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Mercure Ambassador Seoul Hongdae – Avis

4 out of 5
Mercure Ambassador Seoul Hongdae
144, Yanghwa-ro, Mapo-gu, Seoul

Avis

9,4

Exceptionnel

Note de 10 – Excellent, d’après 472 avis sur 654." "
Note de 8 – Bien, d’après 142 avis sur 654." "
Note de 6 – Acceptable, d’après 28 avis sur 654." "
Note de 4 – Médiocre, d’après 6 avis sur 654." "
Note de 2 – Terrible, d’après 6 avis sur 654." "

9,4/10

Propreté

9,4/10

Service et personnel

9,2/10

Commodités

9,4/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Victor

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2023
Jay Seong a répondu le 20 sept. 2023
Dear. Victor.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Pugalraj

Séjour de 1 nuit en janvier 2023
Kai a répondu le 7 janv. 2023
Dear. Guest.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Brad, SonGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Wing Sum

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
地理位置很好，房間很新淨，舒服又很隔音，即使在馬路旁也不嘈吵。下次再來首爾也會再住這間酒店。
Séjour de 4 nuits en mai 2024

8/10 – Bien

jackie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel location is in the heart of Hongdae and a short walk from the metro. The room is slightly smaller than expected but very manageable for two people. Expect to hear performers (singers) late into the night from your room.
Séjour de 5 nuits en mai 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 26 mai 2024
Dear jackie.On behalf of the entire team at Mercure Ambassador Seoul Hongdae, we are incredibly appreciative that you took the time to share details on your experience with us! We are delighted to hear that you enjoyed your stay with us. It is always out top priority to ensure our guests feel welcomed and comfortable throughout their stay, and knowing we have achieved this with you fills us with great joy.Your positive feedback is a a tremendous source of motivation for our team, and rest assured, we will continue to strive for excellence in the services we provide. It is guests like you that make our job truly rewarding.Thank you again for sharing your experience and If you have a chance, please give us an opportunity to welcoming you again.Warmest regards, Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Eriko

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
シャワーの水圧が弱かったです!
Séjour de 2 nuits en mai 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 26 mai 2024
Dear Eriko,この度Mercure ambassador Seoul Hongdaeをご利用頂きまして誠にありがとうございます。当館は24時間対応可能となっており、おっ客様に寄り添った接客を日々心掛けております。お客様が仰る通り、Hongdae駅からも近く、繁華街中心にございますのでどこへ行くにもアクセスしやすい利便性の高い立地となっております。またお部屋に関しましてご評価いただきありがとうございます。当館は、日本のコンセントを設置しており変圧器なしでご利用いただけます。快適にお過ごしいただけたようで大変嬉しく思います。これからも安心してご宿泊いただけますようスタッフ一同精進して参ります。また韓国にお越しの際は、当館をご利用いただけますと幸いです。お客様のまたのお越しを心よりお待ちしております。Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

KANA

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
とても良かったです！
Séjour de 2 nuits en mai 2024
Jay Seong a répondu le 22 mai 2024
KANA様へ、この度は、Mercure Ambassador Seoul Hongdae でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。ありがとうございました。Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

8/10 – Bien

SHIN YOUNG

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mai 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 14 mai 2024
Dear. Guest.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Minh An

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfekte Lage, sehr nahe an der Hongdae street, also auch gut wer ein Nachtleben führt. Ausserdem ist eine U-Bahn Station grad in der nähe
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 7 mai 2024
Dear. Minh An.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

6/10 – Acceptable

Ka Kui

Voyage de couple
Points faibles : État et installations de l’hébergement
room too small
Séjour de 2 nuits en avril 2024
Jay Seong a répondu le 2 mai 2024
Dear Ka Kui,Thank you for taking the time to tell us about your experience at the Mercure Ambassador Seoul Hongdae. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

8/10 – Bien

Sze Ki

Voyage en famille
Points forts : Service et personnel
酒店職員有禮，笑容親切。住宿一帶購物、交通方便，餐飲選擇極多，非常推薦入住。
Séjour de 4 nuits en avril 2024
Jay Seong a répondu le 2 mai 2024
尊敬的Sze Ki：感谢惠赐有关下榻 Mercure Ambassador Seoul Hongdae 的宝贵意见。听到您对我们工作的肯定，十分开心。我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。谨启Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

6/10 – Acceptable

Vivian

Voyage en groupe
.
Séjour de 4 nuits en avril 2024
Jay Seong a répondu le 2 mai 2024
Dear Vivian,Thank you for taking the time to tell us about your experience at the Mercure Ambassador Seoul Hongdae. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Victor

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very convenient and a lot of good restaurants nearby
Séjour de 4 nuits en mars 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 29 avr. 2024
Dear. Guest.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,

