4/10 Poor
Heather
May 6, 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I’m pretty upset overall about my stay at this hostal. Here’s the bad and I’ll follow with the good. The very first night I checked in, the room smelled
Absolutely disgusting. I tried opening all the windows, fan in bathroom etc. Then I thought maybe the smell was coming from
Outside so I closed everything. Nope! The smell was RAW sewage and was coming from the bathroom and was permeating the everything. I was coughing and gagging and getting a headache really quickly. When I realized the stench was from
Inside the room, I asked the front desk what they could do. The reply was nothing because they were fully booked. I said “please go and smell
This and see for yourself that I cannot sleep there.” The front desk did not go to check it or have anyone check it. They said they could change my room teg following day. Since it was nighttime and I didn’t have other options, I tried to sleep. Coughing all
Night. Terrible night there.
Once changed the next day, everything was great. Super helpful and friendly
Front desk and a clean room. I got the runaround about the first night I stayed saying “we will do something for you, refund you but have to wait for the manager to check the room in a week.” Ok - I’ll
wait for your response. Nothing. So I wrote back and the owner/manger offers a $13 refund on a $119 room. Completely ridiculous. I recommend this hostal only if you don’t stay in
The “Aguas”
Room and don’t expect them
To take care of you if anything
Is unsanitary
