Exterior
Check availability

Reviews of Holiday Inn Express Shanghai Zhabei, an IHG Hotel

3.5 out of 5
Holiday Inn Express Shanghai Zhabei, an IHG Hotel
No 1738 Zhongxing Road, Shanghai, Shanghai

Reviews

7.4

Good

Rating 10 - Excellent. 174 out of 999 reviews" "
Rating 8 - Good. 488 out of 999 reviews" "
Rating 6 - Okay. 237 out of 999 reviews" "
Rating 4 - Poor. 57 out of 999 reviews" "
Rating 2 - Terrible. 43 out of 999 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, 5 minutes walk to the rail station
Stayed 1 night in Jan 2020

10/10 Excellent

Irene

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great Hotel in Shanghai
Best choice I've made for our Shanghai Trip! Huge rooms, English speaking and helpful staff, free buffet breakfast, very near the shanghai railway station
Stayed 5 nights in Dec 2019

8/10 Good

Pom

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room is quite large and clean. Bed is comfortable. Hotel location is near metro and convenient to travel around Shanghai.
Stayed 4 nights in Dec 2019

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
The location is very good for being near the Shanghai railway station. The breakfast has numerous choices. However, the gym has only some running machines, a bike, and a step climber. The overall experience was very good.
Stayed 3 nights in Dec 2019

10/10 Excellent

Xu Ying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Shizhong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all is very good, front desk is very friendly. It is clean. But the shower room water drainage does not function well and need to fix. Thanks, Steve
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is good location to stay while decide to make a trip around Shanghai. The staff was nice and kind to helping. Smell some smoking in public area while entering a room.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Dec 2019

4/10 Poor

MUN KHUEN MICHAEL

Business traveller
Disliked: Cleanliness, property conditions & facilities
can be iproved if you want it!
an internationa chain of hotels , but the the internet standard is very low , what a pity
Stayed 2 nights in Nov 2019

8/10 Good

Masrur

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

6/10 Okay

Qian

Stayed 4 nights in Nov 2019

2/10 Terrible

Richard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lost my business forever
Hotel is impossible to work with. Doesn't care about their customers and won't consider helping make accommodations if it doesn't fit policy. Penny wise, pound foolish. I will never stay at a Holiday Inn Express in the future nor will I book with Hotels.com.
Stayed 1 night in Nov 2019

8/10 Good

JANET

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near Metro and train station. Room average but Great breakfast. . Free fast WiFi. Front desk staff speak reasonable English. Excellent value for the money.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service
Very spacious room, very convenient location. The breakfast was great and the staff were so helpful.
Stayed 2 nights in Oct 2019
Response from IHG Social Listening Team on Oct 26, 2019
Dear guest, Thanks for choosing to stay with us.We really appreciate that you have highlighted so many great things about our hotel, such as superb location, spacious guest room, helpfully staff, and great breakfast. Your business is much appreciated and we hope to have you stay with us again in the near future. Sincerely, IHG Social Listening Team

6/10 Okay

Daniel, NY

Liked: Cleanliness
Disliked: Amenities
Good bang for your buck, but the area around the hotel is a whole construction site, quite noisy.
Stayed 2 nights in Sep 2019
Response from IHG Social Listening Team on Oct 26, 2019
Dear guest, Thank you for taking the time to review us.We regret that their sleep was disturbed, since we certainly agree that a good night sleep is a basic requirement. I wish the Guests had called the Front Desk with their complaint so that our Room Attendant could have taken steps to alleviate the situation. We look forward to having you back! Best regards, IHG Social Listening Team

10/10 Excellent

Jun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019

10/10 Excellent

Jun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

4/10 Poor

Shailesh

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Economic but Bad Room Service
They do not have room service facility, for any requirement you must call on reception and they have only one answer that they do not have servant to serve , just do it yourself like luggage transfers, water and most embrassing picking extra bed upt your room. And then also they doesn't feel regret but shows disrespectful attitude by front desk. Not preferred for family but economic hotel (thato stay within city near to downtown. Taxi, metro are easily available.
Stayed 4 nights in Sep 2019
Response from IHG Social Listening Team on Sep 25, 2019
Dear guest, Thanks for staying with us. We appreciate your comments and are very sorry to know that we were not able to provide you with a memorable stay experience. Our hotel is the Holiday Inn Express, which is dedicated to providing a simple and efficient check-in experience. We look forward to having you stay with us again soon. Sincerely, IHG Social Listening Team

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Location is good, but the employees at the front desk were terrible and they were not very helpful and not willing to help the customer with any thing beside that they are not speaking English. The owner of this property may consider hire a new employees or send those employees to get train in customer service class. While I as their, I ask the lady at the front desk to help me find taxi, She said I don't have time and not my business, then I just walk out and find myself. The day when I check out I asked front desk lady to help me find the airport terminal on my airline ticket because of I cannot speak Chinese, and I wanted to telp taxi where to send me, but she said no I cannot help I am busy and she was so mad at me, so I just walk out and tell taxi to find out for me.
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Ok, could do with some updates like working television and may be more multi lingual speaking staff
Stayed 4 nights in Aug 2019
Response from IHG Social Listening Team on Sep 25, 2019
Dear guest, Thank you so much for your review! We appreciate our guests' comments as we use them to improve the overall experience at our hotel. Looking forward to welcoming you back soon. Best Regards, IHG Social Listening Team

8/10 Good

Sheryln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dublin Hotel experience
the hotel room looks new probably after recent renovation. It is convenient to most attractions n there are tram of one wishes to walk less to the attraction sites. Eati g places are the usual ones such as fast food for budget travellers. However, the noise from next door bar can be unbearable n lasted almost to 3am! By closing the room window, noise can be cancelled but at a price of a stuffy room.
Stayed 1 night in Aug 2019
Response from IHG Social Listening Team on Sep 25, 2019
Dear guest, Thanks for choosing to stay with us and your recognition of our hotel's location and rooms. We regret that your sleep was disturbed, since we certainly agree that a good night sleep is a basic requirement. I wish the Guests had called the Front Desk with their complaint so that our Room Attendant could have taken steps to alleviate the situation. If you do come again I hope we can improve your experience with us. Sincerely, IHG Social Listening Team

8/10 Good

GERTRUDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel was indeed a good place for spending holiday
hotel was conveniently located near train and metro station, easy for travelers taking an out of shanghai or with In shanghai, staff are courteous and speak good English.. clean and comfortable. only breakfast was the same everyday.
Stayed 2 nights in Sep 2019
Response from IHG Social Listening Team on Sep 14, 2019
Dear guest, Thanks for choosing to stay with us. We appreciate your comments and are delighted to receive your praise regarding hotel's location,cleanliness and staff service.Your feedback regarding breakfast will be shared to our management team so that we can make necessary actions. Hope you can choose to stay with us again. Sincerely, IHG Social Listening Team

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
same repeated breakfast was boring, room service not upto the mark or I.H.G standards location is good.
Stayed 5 nights in Aug 2019
Response from IHG Social Listening Team on Sep 14, 2019
Dear guest, Thanks for choosing to stay with us and your recognition of our hotel's location.Rest assured that your feedback regarding breakfast and room service will be further submitted to our management team. Hope this would not deter you from choosing to stay with us again. Sincerely, IHG Social Listening Team

6/10 Okay

Verified traveller

Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and staff are accomodating. Breakfast is good as well.
Stayed 7 nights in Aug 2019
Response from IHG Social Listening Team on Aug 29, 2019
Dear guest, Thanks for choosing to stay with us and your recognition of our hotel's cleanliness and staff services.Our restaurant cook does an amazing job, it sounds like you were able to enjoy a meal breakfast which is great to read. Please come back and see us again soon. Cheers, IHG Social Listening Team

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you took a train to the Shanghai Train Station you needed to take the north exit or face either a very long walk around the Shanghai Train Station or fail to get a taxi because it is too near to the hotel
Stayed 2 nights in Aug 2019
Response from IHG Social Listening Team on Aug 29, 2019
Dear guest, Thank you for leaving us a review. Our hotel is located at the intersection of Xingxing Road and Hengfeng North Road in Jing'an District, Shanghai, next to Shanghai Railway Station. When you come out of the railway station, remember to choose the exit of the north square of the railway station, and you can get to our hotel in a few minutes. We hope to have you back into our hotel in the near future! Warmest regards,  IHG Social Listening Team

6/10 Okay

Shaden

Disliked: Cleanliness
One night stay in Shanghai
The breakfast was great and the ability to keep the luggage in the lobby for couple of hours after the check out was a plus
Stayed 1 night in Aug 2019
Response from IHG Social Listening Team on Aug 29, 2019
Dear Guest, Thanks for choosing to stay with us. We appreciate your comments and are delighted to receive your praise regarding hotel's breakfast. We look forward to exceeding expectations on your next stay. Best Regards, IHG Social Listening Team