10/10 – Excellent

Audrey

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful rooms, comfortable beds in the heart of Hongdae. Great service.
Séjour de 1 nuit en avril 2024
Jay Seong a répondu le 24 avr. 2024
Dear. Guest.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Noshkha

Séjour de 13 nuits en avril 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 14 mai 2024
Dear. Guest.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Aaron

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
super convenient location. Accessable to basically everything. Great vibe and atmosphere on the street
Séjour de 3 nuits en avril 2024
Jay Seong a répondu le 24 avr. 2024
Dear. Aaron.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Rosa, Brooklyn

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Centrally located, convenient and accessible hotel in the heart of Hondae.
Séjour de 5 nuits en avril 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 15 avr. 2024
Dear Rosa,On behalf of the entire team at Mercure Ambassador Seoul Hongdae, we are incredibly appreciative that you took the time to share details on your experience with us! We are delighted to hear that you enjoyed your time, from the details and design to the comfort and care that our team instilled throughout your stay. We look forward to welcoming you back to your home away from home very soon!Warmest regards,

10/10 – Excellent

Cherry

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location, lovely room with view. The shower would randomly leak and the auto flush toilet was very loud.
Séjour de 4 nuits en avril 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 7 avr. 2024
Dear. Cherry.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Dianne

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel is conveniently located among a bunch of shops and restaurants so it was easy for us to explore Hongdae! The room is on the smaller end but still felt spacious and was well kept.
Séjour de 1 nuit en mars 2024
Jay Seong a répondu le 5 avr. 2024
Dear. Dianne.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Asma

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved everything about it.
Séjour de 5 nuits en mars 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 1 avr. 2024
Dear. Asma.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Yoko

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
オシャレで素敵なホテルです。 お部屋の清潔さはもちろん、交通の便、周囲のレストラン、ショッピングなどとても楽しいところにあるホテルです。 ホテルロビーには旅行者に嬉しいwowpassのチャージ機があります！ 弘大は初めてでしたが、ホテルが地下鉄の駅近くで、空港からもAREX普通列車で乗り換えなしで行けます。 ホテルも弘大の中心なので、周囲の繁華街でたっぷりと楽しむことが出来、快適て大満足な旅になりました。スタッフもとてもフレンドリーで対応が良く、次回もまた利用したいと思います♪
Séjour de 2 nuits en mars 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 29 mars 2024
お客様へ、この度は、Mercure Ambassador Seoul Hongdae でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。ありがとうございました。Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

MISATO

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The servicewas very good. Ｉ wanna use it again.
Séjour de 1 nuit en mars 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 29 mars 2024
Dear. Misato.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

wai ho

Séjour de 3 nuits en mars 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 17 avr. 2024
Dear Wai Ho,Thank you so much for taking the time to share your experience at Murcure Ambassador Seoul Hongdae. We are thrilled to receive your positive feedback regarding our staff, and it warms our hearts to know that you found to be exceptional.We hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 – Excellent

Jeffrey

Séjour de 7 nuits en mars 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 15 avr. 2024
Dear Jeffery,On behalf of the entire team at Mercure Ambassador Seoul Hongdae, we are incredibly appreciative that you took the time to share details on your experience with us! We are delighted to hear that you enjoyed your time, from the details and design to the comfort and care that our team instilled throughout your stay. We look forward to welcoming you back to your home away from home very soon!Warmest regards,

8/10 – Bien

Haruna

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
英語と韓国語どちらかができればサービスには困らない。 対応も丁寧。 朝食のバイキングも美味しい。
Séjour de 2 nuits en mars 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 24 mars 2024
お客様へ、この度は、Mercure Ambassador Seoul Hongdae でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。ありがとうございました。Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

8/10 – Bien

Katy

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It is a clean hotel located in a very convenient location. The staff was very helpful and friendly. The room was kinda small, nothing fancy but there was enough room for two people and clean. Also, I like the fact that the floor was not a carpet. Locations wise, it cannot get any better than this hotel....busy hongdae street right outside the hotel entrance and a convenience store right near the entrance... yet there was no louse noise at night to disturb our sleep. I highly recommnend this place
Séjour de 4 nuits en mars 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 24 mars 2024
Dear. Katy.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Hye Jin

