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Reviews of Astana Batubelig Suite Villa

5 out of 5
Astana Batubelig Suite Villa
Jl. Batubelig No. 28, Seminyak, Bali

Reviews

8.0

Very good

Rating 10 - Excellent. 69 out of 190 reviews" "
Rating 8 - Good. 73 out of 190 reviews" "
Rating 6 - Okay. 26 out of 190 reviews" "
Rating 4 - Poor. 10 out of 190 reviews" "
Rating 2 - Terrible. 12 out of 190 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

5.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Joanne

Disliked: Cleanliness
Nice people but entire place is falling apart
Well, on the positive side, the young children that run the place with no adults in sight are all very nice. Only one speaks English and the other ones are to shy to offer any help or assistance. The one boy that speaks English was very nice but offered no real solutions. Sadly this entire place is run down, badly maintained, and missing a good cleaning or remolding. The room I had didn’t have a working key to lock the door to the apartment. Only the pool gate had a key. The rooms smelled like cigarettes and butts and other garbage were littered around the pool grass. Looks like they tried to fix things up with a fresh cost of paint, but instead did the cheapest bang up job ever...including spilling paint stains everywhere in the entire apartment. Dried paint splatter on the glass, on the floors, on the drapes, on the bed spread, paint spilled across the entire walkway from the reception to the room. Towels smelled like cigarettes. Water kettle looked more dirty then the toilet. Make shift Kitchen has a stove but no gas cylinder to turn it on. No pots or silverware or anything other then an ashtray in the kitchen. This place looks decent in photos but it’s a disappointment in person. The price point is way off for the reality. If they lowered the price to reflect what it really is, people would be less shocked and perhaps would expect to get less.
Found like this in kitchen
Stains and cigarette burns on everything
Pool deck area
Stayed 3 nights in Jun 2022

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a mess. Looked like it had not been cleaned since it’s opening date. Nothing like the pictures
Stayed 7 nights in Feb 2020
Response from Management on Mar 3, 2020
Dear Sir / Madam, Warmest greeting from Astana Batubelig Suite Villa. Thank you for your email and we are sorry about the inconvenience. We will hard work to make a better. Thank you for your kindly attention. Best Regards,

2/10 Terrible

Bianca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got there 10pm and they didn’t even know we had reservation so we had to wait for cleaning at 10pm when room should have been ready by 3pm We walked in room and walked right out and left to another hotel ( didn’t get money back)
Stayed 1 night in Feb 2020
Response from Management on Feb 12, 2020
Dear Bianca, Warmest greeting from Astana Batubelig Suite Villa. Thank you for your email and we have crosscheck to staff but no confirmation so, was running as original booking because the term & condition is under promotion non refundable. We are sorry about it. Thank you for your kindly attention and have good day. Best Regards,

6/10 Okay

Victoria, Australia

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property looked nothing like it did in the pictures. The bathroom was rusty and old!!!!! The kitchen amenities were terrible...why have a fridge, kitchen, sick, minimal utensils but not bowls or plates? The pool area was nice but much smaller looking in person. The beds were quite stinge with how they’re made up and the aircon does not work properly with the fan making a continuous noise when on. Friendliness was fine with the workers but their food standard was also extremely disappointing.
Stayed 4 nights in Dec 2019
Response from Management on Dec 18, 2019
Dear Victoria, Warmest greeting from Astana Batubelig Suite Villa. Thank you for your email and sorry for the inconvenience, we will work hard to fix it also make it comfortable. Thank you for your kindly attention.

8/10 Good

Caitlin

Liked: Cleanliness, staff & service, room comfort
Astana Review
The Villa was a perfect size, had a small living room/kitchen, bedroom and then bathroom. The doors of each room opened up onto the pool. Only bad thing I have to say was the obvious wear and tear within the place. The mirrors were very old, the paint was coming off, some wood structures were broken etc. I spoke to another couple in the villa and they had the same problem. It didn’t affect my stay at all, it was just something that needs to be fixed. The staff were lovely and very accommodating. The food was okay, nothing special.
Stayed 6 nights in Nov 2019
Response from Management on Dec 9, 2019
Dear Caitlin, Warmest greeting from Astana Batubelig Suite Villa. Thank you for your comment, we appreciate with your concern and will do best also hard work in the future. Best Regards,

