Vue de la chambre

Southwest Inn at Sedona – Avis

3.5 out of 5
Southwest Inn at Sedona
3250 W Highway 89A, Sedona, AZ

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 569 avis sur 1002." "
Note de 8 – Bien, d’après 258 avis sur 1002." "
Note de 6 – Acceptable, d’après 99 avis sur 1002." "
Note de 4 – Médiocre, d’après 50 avis sur 1002." "
Note de 2 – Terrible, d’après 26 avis sur 1002." "

9,0/10

Propreté

9,0/10

Service et personnel

8,2/10

Commodités

8,6/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

alain

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Merveilleux le personnel es extra que de beaux souvenirs
Séjour de 1 nuit en juin 2022
Denise a répondu le 22 juin 2022
Thank you for kind review, and thank you for being our guest we hope you enjoyed beautiful Sedona Be well.

6/10 – Acceptable

joel

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
oui....mais !
simple et agréable petit déjeuner pas du tout à la hauteur du prix de la chambre et pas avant 7h30.
Séjour de 1 nuit en mai 2022
Denise a répondu le 12 juin 2022
Thank you for your feedback and for staying with us be well.

10/10 – Excellent

Sandra

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This Pet friendly hotel was clean, very quiet area, rooms are large and cozy.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Suzy

Voyage en groupe
The lobby could stand to be updated a bit. Our a/c squeeked at times. But it was a nice place for the money and I would recommend it to a friend. Breakfast was good. Friendly staff.
Séjour de 4 nuits en mai 2024
Southwest Inn at Sedona Management a répondu le 24 mai 2024
Dear Suzy,Thanks for the positive review regarding your stay at Southwest Inn at Sedona.  We appreciate your recommendation and are glad you enjoyed our breakfast and friendly staff.  We apologize for any inconvenience caused by the lobby and AC issues.  We hope to have the opportunity to welcome you back in the future for an even better experience.Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

Milena

Voyage en famille
Points forts : Commodités, état et installations de l’hébergement
Amazing place
Séjour de 1 nuit en mai 2024
Southwest Inn at Sedona Management a répondu le 14 mai 2024
Dear Milena,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Southwest Inn at Sedona.  We work tirelessly to ensure our guests experience the best hospitality in Southwest Inn at Sedona.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

Grigory, Castro Valley

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice hotel with excellent view of Sedona mountains. Breakfast was good, but not great - no meat options. Close to restaurants and other locations.
Séjour de 3 nuits en avril 2024
Southwest Inn at Sedona Management a répondu le 14 mai 2024
Dear Grigory,Thank you for your feedback!  We're glad you enjoyed the excellent view of the Sedona mountains during your stay.  Your comments regarding the breakfast options are noted, and we'll consider them as we strive to improve our offerings.  We're pleased that our location is close to restaurants and other attractions suits your needs.  Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future!Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

Warren

Points forts : Propreté, commodités
Beautiful view. Desk manager recommended an excellent restaurant where we had dinner. She also gave us a short cut to our next destination.
Séjour de 1 nuit en mai 2024
Southwest Inn at Sedona Management a répondu le 14 mai 2024
Dear Warren,We're delighted you enjoyed the beautiful view during your stay with us!  Providing helpful recommendations and assistance to enhance our guests' experience is always our pleasure.  We're glad our desk manager could suggest an excellent restaurant for your dinner and offer a convenient shortcut for your travels to your next destination.  Your satisfaction is our priority, and we're grateful for your positive feedback.  We hope to welcome you back soon for another enjoyable stay with us!Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

