Ratings based on 532 Verified Reviews

3.0 out of 5
42% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller

Good location, horrible hotel and service

Posted 7-Aug-2017
Pros: nothing
Cons: More staff, Clean the rooms, Help your customers and address the concerns in stead of saying sorry and then ignoring the problem
Location: Kent washington, NHRA Drag races
The room was not cleaned when we checked in or during our stay after numerous complaints. Several people had to ask for clean sheets and change their own bedding to stay in their rooms. Hotel only had 1 staff member on. Manager would not call us back after trying to get help with our complaint. After speaking to 3 people our complaint still was never addressed. We weren't even checked out. The 1 staff member on duty was too busy playing the role of 6 people. As we left there was a line of people trying to check out and get items. The staff member was being yelled at by another staff member coming on to her shift. I have never slept in such a horrid place, plus the stench of BO in our room was horrid.
Comment from Hotel Management
9-Aug-2017 by General Manager  , Hotel Management
Although you liked our location, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager
3 out of 5
by A verified traveller

Posted 7-Aug-2017
Over all is a descent place to stay, I wish the hotel provide hand soap
Comment from Hotel Management
8-Aug-2017 by General Manager , Hotel Management
Thanks for evaluating your stay. We are glad you had an overall pleasant visit. That being said, we are sorry for the inconvenience you had while here. I would like to inform you that toiletries are always available at the front desk and it’s always complimentary. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope you consider staying with us again soon!   Sincerely, General Manager 
1 out of 5
by A verified traveller

Looks good from the outside

Posted 27-Jul-2017
You can tell the hotel went through a recent face lift but the plumbing was terrible. Our toilet kept clogging up. The shower knob in my uncle's room was loose and you had to do some funky stuff just to get the water going. I guess you get what you paid for. I am never staying at this hotel again. I would not recommend this hotel to anybody.
Comment from Hotel Management
29-Jul-2017 by General Manager , Hotel Management
Thanks for taking the time to evaluate our hotel. Please accept our apologies for the plumbing issues you encountered in your room and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. We will have the opportunity to make it up to you on a future visit. Sincerely, General Manager
2 out of 5
by A verified traveller from Boise

Very uneasy feeling. We didn't feel safe.

Posted 24-Jul-2017
Pros: The bed was comfortable.
Cons: Properly supplying the rooms with necessities so patrons do not have to try to chase them down.
Location: No idea. We were there only for a family thing nearby.
A man drinking beer was sitting in the tiny lobby while we checked in. He followed us out when we went to unload our car and joined several others who were drinking out of the trunk of a car. They were there both nights. Another vehicle was broken into and our alarm was set off in an attempt. Front desk was very unconcerned when we reported it. Said they do not patrol parking lots. Room was large, clean, but not supplied. No washcloths, no tissues, no hairdryer, and zero supplies for the full kitchen. Not a single pot or pan, dish or fork. Nothing. Plenty of counter space, lots of cupboards, 2 burners, full fridge and microwave. The pillows on the king bed were tiny and too few. When we checked out, the desk clerk would not print a statement for us. They had scanned our credit card upon arrival, but would not give us a statement showing nothing was charged to it. We did not feel safe in this location and would not return or recommend it.
Comment from Hotel Management
26-Jul-2017 by General Manager, Hotel Management
Diane, We are happy knowing there were positive aspects to your stay with us. We apologize there were disappointments and that you did not have a quality experience from check in to check out. We will work to correct the deficiencies you identified to improve for our valued guests. We hope to have you stay with us again when you are in the Kent area. General Manager
1 out of 5
by A verified traveller from Canada

No room at the Inn

Posted 17-Jul-2017
Pros: Nothing
Cons: Staff and over booking policy.
Location: Difficult to find as there is no sign or street number on the 'address street', their sign is on the main road which is not the address.
We arrived about 7:30pm to be told they had maintenance issues and there was no room and we should phone Expedia, they provided a phone number but would not let us use a phone. Expedia did resolve the issue and rebooked us in another hotel. But it took over 90 min and cost us about $200 in cell phone minutes as the call Center was in Texas and we were in Washington. Not a good experience.
Comment from Hotel Management
20-Jul-2017 by General Manager, Hotel Management
Doug, A positive first impression is important and we apologize that you were disappointed prior to your check in at our hotel. We are sorry for the unforeseen maintenance issue and that we were not able to accommodate you on this visit and for the inconvenience this caused. It would be our pleasure to have you back as our guest so you can experience our excellent service, clean, fresh and comfortable suites, and have a positive lasting impression. Thank you for your feedback. General Manager
2 out of 5
by A verified traveller from LA

Too much pay for this quality

Posted 17-Jul-2017
Breakfast included, but coffee only. Better go to Mcdonald .
Comment from Hotel Management
20-Jul-2017 by General Manager, Hotel Management
Jay, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be sure to share your feedback regarding our breakfast offerings with the concerned team as we plan any changes to the same. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
1 out of 5
by A verified traveller from N

Hotel was dirty and room was not even cleaned

Posted 13-Jul-2017
Room beds were not even made up the bed sheets were just tossed and the comforter was just put on. The kitchen was dirty looked like it had rat dropping in the cabinet and we also got a smoking room although we had booked two months ago for a non smoking room
Comment from Hotel Management
15-Jul-2017 by General Manager, Hotel Management
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hospitality you deserve. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Staff makes all the difference!

Posted 12-Jul-2017
The accommodations were not perfect, but the staff made our stay near perfect... They worked very hard to make us comfortable. If it wasn't for the staff, we would not be repeat customers and definitely not recommend this establishment to others!!
Comment from Hotel Management
13-Jul-2017 by General Manager, Hotel Management
Thank you for taking the time to share your comments regarding your stay at Extended Stay America - Seattle - Kent. We are glad to read you loved our helpful associates and how their actions exceeded your expectations. I’ll be sure to share your compliments with them as it will make their day. Your feedback is much appreciated, and we look forward to welcoming you back soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, except

Posted 10-Jul-2017
Pros: convenient
The hotel was nice enough and clean for the most part, but I wanted to pack light for the trip. The hotel didn't have a hair dryer in the room and I didn't pack mine this time.
Comment from Hotel Management
11-Jul-2017 by General Manager, Hotel Management
Thank you for including us in your travel plans. It’s nice to know you were overall pleased with your stay, but we are sorry for your disappointment with our in-suite amenities. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
1 out of 5
by A verified traveller

Posted 4-Jul-2017
Pros: Coffee, price.
Cons: please refer to my paragraph on my experience.
Room smelled terrible, no toilet paper, soap ,hangers,or shampoo. Dirty underwear left in one of two broken dresser drawers. Air conditioner sounded like water swishing. Rooms are not cleaned daily. I felt badly for the people behind the desk, they were friendly but must deal with a lot of unhappy customers. Coffee was good!!
Comment from Hotel Management
7-Jul-2017 by General Manager, Hotel Management
Thank you for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, General Manager