Reception

Reviews of Hotel Cetina Palacio Ayala Berganza.

4 out of 5
Hotel Cetina Palacio Ayala Berganza.
Calle de las Carretas, 5, Segovia, Segovia

Reviews

9.4

Exceptional

Rating 10 - Excellent. 47 out of 58 reviews" "
Rating 8 - Good. 7 out of 58 reviews" "
Rating 6 - Okay. 2 out of 58 reviews" "
Rating 4 - Poor. 0 out of 58 reviews" "
Rating 2 - Terrible. 2 out of 58 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late that evening to find that we were given a huge suite! We felt like Royalty!
Stayed 1 night in Mar 2024

10/10 Excellent

Marcos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice Raquel and the bartender were nice and respectful. They also recommended nice places to visit around the hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the location of the hotel it was close to all the things that we want to see. Parking was right next to the hotel. There was no charge for parking
Stayed 1 night in Jan 2024

10/10 Excellent

Venkat, HONEOYE FALLS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from RECEPCIÓN on Jan 9, 2024
Muchas gracias por dedicar unos minutos a valorar su estancia con nosotros. Nos hace muy feliz leer que todo estuvo a la altura de sus expectativas. Esperamos que disfrutaran de su estancia con nosotros y de nuestra preciosa ciudad. ¡Hasta la próxima!

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from RECEPCIÓN on Jan 9, 2024
Muchas gracias por dedicar unos minutos a valorar su estancia con nosotros. Nos hace muy feliz leer que todo estuvo a la altura de sus expectativas. Esperamos que disfrutaran de su estancia con nosotros y de nuestra preciosa ciudad. ¡Hasta la próxima!

2/10 Terrible

Chao

Stayed 1 night in Dec 2023

8/10 Good

Maria Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay in Segovia
We had a very pleasant stay at this hotel. It is comfortable, very clean and very well located, a 10-minute walk from the Aqueduct. Staff is kind and helpful; breakfast is very good. I would stay again. That all said it is starting to look a bit tired, bathroom in particular. Fake plastic plants not great either. It is a beautiful building, full of light, perfect for natural plants. Why not real plants that are easy to care for?
Stayed 5 nights in Oct 2023
Response from Hotel Cetina on Oct 27, 2023
Thank you very much for taking a few minutes to rate your stay with us.We take note of your comments to try to continue improving our services and facilities.We hope we can count on your visit again. Greetings from the entire team of Hotel Cetina Segovia.

10/10 Excellent

Janice

Stayed 1 night in Oct 2023
Response from Hotel Cetina on Oct 27, 2023
Muchas gracias por dedicar unos minutos a valorar su estancia con nosotrosEsperamos poder volver a contar con su visita.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ice hotel in quiet area yet easy walking distance to all sites
Stayed 3 nights in Sep 2023
Response from Hotel Cetina on Oct 27, 2023
Thank you very much for taking a few minutes to rate your stay with us.We hope we can count on your visit again. Greetings from the entire team of Hotel Cetina Segovia.

10/10 Excellent

Tony

Travelled with partner
Nice hotel walking distance to the Roman aqueduct and cathedral. Rooms are nice and comfortable, the washroom’s are a little dated but functional. Buffet breakfast well worth the 9 euro person if purchased in advance.
Stayed 1 night in Oct 2023
Response from Recepción on Oct 27, 2023
Thank you very much for taking a few minutes to rate your stay with us.We take note of your comments to try to continue improving our services and facilities. We hope to be able to count on your visit again. Best regards from the entire team of Hotel Cetina Segovia.

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location and is a very pretty building.
Stayed 2 nights in Sep 2023
Response from Recepción on Sep 26, 2023
Thank you very much for taking a few minutes to review your stay with us. We are very happy to read that everything lived up to your expectations. We hope you enjoyed your stay with us and our beautiful city. See you next time!

10/10 Excellent

Claudiu, Ottawa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel. Boutique or non-boutique, this hotel has a great personality and the staff is always helpful and kind. I'll definitely stay here again next time I visit Segovia. Gracias!
Stayed 1 night in Sep 2023
Response from Hotel Cetina on Sep 16, 2023
First we want to thank you for your comment. We are glad to know that the treatment by the staff has been to your liking, we like to give the best of us and offer a service based on excellence. We hope we can count on your visit again.

10/10 Excellent

Jose, Key Biscayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Recepción on Sep 23, 2023
Estimado cliente, Muchas gracias por compartir una experiencia tan excepcional con nosotros. Les esperamos en nuestro hotel la próxima vez para hacer su estancia incluso mejor. Un saludo

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
A very pretty hotel that was close to everything.
Stayed 1 night in Aug 2023
Response from RECEPCIÓN on Aug 16, 2023
Thank you very much for taking a few minutes to rate your stay with us. We hope to be able to count on your visit again in the near future.

8/10 Good

donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was convenient to attractions such as museum of Leon and casa Botines. Also, lt was near plenty of restaurants.
Stayed 4 nights in May 2023
Response from Recepción on Jul 27, 2023
Dear Mr. Donald,Thank you for choosing Cetina Palacio Ayala Berganza and for your feedback.Kind regards.

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!!
Stayed 1 night in Jun 2023
Response from Hotel Cetina on Jul 1, 2023
Muchas gracias por dedicar unos minutos a valorar su estancia con nosotros. Nos hace muy feliz leer que todo estuvo a la altura de sus expectativas. Esperamos que disfrutaran de su estancia con nosotros y de nuestra preciosa ciudad. ¡Hasta la próxima!

10/10 Excellent

Juan C

Stayed 1 night in Jun 2023
Response from Recepción on Jun 22, 2023
Muchas gracias por dedicar unos minutos a valorar su estancia con nosotros, esperamos volver a contar con ustedes en otra ocasión, ¡Hasta pronto!

10/10 Excellent

Maria Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. All the places we wanted to go to was a short walk away.
Stayed 1 night in Jun 2023
Response from Hotel Cetina on Jun 16, 2023
First of all, we would like to thank you for your comment, as it allows us to improve every day. We are glad to know that our facilities and services have been to your liking and exceeded your expectations. We hope we can count on your visit again.

10/10 Excellent

Michael, Stillwater

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in the heart of Segovia. Friendly staff, clean comfortable rooms and great location.
Stayed 1 night in May 2023
Response from Hotel Cetina on Jun 5, 2023
Thank you very much for taking a few minutes to review your stay with us. We are very happy to read that everything lived up to your expectations. We hope you enjoyed your stay with us and our beautiful city. See you next time!

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in a historic building. Recently updated. Close to the aqueduct but on a quiet block. Excellent breakfast. We used this as a lovely home base to take in Segovia. We'll be back.
Stayed 2 nights in May 2023
Response from Hotel Cetina on May 25, 2023
Thank you very much for taking a few minutes to review your stay with us. We are very happy to read that everything lived up to your expectations. We hope you enjoyed your stay with us and our beautiful city. See you next time!

8/10 Good

Erik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
breakfast eggs were cold, buns very stale. everything else seemed very good. I think the staff didnt know any better.
Stayed 1 night in May 2023
Response from Hotel Cetina on May 25, 2023
Thank you very much for taking a few minutes to rate your stay with us. We take note of your comments to try to continue improving our services and facilities. We hope to be able to count on your visit again. Best regards from the entire team of Hotel Cetina Segovia.

10/10 Excellent

Lai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Within the old town. very central location. easy to walk to all tourist attractions. decorations are very classic.
Stayed 2 nights in Mar 2023
Response from Hotel Cetina on Apr 16, 2023
Thank you very much for taking a few minutes to review your stay with us. We are very happy to read that everything lived up to your expectations. We hope you enjoyed your stay with us and our beautiful city. See you next time!

10/10 Excellent

Elizabeth

Absolutely lovely
This hotel was a breath of fresh air! So clean, so spacious and well apportioned. We were incredibly comfortable here. The room felt like a suite, with bathrobes and slippers (maybe we didn’t get the basic room?) we had windows too, not out to a beautiful view, but still nice to see neighborhoods. The location is super convenient to the main streets with food and within 5 minutes of the aqueduct and a viewpoint for sunset and sunrise. Parking can be expensive if you drove, 16E under the city, and the streets, I don’t think are worth it, as they were giving out tickets left and right. Maybe it is possible to park just outside or at the bus station, but very few spaces. The breakfast is HUGE. There were at least 7 different milk/creamer options for your coffee. Pastries, some veg and fruit, bread, and every fixin’ I didn’t even imagine how many there could be. 9 different kinds of cheese 🧀 it is a good way to start the day. Really loved this hotel!
Stayed 2 nights in Nov 2022
Response from Reception on Dec 6, 2022
Thank you very much for taking a few minutes to review your stay with us. We are very happy to read that everything lived up to your expectations. We hope you enjoyed your stay with us and our beautiful city. See you next time!

10/10 Excellent

Maria, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has been recently renovated, it has a beautiful and elegant atmosphere. The hotel is a excellent option for great quality at a reasonable price.
Stayed 2 nights in Oct 2022
Response from Dpto. Recepcion on Nov 9, 2022
Thank you very much for taking a few minutes to review your stay with us. We are very happy to read that everything lived up to your expectations. We hope you enjoyed your stay with us and our beautiful city. See you next time!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super helpful and friendly. The rooms were clean and the beds were so comfortable- the best in our 2 weeks of travel. The location is outstanding for getting to main attractions- longest walk at a casual pace was 20 minutes to the Alcazar. Segovia is a lovely place and the hotel made us feel right at home there. We would definitely stay again - highly recommend- it is perfect.
Stayed 1 night in Jun 2022
Response from Recepción on Jul 3, 2022
Thank you for taking a few minutes to review your stay with us. We are glad to hear that everything was to your liking. We look forward to seeing you again in the near future :)

6/10 Okay

Shelly

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En medio de la zona turística, con aparcamiento facil., limpio
Stayed 2 nights in Jan 2024

10/10 Excellent

NAGORE

Stayed 1 night in Dec 2023
Response from RECEPCIÓN on Jan 9, 2024
Muchas gracias por dedicar unos minutos a valorar su estancia con nosotros. Nos hace muy feliz leer que todo estuvo a la altura de sus expectativas. Esperamos que disfrutaran de su estancia con nosotros y de nuestra preciosa ciudad. ¡Hasta la próxima!

10/10 Excellent

Franck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchísimas gracias por todo. Por la cualidad, el desayubo, el servicio!
Stayed 2 nights in Nov 2023
Response from RECEPCIÓN on Nov 30, 2023
Muchas gracias por dedicar unos minutos a valorar su estancia con nosotros. Nos hace muy feliz leer que todo estuvo a la altura de sus expectativas. Esperamos que disfrutaran de su estancia con nosotros y de nuestra preciosa ciudad. ¡Hasta la próxima!

10/10 Excellent

JAVIER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from RECEPCIÓN on Jan 9, 2024
Muchas gracias por dedicar unos minutos a valorar su estancia con nosotros. Nos hace muy feliz leer que todo estuvo a la altura de sus expectativas. Esperamos que disfrutaran de su estancia con nosotros y de nuestra preciosa ciudad. ¡Hasta la próxima!

10/10 Excellent

maria alejandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena
Stayed 1 night in Oct 2023
Response from RECEPCIÓN on Nov 30, 2023
Muchas gracias por dedicar unos minutos a valorar su estancia con nosotros. Esperamos que disfrutaran de su estancia y de nuestra preciosa ciudad. ¡Hasta la próxima!

10/10 Excellent

Lucila

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto mucho y muy buena ubicacion
Stayed 4 nights in Oct 2023
Response from Hotel Cetina on Oct 27, 2023
Muchas gracias por dedicar unos minutos a valorar su estancia con nosotros.Esperamos poder volver a contar con su visita.

10/10 Excellent

Marta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente para descansar y visitar la ciudad
Stayed 2 nights in Oct 2023
Response from Hotel Cetina on Oct 27, 2023
Muchas gracias por dedicar unos minutos a valorar su estancia con nosotros.Nos alegra saber que nuestras instalaciones y servicios han sido de su agrado.Esperamos poder volver a contar con su visita.

10/10 Excellent

Genaro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El primer día no nos gustó la habitación. Ya el segundo día que nos cambiaron, mucho mejor.
Stayed 2 nights in Oct 2023
Response from Hotel Cetina on Oct 27, 2023
Muchas gracias por dedicar unos minutos a valorar su estancia con nosotros.Esperamos poder volver a contar con su visita.

10/10 Excellent

Jose luis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Me encanto
Stayed 1 night in Oct 2023
Response from Hotel Cetina on Oct 27, 2023
Muchas gracias por dedicar unos minutos a valorar su estancia con nosotrosEsperamos poder volver a contar con su visita.

10/10 Excellent

alen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Recepción on Oct 27, 2023
Muchas gracias por dedicar unos minutos a valorar su estancia con nosotrosEsperamos poder volver a contar con su visita

10/10 Excellent

alen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Recepción on Sep 23, 2023
Muchas gracias por dedicar unos minutos a valorar su estancia con nosotros. Esperamos que disfrutaran de su estancia con nosotros y de nuestra preciosa ciudad. ¡Hasta la próxima!

10/10 Excellent

Lucrecia

Stayed 1 night in Aug 2023
Response from Recepción on Sep 23, 2023
Muchas gracias por su comentario, nos alegra mucho saber que tuvo una buena experiencia con nosotros. Esperamos volver a verles pronto, le deseamos todo lo mejor. Un cordial saludo.

2/10 Terrible

Isabel

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habiacion pequeña no los siguiente, y en plena ola de calor con aire acondicionado roto, para poder soportar el calor tenían ventiladores en un hotel de 4 estrellas, esto es una vergüenza. Ningún tipo de compensación, encima grosería y chulería. Una vergüenza. Además las habitaciones, mobiliario y baños tienen más de 50 años.
Stayed 1 night in Aug 2023

8/10 Good

Rocio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien ubicado y cama grande y comoda que es lo mas importante
Stayed 1 night in Aug 2023
Response from Recepción on Aug 18, 2023
Muchas gracias por dedicar unos minutos a valorar su estancia con nosotros Sentimos el inconveniente que le supuso el acceso a la segunda planta, somos un hotel situado en un antiguo palacio que data del siglo XV declarado Monumento Histórico-Artístico y tratamos de conservar su estructura inicial. Esperamos poder volver a contar con su visita. Un saludo de parte de todo el equipo de Hotel Cetina Segovia.

10/10 Excellent

PILAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merece la pena
Hotel totalmente recomendable. Cerca del acueducto. Desayuno excelente. Habitacion espaciosa. Todo muy limpio. Personal muy amable
Stayed 1 night in Jul 2023
Response from Recepción on Jul 8, 2023
Muchas gracias por dedicar unos minutos a valorar su estancia con nosotros. Nos hace muy feliz leer que todo estuvo a la altura de sus expectativas. Esperamos que disfrutaran de su estancia con nosotros y de nuestra preciosa ciudad. ¡Hasta la próxima!

6/10 Okay

Ulf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Supertolles team- aber zu teuer für die Leistung
Das ursprünglich angebotene Zimmer war deutlich zu teuer, für das was es war. Wir hatten dann ein sehr faires upgrade. Trotzdem ist das Preis/Leistungsverhältnis nicht berauschend. Wenn das Zimmer in Segovua mehr kostet als das in Madrid oder Salamanca dann erwarte ich ein "wow" Erlebnis, das hat mir gefehlt. Aber es war ein super tolles team, sehr freundlich, sehr hilfsbereit, sehr motiviert immer mit einem Lächeln - das war Spitze.
Stayed 4 nights in May 2023
Response from Hotel Cetina on Jun 16, 2023
Thank you very much for taking a few minutes to rate your stay with us. We take note of your comments to try to continue improving our services and facilities. We hope to be able to count on your visit again. Best regards from the entire team of Hotel Cetina Segovia.

10/10 Excellent

Carmen

Stayed 1 night in Apr 2023
Response from Dpto. Recepción on Apr 23, 2023
¡Muchas gracias por dedicar unos minutos a valorar su estancia con nosotros!

8/10 Good

Joaquin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La uvicacion Pero no me gusto el aparcamiento
Stayed 1 night in Mar 2023
Response from Hotel Cetina on Apr 19, 2023
Muchas gracias por dedicar unos minutos a valorar su estancia con nosotros. Tomamos nota de sus observaciones para intentar seguir mejorando nuestros servicios e instalaciones. Esperamos poder volver a contar con su visita. Un saludo de parte de todo el equipo de Hotel Cetina Segovia.

10/10 Excellent

javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel con encanto y calidad
Hotel con encanto, las habitaciones amplías y cómodas...la atención fue muy buena y nos aconsejaron un restaurante para cenar que cumplió con creces mis expectativas...en resumen ha sido una estancia muy positiva y sin duda volveré a elegir este hotel si vuelvo a Segovia
Stayed 1 night in Feb 2023
Response from Recepción on Feb 19, 2023
Muchas gracias por dedicar unos minutos a valorar su estancia con nosotros. Nos hace muy feliz leer que todo estuvo a la altura de sus expectativas. Esperamos que disfrutaran de su estancia con nosotros y de nuestra preciosa ciudad. ¡Hasta la próxima!

10/10 Excellent

jordi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Dpto. Recepción on Nov 26, 2022
Gracias por su valoración!

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una excelente estancia, ampliamente recomendable. El lugar es lindo, muy cuidado, huele delicioso. Limpio y las habitaciones y el baño espaciosos. El desayuno incluido muy completo, lo recomiendo ampliamente. El hotel se encuentra a unos pasos de las avenidas principales de Segovia, pero se mantiene lo suficientemente alejado como para no estar en medio del caos turístico de la ciudad. No pudimos elegir mejor.
Stayed 1 night in Oct 2022
Response from Dpto. Recepción on Nov 9, 2022
Muchas gracias por dedicar unos minutos a valorar su estancia con nosotros. Nos hace muy feliz leer que todo estuvo a la altura de sus expectativas. Esperamos que disfrutaran de su estancia con nosotros y de nuestra preciosa ciudad. ¡Hasta la próxima!

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Dpto. Reservas on Oct 16, 2022
Gracias por su valoración positiva. Esperamos volver a verles pronto!

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wirklich schöne Unterkunft ... kann ich ohne Einschränkungen empfehlen. War die ca. 100€/Tag wert.
Stayed 2 nights in Sep 2022
Response from Departamento de reservas on Oct 3, 2022
Thank you very much for taking a few minutes to review your stay with us. We are very happy to read that everything lived up to your expectations. We hope you enjoyed your stay with us and our beautiful city. See you next time!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Recepcion on Sep 18, 2022
Muchas gracias!