Belinda

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The character of this hotel was nice. The room was very nice and clean. The views from the balcony were great. Breakfast was tasty and a wide variety to choose from. East check in and out.
Séjour de 1 nuit en mai 2024
Southwest Inn at Sedona Management a répondu le 6 mai 2024
Dear Belinda,Thank you for sharing your experience with us!  We're thrilled to hear that you enjoyed the character of our hotel, the cleanliness of your room, and the beautiful views from the balcony.  It's fantastic to know that you found our breakfast tasty with a wide variety of options and that your check-in and check-out processes were easy.  We appreciate your positive feedback, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.  If there's anything else we can do to make your next visit even better, please feel free to let us know.  Thank you for choosing to stay with us!Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

sebastian

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was nice!
Séjour de 3 nuits en avril 2024
Southwest Inn at Sedona Management a répondu le 3 mai 2024
Dear Sebastian,We're glad to hear that you had a pleasant experience during your stay at our hotel!  If there's anything we can do to improve your next visit, please don't hesitate to reach out.  We look forward to welcoming you back soon!Kind Regards,Southwest Inn at Sedona Management

8/10 – Bien

James

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice place for a weekend.
Séjour de 3 nuits en avril 2024
Southwest Inn at Sedona Management a répondu le 2 mai 2024
Dear James,We're delighted to hear that you enjoyed your weekend stay with us!  Thank you for choosing our hotel; we're glad you found it to your liking.  If you ever find yourself in the area again, we'd love to host you for another pleasant experience.Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

heather

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is a small hotel but the staff was very friendly and helpful. The room was spacious and clean. We really enjoyed our stay.
Séjour de 2 nuits en avril 2024
Southwest Inn at Sedona Management a répondu le 30 avr. 2024
Dear Heather,We're delighted to hear that you had a wonderful experience during your stay at our small hotel!  It's fantastic that our staff made you feel welcome and provided friendly and helpful service.  We're pleased you found your room spacious and clean, contributing to a comfortable stay.  Thank you for choosing us, and we hope to welcome you back in the future!Kind Regards,Southwest Inn at Sedona Management

6/10 – Acceptable

David

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
A nice motel-style place. Strong Southwestern theme. Room was clean& nicely staged. Good beds. Only complaint... WAY overpriced plus surprise $15 property fee! Really????
Séjour de 1 nuit en avril 2024
Southwest Inn at Sedona Management a répondu le 19 avr. 2024
Dear David,We're glad you appreciated the Southwestern theme of our motel-style place and found your room clean, nicely staged, and with good beds.  However, we're sorry to hear that you felt the price was higher than expected, especially with the surprise property fee.  We apologize for any inconvenience or frustration this may have caused.  Your feedback is important to us, and we'll consider it as we review our pricing and fee structure.  If there's anything else we can do to improve your experience or address your concerns, please don't hesitate to reach out.  Thank you for choosing to stay with us.Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

Jessica

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was friendly. Our room was clean and the area was nice and quiet. We enjoyed the free breakfast.
Séjour de 1 nuit en avril 2024
Southwest Inn at Sedona Management a répondu le 18 avr. 2024
Dear Jessica,We're delighted to hear that you had a wonderful experience during your stay with us!  Providing friendly service, clean accommodations, and a peaceful environment are top priorities for us, and we're thrilled that we could meet your expectations in these areas.  We're also glad to hear that you enjoyed the complimentary breakfast.  Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!  If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Your satisfaction is our priority!Thank You,Southwest Inn at Sedona Management

4/10 – Médiocre

Carmela

Voyage de couple
Points faibles : Commodités
The bed was very uncomfortable. The "mountain view" looked out over the parking lot and partially faced the street. The breakfast was mediocre at best. Overall, the price paid for this room ~ $399 per night was too high for what we got. One bright side was the maintenance guy got the jets to function in the hot tub.
Séjour de 2 nuits en avril 2024
Southwest Inn at Sedona Management a répondu le 16 avr. 2024
Dear Carmela,We're sorry to hear that your experience at our hotel did not meet your expectations.  Providing a comfortable and enjoyable stay for our guests is our top priority, and we apologize for any discomfort you experienced with the bed and the disappointment with the "mountain view."  Your feedback regarding the breakfast and the room rate is also noted, and we will consider it as we continue to improve our services and offerings.  We're glad to hear that our maintenance team was able to assist with the hot tub, and we appreciate your patience. If there's anything else we can do to make amends or if you have any further feedback, please don't hesitate to reach out.  We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Kind Regards,Southwest Inn at Sedona Management

8/10 – Bien

daniel

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Sw inwas nice place on the west side of Serdona . Very quite an less traffic.
Séjour de 1 nuit en avril 2024
Southwest Inn at Sedona Management a répondu le 16 avr. 2024
Dear daniel,We're glad you enjoyed your stay at Southwest and found it a pleasant and peaceful location on the west side of Sedona.  Providing a serene environment for our guests is important to us, and we're delighted that you appreciated the quiet atmosphere and minimal traffic.  Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable visit in the future!  If you have any further feedback or requests, please let us know.Thank You,Southwest Inn at Sedona Management

10/10 – Excellent

Erin

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff are all incredibly helpful and friendly!
Séjour de 2 nuits en avril 2024
Southwest Inn at Sedona Management a répondu le 16 avr. 2024
Dear Erin,We're delighted that you found our staff incredibly helpful and friendly!  Our top priority is providing excellent service and hospitality, and we're thrilled that our team made a positive impression on you.  Your kind words mean a lot to us, and we look forward to welcoming you back again!Kind Regards,Southwest Inn at Sedona Management

8/10 – Bien

Avi, Sunnyvale

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
So far so good
Séjour de 1 nuit en avril 2024
Southwest Inn at Sedona Management a répondu le 12 avr. 2024
Dear Avi,We're glad to hear that your experience has been positive!  If there's anything we can do to make your stay even better, please don't hesitate to let us know.  We're here to ensure you have a comfortable and enjoyable stay.Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

Jay

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly and helpful staff
Séjour de 2 nuits en avril 2024
Southwest Inn at Sedona Management a répondu le 10 avr. 2024
Dear Jay,Thank you for taking the time to share your feedback.  We're delighted you found our staff friendly and helpful during your stay.  Your satisfaction is our top priority, and we appreciate your kind words.  We'll address your concerns to enhance the overall guest experience.  We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Kind Regards,Southwest Inn at Sedona Management

8/10 – Bien

Robert

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful setting, very clean,. comfortable rooms, decent hot tub but the jets were not jets but weird bubblers?.. We didn't care for the foreign-covered robot customer device in the lobby.. very impersonal & incapable of Q&A.. Overall good experience here 🤗
Séjour de 1 nuit en avril 2024
Southwest Inn at Sedona Management a répondu le 10 avr. 2024
Dear Robert,We appreciate your feedback and are glad you enjoyed the beautiful setting, clean and comfortable rooms, and the hot tub.  We apologize for any inconvenience caused by the customer's device in the lobby and will look into improving our services.  Thank you for choosing to stay with us, and we hope to welcome you back in the future for an even better experience.Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

Roberta

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We love staying at Boutique Hotels, and this one did not disappoint. Love the quiet location, close to but not in the downtown area, so Uber is affordable, but you still get a good night’s sleep. The room was very clean and private, we didn't hear guests in the adjacent rooms at all. The Inn is just 2 blocks from one of the 3 Sedona Shuttle locations which will take you to the trailheads for free, alleviating the need to hassle with driving and wasting your time being unsuccessful in finding one of the limited parking spots. The breakfast area was very tidy with simple and healthy food options to start your day. Loved it, would definitely stay there again.
Séjour de 2 nuits en mars 2024
Southwest Inn at Sedona Management a répondu le 8 avr. 2024
Dear Roberta,We're delighted to hear that you enjoyed your stay at our boutique hotel.  It's fantastic that you appreciated our quiet location, cleanliness, and privacy of the room.  We're glad that you had a peaceful night's sleep and found our proximity convenient for exploring the area.  It's wonderful to know that you enjoyed the breakfast options offered.  Your kind words mean a lot to us, and we can't wait to welcome you back for another enjoyable stay!Kind Regards,Southwest Inn at Sedona Management

