We had a group stay for the weekend - we called a few weeks in advance to ask for a group rate. Couldn't get a response, even with several parents calling to inquire. When we showed up we were told the pool was closed for a week - even though it was closed for the evening. Front desk staff ranged from uninformed to grumpy. One family found black hairs (thinking it was dog hair?) all over their sheets and it took 3 trips for the staff to bring the right sized sheets for the bed - they didn't go to bed until after mid-night, spending an hour waiting for sheets and making the bed... Breakfast was over at 9:30am on a Sunday - on a Sunday? Wont be back.