Points forts : Service et personnel
Séjour de 5 nuits en mars 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 20 mars 2024
안녕하세요 Hye Jin 고객님.머큐어 앰배서더 서울 홍대입니다.먼저 저희 호텔을 방문해주시고, 시간을 내어 리뷰를 작성해주신 고객님의 배려에 진심으로 감사의 말씀을 드립니다.저희 머큐어 앰배서더 서울 홍대는 찾아주시는 고객님들에게 항상 최선의 서비스를 제공드림으로써, 고객님들께 즐거움을 드리고자 노력하고 있습니다. 앞으로도 지속 발전하여 고객님께서 언제 방문하시더라도 즐거운 기억만 가지고 돌아가실 수 있도록 최선을 다하겠습니다.기분 좋은 코멘트를 남겨주신 고객님의 배려에 감사드리며, 저희 머큐어 앰배서더 서울 홍대 호텔이 다음에도 고객님의 좋은 추억의 한 부분이 되는 날이 오길 고대하겠습니다.감사합니다.Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

PUI TING

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 17 mars 2024
Dear. PUI TING.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Lorraine

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The front office staff was awesome. Met few of them at different timings and all were very helpful and friendly. Room was nice with a small triangular balcony. Love the pillow and blanket! Super comfy. Hotel is in the midst of Hongdae which plenty of shops and eateries. The only downside is probably the bathroom which i find abit inconvenience to have your basin, flask, coffee all in 1 area. Otherwise, all good.
Séjour de 2 nuits en mars 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 10 mars 2024
Dear. Lorraine.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

8/10 – Bien

Ka Ming Danny

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
上午8時到達check in, 可以即時入住, 上房休息, 值得加份. 但其中一晚, 床單被鋪有污漬, 須要改善.
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 10 mars 2024
尊敬的 Ka Ming Danny：感谢惠赐有关下榻 Mercure Ambassador Seoul Hongdae 的宝贵意见。听到您对我们工作的肯定，十分开心。我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。谨启Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

misong

Voyage en famille avec de jeunes enfants, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
직윈분들도 친절하시고 방도 넓고 웰컴드링크나 간식, 커피까지 너무 좋았어요
Séjour de 1 nuit en mars 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 7 mars 2024
안녕하세요 misong고객님.머큐어 앰배서더 서울 홍대입니다.먼저 저희 호텔을 방문해주시고, 시간을 내어 리뷰를 작성해주신 고객님의 배려에 진심으로 감사의 말씀을 드립니다.저희 머큐어 앰배서더 서울 홍대는 찾아주시는 고객님들에게 항상 최선의 서비스를 제공드림으로써, 고객님들께 즐거움을 드리고자 노력하고 있습니다. 앞으로도 지속 발전하여 고객님께서 언제 방문하시더라도 즐거운 기억만 가지고 돌아가실 수 있도록 최선을 다하겠습니다.기분 좋은 코멘트를 남겨주신 고객님의 배려에 감사드리며, 저희 머큐어 앰배서더 서울 홍대 호텔이 다음에도 고객님의 좋은 추억의 한 부분이 되는 날이 오길 고대하겠습니다.감사합니다.Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Leigh

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had a marvelous 7 day stay in Seoul. Loved the location and the staff was friendly and attentive. Will stay here again on my next trip!
Séjour de 6 nuits en février 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 6 mars 2024
Dear. Leigh.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Yuk Nga

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
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Séjour de 3 nuits en février 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 6 mars 2024
Dear. Yuk Nga.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Jie Yu

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff very nice, mins to subway and restaurant
Séjour de 4 nuits en janvier 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 4 mars 2024
Dear. Jie Yu.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

6/10 – Acceptable

Wai Lam

Séjour de 4 nuits en février 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 21 mars 2024
Dear. Wai LamWarm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Young Hwa

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly, professional, and accomomodating staff. Comfortable bed and room temperature.
Séjour de 6 nuits en février 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 25 févr. 2024
Dear. Young Hwa.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Ah Man Irene

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent customer service and cleanliness. The rooms are well-designed and in good conditions. Very convenient location with lots of dinning and shopping options
Séjour de 6 nuits en février 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 25 févr. 2024
Dear. Ah Man Irene.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Midoriko

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
弘大入口駅からとても近く、ショッピングや食事にも便利でとても快適でした。
Séjour de 1 nuit en février 2024
Jay Seong a répondu le 17 févr. 2024
Midoriko様へ、この度は、Mercure Ambassador Seoul Hongdae でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。ありがとうございました。Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Mary

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel is such a perfect spot and convenient. The train station felt like a 3 to 5 min walk. The places to shop and eat is just right out of the hotel and very close. I would stay here again if I come back. I like that it also has a currency exchange when needed in the hotel and there is also a weighing scale by the lobby to check for your luggages. Our flight was going to be later that night and I like that you can leave your luggages for free as well while you take time to still explore around instead of doing luggage lockers. The staff are very hospitable and helpful when you need assistance. I highly recommend this place.
Séjour de 6 nuits en février 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 11 févr. 2024
Dear. Mary.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

