants and shops.They are not signposted so get down those steps or use the lift to explore under the Bind
Stayed 4 nights in May 2019

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
The location of the hotel is right where you want to be, especially if it's your first trip to Shanghai!
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Love the view of the city. Love the rooftop bar. Love the stylish room!
Stayed 1 night in May 2019

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel to stay and it has got a wonderful view.
Stayed 5 nights in May 2019

10/10 Excellent

Kaman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort with a view
I always LOVE staying at Hotel Indigo and this visit did not disappoint. The rooms have been revamped and the comfort levels are truly magical. There is nothing like a full view of the river and both the Bund and Lujiazui. The staff are always efficient and helpful.
Stayed 1 night in Apr 2019

8/10 Good

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Staff are helpful and friendly. Walking distance to the Bund.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Anita Zhang on Apr 30, 2019
Thank you very much for taking time to share your feedback on Expedia. I do hope we will have the pleasure of welcoming you back again.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Anita Zhang on Mar 25, 2019
Thank you for your kindly review of Hotel Indigo Shanghai on the Bund, we are looking forwarding to seeing you next time.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Love the location
Stayed 1 night in Mar 2019
Response from Anita Zhang on Mar 20, 2019
We are very grateful for such a wonderful feedback, thank you so much for having taken the time to share them with other guests. It was a pleasure having you with us and to read that you enjoyed the location. Once again, thank you very much for staying with us and we would be honored to welcome you back to our hotel for another wonderful stay in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel on the Bund !! You can run from here along the Hangpu river and see old Chinese men run their kites
Stayed 2 nights in Mar 2019
Response from Anita Zhang on Apr 1, 2019
We simply thank you for staying at Hotel Indigo Shanghai On The Bund and taking time to share your wonderful reviews. Hotel is located on the Shiliupu - South Bund, which has the view of the entire Bund and Lujiazui financial center. The rooftop has one of the most beautiful night views of Shanghai in the midnight when the lights on. Really hope to see you again in the future! Have a nice day!

6/10 Okay

Echo

Liked: Cleanliness, staff & service, room comfort
Chair is shaking, toilet light is blinking
Stayed 3 nights in Mar 2019
Response from Anita Zhang on Mar 22, 2019
Thank you for your your kind review for Hotel Indigo Shanghai on the Bund, we are very sorry that your recent stay with us didn't absolutely meet your expection. Thank you very much for leaving your advice, which can help us to offer a better service in the future. Hotel Indigo Shanghai on the Bund opens its door in 2010, after 8 year of good performance, we begin to our maintenance, we hope you can understand that the maintenance takes a little long. We are looking forward to seeing you next time.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very warm and fell like at home to step in the room when all the orange lights on. And the automatic site toilet is wonderful. But there're small tips about the light buttons and water temperature controller. It's difficult to find the right button to close the light in the wall chest and the controller to adjust the temperature of the water which should be done before we check in. And actually we don't need so many lights and have trouble to close them. And for another hiccup, the bedroom is a little small with seperately a bathroom, toilet room, face-washing sink room and a cloakroom. It would be better to open the door without the first sight of the bed.
Stayed 2 nights in Mar 2019
Response from Anita Zhang on Apr 30, 2019
We are very grateful for such a wonderful feedback, thank you so much for having taken the time to share them with other guests. We understand and apologize for the inconvenience. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope to welcome you back soon in the future.

10/10 Excellent

Sean

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Anita Zhang on Mar 13, 2019
Thank you very much for taking the time to share your feedback. I do hope we will have the pleasure of welcoming you back again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Well furnished facilities and awesome customer service!
Stayed 4 nights in Feb 2019
Response from Anita Zhang on Mar 8, 2019
We are very grateful for such a wonderful feedback, thank you so much for having taken the time to share them with other guests. It was a pleasure having you with us and to read that you enjoyed our services and facilities. Once again, thank you very much for staying with us and we would be honored to welcome you back to our hotel for another wonderful stay in the near future.

