Beach

Reviews of Hôtels Gouverneur Sept-Îles

3 out of 5
Hôtels Gouverneur Sept-Îles
666, boul. Laure, Sept-Iles, QC

Reviews

7.8

Good

Rating 10 - Excellent. 213 out of 710 reviews" "
Rating 8 - Good. 300 out of 710 reviews" "
Rating 6 - Okay. 116 out of 710 reviews" "
Rating 4 - Poor. 53 out of 710 reviews" "
Rating 2 - Terrible. 28 out of 710 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Gilles

Business traveller
Disliked: Staff & service
They did not clean the room anf they were rude. I would not go there again
Stayed 3 nights in Mar 2024
Response from Souad on Mar 18, 2024
We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.

10/10 Excellent

DARREN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aurélie on Feb 26, 2024
Merci d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt !

2/10 Terrible

Consulate Korea in Montreal

Stayed 1 night in Feb 2024
Response from Aurélie on Mar 20, 2024
Thank you for taking the time to rate our property. We are sorry to see that you did not enjoy your stay. We appreciate your feedback: Do not hesitate to reach out and tell us what we could have done better. We hope to have the chance of seeing you again for a better experience.

8/10 Good

Darcy

Stayed 2 nights in Dec 2023
Response from Aurélie on Dec 14, 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2/10 Terrible

Consulate Korea in Montreal

Stayed 1 night in Dec 2023
Response from Aurélie on Dec 28, 2023
Thank you for taking the time to rate our property. We are sorry to see that you did not enjoy your stay. We appreciate your feedback: Do not hesitate to reach out and tell us what we could have done better. We hope to have the chance of seeing you again for a better experience.

6/10 Okay

Mohamed Ould Abdoul

Liked: Amenities
The location was great. I didn't like the continental breakfast.
Stayed 1 night in Nov 2023
Response from Aurélie on Nov 29, 2023
Thank you for sharing your thoughts with us. We are sorry to hear that the continental breakfast did not meet your expectations. We hope you will give us another opportunity to provide you with a more satisfying stay next time.

10/10 Excellent

François

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
site was ok , nice peoples
Stayed 1 night in Nov 2023
Response from Aurélie on Nov 17, 2023
Thank you for choosing our hotel! We are happy that your stay was so pleasant. It will be our pleasure to welcome you for another great experience next time you're in the area :)

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Aurélie on Oct 31, 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Lester

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from gneron on Oct 24, 2023
BONJOUR , MERCI DE VOTRE COMMENTAIRE ET AU PLAISIR DE VOUS REVOIR.Gaétan

8/10 Good

Jennifer, LITTLE CURRENT

Travelled with partner
Disappointed in breakfast, but thankful for laundry facilities
Stayed 2 nights in Oct 2023
Response from Aurélie on Oct 23, 2023
Thank you for taking the time to share your feedback. We hope to have the pleasure of seeing you again.

6/10 Okay

Lise B, Lincoln

Liked: Staff & service
Carpets in hallway needed to be replaced. Once I was in bed I received a call from the front desk that they had mistakenly given another customer the same room and a key.
Stayed 2 nights in Oct 2023
Response from Aurélie on Oct 23, 2023
Thank you for sharing your impressions. We apologize for the inconvenience encountered during your stay and understand your disappointment. Rest assured that we are committed to resolving these issues to improve the overall customer experience. Your comments are valuable and we hope to have the opportunity to welcome you again.

8/10 Good

Guy

Stayed 1 night in Oct 2023
Response from Aurélie on Nov 7, 2023
Merci d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!

8/10 Good

Anne

Stayed 1 night in Oct 2023
Response from Aurélie on Oct 10, 2023
Merci d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Aurélie on Oct 4, 2023
Merci pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous recevoir à nouveau!

8/10 Good

Jocelyn

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Aurélie on Oct 30, 2023
Merci pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous recevoir à nouveau!

8/10 Good

cyril

Liked: Cleanliness, staff & service, property conditions & facilities
We spent one night, and the room was excellent in size and cleanness
Stayed 1 night in Sep 2023
Response from Élise on Sep 25, 2023
Thank you for your review! We are glad that you enjoyed your stay. See you soon :)

8/10 Good

Mathieu

Business traveller
Liked: Cleanliness, staff & service, room comfort
ok and clean
Stayed 2 nights in Sep 2023
Response from Élise on Sep 22, 2023
Thank you for your review! We are glad that you enjoyed your stay. See you soon :)

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, property conditions & facilities
All is great
Stayed 1 night in Sep 2023
Response from Élise on Sep 19, 2023
Merci de votre avis si positif sur votre expérience. C'est un plaisir d'apprendre que tout était à votre goût. N'hésitez pas à revenir, nous serons heureux de vous recevoir.

4/10 Poor

Alex

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms are outdated.
Stayed 5 nights in Aug 2023
Response from Élise on Sep 1, 2023
Thank you fo sharing your comments with us. We are indeed undergoing renovations to improve our facilities and provide a better customer experience. We hope you'll come back and give us the chance to show you the improvements.

