Not worth remembering as outstanding in any way. We arrived after a long international flight with my two kids. We were told that check-in was 3 pm and we had to wait around until then. When I asked if we could use any bathroom facilities until we check-in, we were directed to bathrooms in the underground shopping area below. I thought this was really inconsiderate and without any empathy for customer. I ultimately chose to check in early for roughly $ 100. We were told that our luggage will be brought up. After an hour, our luggage was still not brought up to our room. I called the concierge and requested for the luggage. About 15 mins later, someone came up and we thought they brought our luggage, instead it was a miscommunication and they thought we had luggage to be brought downstairs from our room. There seems to have been no sync between the concierge and the reception. Next the toilet broke on Day 2 and we were told it would take an hour to fix! With two kids and with a day of activities planned it was really in convenient. But they let us use another room down the hall until it was fixed.
As a first time in Seoul and IHG hotels, was not outstanding in any way. We were mostly ignored, none of the customer services/reception/concierge people ever greeted us. While I see them bowing and greeting with most of the guests, we as three brown, international guests were completely ignored.
I don't think I will ever return to stay at IHG Hotels. Really left a bad taste!