10/10 Excellent

JIEKUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Anita Zhang on Feb 21, 2019
Thank you very much for taking the time to share your feedback on Expedia. I do hope we will have the pleasure of welcoming you back again.

6/10 Okay

D

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
My room was lovely with an absolutely incredible view ruined by an issue with the lights in the room. On the first night at past mindnight when I was already in my pyjamas one set of lights wouldn’t switch off - I tried everything and had to call reception for them to send someone up to deal with it. Someone came and repeatedly pressed the switches and eventually it went off. The following night the same thing happened - again when I was in my pyjamas and ready for bed. Someone had to come up and eventually had to do something in the fuse box to fix a wiring issue. To reach the fuse box they had to move my case off of the case stand sending its neatly packed contents everywhere. No-one really apologised or followed up with the wiring issue or offered to help repack the case.
Stayed 2 nights in Jan 2019
Response from Anita Zhang on Feb 15, 2019
Thank you for choosing Hotel Indigo Shanghai on the Bund. We are very sorry that you recent stay didn't meet your expectation. We do apologise for the inconvenience caused. As an upscale hotel brand under IHG, we always do our best to give the best experience to our guest, if you need any help please contact us and we would like to know more details about the situation you met. We are looking forward to seeing you next time.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly elegant hotel in a wonderful location with great views. The cost was lower than it would have been in other countries.
Stayed 2 nights in Jan 2019
Response from Anita Zhang on Feb 14, 2019
Thank you so much for your fantastic comment on Expedia. We are pleasant to know that you spent a very happy time with us and were satisfied with location and the view. It will be our great pleasure to welcoming you back during your next trip to Shanghai!

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019
Response from Anita Zhang on Feb 16, 2019
Thank you very much for taking the time to share your feedback on Expedia. I do hope we will have the pleasure of welcoming you back again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The Indigo Shanghai on The Bund is a great Hotel with amazing views over the river and The Bund. It is and easy walk to the metro station, and also A great walk through old shanghai into that you garden and city temple area. Char Bar has great views and drinks, and the breakfast inquiry was outstanding. The pool and workout facilities also share that amazing view. I would definitely stay in this cool, modern but comfortable hotel again.
Stayed 4 nights in Dec 2018
Response from Anita Zhang on Jan 9, 2019
We simply thank you for staying at Hotel Indigo Shanghai On The Bund and taking time to share your wonderful reviews on Expedia. We are delighted to learn that the location, facilities and the view left a deep impression on you. Really hope to see you again in the future, and if you need any helps, please feel free to let us know! Have a nice day!

8/10 Good

Endre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Anita Zhang on Feb 21, 2019
感谢您选择下榻上海外滩英迪格酒店,期待您的下次光临。

8/10 Good

GORDON KEE KEONG

Liked: Cleanliness, room comfort
Quiet Business Hotel by The Bund
Wanted a hotel by the river, which was exactly what we got! However, thats it!! View from our room and bathroom of the river and Pudong was great. But the surrounding was mainly office buildings, dead at night. Very little choice for food, unless you walk to Yu Garden. Hotel though cute, was a little dated. Water pressure in the shower was low. Service was average, nothing to shout about. Overall, good if your meetings are in this area. But if you are a real tourist, its too far from the action. Its on The Bund . . but The Bund is long!! Good if you are a business traveller.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Jessie, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the location is perfect and right at the bund but the room is a little bit small
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

NIkki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A ‘no brainer’!
Great hotel and lovely staff!
Stayed 2 nights in Oct 2018

10/10 Excellent

Chris, Macomb, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great hotel with a cool vibe and an amazing view. The rooms are great and the staff is wonderful!
Stayed 1 night in Oct 2018
Response from Anita Zhang on Jan 7, 2019
Thank you for taking the time to share your valuable feedback with expedia and highlighting the room, the staff and the view. We are pleased to learn that you enjoyed your stay with us. Once again, we appreciate your wonderful reviews and we look forward to welcoming you back very soon.

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool place to stay
Great place to stay on the Bund. It's a little funky on the south end at night. But great location to explore at night. Very hip and modern.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

arnaud

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018