8/10 Good

letysia

Stayed 1 night in Aug 2023
Response from Élise on Sep 6, 2023
Merci pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous revoir!

4/10 Poor

DENIS

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bad odor
Bad odor in room.
Stayed 1 night in Aug 2023
Response from Élise on Aug 23, 2023
Thank you for sharing your thoughts with us. We are sorry to hear that the experience did not meet your expectations. We hope you will give us another opportunity to provide you with a more satisfying stay next time.

10/10 Excellent

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value.
Stayed 1 night in Aug 2023
Response from Élise on Aug 18, 2023
Thank you for your beautiful review. We hope you will come back to visit us again soon!

10/10 Excellent

Tracy

Travelled with partner
Staff very welcoming and friendly. Our room was lovely with ‘big’ mini fridge, microwave, comfy cozy beds and nice shower. Wifi worked perfectly! Location is good for the city.
Stayed 2 nights in Jul 2023
Response from Élise on Jul 24, 2023
Thank you so much! We hope to have the pleasure of welcoming you again during your next visit to Sept-Îles.

8/10 Good

Renato

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good Hotel the only thing I did not like it the pillows to soft to my self.
Stayed 1 night in Jul 2023
Response from Élise on Jul 17, 2023
Thank you for rating our property! We appreciate your feedback. Don't hesitate to ask for different pillows next time :)

8/10 Good

Tony, Manotick

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Good basic motel in boring part of town
Stayed 1 night in Jul 2023
Response from Élise on Jul 17, 2023
Thank you for your review. We hope you will come back to visit us again soon.

8/10 Good

Dennis

Stayed 1 night in Jul 2023
Response from Ismail on Aug 8, 2023
Thank you for your positive feedback on your experience!

4/10 Poor

Donna Liza

Travelled with partner
The hotel is off the main road and a short 5 min drive to the pier for events and nice restaurants. The building is old and currently under renovations. In the hallways there were peeling walls and hotel always smelled of cigarettes. The room was nice however walls are paper thin, we heard the neighbour talking on the phone for a long time and clearly hear each word. Reception was not helpful. When asked about excursions they looked at us with a black stare and said they didn’t no without offering to guide us to another resource for help. Lastly, I would recommend putting the outdoor ashtrays on the side of the building. They are currently located in the front so if you’re coming in, you have to go through a cloud of smoke to get in the building. I wouldn’t stay again.
Stayed 2 nights in Jul 2023
Response from Ismail on Aug 8, 2023
We appreciate you sharing your feedback and bringing your concerns to our attention.

10/10 Excellent

Maureen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Élise on May 26, 2023
Thank you for your beautiful review. It will be a pleasure to welcome you on your next stays, see you soon!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent receptionist, room ready early, clean, comfy, quiet, excellent box breakfast…
Stayed 1 night in May 2023
Response from gneron on May 24, 2023
merci de vos commentaires, c'est un plaisir de répondre a vos attentes.Gaetan

8/10 Good

Nabil

Stayed 1 night in Feb 2023
Response from Élise on Mar 6, 2023
Merci pour votre belle note! Nous espérons que vous reviendrez bientôt séjourner chez nous.

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Stayed 2 nights in Nov 2022
Response from Élise on Dec 2, 2022
Nous vous remercions d’avoir pris le temps de partager vos impressions avec vous. Nous sommes désolés que votre séjour à notre hôtel n'ait pas été à la hauteur de vos attentes. Nous aimerions vous rejoindre afin d’échanger sur votre situation et de savoir ce que nous aurions pu faire de mieux. N'hésitez pas à nous contacter.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2022
Response from Élise on Nov 21, 2022
Merci pour votre belle note! Nous espérons que vous reviendrez bientôt séjourner chez nous.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Élise on Nov 17, 2022
Thank you for your beautiful review! We hope to have the pleasure of welcoming you again during your next visit to Sept-Îles.

2/10 Terrible

Aude

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
I specifically chose this hotel because it had a Restaurant/Bar, as I travel for business and like to not have to leave the premises. On my arrival, before I checked in, I asked the front desk to confirm that there was a restaurant, they said no, actually it’s closed presently. I pointed out that I needed a hotel with restaurant, and this was false advertising, and if they could refer one, I would appreciate, they told me there was not such a thing in their city, so I booked there as it was late and was tired from my trip. In the morning, at my great surprise, I notice that right across the street was hotel with restaurant. Clerk and manager lied to me and were extremely rude. I must point out that I reached out on the phone to Expedia support, and agent was no help what so ever!
Stayed 4 nights in Nov 2022
Response from Élise on Nov 21, 2022
We are sorry to hear that the hotel wasn't up to your expectations. However, there is no mention of a restaurant on our website or on Expedia. Feel free to contact us to let us know where you saw this misleading information.

