Exterior

Reviews of Red Roof Inn Seattle Airport - SEATAC

2 out of 5
Red Roof Inn Seattle Airport - SEATAC
16838 International Boulevard, SeaTac, WA

Reviews

8.0

Very good

Rating 10 - Excellent. 1238 out of 2961 reviews" "
Rating 8 - Good. 902 out of 2961 reviews" "
Rating 6 - Okay. 460 out of 2961 reviews" "
Rating 4 - Poor. 199 out of 2961 reviews" "
Rating 2 - Terrible. 162 out of 2961 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Chris, Vancouver

Liked: Cleanliness, staff & service
Check in was quick and efficient. Early check in for a small fee. Room was adequate and clean. Property is a little dated but otherwise ok. Bed was comfortable.
Stayed 2 nights in May 2024

6/10 Okay

linda

Liked: Staff & service
It was convenient and close to airport. Older and dated.
Stayed 2 nights in May 2024

8/10 Good

linda

Liked: Cleanliness, staff & service, property conditions & facilities
Dated
Stayed 1 night in May 2024

6/10 Okay

Stephen Thomas George

Travelled with family
Disliked: Property conditions & facilities
Bustling area that didn't seem very safe Room could've been cleaner
Stayed 1 night in May 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for the airport,
Stayed 1 night in May 2024

6/10 Okay

catherine, boynton beach

Travelled with partner
Liked: Staff & service
Disliked: Amenities
This place is very close to airport for late arrival and early departure situation. Close to public transportation. I did have people and noise late into night.
Stayed 1 night in May 2024

6/10 Okay

Sarah

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Jose

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Adraine Rediresponse Specialist on May 26, 2024
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SEATTLE AIRPORT - SEATAC and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

BARRY, ARCHDALE

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great staff
Stayed 1 night in May 2024
Response from Dannielle Rediresponse Specialist on May 25, 2024
Dear Barry,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the clean room and great staff We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

BARRY, ARCHDALE

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great staff
Stayed 1 night in May 2024
Response from Dannielle Rediresponse Specialist on May 25, 2024
Dear Barry,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the clean room and great staff We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Shawne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean quiet works well for SeaTac parking and shuttle,clean nice room
Stayed 1 night in Apr 2024
Response from Dannielle Rediresponse Specialist on May 25, 2024
Dear Shawne,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice, quiet, clean room and available shuttle service. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Samantha RediResponse Specialist on May 25, 2024
Thank you for your positive rating, Irene. The staff at the RED ROOF INN SEATTLE AIRPORT - SEATAC and I were so glad we earned your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

8/10 Good

Anne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the closeness to the airport, unfortunately the shuttle was not operating when we landed,until 40 minutes later, so we walked there. Not an easy feat with 2 50lb bags of luggage 2 backpacks and a carry on bag. We managed. In the morning, we got dropped off at the light rail station, very happy.
Stayed 1 night in May 2024
Response from Kerry-Lee RediResponse Specialist on May 24, 2024
Dear Anne, Thank you for your review and your scoring regarding your stay at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We are happy to hear the location was nice and conveniently close to the airport. At Red Roof, it is our aim to provide clean, value- based, home away from home stays. It was great to read you liked that we were close to the airport. However, the shuttle service was not operating. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences. Please know that we valued you as our guest and greatly appreciated your business.Thank you again for your review. The staff and I would love to provide you with another stay in the future.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Cory

Liked: Cleanliness, staff & service
Good for an overnight stay.
Stayed 1 night in May 2024
Response from Dannielle Rediresponse Specialist on May 24, 2024
Dear Cory,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Lyla, Pensacola

Our reservation was placed on the wrong day, a month after the day we actually needed to stay there. We went to check in and he said I didn’t have a reservation and once he found the incorrect reservation, rather than fixing the day, we had to pay for an entire new reservation so with 2 reservations for an overnight near the airport, we paid several hundred dollars. It was not his mistake on the initial reservation, but he could have made it right.
Stayed 1 night in May 2024
Response from Dannielle Rediresponse Specialist on May 24, 2024
Dear Lyla,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with having to pay for a new reservation due to the original one booked being placed on the wrong day. Unfortunately due to the reservation being booked through a 3rd party website, the front desk staff was unable to make changes to that reservation, you would need to contact the site for changes to be made. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Large room. Good location. On time shuttle service.
Stayed 1 night in May 2024
Response from Kerry-Lee RediResponse Specialist on May 24, 2024
Hey Regina, The staff and I at the RED ROOF INN SEATTLE AIRPORT - SEATAC appreciates your feedback following your recent stay. You highlighted you liked our spacious room, good location and timely shuttle service. We at Red Roof, aim to deliver enjoyable experiences for all our guest. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Syed