6/10 – Acceptable

Cynthia

Points forts : Propreté
Cute property but felt needed a refresh. Not worth what we had to pay but was spring break Staff was ok. Had an automatic person when u walked in (on an electric device). One time needed something and was hard to get a real person
Séjour de 2 nuits en mars 2024
Southwest Inn at Sedona Management a répondu le 2 avr. 2024
Dear Cynthia,We appreciate your feedback regarding our property.  While we're glad you found it cute, we apologize if it needed a refresh.  Your comments are valuable to us, and we'll consider them for future improvements.  We're sorry you felt the price wasn't justified and had difficulty reaching a staff member when needed.  We'll address these concerns to ensure a better experience for our guests in the future.  Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay.  If there's anything else we can assist you with, please don't hesitate to let us know.Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

Janet

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We loved this hotel. Beautifully decorated room - warm and ambient. Loved the colors and furniture. Fireplace in room. The view was beautiful. So quiet. Never hear another guest. Great shower - very clean bathroom and room. This was the nicest experience we have ever had at a hotel.
Séjour de 9 nuits en mars 2024
Southwest Inn at Sedona Management a répondu le 27 mars 2024
Dear Janet,We're thrilled to hear that you loved your stay at our hotel!  Your room was beautifully decorated with warm, ambient colors and furniture.  You enjoyed the fireplace and the beautiful view.  We're delighted you found the atmosphere quiet and serene and had a great shower experience in a spotless bathroom and room.  Thank you for your kind words, and we're honored that you consider this the most excellent experience you've ever had at a hotel.We look forward to welcoming you back for another memorable stay in the future! Please let us know if we can assist you with anything else.Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

Kenton, virginia beach

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Southwest Inn at Sedona Management a répondu le 27 mars 2024
Dear Kenton,Thank you for a perfect score rating during your stay at Southwest Inn at Sedona.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Kind Regards,Southwest Inn at Sedona Management

8/10 – Bien

Ruby

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités
We had some maintenance issues with our room. Ceiling fan not working properly. Wall lamp was not secured properly to wall. Felt floors could have been much cleaner. Beds and pillows were very comfortable. Extremely happy with the location.
Séjour de 4 nuits en mars 2024
Southwest Inn at Sedona Management a répondu le 26 mars 2024
Dear Ruby,We apologize for the maintenance issues you encountered during your stay.  Rest assured, we take such matters seriously and will address them promptly to ensure a more comfortable experience for our guests in the future.  We're pleased to hear that you found the beds and pillows comfortable, and we appreciate your feedback regarding the cleanliness of the floors.  Additionally, we're delighted that you were pleased with our location.  Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.  If there's anything else we can assist you with, please don't hesitate to let us know.Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

Sarah

Voyage de couple
Points forts : Commodités, état et installations de l’hébergement
The staff were very helpful and friendly. The room was very comfortable, the gas fire place was a nice touch. It was a shame he rainy weather prevented us from sitting on the balcony.
Séjour de 2 nuits en mars 2024
Southwest Inn at Sedona Management a répondu le 19 mars 2024
Dear Sarah,We're delighted to hear that you found our staff helpful and friendly.  We prioritize Providing excellent service, and we're glad we could meet your expectations.  It's lovely to know that you enjoyed the comfort of your room, and we're pleased you appreciated the cozy touch of the gas fireplace.  We're sorry that the rainy weather prevented you from enjoying the balcony; we hope you can still relax and unwind indoors.  Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay.  Please let us know if we can assist you with anything else.Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

Susan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Southwest Inn at Sedona Management a répondu le 19 mars 2024
Dear Susan,Thank you for a perfect score rating during your stay at Southwest Inn at Sedona.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

David

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was very accommodating when we had to extend our staff due to my husband’s heart attack and hospital stay in the area. THANK YOU!
Séjour de 2 nuits en février 2024
Southwest Inn at Sedona Management a répondu le 12 mars 2024
Dear David,We're so glad to hear that our staff could assist you during such a challenging time.  Our thoughts are with you and your husband, and we wish him a speedy recovery.  Please don't hesitate to reach out if there's anything else we can do to support you both during your stay.  Take care.Kind Regards,Southwest Inn at Sedona Management

8/10 – Bien

Selena

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en février 2024
Southwest Inn at Sedona Management a répondu le 29 mars 2024
Dear Selena,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Kind Regards,Southwest Inn at Sedona Management

8/10 – Bien

Philip

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was clean and comfortable, staff very helpful and polite, would recommend.
Séjour de 2 nuits en février 2024
Southwest Inn at Sedona Management a répondu le 6 mars 2024
Dear Philip,We're thrilled that you found our hotel clean and comfortable and that our staff were helpful and polite.  Thank you for your recommendation!  We hope to welcome you back again soon.Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

Tom

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The rooms have a charm you won’t find in a chain motel. They were clean and had a nice view. The staff was friendly and helpful.
Séjour de 2 nuits en février 2024
Southwest Inn at Sedona Management a répondu le 6 mars 2024
Dear Tom,We're delighted to hear that you appreciated the unique charm of our rooms and enjoyed the cleanliness and view.  Providing friendly and helpful service is always our priority.  Thank you for staying with us, and we look forward to welcoming you back in the future!Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

Antonio

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall best place to stay, super quiet and comfortable! Definitely a core memory staying here and being so close to the heart of Sedona.
Séjour de 2 nuits en mars 2024
Southwest Inn at Sedona Management a répondu le 5 mars 2024
Dear Antonio,Thank you for your kind words!  We're delighted you had a wonderful stay with us and enjoyed the quiet and comfortable atmosphere.  We strive to provide a memorable experience for all our guests, and we're glad we could contribute positively to your time in Sedona.We look forward to welcoming you back in the future!Kind Regards,Southwest Inn at Sedona Management

8/10 – Bien

Leigh

Séjour de 2 nuits en mars 2024
Southwest Inn at Sedona Management a répondu le 27 mars 2024
Dear Leigh,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Kind Regards,Southwest Inn at Sedona Management

8/10 – Bien

jeff

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was very helpful. Better beds would be only complaint.
Séjour de 2 nuits en février 2024
Southwest Inn at Sedona Management a répondu le 5 mars 2024
Dear Jeff,Thank you for your feedback!  We're glad to hear that our staff was helpful during your stay.  We appreciate your suggestion regarding the beds and will consider it for future improvements.  We hope to welcome you back again soon!Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

Jim

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Loved fireplace.Hot tub. Felt safe
Séjour de 1 nuit en février 2024
Southwest Inn at Sedona Management a répondu le 29 févr. 2024
Dear Jim,We're delighted you enjoyed the fireplace and hot tub and felt safe during your stay.  Thank you for sharing your positive experience with us!Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

Debra, Sun City

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice facility, quiet and close to shopping and hiking. Breakfast was good. We will definitely come back.
Séjour de 1 nuit en février 2024
Michelle a répondu le 27 févr. 2024
Dear Debra,We are very happy you had a nice stay with us. We hope to see you soon. Thank you Southwest Inn Team

6/10 – Acceptable

Marie

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, état et installations de l’hébergement
I thought it was overpriced. Everywhere in town is overpriced, to be fair. But for what you got, a nice motel, but no where near a 5 star property, comparitivly speaking, I still think it was overpriced.
Séjour de 1 nuit en février 2024
Southwest Inn at Sedona Management a répondu le 26 févr. 2024
Dear Marie,We appreciate your feedback and understand your perspective.  We strive to offer fair pricing for the quality and amenities provided.  Your comments will be considered as we continue to improve our services.  Thank you for sharing your thoughts with us.Kind Regards,Southwest Inn at Sedona Management

8/10 – Bien

Cara

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice location! Staff friendly. Breakfast options were good. Was nice having a fire place in the room.
Séjour de 3 nuits en février 2024
Southwest Inn at Sedona Management a répondu le 23 févr. 2024
Dear Cara,We're delighted to hear that you enjoyed your stay with us!  It's wonderful that you appreciated our convenient location, friendly staff, and breakfast options.  We're glad you liked the fireplace in your room as well.  Thank you for choosing to stay with us, and we hope to welcome you back again soon!Kind Regards,Southwest Inn at Sedona Management

8/10 – Bien

Fernando

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
The property has a virtual check in machine that simply does not work. I checked in around 10:30PM and as it was late I was helped by a virtual lady. The communication was poor, her micro wasn’t working, it took a while but she finally managed to print the room keys, which were not working so I had to come back and start over. Annoying process. I was traveling from Las Vegas and they have such an amazing and friendly check in virtual machine at the hotel… Be aware to arrive early to your check in!
Séjour de 1 nuit en février 2024
Southwest Inn at Sedona Management a répondu le 21 févr. 2024
Dear Fernando,We apologize for the inconvenience you experienced during the check-in process.  Providing a seamless and efficient experience is important to us, and we regret that the virtual check-in machine did not meet your expectations.  Your feedback will be shared with our team to address any technical issues and improve communication.  We appreciate your patience and understanding and hope to welcome you back for a smoother and more enjoyable stay in the future.  Thank you for bringing this to our attention.Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

Patrick

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Southwest Inn at Sedona Management a répondu le 21 févr. 2024
Dear Patrick,Thank you for a Perfect Score Rating on your stay at Southwest Inn at Sedona.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Kind Regards,Southwest Inn at Sedona Management

8/10 – Bien

Jeffrey

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Well kept Inn with a very nice simple breakfast included. The property is close to the street however and traffic can be noisy at times. Everyone we contacted with the staff was friendly and helpful.
Séjour de 3 nuits en février 2024
Dave a répondu le 17 févr. 2024
Thanks for your kind review Jeffrey. I appreciate you taking the time and effort to write your wonderful note.I hope you visit us again soon.Warmest regards,DavidSouthwest Inn of Sedona

10/10 – Excellent

Amy

Séjour de 1 nuit en février 2024
Dave a répondu le 17 févr. 2024
Dear Amy,Thank you for your extraordinary ranking! It was so kind of you to take the time to let others know about your stay.I truly hope that you will see fit to return again and visit.Your kindness is greatly felt.Warm regards,DavidSouthwest Inn of Sedona

10/10 – Excellent

David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Easy check in, everything was clean and in good condition
Séjour de 1 nuit en février 2024
Southwest Inn at Sedona Management a répondu le 13 févr. 2024
Dear David,We're pleased to hear that your check-in process was easy and that you found everything clean and in good condition during your stay.  Providing a seamless and comfortable experience for our guests is our priority.  Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay in the future.  Please let us know if there's anything else we can do to enhance your experience.  Thank you for choosing our hotel!Kind Regards,Southwest Inn at Sedona Management

8/10 – Bien

Katherine and Craig

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I thought perhaps this was more of a resort. But our room was just fine. Clean. Huge bathroom area. But definitely a motel type place on a main road. Breakfast was actually better than expected. So I would recommend. A little pricey compared to another condo we stayed in
Séjour de 1 nuit en janvier 2024
Southwest Inn at Sedona Management a répondu le 7 févr. 2024
Dear Katherine,Thank you for sharing your experience with us.  We appreciate your positive comments about the cleanliness and spaciousness of your room, including the large bathroom.   We're glad to hear that our breakfast exceeded your expectations.  While we aim to provide a comfortable stay, we understand that preferences vary.  Your feedback is valuable, and we'll use it to improve continually. We hope the overall experience was enjoyable, and we appreciate your recommendation.  We'd be delighted to host you again if your travels bring you back to the area.  Safe travels!Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

Tonya

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The rooms, were very clean!!! Staff was excellent, i was very suprised the window seals literally had 0 dust/dirt not even in the corners, u can tell the staff cares about cleaning rooms, not like alot of other hotels.. we were very pleased, beds and pillows very comfortable. We travel alot and this is the 1st time we have stayed here, we will definitely be coming bk..
Séjour de 1 nuit en février 2024
Southwest Inn at Sedona Management a répondu le 6 févr. 2024
Dear Tonya,Thank you for your glowing review!  We're thrilled to hear that you were impressed with the cleanliness of our rooms and the attention to detail by our staff.  Your satisfaction is our priority, and we're delighted that you found the beds and pillows comfortable.  We appreciate your kind words and look forward to welcoming you back on your future travels.  Safe journeys!Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

Diana

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent Inn
Amazing place to stay that is very central to sedona with great hikes nearby. Stayed at the hotel to attend the runsedona event and it was surprisingly close by. The hospitaly was 5 stars. They were verg friendly and always attentive to any of our needs.
Séjour de 1 nuit en février 2024
Dave a répondu le 4 févr. 2024
Thank you for your extraordinary review. It was so thoughtful of you. We are so very glad you chose to stay with us. I hope you decide to return very soon. Sedona offers fun events all year round. Thank you again for your kindness and consideration. Warm regards,David MOD Front Desk Southwest Inn

8/10 – Bien

Shelly

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Southwest Inn at Sedona Management a répondu le 13 févr. 2024
Dear Shelly,Thank you for taking the time to leave us a rating.  We can't wait to have you back for another visit soon!Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

Janet

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Enjoyed our stay here in every way.
Séjour de 3 nuits en janvier 2024
Southwest Inn at Sedona Management a répondu le 2 févr. 2024
Dear Janet,We're delighted to hear you enjoyed your stay with us in every way!  Your satisfaction is our top priority, and we appreciate your positive feedback.  If there's anything specific that stood out or any suggestions you have for improvement, please feel free to share.  We look forward to welcoming you back for another enjoyable experience.Kind Regards,Southwest Inn at Sedona Management

6/10 – Acceptable

Susan, Laconia

Voyage de couple
Points faibles : Commodités
Convenient location to area. Rooms were a bit old and we didn’t receive our VIP items. Had to ask for pickup items for the room. Only one chair in room that was wobbly. Fridge froze all items even though we turned it down. Breakfast was just a continental. Not what was advertised. Pictures of property a little disappointing. Lobby had a virtual front desk person. Windows in dining area needed cleaning.
Séjour de 4 nuits en janvier 2024
Southwest Inn at Sedona Management a répondu le 30 janv. 2024
Dear Susan,We sincerely apologize for the inconvenience you experienced during your stay.  Your feedback is valuable, and we appreciate you bringing these issues to our attention.  We will address your concerns with our team to ensure improvements are made.Regarding the VIP items, the condition of the room furniture and refrigerator, and the discrepancy in the breakfast experience, we are committed to promptly investigating and rectifying these matters.  Please know that your comments will be shared with the relevant departments to enhance our services and guest experiences.If you have any additional details or specific requests, please share them, and we'll do our best to address them accordingly.  We appreciate your understanding and hope to have the opportunity to provide a better experience for you in the future.Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en janvier 2024
Southwest Inn at Sedona Management a répondu le 30 janv. 2024
Dear Michael,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Southwest Inn at Sedona.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Southwest Inn at Sedona Hotel soon!Kind Regards,Southwest Inn at Sedona Management

10/10 – Excellent

Bridget

Séjour de 2 nuits en janvier 2024
Southwest Inn at Sedona Management a répondu le 25 janv. 2024
Dear Bridget,Thank you for a Perfect Score Rating on your stay at Southwest Inn at Sedona.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Kind Regards,Southwest Inn at Sedona Management