Ratings based on 360 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
78% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

All about convenience

Posted 23-Aug-2016
Hotel has fancy lobby. Deluxe room I stayed in was the best. Staffs were friendly. Awesome toilet, can't get enough of the bathroom.
3out of 5
by A verified traveller fromTokyo.Japan

老舗一流ホテルだと思って安心していたのに・・・

Posted 18-Aug-2016
Pros: ホテルの立地場所や、初日以外のホテルマンの方の対応は比較的良かったと思います。
Cons: 変更していただいた内の一部屋で、サイドボードの上等に埃が溜まり湯沸しポットのコードも短く外されていた。急な変更対応で慌てていたという言い訳にはならないと思います。急ぎでも最善の対応をお願いします。
二部屋予約したが、予約時に出ていた部屋の写真と違いグレードの低い部屋へ通された。一方の部屋はトイレの洗浄のスイッチが故障しており、友人の部屋は冷蔵庫が冷えていない事を伝え、部屋のチェンジを申し出た。 部屋の状態の確認に数十分待たされ結局インターネットで予約した部屋と同じタイプの部屋が一部屋だけチェンジの為用意されたが、もう一方の部屋は冷蔵庫の交換だけで最初は満室なので変更に応じてもらえなかった。同じグレードで二部屋予約したので納得が行かず同じタイプの部屋への変更を申し出たところ、結局はグレードを上げて二部屋同等のタイプの部屋に変更してもらえたがこの一連のやり取りが完了するまでに3時間かかった。 その後のホテルの従業員の方の対応は丁寧で普通に過ごすことができたので今後このようなことが無いように願います。
1out of 5
by A verified traveller fromkr

예약확인이 늦은게 맘에 안듬

Posted 21-Jul-2016
예약 확인이 늦은 것이 맘에 안들구 체크아웃 엄청 서두르는 느낌도 맘에 안듬 전체적인 시설은 맘에듬
5out of 5
by A verified traveller

定宿です。

Posted 9-Jul-2016
Pros: 駅に近く、便利。スタッフも皆、親切丁寧で感じがよく、ゆっくりとくつろげます。
Cons: 特にないです。
駅に近く、便利。スタッフも皆、親切丁寧で感じがよく、ゆっくりとくつろげます。お部屋の広く、ス-ツケ-スを広げても余裕が あります。
4out of 5
by A verified traveller

Posted 4-Jul-2016
地下鉄の駅からは少し遠いですが常にタクシーがいるので便利です。 また、困ったときはベルボーイの方が常時、玄関におられるので安心でした。
4out of 5
by A verified traveller

Posted 30-Jun-2016
ソウル市内でも大変便利なところにあります。近くに食事をするところもあり、過ごしやすかったです。お値打ちでした。
4out of 5
by A verified traveller

街から少し離れたクラシカルなホテル

Posted 30-May-2016
駅近く、ショッピングにも便利な立地、ホテル内のバーは充実していてる。 部屋も広々としており、清潔で快適。 ホテルスタッフも対応が早く心地良い。団体客は少なく静かで落ち着いたホテル。
4out of 5
by A verified traveller fromBoston, MA, USA

First Time Traveler

Posted 19-May-2016
Pros: Lobby is beautiful. There is live jazz, that is rarity in Seoul my native friends tell me. There is a club alongside the hotel as well.
Cons: Bed could have been softer and linens could have not had small tears. Honestly, I wish they had advertised more of what their hotel had to offer.
Location: So many designer stores (Gucci), luxury car dealers (Lamborghini), and a lot of bars and clubs. Very nice for single individuals looking to have fun.
This was my first time getting on an airplane and going to a hotel ever. At age 20 it's pretty obvious I'm the average American student with a college hoodie and jeans, however, that never stopped any of the staff from being as professional with me as with any other international businessman. I felt so welcomed especially while being in other side of the world, as one of the Americans staying at the hotel English there was actually spoken very well there and all my questions or issues were immediately taken care of. The hotel has great Japanese and Chinese restaurants with amazing decor and architecture and food is definitely a 4 - Star: Vibrant, Colorful, Fresh, Great taste. The only minor downsides were the some linens having a few cuts in the sheets and a few nicks and dings on some doors and the coffee table, not completely noticeable but after spending a week there I eventually found them. Amenities were great especially being apart of Club Imperial use get complimentary use of the Club Imperial Lounge which included free daily breakfast buffet style and 6-9pm Happy Hour and a ton of other perks, very nice for the price I spent.
Comment from Hotel Management
27-May-2016 by Bryan Yoon EAM, Rooms / Sales & Marketing, Hotel Management
Dear Guest, It is with great pleasure to hear such valuable feedback. Thank you for taking your precious time to share your experience with us. We hope to serve you again soon. Yours Sincerely,
5out of 5
by A verified traveller

This traveller left a rating score only Posted 16-May-2016 on Hotels
5out of 5
by CHICHANG

This traveller left a rating score only Posted 7-May-2016 on Hotels