HYOJAE

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 11 févr. 2024
안녕하세요 HYOJAE 고객님.머큐어 앰배서더 서울 홍대입니다.먼저 저희 호텔을 방문해주시고, 시간을 내어 리뷰를 작성해주신 고객님의 배려에 진심으로 감사의 말씀을 드립니다.저희 머큐어 앰배서더 서울 홍대는 찾아주시는 고객님들에게 항상 최선의 서비스를 제공드림으로써, 고객님들께 즐거움을 드리고자 노력하고 있습니다. 앞으로도 지속 발전하여 고객님께서 언제 방문하시더라도 즐거운 기억만 가지고 돌아가실 수 있도록 최선을 다하겠습니다.기분 좋은 코멘트를 남겨주신 고객님의 배려에 감사드리며, 저희 머큐어 앰배서더 서울 홍대 호텔이 다음에도 고객님의 좋은 추억의 한 부분이 되는 날이 오길 고대하겠습니다.감사합니다.Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

David, Eden Prairie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Mercure was a stellar hotel experience for us. The beds are very comfortable, the bathrooms luxurious, and the staff was extremely empathetic and accommodating to a unique circumstance that arose during our stay. Hongdae is a fun and convenient area to explore. Don't hesitate to stay at this hotel.
Séjour de 1 nuit en février 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 11 févr. 2024
Dear. David.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Eleen

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hotel is very clean and comfortable. Just a short 2 minutes walk from exit 9 Hongik station. Highly recommended .
Séjour de 3 nuits en février 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 11 févr. 2024
Dear. Eleen.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Lynn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location and helpful staff
Séjour de 3 nuits en janvier 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 11 févr. 2024
Dear. Lynn.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Ka shuen

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
地點係弘大中心，交通 食肆都好方便
Séjour de 2 nuits en janvier 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 31 janv. 2024
尊敬的 Ka shuen：感谢惠赐有关下榻 Mercure Ambassador Seoul Hongdae 的宝贵意见。听到您对我们工作的肯定，十分开心。我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。谨启Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Chi Ho Teddy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en janvier 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 28 janv. 2024
Dear. Chi Ho Teddy.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

6/10 – Acceptable

young

Voyage d’affaires
Points forts : Propreté
Séjour de 4 nuits en janvier 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 25 janv. 2024
Dear. Guest.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

8/10 – Bien

Byung hwa

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 25 janv. 2024
안녕하세요 Byung hwa 고객님.머큐어 앰배서더 서울 홍대입니다.먼저 저희 호텔을 방문해주시고, 시간을 내어 리뷰를 작성해주신 고객님의 배려에 진심으로 감사의 말씀을 드립니다.저희 머큐어 앰배서더 서울 홍대는 찾아주시는 고객님들에게 항상 최선의 서비스를 제공드림으로써, 고객님들께 즐거움을 드리고자 노력하고 있습니다. 앞으로도 지속 발전하여 고객님께서 언제 방문하시더라도 즐거운 기억만 가지고 돌아가실 수 있도록 최선을 다하겠습니다.기분 좋은 코멘트를 남겨주신 고객님의 배려에 감사드리며, 저희 머큐어 앰배서더 서울 홍대 호텔이 다음에도 고객님의 좋은 추억의 한 부분이 되는 날이 오길 고대하겠습니다.감사합니다.Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

SOOKYOUNG

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en janvier 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 25 janv. 2024
안녕하세요 SOOKYOUNG 고객님.머큐어 앰배서더 서울 홍대입니다.먼저 저희 호텔을 방문해주시고, 시간을 내어 리뷰를 작성해주신 고객님의 배려에 진심으로 감사의 말씀을 드립니다.저희 머큐어 앰배서더 서울 홍대는 찾아주시는 고객님들에게 항상 최선의 서비스를 제공드림으로써, 고객님들께 즐거움을 드리고자 노력하고 있습니다. 앞으로도 지속 발전하여 고객님께서 언제 방문하시더라도 즐거운 기억만 가지고 돌아가실 수 있도록 최선을 다하겠습니다.기분 좋은 코멘트를 남겨주신 고객님의 배려에 감사드리며, 저희 머큐어 앰배서더 서울 홍대 호텔이 다음에도 고객님의 좋은 추억의 한 부분이 되는 날이 오길 고대하겠습니다.감사합니다.Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Hinako

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
良いホテルでした！
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 18 janv. 2024
お客様へ、この度は、Mercure Ambassador Seoul Hongdae でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。ありがとうございました。Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Sangkon

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 17 janv. 2024
Dear. Sangkon.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae

10/10 – Excellent

Ngoc Tran

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had a nice experience!
Séjour de 1 nuit en janvier 2024
Jay Seong General Manager MERCURE Ambassador Seoul a répondu le 16 janv. 2024
Dear. Ngoc Tran.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae