Standard Room

Reviews of Fosshotel Hekla

3 out of 5
Fosshotel Hekla
Brjansstadir, Skeida- og Gnupverjahreppi, Selfoss

Reviews

8.4

Very good

Rating 10 - Excellent. 49 out of 115 reviews" "
Rating 8 - Good. 45 out of 115 reviews" "
Rating 6 - Okay. 14 out of 115 reviews" "
Rating 4 - Poor. 6 out of 115 reviews" "
Rating 2 - Terrible. 1 out of 115 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location was beautiful and remote. The rooms were lovely, clean and nicely furnished. The bathroom was nice too but the shower curtain was a little moldy
Stayed 2 nights in Feb 2020

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zuzanna and the whole staff treated me like royalty. Small room but great bed and chef. Will go back.
Stayed 2 nights in Nov 2019
Response from Aneta on Nov 26, 2019
Dear Valued Guest, Thank you for your feedback. Your opinion is very imortant to us and we are glad that You enjoyed your stay in our hotel. Kind regards, Aneta

10/10 Excellent

Arminas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really cosy!!! There’s also hot tub and sauna free of charge. Really recommend.
Stayed 1 night in Nov 2019
Response from Gabriela on Nov 17, 2019
Dear Arminas, Thank you for taking your time to write a review based on your recent stay in Fosshótel Hekla. I am happy to hear you enjoyed our hot tubs and the sauna, We hope we will have the opportunity of welcoming you again in or hotel. Kind regards, Gabriela Ungureanu Reception Manager

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Comfortable, as expected. Great breakfast choice.
Stayed 1 night in Oct 2019
Response from Aneta on Nov 4, 2019
Your feedback is highly appreciated! Thank you for choosing Fosshótel Hekla!

10/10 Excellent

A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very warm at night and hard to control the temperature, but overall it was a great experience!
Stayed 1 night in Oct 2019
Response from Aneta on Oct 15, 2019
Dear Valued Guest, Thank you for your feedback. Your opinion is very imortant to us and we are glad that You enjoyed your stay in our hotel Kind regards, Aneta

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Dumi on Oct 1, 2019
Dear Maria, Thank you for staying with us. Your feedback is highly appreciated.

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Fosshótel Hekla on Aug 7, 2019
Your feedback is highly appreciated! Thank you for choosing Fosshótel Hekla!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property and the surrounding region are both beautiful and great for exploring. The hotel itself was incredible - the staff were friendly, the bed was very comfortable, the ammenities were new, and the hot tub was excellent!
Stayed 1 night in Nov 2018
Response from Gabriela on Dec 13, 2018
Dear George, Thank you for taking your time to write a review. I am glad to hear you enjoyed the location and our property. I hope we will have the opportunity of welcoming you again here at Fosshótel Hekla! Kind regards, Gabriela

10/10 Excellent

Val, Montreal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, amazing breakfast, great sauna and spa. The place was well located and very quiet.
Stayed 2 nights in Nov 2018
Response from Gabriela on Nov 20, 2018
Dear Val, Thank you for taking your time to share your experience with Fosshótel Hekla! I am very happy to hear you enjoyed your stay with us. We hope we will have the chance of welcoming you back to our hotel! Kind regards, Gabriela Ungureanu

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hot tub for viewing the Northern Lights. The restaurant was excellent, too.
Stayed 1 night in Oct 2018
Response from Gabriela on Oct 31, 2018
Dear guest, Thank you for taking your time to write a review. Your feedback is very important to us and I am happy to hear you had a nice experience in our hotel, enjoying the hot tubs and your meal. I hope we will have the opportunity of welcoming you again at Fosshótel Hekla!

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018
Response from Gabriela on Oct 25, 2018
Dear Kristi, Thank you for your feedback! This is very important for us.

8/10 Good

Chunda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2018
Response from Gabriela on Oct 16, 2018
Dear Chunda, Thank you for your feedback!

