Ratings based on 333 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
79% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromBoston, MA, USA

First Time Traveler

Posted 19-May-2016
Pros: Lobby is beautiful. There is live jazz, that is rarity in Seoul my native friends tell me. There is a club alongside the hotel as well.
Cons: Bed could have been softer and linens could have not had small tears. Honestly, I wish they had advertised more of what their hotel had to offer.
Location: So many designer stores (Gucci), luxury car dealers (Lamborghini), and a lot of bars and clubs. Very nice for single individuals looking to have fun.
This was my first time getting on an airplane and going to a hotel ever. At age 20 it's pretty obvious I'm the average American student with a college hoodie and jeans, however, that never stopped any of the staff from being as professional with me as with any other international businessman. I felt so welcomed especially while being in other side of the world, as one of the Americans staying at the hotel English there was actually spoken very well there and all my questions or issues were immediately taken care of. The hotel has great Japanese and Chinese restaurants with amazing decor and architecture and food is definitely a 4 - Star: Vibrant, Colorful, Fresh, Great taste. The only minor downsides were the some linens having a few cuts in the sheets and a few nicks and dings on some doors and the coffee table, not completely noticeable but after spending a week there I eventually found them. Amenities were great especially being apart of Club Imperial use get complimentary use of the Club Imperial Lounge which included free daily breakfast buffet style and 6-9pm Happy Hour and a ton of other perks, very nice for the price I spent.
Comment from Hotel Management
27-May-2016 by Bryan Yoon EAM, Rooms / Sales & Marketing, Hotel Management
Dear Guest, It is with great pleasure to hear such valuable feedback. Thank you for taking your precious time to share your experience with us. We hope to serve you again soon. Yours Sincerely,
4out of 5
by A verified traveller

Posted 10-Apr-2016
Fancy, classy, but the rooms are very small and look very old even though it is a fancy styled hotel. Not bad for the price, but expected more. The pictures of the rooms are misleading.
4out of 5
by A verified traveller

賑やかな場所から少し離れた落ち着きのあるホテル

Posted 4-Apr-2016
駅に近く、ショッピングや食事に行くのも便利な立地、ホテル内のバーは落ち着いたとてもよいバー。 部屋もバス、トイレも清潔で快適。 ホテルスタッフも対応が早く心地良い。
2out of 5
by A verified traveller fromSeattle

Slipping in quality and customer service

Posted 1-Apr-2016
Pros: Location is good.
Cons: Ban smoking floors all together?
Location: There are many things to do in Seoul and Kangnam. Shopping at DongDaeMoon can be fun. Visiting dermatologist or getting your lasik surgery done?
Somewhat disappointed this time. Front desk people assigned us to 10th floor and after a while cigarette like smell started bother me so I called the front desk thinking that some guests were illegally smoking in their rooms. It turned out that immediately upper floor of our room was a smoking floor. First, I did not know that there is a smoking floor in a up-scaled hotel like this, but what bothered me more was that the hotel staff knew about potential cigarette smell and still gave us a room on 10th floor without any warning. When I complained about this, they offered me to change the room, but I already unpacked everything and did not go through the hassle of repacking and unpacking our suitcases. I chose an option of including a breakfast. One morning I had a guest so I had to pay for it, but all other days, either I skipped breakfast or ate alone where two people were included. Many hotels give you coupons for meals so that you can avoid the situation like this if you budget your meals. Finally, the amenities like hotel sauna was not included in my stay and I was asked to pay. Not much of amenities. Decors are getting old and decrease in start rating kind of reflects the downward trend of this hotel.
1out of 5
by A verified traveller fromTokyo

2度と泊まらないです‼️

Posted 23-Mar-2016
3日間泊まってシャワーの排水が詰まったままでした。3回直したと言われ最後は水が溢れないようにバスマットを重ね置きされてました。
3out of 5
by A verified traveller

Posted 29-Feb-2016 on Hotels
호텔 객실에서 약간의 오래된 냄새 (곰팡이 ?)가 났고 시설이 오래된것으로 보임, 사우나 안내판 부실로 길찾기 어려움..ㅎ
3out of 5
by A verified traveller

앗- 옛날의 영광은(?)

Posted 25-Feb-2016 on Hotels
신축한지 오래되어 너무 낡은 모습 그대로 입니다. 가구며 옷장들이 기스나고 페인트가 벗겨진 상처들로 방치되어 있고 도색들로 변색되어 더이상 고급 호텔이미지는 찾을 수 없습니다. 특히 주차장도 협소하고 주말에는 결혼식 하객들로 북적거려 조용한 휴식은 불가능합니다.
5out of 5
by MINGI

This traveller left a rating score only Posted 25-Feb-2016 on Hotels
1out of 5
by MINJI from한국 서울

최악의 숙박이였습니다

Posted 23-Feb-2016 on Hotels
배수문제로 물이 흘러넘치고.. 침실까지 물이 넘치고 스윗룸에... 2층이 욕실이고 1층침대인데 문은 2층에있고 불편했고 방까지 바꾸는 상황되고 너무 피곤했습니다
5out of 5
by A verified traveller

Exquisite decor, Slendid atmosphere

Posted 21-Feb-2016
Beautifully appointed, helpful efficient staff, many with good English skills, we'll definitely return.