Ratings based on 399 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller fromCalgary, Alberta

Poor experience

Posted 19-Jul-2016
Our check in was extremely slow due to a trainee on shift and none of the other staff including the front desk manager seemed interested in helping her. It turns out she then failed to check us in properly and at 5am the next morning the front desk manager pulls open the door to the suite while my children are sleeping on the pullout bed. Talk about scaring me. When we went to ask the front desk it was brushed off as "I needed to verify the number of guests in the building as check in was not properly completed." To top it off our room was not cleaned in the days we were there and when we called down to let them know there was no offer to get it cleaned up or any apology whatsoever. Complimentary breakfast is sub par at best. The positives... The pool is great for kids, laundry onsite is convenient. That's about it.
3out of 5
by A verified traveller froms

Family vacation

Posted 1-Jul-2016
Easy check-in, big, clean rooms as-described on website. Breakfast gets scarce around 8 am. $30 parking is a gouge, but it's DT Seattle, so.... Front desk recommended the most expensive pizza delivery place ever. Now that I know would stay again, but wouldn't rent a car in Seattle. Bus picks up right behind hotel and was nearly empty every time.
5out of 5
by A verified traveller fromUtah

Very nice Hotel, Downtown, many transit options.

Posted 26-Jun-2016
Pros: Location, Cleanliness, Excellent customer service (Chanda), Garage parking.
Cons: Water pressure was low. High chlorine level in hot tub (eye burning).
Location: Seattle City pass includes museums, science center, space needle (day & night views, Woodland Zoo, Aquarium, Harbor tour. Than visit Pike market place
This was a very nice hotel! I'd say 4.7 star, the Staff was excited to help us and answer questions, the breakfast is outstanding! You have the trolley and bus stopping right outside the hotel . The room was clean and welcoming (we did have a suite) and the price was good comparing to other downtown locations.
5out of 5
by A verified traveller

Great Time

Posted 23-Jun-2016
The staff were very friendly and the room was quiet.
5out of 5
by A verified traveller fromCalifornia

Above expectations!

Posted 18-Jun-2016
Pros: No intrusive knock on the door saying "Room Service", but room service was just awesome. Breakfast was way better than most. Clean, clean, clean.
Cons: Coffee...very disappointing for Seattle!
Location: We walked and trollyed everywhere. Some good restaurants nearby & happy hours. The location is half industrial, half charming, with the lake nearby.
Super super clean, super super quiet, good breakfast, awesome beds! Location will get better, just has a lot of building/road construction going on, but if you don't mind the walk or taking the trolley, downtown is very accessible. We would return again.
4out of 5
by A verified traveller

WE were just in for a one night stay,

Posted 11-May-2016
Pros: Clean, convenient location
Cons: eliminate the parking charge
Location: great location with Lake Union, Downtown and the MOHAI right there
Had a great stay worked perfectly for our needs. In town for a wedding.
2out of 5
by A verified traveller

Posted 28-Apr-2016
We had a group stay for the weekend - we called a few weeks in advance to ask for a group rate. Couldn't get a response, even with several parents calling to inquire. When we showed up we were told the pool was closed for a week - even though it was closed for the evening. Front desk staff ranged from uninformed to grumpy. One family found black hairs (thinking it was dog hair?) all over their sheets and it took 3 trips for the staff to bring the right sized sheets for the bed - they didn't go to bed until after mid-night, spending an hour waiting for sheets and making the bed... Breakfast was over at 9:30am on a Sunday - on a Sunday? Wont be back.
4out of 5
by Elizabeth

This traveller left a rating score only Posted 27-Apr-2016 on Hotels
5out of 5
by Brian fromRichland

Wedding Stay

Posted 18-Apr-2016 on Hotels
Very impressed with this hotel and pleasantly surprized by the size and amenities of the room. Hotel staff was great and the continental breakfast was one you actually could enjoy! Would recommend this spot to all.
5out of 5
by Deanna M fromIL

Great breakfast, pool cold

Posted 17-Apr-2016 on Hotels
Great hotel choice, 30+/day for parking is ridiculous but we found free parking on the street both nites without any problem. Free breakfast was really good. Nice to have full size fridge in suite. Only downside, pool was freezing!!!! I couldn't even tolerate it, kids coming out of pool with red legs and goosebumps.