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
paid for 2 nights, left after 1. Do not recommend
This hotel is in a beautiful location along the Golden Circle and close to the bigger town of Selfoss. The hotel itself is in desperate need of renovation and repair. Our room was tiny, with extremely old furniture, no bathroom space to even brush your teeth and a weird shower combination that left the entire bathroom floor wet. Just touching the greasy remote for the television was disgusting. We booked and paid for two nights and we were so unhappy that we left after the first night, losing our second night's payment. For the money, this hotel is well below the standards of any hotel we stayed in Iceland. The pictures on the website depict modern rooms with nice furniture, which was obviously nothing like our room. The breakfast was fine. The staff were not necessarily rude, but were definitely not friendly.
Stayed 2 nights in Sep 2018
Response from Gabriela on Sep 29, 2018
Dear Jessica, Thank you for taking your time to write a review on Fosshótel Hekla. I am deeply sorry to hear about the experience you had in our hotel. I wish you told me about this problem and we could have done something for you (changing the room was possible since we had few other rooms available at the moment). We are usually receiving positive feedback regarding our staff members and this news surprises me. We are always doing our best to make our guests happy but it seems that this time we failed and I am sorry that this reflected on your stay. I wish we could have you here again to prove that we can do better. Kind regards, Gabriela Ungureanu, Front Desk Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was good. The remote for the tv did not work. There should really be a phone in the rook, in case for emergencies. This is a great place to stay if you want to stay outside of the city!
Stayed 1 night in Sep 2018
Response from Gabriela on Sep 27, 2018
Dear Laura, Thank you for taking your time to share your experience at Fosshótel Hekla. I am glad to hear you enjoyed your stay here and our quiet and peaceful location. I apologize for the tv remote issue and thank you for the telephone suggestion. We will have this in mind. Kind regards, Gabriela Ungureanu

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our first room was older and had a bad smell. Luckily the front desk attendant moved us with no problem to another room that was newer and had no smell. Good hotel and had a nice restaurant with a great view.
Stayed 1 night in Sep 2018
Response from Gabriela, Reception Manager on Sep 18, 2018
Dear Guest, Thank you for taking you time to write a review. I am sorry to hear about the problem with the first room assigned to you, but I am glad that our front desk staff was able to help you with this issue. Thank you for your words of appreciation and hope to see you again at Fosshótel Hekla!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in the suite. It was fantastic. Clean. All amenities needed. Staff were extremely helpful and courteous. Even the food in the restaurant was wonderful. Location is great with horses and mountains all around. Great location for viewing northern lights!
Stayed 2 nights in Sep 2018
Response from Gabriela, Reception Manager on Sep 18, 2018
Dear Guest, Thank you for the kind words and for taking the time to write such a great review! We work really hard to offer the best accommodation and food, so we are happy to see that this reflected on your stay here at Fosshótel Hekla. We look forward to having you again as a guest in our hotel!

6/10 Okay

Verified traveller

Frustrating stay
This previously family owned property has many things in its favour but still a way to go to offer a consistent experience to its customers. It is located well to visit key local attractions, we were welcomed professionally and liked the times we used the bar area. The dining area décor is good and the evening meal menu ok (but not good enough to be tempted to eat there twice. Unfortunately the quality of the room was well below average. 1970s style work furniture and a small rather musty smelling bathroom really soured the experience, despite there being tea and coffee making facilities which was a bonus compared to other properties we used. The shower temperature was very unreliable too despite supposedly being thermostatically controlled. Breakfast was generally good but if we ate later in the morning some choices were no longer available such as fruit and yogurt. By our third and final day the only fruit on offer was rather brown-coloured apple hacked into chunks! It was a frustrating stay - hopefully, over time, they will address the issues with the hotel as it has so much potential
Stayed 3 nights in Aug 2018
Response from Gabriela on Sep 18, 2018
Dear Guest, Thank you for sharing your experience with us! It is extremely helpful to know what we need to improve in order to be able to offer our guests a pleasant stay. I would like to apologize for the room and breakfast issues. Still, I am very happy to hear that you enjoyed the location and our staff´s professionalism. I know there is no second chance to make a good impression, but I hope we will have you again here at Fosshótel Hekla! Kind regards, Gabriela Ungureanu, Reception Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great staff made a nice experience! Rooms were comfortable and spacious.
Stayed 1 night in Aug 2018
Response from Aneta on Aug 8, 2018
Thank you for positive feedback. We are extremely happy that You enjoyed Your stay in our hotel. We hope to see You again

