Title: HUALUXE Shanghai Twelve at Hengshan by IHG (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # HUALUXE Shanghai Twelve at Hengshan by IHG Travelers can find tranquility in lush gardens or indulge in rejuvenating spa treatments while savoring delicious fusion cuisine from two distinct restaurants ## Photo gallery for HUALUXE Shanghai Twelve at Hengshan by IHG ![Indoor pool - HUALUXE Shanghai Twelve at Hengshan by IHG (Shanghai)](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/a8d1fae1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - HUALUXE Shanghai Twelve at Hengshan by IHG (Shanghai)](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/15d944db.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, desk, laptop workspace, free cribs/infant beds - HUALUXE Shanghai Twelve at Hengshan by IHG (Shanghai)](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/e1a4b36c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 King Bed Standard | Point of interest - HUALUXE Shanghai Twelve at Hengshan by IHG (Shanghai)](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/96f65687.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 restaurants, Fusion cuisine - HUALUXE Shanghai Twelve at Hengshan by IHG (Shanghai)](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/722016bb.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies HUALUXE Shanghai Twelve at Hengshan, an IHG Hotel, offers a luxury retreat with peaceful gardens. The spa provides hydrotherapy and massage treatments, while two on-site restaurants serve fusion cuisine. Guests enjoy the tranquil setting and free WiFi in their rooms. ## Reviews 8.8 Excellent ## Popular amenities - Pool - Spa - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Jan. 8 - Jan. 9](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=5414561&PinnedHotelID=5414561&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=5414561&PinnedHotelID=5414561&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 9 - Jan. 10](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=5414561&PinnedHotelID=5414561&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=5414561&PinnedHotelID=5414561&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=5414561&PinnedHotelID=5414561&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=5414561&PinnedHotelID=5414561&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=5414561&PinnedHotelID=5414561&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=5414561&PinnedHotelID=5414561&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 25 of 25 rooms ### View all photos for 1 King Bed 1 Bedroom Suite ![In-room safe, desk, laptop workspace, free cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/068aa7eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed 1 Bedroom Suite - Sleeps 2 ### View all photos for Deluxe Queen Room ![In-room safe, desk, laptop workspace, free cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/8b4ae32c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Queen Room - Sleeps 2 ### Presidential Suite, Multiple Beds ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hair dryer Rainfall showerhead Separate bathtub and shower Private bathroom - Sleeps 5 - 2 King Beds ### View all photos for 1 King Bed Premium ![In-room safe, desk, laptop workspace, free cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/3247e7d4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed Premium 10.0 Exceptional 2 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hair dryer Rainfall showerhead Separate bathtub and shower Private bathroom - 592 sq ft - Sleeps 3 - 1 King Bed ### View all photos for 1 King Bed Standard ![1 King Bed Standard](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/9ab18f5b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed Standard ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hair dryer Rainfall showerhead Separate bathtub and shower Private bathroom - 431 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Premium Room ![In-room safe, desk, laptop workspace, free cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/3247e7d4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hair dryer Rainfall showerhead Separate bathtub and shower Private bathroom - Sleeps 2 - 1 Twin Bed ### View all photos for Deluxe Suite, 1 King Bed (with Round Daybed) ![Deluxe Suite, 1 King Bed (with Round Daybed)](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/4e0fc60d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 1 King Bed (with Round Daybed) ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hair dryer Rainfall showerhead Separate bathtub and shower Private bathroom - 786 sq ft - Sleeps 3 - 1 King Bed ### View all photos for 1 King Bed Premium Courtyard View ![In-room safe, desk, laptop workspace, free cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/a27d3edb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed Premium Courtyard View 10.0 Exceptional 2 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hair dryer Rainfall showerhead Separate bathtub and shower Private bathroom - 517 sq ft - Sleeps 3 - 1 King Bed ### View all photos for 1 King Bed Standard Courtyard View ![In-room safe, desk, laptop workspace, free cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/1a46d9f3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed Standard Courtyard View 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hair dryer Rainfall showerhead Separate bathtub and shower Private bathroom - 420 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Courtyard Deluxe Double Room ![In-room safe, desk, laptop workspace, free cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/8ca48251.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Courtyard Deluxe Double Room - Sleeps 2 ### View all photos for 2 Queen Beds Premium Courtyard View ![In-room safe, desk, laptop workspace, free cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/c25468c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Queen Beds Premium Courtyard View - Sleeps 2 ### View all photos for Handicapped-friendly Double Room ![In-room safe, desk, laptop workspace, free cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/8b4ae32c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Handicapped-friendly Double Room - Sleeps 2 ### View all photos for Superior Room - Courtyard-View (Double Bed) ![In-room safe, desk, laptop workspace, free cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/2d7bf939.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room - Courtyard-View (Double Bed) - Sleeps 2 ### View all photos for Junior Suite, 1 King Bed ![In-room safe, desk, laptop workspace, free cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/db16e191.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hair dryer Rainfall showerhead Separate bathtub and shower Private bathroom - Sleeps 3 - 1 King Bed ### View all photos for Premium Room, 2 Queen Beds ![In-room safe, desk, laptop workspace, free cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/43128a5f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Queen Beds 8.0 Very good 4 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hair dryer Rainfall showerhead Separate bathtub and shower Private bathroom - Sleeps 4 - 2 Queen Beds ### View all photos for Standard Room ![In-room safe, desk, laptop workspace, free cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/cdbeb134.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.0 Very good 2 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hair dryer Rainfall showerhead Separate bathtub and shower Private bathroom - Sleeps 2 - 1 Twin Bed ### Standard Room, 1 King Bed, Accessible ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hair dryer Rainfall showerhead Separate bathtub and shower Private bathroom - Sleeps 2 - 1 King Bed ### Suite, 1 Bedroom ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hair dryer Rainfall showerhead Separate bathtub and shower Private bathroom - Sleeps 3 - 1 King Bed ### View all photos for Premium Room ![In-room safe, desk, laptop workspace, free cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/89a6270e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room - Sleeps 2 ### View all photos for Superior Room ![In-room safe, desk, laptop workspace, free cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/738d6991.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room - Sleeps 2 ### View all photos for 1 King Bed Deluxe STE with Round Daybed ![In-room safe, desk, laptop workspace, free cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/4732b434.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed Deluxe STE with Round Daybed - Sleeps 2 ### View all photos for 1 King Bed Junior Suite ![In-room safe, desk, laptop workspace, free cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/ccb4c7e4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed Junior Suite - Sleeps 2 ### View all photos for 2 Queen Beds Premium ![In-room safe, desk, laptop workspace, free cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/059f0119.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Queen Beds Premium - Sleeps 2 ### View all photos for 1 King Bed Standard ![In-room safe, desk, laptop workspace, free cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/42af0048.