Ratings based on 322 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
79% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller

Posted 10-Apr-2016
Fancy, classy, but the rooms are very small and look very old even though it is a fancy styled hotel. Not bad for the price, but expected more. The pictures of the rooms are misleading.
4 out of 5
by A verified traveller

賑やかな場所から少し離れた落ち着きのあるホテル

Posted 4-Apr-2016
駅に近く、ショッピングや食事に行くのも便利な立地、ホテル内のバーは落ち着いたとてもよいバー。 部屋もバス、トイレも清潔で快適。 ホテルスタッフも対応が早く心地良い。
2 out of 5
by A verified traveller from Seattle

Slipping in quality and customer service

Posted 1-Apr-2016
Pros: Location is good.
Cons: Ban smoking floors all together?
Location: There are many things to do in Seoul and Kangnam. Shopping at DongDaeMoon can be fun. Visiting dermatologist or getting your lasik surgery done?
Somewhat disappointed this time. Front desk people assigned us to 10th floor and after a while cigarette like smell started bother me so I called the front desk thinking that some guests were illegally smoking in their rooms. It turned out that immediately upper floor of our room was a smoking floor. First, I did not know that there is a smoking floor in a up-scaled hotel like this, but what bothered me more was that the hotel staff knew about potential cigarette smell and still gave us a room on 10th floor without any warning. When I complained about this, they offered me to change the room, but I already unpacked everything and did not go through the hassle of repacking and unpacking our suitcases. I chose an option of including a breakfast. One morning I had a guest so I had to pay for it, but all other days, either I skipped breakfast or ate alone where two people were included. Many hotels give you coupons for meals so that you can avoid the situation like this if you budget your meals. Finally, the amenities like hotel sauna was not included in my stay and I was asked to pay. Not much of amenities. Decors are getting old and decrease in start rating kind of reflects the downward trend of this hotel.
1 out of 5
by A verified traveller from Tokyo

2度と泊まらないです‼️

Posted 23-Mar-2016
3日間泊まってシャワーの排水が詰まったままでした。3回直したと言われ最後は水が溢れないようにバスマットを重ね置きされてました。
5 out of 5
by A verified traveller

Exquisite decor, Slendid atmosphere

Posted 21-Feb-2016
Beautifully appointed, helpful efficient staff, many with good English skills, we'll definitely return.
5 out of 5
by A verified traveller from 서울

클래식한 느낌의 특급호텔

Posted 8-Feb-2016
Pros: 클래식한 느낌의 객실, 클럽 라운지, 사우나, 로비 등등
Cons: 전반적으로 만족
Location: 학동역 인근이라 즐길거리 도보 이용은 좀 불편할듯...하지만 편의점 이용등은 편리
클럽 플로어 이용하였는데 객실에 연식이 좀 느껴졌지만 클래식한 느낌이 들었고, 라운지 음식도 맛이 괜찮았습니다. 한국적인 분위기도 독특하고....마치 전통찻집같은... 로비부터 전반적으로 고급스럽고 고풍스러운 느낌이 드는 호텔이었습니다. 전체적인 시설 및 파밀리아 조식도 좋았습니다. 학동역 인근이라 도보로 이동할 만한 맛집 등이 없다는 점만 빼곤 호텔내에서만 있는다면 좋은 선택일 듯 합니다. 사우나도 좋았습니다.
4 out of 5
by A verified traveller from Busan

강남에서 위차상 편리한 호텔

Posted 5-Feb-2016
클라식한 인테리어에다 청결하게 관리된 룸이 인상적이었음. 벨보이서비스 팁을 사양하는 걸 보고 나름 직원관리에 신경을 많이 써고 았다는 인상을 받았음.
3 out of 5
by A verified traveller from 神奈川県川崎市

Posted 3-Feb-2016
4つ星以上ということで宿泊してみましたが、部屋に入るとスリッパは届かない場所にあり、カーテンはレールと共に埃が溜まっていました。 足の不自由な母と一緒だったのですが、ホテル前は坂で坂を下るとタクシーが走っているのですが 、ホテルのスタッフが3人いても、誰も無関心で、タクシーを止めても呼んでもくれなくて、こんなに不親切なホテルは、初めてでした。2度と宿泊しないですし、知人にも勧めません。カフェもスタッフが1人しかいなくて、ジュースとサラダが出て来るまで50分も待たされて、時間に余裕がない時で本当に困りました。レストランも改装中で、近くにスターバックスしかなくて、残念でした。インターネットで見た印象と違いました。
5 out of 5
by A verified traveller

江南出張に便利なホテル

Posted 1-Feb-2016
Pros: 部屋がゴージャス。
Cons: 朝のシャトルバスですが、非常に便利なのですが、大々的にアナウンスされている訳でなく、卓上に一枚紙がある程度で最初の人は気づきにくいかも。
Location: 江南のど真ん中でないのですが、非常に便利です。地下鉄駅のシャトルもありますが、5分弱で歩ける距離です(下り坂なので楽です)。江南から地下鉄9号で金浦空港まで移動したのですが、快速に乗れば30分程度で、空港へのアクセスも便利です。
今回、江南出張で初めて利用しました。江南のど真ん中から少し離れていますが、タクシーで移動するには全く問題ないロケーションでした。また朝、8時、8時50分には江南の主要企業、駅へのシャトルバスがあります。部屋もゴージャスで、静かで大変満足しました。日本にも系列ホテルがあり、きめ細かさが気に入りました。江南出張があったら、是非また利用したいと思います。
4 out of 5
by A verified traveller

Posted 1-Feb-2016
清潔で良かったです。細かい事では、ゴミ箱が少ない、ティッシュが一箇所しか無いなどありましたか、全体的には満足でした。