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
2 nights stay
The location of this villa was great. Very near to the beach, beach clubs, food places. The service of the staff was very good too. There's aircon and ceiling fan in the room. And there's a great selection for breakfast. However condition of the villa was very poor (at least it was for my villa that i stayed in). Certain doors were hard to lock. The sliding door to the toilet was always sliding off by itself. The floors seemed dirty and i didn't dare to walk barefoot in it. The wooden floors were chipping off although not super visible. Toilet glass doors would bang loudly if we do not close it properly. There were some stains on the blankets as well.
Stayed 2 nights in Nov 2019
Response from AnieS - Sales on Nov 20, 2019
Dear Sir / Madam, Warmest greeting from Astana Batubelig Suite Villa. Thank you for your email and stay with us, regarding your comments we will hard work to do the best in the future. Thank you for your kindly attention and have good day. Best Regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from Management on Nov 11, 2019
Dear Sir / Madam, Warmest greeting from Astana Batubelig Suite Villa Thank you for your attention. Best Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, location is good too. Staff is Super friendly and helpful, will recommend my friends to this villa also!
Stayed 3 nights in Sep 2019
Response from AnieS - Sales on Oct 9, 2019
Dear Sir / Madam, Warmest greeting from Astana Batubelig Suite Villa. Thank you for your email and stay with us, hope we can meet in the future. Best Regards,

6/10 Okay

BrianCheah

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property furniture is old and breakfast is not that good.
Stayed 3 nights in Aug 2019
Response from Management on Sep 11, 2019
Dear Mr. Brian, Warmest greeting from Astana Batubelig Suite Villa. Thank you for your email, we are sorry about this and we will hard work in the future for more good service. Thank you for your kindly attention. Best Regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Aug 2019
Response from Management on Sep 3, 2019
Dear Sir / Madam, Warmest greeting from Astana Batubelig Suite Villa. Thank you for stay with us and have good day Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Management on Jul 16, 2019
Dear Sir / Madam, Warmest greeting from Astana Batubelig Suite Villa. Thank you for your attention and have good day Best Regards,

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Apr 2019
Response from Management on May 9, 2019
Dear Sir / Madam, Warmest greeting from Astana Batubelig Suite Villa,. Thank you for your kindly attention, hope can enjoy stay with us. Best Regards,

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Location was ok . Staff endeavour was good but .. the place is tired . We where double booked 1st night and shuffled off to a more out of the way spot! We weren’t offered any discount for this but they provided free transfer back to airport .... it did change our short break as we had plans . We missed a tailor appointment as our breakfast arrived late !!! But that can happen in Bali . So many places to stay not likely to go back !!
Stayed 4 nights in Feb 2019

2/10 Terrible

Dennis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Think Twice or Thrice even.
The villa is in overall very poorly maintained. There were multiple multicolored stains on the sofas, which obviously meant that various stains existed through the times. The toilet bowl seat was rimmed with yellowish tone, and was dry and flaky (if u use it, some plastic residue would remain on your but cheeks after u're done with your deed) Patio area around the pool was algae infested, a whole unwanted group of micro ecosystem at your door steps. Pool was bubbling (means filter is running) but murky (means filter is running but perhaps not effectively). Many furnitures were old and worn out, towel rack was peeling like skin off a sunburnt dude. Immediately upon checking in I requested to be checked out. Hotel manager tried to show me the other available villas in the facilitiy hoping to change my mind. Unfortunately, but expectedly, their condition was no better and or even worse. (Eg green murky pools, and stained sofas). It sends a very strong message that entire property was very poorly maintained and the owners have no interest in the comfort of the guests. Even if I had to forfeit 2 nights of the 4 nights I booked, I was not willing to spend a single night of my holiday in this facility. Good vibes only. If you are considering, think twice. No, thrice.
Stayed 4 nights in Jan 2019

8/10 Good

Shawn

Liked: Staff & service, room comfort
Stay was good... the furniture is a bit old... cleaniness was not too good... pool cleaniness also not very good... bath tub was dirty too... didnt use the pool and bath tub
Stayed 3 nights in Nov 2018