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019

6/10 Okay

Ashraf

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The WiFi was terrible !!! And the air conditioner wasn’t working.
Stayed 1 night in Aug 2019
Response from IHG Social Listening Team on Aug 12, 2019
Dear Guest, Thank you for sharing your feedback online. Please accept our apologies on your recent stay as we clearly didn’t meet your expectations. Rest assure that we are taking your comments to heart as we continually strive to excellence service and attention to detail.  If you do come again I hope we can improve your experience with us. Kind regards, IHG Social Listening Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is far from the metro line 3 and 4, and even farther from line 1. Few restaurants or shops around the hotel.
Stayed 3 nights in Jul 2019
Response from IHG Social Listening Team on Aug 12, 2019
Dear guest, Thank you so much for your review! We appreciate our guests' comments as we use them to improve the overall experience at our hotel. Looking forward to welcoming you back soon. Best Regards, IHG Social Listening Team

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

LiChun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Room size was ok. Location is good. Breakfast is adequate, for the price we paid it's consider OK.
Stayed 3 nights in Jul 2019
Response from IHG Social Listening Team on Jul 28, 2019
Dear guest, Thanks for choosing to stay with us. We are delighted to know that you were satisfied with our hotel's location ,room size and breakfast etc.We look forward to exceeding expectations on your next stay. Best Regards, IHG Social Listening Team

8/10 Good

Chun Keung

Liked: Cleanliness, staff & service, room comfort
generally very good compare to the nearby similar hotel
Stayed 2 nights in Jun 2019
Response from IHG Social Listening Team on Jul 28, 2019
Dear guest, Thank you very much for your kind review. I'm happy to hear you enjoyed your stay with us and hope to welcome you back soon! Sincerely, IHG Social Listening Team

2/10 Terrible

SUBRAHMANYA

Disliked: Staff & service
Donot even try this hotel
Horrible hotel.... lobby supervisor lady... shouts and screams in horrible English.....she may be thinking either she owns the hotel or guests are coming with sponsorship from her pocket......
Stayed 2 nights in Jun 2019
Response from IHG Social Listening Team on Jul 31, 2019
Dear guest, Thank you for taking the time in leaving us a review. We appreciate your comments and constructive criticism as it is through this feedback that we know how we are doing and where improvement is needed. Please accept our sincere apologies for the lapse in service you encountered, this is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Be assured that we will follow-up on the issues you raised so that we can improve our guest's experience.  Best regards, IHG Social Listening Team

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Cheap, comfortable, easy walk to metro
It's cheap, clean, comfortable, and within easy walking distance of Shanghai Railway Station metro. Breakfast isn't great but keep in mind it's cheap.
Stayed 12 nights in Jun 2019
Response from IHG Social Listening Team on Jun 29, 2019
Dear guest, Thanks for choosing to stay with us. We appreciate your comments and are delighted to receive your praise regarding hotel's location,price and cleanliness etc. Your feedback regarding breakfast is important to us and has been shared with our management team.We look forward to having you stay with us again soon. Sincerely, IHG Social Listening Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
The hotel is hard to find. Location is far from tourist spots. Room are spacious and they provide good breakfast.
Stayed 2 nights in May 2019
Response from IHG Social Listening Team on May 23, 2019
Dear guest, Thank you for your review. I'm happy to read you enjoyed our hotel's spacious rooms and breakfast. We are sorry that our hotel's location failed to meet your expectations.Hope this would not deter you from choosing to stay with us again. Sincerely, IHG Social Listening Team

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019
Response from IHG Social Listening Team on Jun 23, 2019
Dear guest, Thanks for staying with us. We appreciate your comments and are very sorry to know that we were not able to provide you with a memorable stay experience. During your stay, no matter what problems you encounter, please inform us in time that we will do our best to improve and solve them. Best Regards, IHG Social Listening Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast was included. There were actually two large rooms for breakfast, each one having buffet setup and one had made to order eggs, soups, and Chinese specialties. Great way to start a day of sightseeing.
Stayed 4 nights in Apr 2019
Response from IHG Social Listening Team on May 2, 2019
Dear Guest, Thanks for choosing to stay with us and your recognition of our hotel's breakfast. it sounds like you were able to enjoy a meal nice breakfast which is great to read. Please come back and see us again soon. Cheers, IHG Social Listening Team

6/10 Okay

Willie Cheong

Liked: Cleanliness, room comfort
Disliked: Staff & service
the hotel front desk service is below average as they have ill manner towards the guest.
Stayed 1 night in Apr 2019
Response from IHG Social Listening Team on Apr 22, 2019
Dear Guest, Thank you for sharing your feedback online. Please be assured that we will review our service chain and make appropriate courtesy for betterment whichever is possible. We sincerely hope it did not mar your experience at our hotel.  We look forward to the opportunity of welcoming you back soon. Best Regards, IHG Social Listening Team

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2019
Response from IHG Social Listening Team on Apr 24, 2019
Dear guest, Thanks for choosing to stay with us. We appreciate your comments and are truly glad to know that you enjoyed your stay with us. Hope you can choose to stay with us again. Sincerely, IHG Social Listening Team