8/10 Good

simona, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Design hotel in the beauty of Southern Region
The hotel has a great look, positions itself beautifully within the surroundings. The design inside is sleek. The rooms are comfortable, have modern look and offer the amenities you would expect from a boutique hotel. Great communal areas, too.
Stayed 1 night in Jun 2018
Response from Aneta on Aug 8, 2018
Thank you for positive feedback. We are extremely happy that You enjoyed Your stay in our hotel. We hope to see You again

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel in the country
Stay in the suite; it is fantastic. Hotel staff were super and friendly. Breakfast was very good. Only drawback was it is located far from the main cities in the area.
Stayed 1 night in Apr 2018
Response from Aneta on Aug 8, 2018
Thank you for positive feedback. We are extremely happy that You enjoyed Your stay in our hotel. We hope to see You again

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Breakfast was very good. The rest of the stay was rather underwhelming, would have liked to know that the front desk did not have staffing after a certain hour. Also, the pictures of the rooms that were posted did not reflect the actual rooms. Would suggest also posting the rooms that aren’t updated so that guests know what they are getting in to
Stayed 1 night in May 2018
Response from Mateusz Kiwitt, Fosshótel Hekla manager on Jun 1, 2018
Dear guest, Thank you for taking your time to write a review. We are very happy to hear that you did like hotel breakfast. We are really proud of our fresh and homemade items on the breakfast buffet. I am really sorry to hear that you have not being pleased with your room. Pictures of all our room types and facilities are posted on booking websites. There are photos by the room type and price chart, as well. I do wish you would mention your disappointment to our staff member so we could try to make your stay more accommodating. Information about front desk working hours is available on booking website and in the hotel books that are in the rooms. Beyond that time there is a night bell for our guests so they can receive service any time from night shift staff member.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with splendid breakfast
Fosshotel Hekla was a great experience - staff was friendly, rooms were large and clean albeit a bit cold. I had dinner and breakfast at the hotel and was blown away both times.
Stayed 1 night in Apr 2018

8/10 Good

Rosila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Convenient transit

8/10 Good

Bel, Bracknell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, near Kerid crater, secret lagoon and within hour and half of black sand beach , glacier walk and many waterfalls . We stayed here after doing the golden triangle and watched the northern lights from the garden and enjoyed the hot tubs .
Stayed 3 nights in Apr 2018

6/10 Okay

James, Hartford, CT

Liked: Cleanliness, property conditions & facilities
OK hotel but out of the way with no major features
This was the 2nd Foss Hotel we stayed in traveling west toward Reykjavik. However, the advertising was a bit deceptive as it indicated a proximity to Selfoss. Actually it was about 20 minutes outside of Selfoss and difficult to locate. The hotel itself was simple and comfortable. However, it was too far from Selfoss to explore for dinner. While the other 2 Foss hotels we stayed at (Nupar & Hellnar) had spectacular locations, this Foss Hotel was remote and didn't offer a specific attraction. We were therefore surprised that this hotel had the most expensive dinner, appetizer, and wine prices. If you're traveling the southeast part of Iceland, I'd recommend staying in Selfoss where there is more competition for hotels and meals.
Stayed 1 night in Mar 2018

8/10 Good

Rupinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel which is close to the golden circle
The hotel is a little bit on the tired side for the rooms but everything else is good. Lovely staff and a good hotel in convenient location to the golden circle
Stayed 2 nights in Nov 2017

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great service, nice area
Stayed 1 night in Nov 2017

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel during our stay in Iceland
Super nice hotel! Restaurant is pricey, but that's just the standard in Iceland
Stayed 1 night in Oct 2017

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2017

6/10 Okay

Fred, Massachusetts

Liked: Cleanliness, staff & service
Adequate dated hotel
Clean and friendly, but hotel could do with modernizing. Many stairs Steam room and hot tub outside 100 m away - not great in heavy rain!
Stayed 2 nights in Sep 2017

10/10 Excellent

Goldie, Ottawa, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location, well situated for touring
Hotel was very comfortable, our room was a good size, with access to a balcony. The staff were all pleasant and helpful. We had a very good dinner, the food was excellent. The morning breakfast buffet was also very nice with a great selection to choose from. The hotel has two outdoor hot tubs and a steam room. Everything was very well cared for, with serve yourself coffee/tea & hot chocolate available at any time. It's a great location for touring area attractions, in a very pleasant country setting.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good Hotel with Free Breakfast
Overall this hotel was OK. Restaurant was average. Best thing was that hotel had free breakfast, which had a lot of good options like scrambled eggs, sausages, and even smoked salmon! Room was clean and good sized. Bathroom was small - bathroom sink had very little counter space to put things. This hotel was in the middle of nowhere, which is great for Northern Lights if you are lucky. Hotel has 2 floors but NO elevators. Our room was upstairs so it was a pain to carry the heavy luggages up the stairs. There were small stairs/steps along the hallway as well. Definitely not a hotel that is wheelchair/accessibility friendly.
Stayed 1 night in Sep 2017

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location for accessing interior Iceland
There was a large tour group there, which sort of detracted from a quite breakfast. Otherwise, very accomodating staff.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Excellent customer service and breakfast. Quiet and relaxing. Parking included and accessible.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stop off.....
A good comfortable stay in a remote location.

10/10 Excellent

JJ, Kentucky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in the country
The hotel staff was very friendly and were helpful with directions and recommendations. The lobby and small bar area is very comfortable and relaxing.

10/10 Excellent

pohlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel. nice locale even though it's a little secluded. Will stay there again if I'm in Iceland.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel. More remote than others.
We absolutely loved this hotel. We booked a family suite and were amazed at the space that we had. A huge main double bedroom complete with sitting area, a twin room off this and a very large bathroom. This was also the cheapest hotel but for everything it offered we all thought the best. It was the only hotel that we stayed at that offered to make up a packed lunch (for a fee).

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel near to the Golden Circle
Great night sleep very quiet hotel, great breakfast with waffles and continental breakfast. Staff pleasant and helpful. Nice overnight stay, Geysir & Selfoss within 30 mins.

4/10 Poor

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Do NOT recommend this hotel
I have very low standards when staying at 3 star hotels and for the record, during the trip I stayed at 3 star hotels most of the nights (except the night at fosshotel glacier lagoon). I was overall satisfied with the hotels EXCEPT this one. 1. One of the two main lights was OUT which leaves us with two tiny lamps and one main light on ceiling. 2. Bathroom shower stall does not drain fast enough - water all over the bathroom & Bathroom smells & Tiny sink 3. Heater is not warm. It was the COLDEST NIGHT in Iceland - I had to sleep with short pants and short sleeves at other hotels cuz it gets hot but at this hotel, I had to put on long pants and it still was not enough. 4. The curtain does NOT CLOSE all the way - I had to use my clip to hold the curtains together. 5. Front desk staff was okay but when I asked her if she could put me down on Northern light wake up knock list, she said she doesn't do that service for no reasons - She literally said "I don't do that service today. I just don't" (there even was a tour group in the hotel) 6. at 9 am, a cleaning staff was unlocking our door just assuming we have checked out because tour group ppl have left. After I asked them what's going on from the inside they stopped trying to open the door and left WITHOUT apologies. Even after reading my review, if you are still planning on staying here, make sure you bring a CLIP, EXTRA BLANKET, A SIGN that reads 'we have not checked out', LIGHT BULB, and DRAIN CLOG REMOVER.

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.
Very friendly staff. Highly recommend it.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel in gorgeous setting
The hotel was really nice, the staff were very friendly. The food in the restaraunt was first class and reasonably priced for location. We are planning on coming back in summer Coffee and tea in the hall which was nice, only slight moan was lack of TV channels, although I spent a lot of time freezing on the balcony looking for the lights!

6/10 Okay

Danielle, NJ

Liked: Staff & service
An older hotel in the country
Hotel itself is like an old country house that needs to be updated a bit. Room was ok - bathroom shower was actually a drain in the floor with expandable doors that you pulled out around it. Nothing fancy. Outside there were two hot tubs - one was out of commission. There was also a steam shower. Restaurant food was good but expensive - and you basically have to eat there as you are not that close to any other restaurants. I would recommend it. For the price it was a good hotel.

6/10 Okay

Satish

OK