8/10 Good

Low

Liked: Property conditions & facilities, room comfort
Short stay in Bali
It will be fantastic if the hotel could provide some attractions trip for guest. Choice of Breakfast is good but can be quite salty.
Stayed 3 nights in Oct 2018
Response from AnieS - Sales on Nov 7, 2018
Dear Sir / Madam, Warmest greeting from Astana Batubelig Suite Villa. Thank you or your information, we will do better in the future. Best Regards,

8/10 Good

Tony, Melbourne

Liked: Staff & service
Nice little villa in a great location, unfortunately it could have used a little more maintenance and cleaning though. Staff were very friendly and helpful
Stayed 7 nights in Sep 2018
Response from AnieS - Sales on Nov 7, 2018
Dear Tony, Warmest greeting from Astana Batubelig Suite Villa. Thank you for your email, we will do better in the future. Best Regards,

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mehh
Only thing good about this place was the location. Everything else not so much. The room is dirty, sofa had stains on them, we didn’t even use them. The pool was dirty and muggy as well. We had a waterproof GoPro and tried to take some selfies under water but the pool was so dirty that we can’t see our face. On top of that, our bathroom door wouldn’t close, so we shower with the door open. Bath tub works great tho, although if you fill up your tub with hot water, their may not be any hot water left for you to shower and rinse off.
Stayed 2 nights in Aug 2018

4/10 Poor

Fabian

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Spacious villa near Batu Belig Beach
Overall, no complaints about the Villa, the location was great - near Batu Belig beach, but the condition of the Villa itself left much to be desired. You can’t tell from the photos, but the villa’s quite old, and it lacked upkeep. Parquet flooring was warped, cupboards were cracked, door handles came off etc. Great if you’re not super into details, but these things do have to be considered as well.
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was exceptional. Only thing to complain about is the toilet would let out a really bad smell and if you flush it a few times it goes away. Complained about it, they came and cleaned it but I think it needed more than a cleaning and the smell would always come back.
Stayed 13 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Nothing is closeby! They advertised it saying close to shops and beach but it’s not!! The guy at the reception lied to us the whole time about internet and universal plug. The internet kept dropping every 2 mins and won’t work most of the time. The cleanliness of the place was okay but there were lizards and mosquitoes in the villa.
Stayed 3 nights in Jul 2018

4/10 Poor

AY, Vancouver

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for.
Travelled solo so I tolerated the hotel since I was n’t going to be in except to sleep. Other reviewers comments on stained towels, sheets etc is accurate. Pool is cloudy. Staff were pleasant.. the only bright spot for my stay. Do not order the food. I ordered Satay and some other rice dish. I didnt bother eating anything but the white rice and fries egg. The beef satay looked like it was microwaved instead of grilled as satay should be. The fried rice was soggy.
Stayed 3 nights in Dec 2017

8/10 Good

Ann, Penang

Liked: Cleanliness, staff & service, room comfort
Worth It
The area is slightly quieter as compared to kuta or legian. Not much restaurant around. If you ever need food, just use GoJek app and they will deliver it to your villa (seriously this app has everything!) The room is huge and clean. Love the pool. The bathtub is awesome! The thing that i dont like is the fan. It made a lot of noise. Somebody needs to fix it tho. Also, the wifi is not so reliable? It is fast speed, but it tends to lose connection/cant be connected sometimes. Other than that, i love this villa.
Stayed 4 nights in Dec 2017

10/10 Excellent

Ong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
My best holiday stay so far ! Ideal place for honeymoon.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
My partner and I absolutely loved this place. They were very friendly and accommodating when we needed them to. I would recommend this villa + pool to all couples who want somewhere that has privacy, is romantic and quiet (if your villa is towards the back)
Stayed 5 nights in Aug 2017

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Holiday
Beautiful Villas and Amazing Service. Not very central to main area of Seminyak but only short cab ride or about 30 minute walk. (faster if walk along beach)
Stayed 8 nights in Jul 2017

8/10 Good

Kate, O

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room and friendly staff.
I really enjoyed my stay at Astana. The villa is very comfortable and spacious. Breakfast is delivered every morning at the time of your choice. The bed is super comfortable and the bathroom facilities are awesome with both a big shower and bath. The bedroom doors open up directly to the lovely pool area. It's nice waking up in the morning to the sounds of Bali, roosters and birds. The only criticism would be some of the furnishings are a little worn, but given the price and overall quality of the experience staying here, this is not a big deal.
Stayed 8 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel with delicious food around
nice place with a great private pool and delicious restaurant just nearby (hog wild and watercress cafe) need some touch up on the wooden flooring and not really sparkling clean but definitely comfortable and stay-able if not so fussy. great price for a villa with pool

6/10 Okay

Ka Fung

Liked: Cleanliness, staff & service, room comfort
Nice villa, but kind of need improvment
The villa is kind of old, the picture on the website definitely look way better. The hot water doesn't even run long enough to fill 3 inches of water in the tub, I was kind of disappointed and have to give up taking a bath. Overall the location was in a nice quiet area, a short 5-10 mins walk to the beach and the service was good.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't waste your money!
My partner and I planned to stay at the Astana Batubelig for 2 weeks in April 2017. This Villa was booked through Expedia (it is no fault of Expedia what so ever they are an extremely helpful booking company) we paid well over $2000.00 Australian dollars to stay here. We paid more money as when we saw the photos online the Villa looked phenomenal, new, clean and well looked after. When we got to the Villa it was the complete opposite we were absolutely shocked. The Villa was run down, stains on everything, bed sheets, pillows, lounges, curtains, dining chairs, it was extremely dusty and there was copious amounts of mould in the bathroom. We slept on beach towels that we packed from home as no matter how many times in the 3 DAYS that we stayed there and the sheets were changed daily there was ALWAYS stains on something. We decided to stay for 4 nights and then leave as the villa was worse than what we expected. On our 3rd night we had about 5-7 lizards, 3 cockroaches and a huge cricket inside our villa, they got in due to the large gaps underneath the sliding doors. We were fed up and got a half hearted apology from the staff. I assume this has happened before as there was zero upgrade and nothing from management to make our stay any better. We had to fork out an extra $2000.00 Australian dollars to stay at a much nicer hotel which is 10x more accommodating than what the Astana Batubelig is. We chose to stay elsewhere as we did not want to stay in horrible accommodation for th

8/10 Good

ashlee, vancouver

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel great location
Was frustrated with shuttle service...... Never available and very limited to where it would drop you off. Make sure you have another means of transportation to get you to other areas

4/10 Poor

Eduard alexander

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Hotel for the money you spend.
It wasnot very pleasant as the staff was not friendly and cooperatieve. The room is not clean, bed and pillow covers have stains and some are torn. The bathroom is not cleaned and toilet is really dirty. Overall it wasnot a nice stay for the money you paid. The breakfast was just terrible! I wil not recommend this hotel to anyone.

8/10 Good

mildred, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely villa, great staff
Great location, 10min walk to the beach, near restaurant Hog Wild, nearby shops, excellent massage place just opposite. Staff were so helpful and had great recommendations so we had an amazing trip!

6/10 Okay

Ben, S

Liked: Staff & service
Needs TLC
These villas are between seminayak and canggu, located nicely the staff were great especially made and putu communication was on point and was very helpful all the staff were great, however the room needed some TLC as well as maybe a refurbishment me and my partner stay in villas quiet often and found this villa was under what we expected which is unfortunate. The owner needs to put a little back into it to keep it up to scratch with surrounding villas!

10/10 Excellent

Min Yuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome!
relax and pleasant stay!

6/10 Okay

Verified traveller

Liked: Staff & service
Room was good for the discounted price. Aircon could have been more effective.

8/10 Good

Rachel, auckland, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was super close to everything with lovely staff
Was very close to the beach which made it easy to access the shops and Seminyak square via the beach without having to navigate the unfamiliar streets. The staff were also extremely nice, helpful and well presented. Breakfast was also delicious!!