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed Standard - Sleeps 2 ### View all photos for President Suite ![In-room safe, desk, laptop workspace, free cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5420000/5414600/5414561/068aa7eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### President Suite - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FShanghai-Hotels-HUALUXE-Shanghai-Twelve-At-Hengshan.h5414561.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FShanghai-Hotels-HUALUXE-Shanghai-Twelve-At-Hengshan.h5414561.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C31.20485%2C121.44646&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=8w389iHKlNuY2xnFu3WrIaZHEsU=) 12 Hengshan Road, Xuhui District, Shanghai, Shanghai, 200031 #### What's nearby - Former French Concession \- 1 min walk \- 0.0 km - Hengshan Road \- 1 min walk \- 0.1 km - Metro City \- 19 min walk \- 1.6 km - Xujiahui Shopping District \- 19 min walk \- 1.6 km - Huai Hai Road Shopping District \- 4 min drive \- 3.1 km #### Getting around - Zhaojiabang Road Station - 6 min walk - Shanghai South Railway Station - 9 min drive - Hongqiao International Airport (SHA) - 32 min drive #### Restaurants - la Boulangerie et Patisserie by Pierre Gagnaire - le Comptoir de Pierre Gagnaire - T12: Lab - HERASA 禾壤 - Suzie ## About this property ### HUALUXE Shanghai Twelve at Hengshan by IHG Luxury family-friendly hotel near People's Square You can look forward to a terrace, a garden, and a playground at HUALUXE Shanghai Twelve at Hengshan by IHG. Indulge in a body treatment, hydrotherapy, and a massage at the onsite spa. Be sure to enjoy Fusion cuisine and more at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services. You'll also enjoy the following perks during your stay: - An indoor pool and a children's pool - Buffet breakfast (surcharge), express check-out, and express check-in - Babysitting (surcharge), massage treatment rooms, and an elevator - A 24-hour front desk, concierge services, and tour/ticket assistance Room features All 169 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and bathrobes. Other amenities include: - Bathrooms with rainfall showers and separate tubs/showers - Free infant beds, coffee/tea makers, and daily housekeeping ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/1000000/860000/859600/859549/48e7936c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Collection Hotel Xing Guo Shanghai Xuhui - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 303 reviews CA $172 CA $198 total includes taxes & fees Jan 19 - Jan 20 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=859549&PinnedHotelID=859549&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/108000000/107190000/107186500/107186468/9413a115.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Shanghai Jing'an Temple by IHG Jing'an - Breakfast included - Parking included - Free WiFi - Restaurant 9.2 Wonderful 102 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=107186468&PinnedHotelID=107186468&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1880000/1876400/1876380/cf3ed958.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Shanghai Jing'an by IHG Jing'an - 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Gym 9.6 Exceptional 102 reviews CA $148 CA $173 total includes taxes & fees Feb 8 - Feb 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=72027396&PinnedHotelID=72027396&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1420000/1411900/1411815/143efe6d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### InterContinental Shanghai Ruijin by IHG Huangpu - Pool - Spa - Free WiFi - Restaurant 9.0 Wonderful 259 reviews CA $258 CA $301 total includes taxes & fees Feb 8 - Feb 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=1411815&PinnedHotelID=1411815&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/1000000/540000/533900/533807/0822ddab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Portman Ritz-Carlton, Shanghai Jing'an - Pool - Hot tub - Restaurant - Air conditioning 9.0 Wonderful 782 reviews CA $219 CA $255 total includes taxes & fees Jan 10 - Jan 11 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-10&endDate=2026-01-11&selected=533807&PinnedHotelID=533807&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/2000000/1710000/1700800/1700769/9a65963d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Renaissance Shanghai Yu Garden Hotel on the Bund Downtown Shanghai - Pool - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 1,000 reviews CA $144 CA $168 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=1700769&PinnedHotelID=1700769&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Height restrictions apply for onsite parking ### Food and drink - Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: CNY 288 per person - 2 restaurants - A bar/lounge ### Restaurants on site - 12 Hengshan - Lobby Lounge - Tops and Terrace ### Things to do - Children's pool - Full-service spa - Health club - Indoor pool - Playground - Steam room ### Family friendly - Babysitting (surcharge) - Children's pool - In-room crib - Indoor pool - Laundry facilities - Playground ### Conveniences - 24-hour front desk - Free newspapers in lobby - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Wedding services ### Business services - Business center - Conference space ### Outdoors - Garden - Terrace ### Full-service spa - 2 treatment rooms - Facials - Hydrotherapy - Prenatal massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible bathtub - Elevator - Grab bar near toilet - Lever door handles - Transfer shower - Visual fire alarm - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to elevator - Wheelchair-accessible registration desk - Wheelchair-width doorways ### More - 1 building - 6 floors - Art Deco architecture - Ballroom - Banquet hall - Built in 2012 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Free crib ### Bathroom - Bathrobes - Hair dryer - Private bathroom - Rainfall showerhead - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - 42-inch LED TV - iPod dock ### Food and drink - 24-hour room service - Coffee/tea maker - Espresso maker - Free bottled water ### More - Air conditioning - Connecting rooms available - Desk - Free daily newspapers - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: noon Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. ### Renovations and closures The property will be renovating from January 5 2026 to January 14 2026 (completion date subject to change). The following areas are affected: - Swimming pool During renovations, the hotel will make every effort to minimize noise and disturbance. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately CNY 288 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property Parking height restrictions apply Children under 15 years old are not allowed in the swimming pool without adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### National rating Property class, provided by our rating system, is based on property type, amenities, and services. ### Property is also known as Luxury Collection Hotel Shanghai Twelve Hengshan Twelve Hengshan Luxury Collection Twelve Hengshan Luxury Collection Hotel Twelve Hengshan Luxury Collection Hotel Shanghai Twelve Hengshan Luxury Collection Shanghai Twelve Hengshan Shanghai Twelve Shanghai Twelve at Hengshan A Luxury Collection Hotel Shanghai Twelve Hengshan Collection ## Frequently asked questions ### Does HUALUXE Shanghai Twelve at Hengshan by IHG have a pool? ### How much does it cost to stay at HUALUXE Shanghai Twelve at Hengshan by IHG? ### Is HUALUXE Shanghai Twelve at Hengshan by IHG pet-friendly? ### What time is check-in at HUALUXE Shanghai Twelve at Hengshan by IHG? ### What time is check-out at HUALUXE Shanghai Twelve at Hengshan by IHG? ### Where is HUALUXE Shanghai Twelve at Hengshan by IHG located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## HUALUXE Shanghai Twelve at Hengshan by IHG Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.8 Location ### 9.0 Staff & service ### 8.4 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 81 8 - Good 52 6 - Okay 8 4 - Poor 5 2 - Terrible 3 ## Reviews ### 10/10 Excellent #### Nicolas Nov 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel in a great location. Very nice room, well equipped. Breakfast is top notch. ##### Nicolas Stayed 8 nights in Oct 2025 ### 10/10 Excellent #### Shelly May 24, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location, multi choice breakfast, nice enviornment ##### Shelly Stayed 13 nights in May 2024 ### 8/10 Good #### Sandesha Mar 4, 2024 Very good location, staff and clean rooms. ##### Sandesha Stayed 1 night in Mar 2024 ### 8/10 Good #### Huong Apr 7, 2025 Liked: Staff & service, amenities, property conditions & facilities Enjoyed our stay at the HUALUXE mainly due to the staff who were incredibly friendly and helpful. Our room was a bit dated and a bit dusty in some corners, but overall not too bad. Location was great, easy to walk into the central area with lots of restaurant choices! ##### Huong Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### John Feb 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel facility is slightly old but clean and comfortable, a quiet spacious oasis. When I stayed there in Feb. 