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Reviews of Aloft Seoul Gangnam

4 out of 5
Aloft Seoul Gangnam
736 Yeongdong-daero, Gangnam-gu, Seoul, Seoul

Reviews

8.8

Excellent

Rating 10 - Excellent. 416 out of 792 reviews" "
Rating 8 - Good. 264 out of 792 reviews" "
Rating 6 - Okay. 70 out of 792 reviews" "
Rating 4 - Poor. 23 out of 792 reviews" "
Rating 2 - Terrible. 19 out of 792 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Junwoong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aloft Seoul Gangnam had one of the nicest staff members I have ever seen. I am not just writing this review because I they asked, but because I truly wanted to. They have accommodated everything that I have asked for and has never shown any sense of rudeness or annoyance. They are really kind and are just purely amazing!
Stayed 10 nights in Mar 2024

10/10 Excellent

Zhuo Ran

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly kind!
Stayed 7 nights in Mar 2024

2/10 Terrible

Gina, Los Angeles

I didn't stay. I am Trying to get my refund back
Stayed 8 nights in Jan 2024

2/10 Terrible

Yu

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely unpleasant and inflexible concierge
I've been coming to this hotel for already many years whenever I had business trips to South Korea, but this time I was quite upset with the concierge service. I had a problem with my US business card so I had to call citibank since sometimes they block it while I travel abroad so I asked the concierge to wait for the extra charges for my dog (They charge 36600 won per night for a dog stay, which is not indicated on the website)when I paid for the roomstay. I had to book this hotel for several separate reservations since the booking system does not allow a consecutive reservation (which was another very inconvenient matter), so I had to check out on Dec 27, and check in again on the same day for another two days. I asked the guy at the concierge to wait for the dog stay charge until my US card comes clear in the evening but he gave me a very hard time making me repeat myself over and over. It was extremely unpleasant. His reason was everything had to be paid at the checking out since I made the reservation through expedia so they have to process each reservation separately but I was checking right IN, and only was asking for him to wait to charge dog stay until I clear the issue with US citibank, whilst I already paid for the previous stay AND the guarantee for the check in! I've been a loyal customer for this hotel, and the guy at the concierge had no understanding at all YET he insinuated his points. Is this how they treat their long-term customers? A VERY unpleasant staff
Stayed 4 nights in Dec 2023

4/10 Poor

Michael

Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Ozan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room cleaning almost zero, breakfast is very poor.
Stayed 8 nights in Nov 2023

2/10 Terrible

Ozan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023

10/10 Excellent

Seerat

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good experience with hotel, amazing helpful staff, restaurant serves good food.
Stayed 4 nights in Nov 2023

10/10 Excellent

Ki, Porter Ranch

Stayed 3 nights in Oct 2023

10/10 Excellent

Helen

Stayed 5 nights in Oct 2023

10/10 Excellent

Jeonghwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

JOOHYUN

Stayed 1 night in Sep 2023

8/10 Good

chulwan

Stayed 6 nights in Aug 2023

10/10 Excellent

Dongkyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Aug 2023

8/10 Good

Yanling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

SERGIO

Stayed 4 nights in Aug 2023

10/10 Excellent

Marisol

Stayed 2 nights in Aug 2023

4/10 Poor

DAVID

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Anny

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Trendy place! First time bringing our dog to a hotel but it was extremely easy and they had everything needed set up specially for him.
Stayed 1 night in Apr 2023

6/10 Okay

Jangha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room allocation was not good
We requested quiet room, but our room was near elevator. Overally other rooms on same floor were vacant.
Stayed 1 night in Jul 2023

10/10 Excellent

Monica

Stayed 2 nights in Jun 2023

8/10 Good

Sirilak, Saint Cloud

Liked: Cleanliness, staff & service, property conditions & facilities
The room is a good size and clean… airport shuttle bus is 1 minutes walk from the hotel .. but there are not many restaurants options near the hotel..
Stayed 2 nights in Jun 2023

10/10 Excellent

Jungwoo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great location. Staffs are very kind.
Stayed 3 nights in Jun 2023

10/10 Excellent

steven, Honoulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

Ivana

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great area and not too far from nearest subway station, clean, modern. Great breakfast and dinner options. Staff was very friendly and helpful. 30 second walk to airport shuttle stop. Just ask the front desk for the bus shuttle schedule, 17,000 won per person.
Stayed 6 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2023

10/10 Excellent

hasan, Cliffsidepark

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good service
Stayed 4 nights in Apr 2023

10/10 Excellent

Cleopatra

Liked: Cleanliness, staff & service, amenities
Clean
Stayed 1 night in Mar 2023

8/10 Good

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service.VERYhelpful
Stayed 4 nights in Mar 2023

10/10 Excellent

Kathryn L

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and good location for Gangnam
Stayed 1 night in Mar 2023

8/10 Good

Pan-Kyum

Liked: Cleanliness, staff & service, property conditions & facilities
There are many restaurants nearby and it is close to COEX Mall where you can shop. The transportation is good, especially the staff is friendly.
Stayed 3 nights in Jan 2023
Response from Audrey on Jan 31, 2023
Warmest greetings from Aloft Seoul Gangnam. Thank you for your comments. Have a wonderful day!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Hotel location is good and close to many attractions. They upgrade my room to river view triple room and it was very good and a Han River view was great! It was worthy!
Stayed 1 night in Jan 2023
Response from Audrey on Jan 31, 2023
Warmest greetings from Aloft Seoul Gangnam. Thank you for your comments. Have a wonderful day!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great team!
Response from Audrey on Dec 25, 2022
Thank You :)

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Seoul 3 weeks prior in Hongdae, and while I enjoyed my stay there, the Aloft Seoul Gangnam hotel was like a breath of fresh air so to speak and made my last 2 weeks enjoyable and comfortable. The front desk staff was really nice and helpful, and since I unfortunately dont know much Korean, their proficiency in English was extremely helpful and appreciated (I understand how difficult it is to learn a new language other than your native one, so regardless of proficiency, I am grateful) The rooms were clean, the shower was set up in a way that I'm more used to in the USA, the cleaning staff were very nice and did a great job, overall loved the hotel. If they have a good rate and you need to come to this area of Seoul, I strongly recommend them.
Response from Audrey on Dec 15, 2022
Dear, StevenWarmest greetings from Aloft Seoul Gangnam. Thank you for your good comments for us. Have a wonderful day!

8/10 Good

Jae

6/10 Okay

Joonyoung

Business traveller
It is good. Nothing is particularly wrong with it. It is exactly it has been advertised. No wrong there.
Response from Audrey on Dec 2, 2022
Thank You for your reivew to us.It'll share with our team.We hope you see you again.Thank you and Have a good day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Audrey on Nov 25, 2022
바쁘신 와중 이용 점수 남겨주셔서 감사합니다.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

AHMED

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Business trip
Stayed 5 nights for business and staffs are super cool and can exchange money from the reception and the area is so calm and quiet peaceful. Easy to catch a bus and subway. A great place to stay in the business & who loves peacefulness.
Stayed 5 nights in Aug 2022
Response from rsvn on Sep 7, 2022
Dear valued guest, Thank you for taking time to leave us a valuable comment. Your comment is shared to related teams. Thank you again for taking your time to leave valueable comment. Have a wonderful day!

10/10 Excellent

Changhoon

Stayed 3 nights in Aug 2022
Response from rsvn on Aug 11, 2022
안녕하십니까 알로프트 서울 강남입니다. 고객님의 귀한 시간을 내어 후기를 남겨주심에 진심으로 감사의 말씀드립니다. 좋은 하루 되십시오

8/10 Good

Yoo Mi

Stayed 1 night in Jul 2022

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional value for location, room and hotel cleanliness, always a pleasure to stay at any Aloft property.
Stayed 4 nights in Jun 2022
Response from reservation on Jul 8, 2022
Warmest greetings from Aloft Seoul Gangnam! We are happy to hear your valuable comments! Thank you for choosing us for staying and hope to see you soon in the future! Have a wonderful day!

4/10 Poor

Lydia

Liked: Staff & service
Disliked: Cleanliness
The carpet in my room was very stained and the hall frequently smelled like urine. I think there have been a lot of pet accidents.
Stayed 1 night in Jun 2022
Response from reservation on Jun 28, 2022
Warmest greetings from Aloft Seoul Gangnam! Thank you for your valuable comment for us! We will share with our houskeeping team. Thank you and have a great day!

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean and nicely-decorated hotel with helpful and friendly staff. I would definitely stay here again.
Stayed 8 nights in May 2022
Response from Aloft Seoul Gagnam on Jun 15, 2022
Warmest greetings from Aloft Seoul Gangnam! We are happy to hear your valuable comments! Thank you for choosing us for staying and hope to see you soon in the future! Have a wonderful day!

10/10 Excellent

Daniel, Ladera Ranch

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 9 nights in May 2022
Response from Aloft Seoul Gagnam on Jun 11, 2022
Warmest greetings from Aloft Seoul Gangnam! We are happy to hear your valuable comments! Thank you for choosing us for staying and hope to see you soon in the future! Have a wonderful day!

6/10 Okay

Don

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Just okay
Rooms and bathroom need to be refurbished. Felt like i was staying in a motel. Smells like a motel. Lobby is nice.
Stayed 1 night in Mar 2022
Response from Aloft Seoul Gagnam on Mar 24, 2022
Warmest greetings from Aloft Seoul Gangnam! We are very sorry to hear that we could not meet your expectation. We will try harder to keep our guest rooms in the best condition at all time. We appreciate your time for your opinion. Have a wonderful day!

10/10 Excellent

Eunhye

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience 🙂
Stayed 1 night in Feb 2022
Response from Aloft Seoul Gagnam on Mar 7, 2022
Warmest greetings from Aloft Seoul Gangnam! We are happy to hear your comments! Thank you for choosing us for staying and hope to see you soon in the future! Have a wonderful day!