6/10 Okay

Sarah, adelaide

Liked: Property conditions & facilities, room comfort
Private villas
The villa was very private. Breakfast is served to your villa - it ok, very convenient and comes on time but you need to advise what you want daily. There are limited shared areas so if you prefer some interaction with others this might not suit you. Location is ok - close to beach but a fair walk by beach to major shops. There are some lovely local eateries such as Watercress (awesome fresh food) etc. The room is well set up and generally kept well. Pool is well kept. There is no gym but spa treatments are available. Footpaths a bit further up the road will preclude less able bodied travellers as they are non existent in places or open drains in parts. Has a busy road running past so you will not be short of access to taxi's. We liked it but though there was a gym there and there wasn't. We were disappointed to not get a late checkout and ended up having to change hotels.

6/10 Okay

james, perth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Average hotel
Dirty room with dirty sheets, the staff were very good though.

6/10 Okay

Aileen , australia

Disliked: Cleanliness, property conditions & facilities
nice hotel needs some TLC
Stayed at Astana Batubelig Suite Villa for 7 nights, the villas are in need of some repairs. if you like quiet location a little out of the way, this may be the place for you. Staff friendly, if a little inconsistent with service, walking distance to the beach, surrounded by some reasonable choices for food and shops. Need to get taxi to main entertainment and food area of Seminyak square and surrounding streets... Overall good location if you want to be away from the more crowded areas of Seminyak. and are happy to walk , hire a scooter and or get Taxi's to and from busier entertainment/restaurant areas.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice concept.
Great value for money for a pool villa! The room is decently spacious - enough for three adults. Bed was comfortable. The bathroom configuration is a little odd with a giant bathtub in the middle - but no complaints otherwise. The chicken porridge breakfast was absolutely magical. Neighbourhood: quiet but not too secluded - just a 5 minute taxi ride away from all the action. Hog Wild (Naughty Nuri's) is right opposite. The hotel should really do a proper cleanup though. The towels looked 50 years old and also there was a dead lizard and a bunch of droppings at the sliding door near the pool.

8/10 Good

Hollie, Vic, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short walk to the beach & nice and private rooms
We had a great time at Astana Batubelig. The beach was closer than we realised which was a nice surprise. The bed was big and comfortable and the pool was lovely and warm. The staff were all very friendly.

8/10 Good

Jessy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Getaway
We celebrated our anniversary with warm welcome drink and beautiful towel swan deco with flowers. Didn't enjoy the Indonesian breakfast tho, but the villa was an awesome getaway. half hour from the airport, and easy access to get taxi.

8/10 Good

Andrej, Los Angeles, Ca

Liked: Cleanliness, staff & service, room comfort
Great location and amazing staff!
Villas do need updating or fresh paint, interior looks little weathered. Staff was fantastic. They really made our stay so comfortable and provided great suggestions regarding activities and just overall tips and tricks for a first time Bali visitor. Client was their number one priority and we really felt it.

8/10 Good

Marwan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bali trip
Enjoyable and unforgetful memories

2/10 Terrible

mary, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever.
Got there in the evening went to get into bed and sheets were stained and dirty. I don't think they were changed from previous gests. Complained and was told if I could sleep in them for that night because housekeeping had gone home for the day, so we slept on towels. While lying on the bed with the towels under us and watching tv we see a mouse crawling under the gap of a door leading into the bathroom. The hygiene of the room was terrible, there was urine stains everywhere around the toilet, sticky spill marks everywhere in the room, floor and furniture, furniture was old and tired. Oh forgot to mention mice running around near the pool area which you could see because it's lit up at night. Called my travel agent and was moved to a different hotel the next morning. Stayed at TS siuted was fantastic. Just realized that you defenetely should not judge a book by its cover. If you give it a go anyway and then dissapointed and want to move good luck trying to get a refund. Their policy is non refundable.

8/10 Good

Bhavesh, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Pool Villa's are really comfortable at the price they are available. Beach is just 10 mins walking. They serve breakfast in the room at the time you ask for

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Bonnie, Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
The place was dirty and run down. The fridge had milk spilt down the front, microwave not clean, towels threadbare and stained, chairs and lounges stained, sheets stained, etc. Ruined my first trip to Bali.

10/10 Excellent

nadhira, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best honeymoon
the staff was very friendly and always ready to help. the privacy was just amazing. we had a great time