2025, their price was a good deal. I highly recommend if you are looking for a comfortable, quiet, convenient place to stay. If you are looking for hustle and bustle, this hotel is a little far from the Bund. ##### John Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Verified traveller Dec 15, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Huge comfortable room I travel and stayed in a King room by myself - the room is HUGE with lots of space to walk around or lay my luggages in the floor. The bed was very comfortable. ##### Verified traveller Stayed 2 nights in Dec 2024 ### 8/10 Good #### Shin Dec 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities more instant coffee would be great! ##### Shin Stayed 2 nights in Dec 2025 ### 4/10 Poor #### Yu Boon Dec 29, 2025 Furniture are old and ##### Yu Boon Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Kate Apr 1, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful hotel. Excellent location, across from the subway, and incredibly helpful staff! ##### Kate Stayed 7 nights in Mar 2023 ### 10/10 Excellent #### Winton Oct 21, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Happy to recommend Everything was as would be expected in a quality hotel. I enjoyed my stay. ##### Winton Stayed 2 nights in Oct 2024 ### 8/10 Good #### Davi Sep 15, 2025 Liked: Amenities, property conditions & facilities I love the style of the hotel and we even got an upgrade. I think staff try to be helpful but it didn’t quite hit the spot. It was summer and the air conditioning is not as consistent as we would like so sleep wasn’t so good. Room style was great. Love the garden area. The visit was just sickly hot for us so affected our experience. Breakfast was complementary, not sure if it’s due to the upgrade and we enjoyed the breakfast- had a variety of healthy and normal options. We will probably stay again if we come to Shanghai but not in summer next time. ##### Davi Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Verified traveller Mar 2, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort everything met or exceeded expectations but Abby at the front desk was simply supe.b ##### Verified traveller Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Shelly Nov 4, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very convenient location, like their breakfast. The option for dinner could be improved. ##### Shelly Stayed 12 nights in Oct 2023 ### 2/10 Terrible #### Jay Apr 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities One of the worst stay in my hotel experience. Hotel and amenities are fine and nice but hotel refused to turn on AC while the rooms are scorching hot, humid and stuffy. I get it, its april and still cool outdoor but indoor is a separate story. I was waking up covered in sweat, drenched and yet they still refuse to turn on the AC. Their reasoning is that they would have tovturn on the central AC and would be the entire floor, not just my room, which doesnt make sense to me. Other guests can choose to turn off if it is cold. Would not choose this hotel again as there are plenty quality hotels available in shanghai ##### Jay ### 4/10 Poor #### Man Dec 6, 2025 Liked: Cleanliness Disliked: Property conditions & facilities 前枱有些員工沒有什麼耐心聆聽!房間冷暖氣力不從心,換另外一間房間就變熱水供應不足的情況!唯一清潔房間人員有禮親切和樓上五樓早餐的服務態度好。 ##### Man Stayed 7 nights in Nov 2025 ### 2/10 Terrible #### MASAO Sep 24, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities 施設が古く、部屋の設備不具合が3箇所もあり、部屋を交換して貰いました。 朝食は、残飯みたいな感じで、補充もかなり遅く、仕方なく残り物を食べました。 IHG系のホテルで期待したのですが、残念です。 立地は良く、静かな環境ですが、値段の割にサービス、客室は3星クラスです。 ##### MASAO Stayed 2 nights in Sep 2025 ### 8/10 Good #### Tomomi Jul 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 駅からすぐ側で近かったので移動に便利でした!ホテル内もとても綺麗でした! ##### Tomomi Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### David May 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I thought it was a great property with walking access to local food establishments and metro station right across the street ##### David Stayed 4 nights in May 2025 ### 6/10 Okay #### HIROMI Apr 8, 2025 Liked: Cleanliness, amenities Disliked: Staff & service, property conditions & facilities 綺麗なホテルで室内も広く良いホテルです。アメニティも揃っていました。フロントは日本語は通じないので通訳アプリで対応した。 朝食はバラエティー豊かです。 エアコンが壊れていたので、寒い思いをした。喫煙エリアはホテル内にはありませんので外に行きました。 ##### HIROMI Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Rika Dec 21, 2024 Liked: Cleanliness, staff & service, property conditions & facilities 家族3人で宿泊しました。部屋が広く、ベッドが質が高くとても良かった。浴室も広く、バスタブも快適です。朝食も品数が多く、美味しかったです。また、上海へ行く際には利用したいです。 ##### Rika Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Thomas Jul 5, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Boutique hôtel au top! Très belle surprise que cet hôtel. Chambre spacieuse, élégamment décorées. Je reviendrai lors de mon prochain séjour. ##### Thomas Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### RYBERG Nov 25, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Modernt och lyxigt ##### RYBERG Stayed 1 night in Nov 2023 ### 6/10 Okay #### FanJin Nov 25, 2023 Liked: Staff & service, amenities, property conditions & facilities 廁所有發霉 ##### FanJin Stayed 2 nights in Nov 2023 ### 4/10 Poor #### Kiyoko May 25, 2023 Disliked: Staff & service 交通便利、ホテル周囲が静かところで有り、しかし夜酒を飲むBarが多いから、毎日朝2時頃酒を酔っ払客が廊下で、部屋に大き声でお喋りするが耐えられない。 ##### Kiyoko Stayed 7 nights in May 2023 ### 10/10 Excellent #### Verified traveller Apr 16, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 10分滿分,我給9.9! 和家人在復活節期間到上海旅遊,首三天就住在這間酒店。 因為工作太繁忙的關係,竟然約訂了日子也不知道,幸好店家也很幫忙處理,也酌情豁免了罰金。 酒店坐落於行山路地鐵站旁,走3分鐘就到, 10分方便。周遭都是比較寧靜的街道,有很多外國餐廳。不過附近也有一間社區飯堂,喜歡道地食品的可以過去試試,又便宜又好吃! 房間十分寬闊,當然有一點歲月的痕跡,但是保養還算不錯。酒店沒有什麼兒童設施,但有一個十分不錯的恆溫泳池和健身室,我們悠閒地在那兒渡過了一個上午❤️ 往外灘也不算太遠,搭地鐵的話半小時到達人民廣場,再慢慢走過去。 這間酒店我高度推薦,如果唯一要挑剔的話就是電視的畫面有點問題,可是去旅遊的話,應該多往外走走,而不是待在房間看電視呢! ![](https://a.travel-assets.com/ugc/hotel-reviews/6BBEB00CA02B052A090A726DAB8B358DB7B6C51B1681616358376.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0127C7BFD695B4842FDF40DD87C645A13BA7B1721681616357439.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/BF242345A1810D3C4AD6BA510F88F5AEFEAAA9251681616358002.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![在酒店附近的社區飯堂……獅子頭好棒!](https://a.travel-assets.com/ugc/hotel-reviews/A0F52DDA38A1D93E6B661D3B86429361A4CA67A41681616359452.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 3 nights in Apr 2023 ## Expedia's Latest Trends ### Hotels > [Sundial Hotel](https://www.expedia.ca/Whistler-Hotels-Sundial-Hotel.h882262.Hotel-Information) > > [Conrad Shanghai](https://www.expedia.ca/Shanghai-Hotels-Conrad-Shanghai.h1509301.Hotel-Information) > > [The Langham, Shanghai, Xintiandi](https://www.expedia.ca/Shanghai-Hotels-The-Langham.h3675078.Hotel-Information) > > [Hyatt House Winnipeg-South/Outlet Collection](https://www.expedia.ca/Toronto-Hotels-Hyatt-House-Winnipeg-Southwest.h38338192.Hotel-Information) > > [Hotels in Kyoto](https://www.expedia.ca/Kyoto-Hotels.d6131486.Travel-Guide-Hotels) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Atwell Suites Shanghai Wuning by IHG](https://www.expedia.ca/Shanghai-Hotels-Atour-S-Wuning-Road-Hupu-Basketball-Themed-Hotel-Shanghai.h33239062.Hotel-Information) > > [Fairmont Peace Hotel on the Bund](https://www.expedia.ca/Shanghai-Hotels-Fairmont-Peace-Hotel.h44282.Hotel-Information) > > [Hotels in Edinburgh](https://www.expedia.ca/Edinburgh-Hotels.d6069845.Travel-Guide-Hotels) > > [Grand Hyatt Shanghai](https://www.expedia.ca/Shanghai-Hotels-Grand-Hyatt-Shanghai.h201131.Hotel-Information) > > [InterContinental Shanghai Wonderland by IHG](https://www.expedia.ca/Shanghai-Hotels-Intercontinental-Shanghai-Wonderland.h23530961.Hotel-Information) > > [Bahia Principe Grand Jamaica - All Inclusive](https://www.expedia.ca/Montego-Bay-Hotels-Bahia-Principe-Grand-Jamaica-All-Inclusive.h1576054.Hotel-Information) > > [The Westin Bund Center, Shanghai](https://www.expedia.ca/Shanghai-Hotels-The-Westin-Bund-Center.h905760.Hotel-Information) > > [Disney's Grand Californian Hotel and Spa](https://www.expedia.ca/Anaheim-Hotels-Disneys-Grand-Californian-Hotel-And-Spa.h692655.Hotel-Information) > > [Hotels in SoHo](https://www.expedia.ca/SoHo-New-York-Hotels.0-n6142503-0.Travel-Guide-Filter-Hotels) > > [Hotels with Free Parking in SeaTac](https://www.expedia.ca/SeaTac-Hotels-Hotels-With-Free-Parking.0-0-d156205-tHotelswithFreeParking.Travel-Guide-Filter-Hotels) > > [1 Hotel Brooklyn Bridge](https://www.expedia.ca/New-York-Hotels-1-Hotel-Brooklyn-Bridge.h15399642.Hotel-Information) > > [Pudong Shangri-La, Shanghai](https://www.expedia.ca/Shanghai-Hotels-Pudong-Shangri-La.h124595.Hotel-Information) ### Flights > [Flights from Toronto](https://www.expedia.ca/lp/flights/178314/flights-from-toronto) > > [Air Canada](https://www.expedia.ca/Air-Canada-Flights.cAC.Travel-Guide-Airlines) > > [Flights from Dorval (YUL) to Cancun (CUN)](https://www.expedia.ca/lp/flights/yul/cun/montreal-to-cancun) > > [Flights from Deer Lake (YDF) to Goffs (YHZ)](https://www.expedia.ca/lp/flights/ydf/yhz/deer-lake-to-halifax) > > [Flights from Goffs (YHZ) to Mumbai (BOM)](https://www.expedia.ca/lp/flights/yhz/bom/halifax-to-mumbai) > > [Flights from Richmond (YVR) to Sa Khu (HKT)](https://www.expedia.ca/lp/flights/yvr/hkt/vancouver-to-phuket) > > [Flights from Richmond (YVR) to Nadi (NAN)](https://www.expedia.ca/lp/flights/yvr/nan/vancouver-to-nadi) ### Activities ### Packages