10/10 Excellent

Nathalie

Stayed 1 night in Oct 2022

8/10 Good

Stéphane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2022
Response from Cinthia on Sep 6, 2022
Merci de votre belle note sur votre expérience. N'hésitez pas à revenir séjourner chez nous, il nous fera plaisir de vous accueillir!

8/10 Good

Claude

Stayed 1 night in Aug 2022
Response from Cinthia on Aug 26, 2022
Bonjour,Merci de votre belle note sur votre expérience. N'hésitez pas à revenir séjourner chez nous, il nous fera plaisir de vous accueillir!

8/10 Good

Claude

Stayed 1 night in Aug 2022
Response from Cinthia on Aug 26, 2022
Bonjour,Merci de votre belle note sur votre expérience. N'hésitez pas à revenir séjourner chez nous, il nous fera plaisir de vous accueillir!

6/10 Okay

Mathieu-Olivier

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Mur en stuko
La chambres étais propre quoiqu'un peu humide a l'arrivé. Le service étais impeccable. La seul mauvaise note: Les murs des chambres sont mal isolé et insonorisé. On entend très bien les voisins ou le personel qui nettoie les chambres tôt le matin. Je devais baissé le son de la tv le soir pour pas détangé les autres occupants
Stayed 4 nights in Aug 2022
Response from Elise on Aug 18, 2022
C’est avec grande attention que nous avons pris connaissance de votre commentaire. Nous sommes désolés que votre séjour dans notre hôtel n'ait pas été à la hauteur de vos attentes. Votre satisfaction est très importante pour nous. Vos commentaires nous aiderons à procéder à des améliorations afin de proposer une expérience de qualité supérieure à nos hôtes à venir. Nous espérons avoir une autre chance de vous accueillir dans notre hôtel dans un futur proche.

10/10 Excellent

harry

Stayed 2 nights in Aug 2022
Response from Charles Dionne, Directeur Hébergement on Aug 5, 2022
Wow! Nous vous remercions pour votre belle note. Nous sommes heureux et fier de voir que vous avez passé une merveilleuse expérience et que l'hôtel et la qualité du service ont répondu à vos attentes. En attente de vous accueillir de nouveau au sein de notre hôtel de Sept-Îles! Cordialement,

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Charles Dionne, Directeur Hébergement on Aug 5, 2022
Wow! Nous vous remercions pour votre belle note. Nous sommes heureux et fier de voir que vous avez passé une merveilleuse expérience et que l'hôtel et la qualité du service ont répondu à vos attentes. En attente de vous accueillir de nouveau au sein de notre hôtel de Sept-Îles! Cordialement,

10/10 Excellent

Csaba

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Charles Dionne, Directeur Hébergement on Jul 26, 2022
Wow! Nous vous remercions pour votre belle note. Nous sommes heureux et fier de voir que vous avez passé une merveilleuse expérience et que l'hôtel et la qualité du service ont répondu à vos attentes. En attente de vous accueillir de nouveau au sein de notre hôtel de Sept-Îles! Cordialement,

8/10 Good

Helene

Liked: Cleanliness, staff & service
Propre, personnel courtois et attentionné. Petit déjeuner inclus en format boîte pour emporter. Salle d'exercice condamné. Intérieur des lieux communs un peu désuet.
Stayed 1 night in Jul 2022
Response from Elise on Jul 15, 2022
C’est avec grand plaisir que nous prenons connaissance de vos bons mots. Merci et à la prochaine!

8/10 Good

Frederic

Stayed 1 night in Jul 2022

8/10 Good

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Jun 2022
Response from Charles Dionne, Directeur Hébergement on Jun 19, 2022
Thank you for choosing our establishment. We are delighted to see that you enjoyed your stay! We look forward to seeing you soon!

8/10 Good

Jamie

Stayed 1 night in Jun 2022
Response from Charles Dionne, Directeur Hébergement on Jun 14, 2022
Merci d'avoir évalué notre établissement. Nous sommes ravis de voir que vous avez aimé votre séjour et espérons vous revoir bientôt!

10/10 Excellent

Maureen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Charles Dionne, Directeur Hébergement on Jun 10, 2022
WoW! Merci pour votre superbe note! Nous sommes ravis d'apprendre que votre séjour chez-nous ait dépassé vos attentes. Nous espérons vous accueillir à notre propriété à nouveau sous peu. Bien à vous,

8/10 Good

Angela

Stayed 1 night in Mar 2022
Response from Charles Dionne, Directeur Hébergement on Mar 24, 2022
Bonjour, Merci d'avoir choisi notre établissement pour votre séjour à Sept-Îles. Nous sommes ravis de voir que nos installations vous ont plu. Au plaisir de vous revoir bientôt.

8/10 Good

Jean-Cimon

Stayed 1 night in Mar 2022
Response from Charles Dionne, Directeur Hébergement on Mar 10, 2022
Merci d'avoir noté votre séjour dans notre établissement. Nous sommes ravis de savoir que vous avez apprécié nos installations. Au plaisir de vous revoir bientôt à l'Hôtel Gouverneur Sept-Îles!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from AR on Dec 16, 2021
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires.