Ratings based on 346 Verified Reviews

They paid and stayed. We double-checked.
2.3 out of 5
31% of guests recommend
2.5 Room cleanliness
2.8 Service & staff
2.4 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 30-Nov-2015 on Hotels
1out of 5
by Jessica fromWindham

An Unpleasant Stay

Posted 28-Oct-2015 on Hotels
My husband and I checked in at around 1am. The night staff man presented to the front desk wearing pajamas rather than looking more appropriate in a uniform or a polo shirt with name of the hotel. He was very unfriendly as if my husband and I were inconveniencing him. Usually we pay for our stay when we check out but the night staff man charged our credit card before staying our 1st night. Our room: 1) looked like it was from the 80s because it was not updated and it smelled whenever entering or leaving it; 2) there was no full roll of toilet paper on the holder and it was never replenished so we had to use the unopened one; 3) there was no alarm clock to set a wake up time, but thankfully my smartphone had one; 4) hard finding the light switch for the bathroom 5) the bathtub did not drain well; and 6) the room was not cleaned when we were out for the day - the bed was not made and the trash was not taken out. We honestly did not leave a tip and we don't plan to come back to this hotel again.
1out of 5
by A verified traveller fromWest Coast

Interesting Hotel next to Hobart William Smith Col

Posted 27-Oct-2015
Cons: Customer Service
Location: Sits right next to Hobart William Smith College
Although I have stayed at this hotel before, this is by far the worst experience. Day 1 Room cleaned - had to ask for additional towels and toilet paper Day 2 Room not cleaned - had to ask for additional towels and toilet paper - bathroom not cleaned Day 3 Room not cleaned - extra blankets that we had to go outside and up to lobby to get in the rain the night before were thrown on the floor with all the leaves and the trash that spilled out of the garbage can. Had to ask for extra towels and toilet paper - bathroom not cleaned again. Day 4 Got back to the room later in the evening same thing again - had to go get more towels and explained everything to the desk clerk. were told it would be fixed tomorrow, explained we were be checking out. Never said sorry for all the inconvenience, or we will comp a night. Nothing......very disappointed in this hotel, but the hotel sits right next to the college campus, so the have a captive customer base.
5out of 5
by Ann Marie fromPA

Great surprise in overnite accommodations!

Posted 21-Oct-2015 on Hotels
We accidentally booked this hotel last fall, instead of that one we always went to for our annual trip to the Finger Lakes. We were presently surprised at the service and the hotel itself. When it came time to book this year, we decided to stay here again. This year we found the same friendly service(Shannon), and many improvements and updates to the physical environment. Great job!
1out of 5
by Kathleen

Don't recommend unless last resort

Posted 20-Oct-2015 on Hotels
Room wasn't all that great, but beds were comfortable. WiFi only worked outside the room, which didn't do us any good because it was cold outside. When we complained, they said they would tell manager, but after complaining 3 times, I just gave up. We should have gotten some sort of money back because I specifically chose this hotel because of the WiFi. Staff was unfriendly as well.
3out of 5
by theresa

My weekend stay

Posted 19-Oct-2015 on Hotels
Went to a college homecoming booked sort of late as all other hotels sold out Fotgot my phone they had it at the desk when I returned the place is clean the staff pleasant only used the facility for sleeping and bathing the furniture is a little old but ok the bed was comfortable I opted out for room service
2out of 5
by Steven fromWatertown, NY

DO NOT STAY HERE!!!

Posted 13-Oct-2015 on Hotels
This place was horrible. We had bugs in a room and told the manager that we would not stay the second night. He threatened to charge us for the 2nd night even though he gave us a horrible room. He did move us the first night, but that room was not much better. This place had an entire hallway worth of rooms boarded up! In addition, they had s bird'd nest that went into the roof ABOVE the cavity where rooms lie below. DO NOT STAY HERE!!!
2out of 5
by A verified traveller

This traveller left a rating score only Posted 7-Oct-2015 on Hotels
1out of 5
by A verified traveller

Will not go back!

Posted 6-Oct-2015 on Hotels
I read the reviews ahead of time and knew that this place may be a little sketchy, but couldn't find any other place available for Homecoming weekend. I figured it couldn't be as bad as people said, but I was wrong. As soon as we pulled in, my husband didn't even want to check in. I convinced him that it would be fine...since we didn't have another option anyway. The room actually wasn't dirty, but had a terrible musty smell. It was freezing and the only heat was electric. It was ridiculously loud and didn't regulate - either roasting or freezing. The blankets were so thin that I slept in my husband's fleece coat and got up at 2 am to get towels to wrap around me. We had to keep kicking thefridge to stop the loud buzzing, but I was actually happy to at least have a fridge & microwave. In the morning, we noticed some bugs on the wall. There were 3 huge stink bugs, which I spent 20 minutes trying to capture. While I was doing that, my husband started swearing from the shower because of getting scalded by temperature changes. All in all, we survived and laughed about how awful it was all the way home, but will definitely not go back!
3out of 5
by A verified traveller

Posted 6-Oct-2015
Cons: cleaning
Location: main st, rest close by, coffee shops
Not the cleanest place, dust behind bathroom door, hairs on the floor, cracks in ceilings