Liked: Staff & service
Stayed 1 night in May 2024
Response from Kerry-Lee RediResponse Specialist on May 24, 2024
Dear Syed, We at the RED ROOF INN SEATTLE AIRPORT - SEATAC are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Brent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff were friendly and efficient. Room was clean except for a half-full food container left on the desk in the room. Otherwise good. Air conditioning worked good as well.
Stayed 1 night in May 2024
Response from Chirell RediResponse Specialist on May 23, 2024
Dear Brent,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Seattle Airport - SEATAC. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our clean room, working air conditioning, friendly and efficient staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Robert, Sequim

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Kerry-Lee RediResponse Specialist on May 23, 2024
Dear Robert, We at the RED ROOF INN SEATTLE AIRPORT - SEATAC truly appreciates your scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in May 2024
Response from Kerry-Lee RediResponse Specialist on May 23, 2024
Dear Helen,We are appreciative you took the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC and scoring us a 5/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays. It was great to read your stay was comfortable. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences. Please know that we valued you as our guest and greatly appreciated your business.Thank you again for your review. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

8/10 Good

senobio

Good location
Stayed 1 night in May 2024
Response from Kerry-Lee RediResponse Specialist on May 23, 2024
Dear Senobio,We are appreciative you took the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC and scoring us a 4/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays. It was great to read our location was great. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences. Please know that we valued you as our guest and greatly appreciated your business.Thank you again for your review. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

2/10 Terrible

John

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Person was not helpful getting info on van ride to facility
Stayed 1 night in May 2024
Response from Kerry-Lee on May 23, 2024
Dear John, Thank you for your review and your scoring regarding your stay at the RED ROOF INN SEATTLE AIRPORT - SEATAC. Our apologies for the poor service you indicated to have received. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciate your business. Thank you for your feedback. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

zack

Travelled with family
Liked: Staff & service
*
Stayed 1 night in May 2024
Response from Kerry-Lee RediResponse Specialist on May 23, 2024
Dear Zack,We at the RED ROOF INN SEATTLE AIRPORT - SEATAC truly appreciates your scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly.
Stayed 9 nights in Mar 2024
Response from Kerry-Lee RediResponse Specialist on May 23, 2024
Dear Marcus,We are appreciative you took the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC and scoring us a 5/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays. It was great to read our staff was friendly. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences. Please know that we valued you as our guest and greatly appreciated your business.Thank you again for your review. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

8/10 Good

Dionysios

Disliked: Cleanliness, property conditions & facilities
Carpet was dirty. Parking lot didn’t look safe.
Stayed 1 night in May 2024

8/10 Good

Mason

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Nice staff, convenient location & airport shuttle. Our room wasn't very clean thia time, which was disappointing (sticky floors with noticeable debris on them). We've stayed here before ans rooms were clean, so hopefully this was just a fluke. Good stay though aside from the cleanliness.
Stayed 1 night in May 2024
Response from Kerry-Lee RediResponse Specialist on May 23, 2024
Dear Mason,We are appreciative you took the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC and scoring us a 4/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays. It was great to read our staff was nice, we were conveniently located, and we offered shuttle service to the airport. However, you mentioned the room was not clean. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences. Please know that we valued you as our guest and greatly appreciated your business.Thank you again for your review. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Gillian

Travelled with partner
Great location near airport and food. Staff were very friendly. Room is large and comfortable but the pillows are hard. Also problem with airport shuttle. It didn’t start till 5am which they said was too late for our flight and when I tried to call for the shuttle from the airport the phone was engaged for over half an hour so couldn’t call.
Stayed 2 nights in May 2024
Response from Kerry-Lee RediResponse Specialist on May 23, 2024
Dear Gillian,We are appreciative you took the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC and scoring us a 5/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays. It was a joy to read our location was great, our staff was friendly, and the room was spacious and comfortable. However, the pillows were hard, and you had issues with the airport shuttle. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences. Please know that we valued you as our guest and greatly appreciated your business.Thank you again for your review. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

8/10 Good

Josef

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Brief stay before an early flight. Nothing to write home about. Fresh paint on a worn building. Staff was friendly and I felt safe, and the room was surprisingly quiet.
Stayed 1 night in May 2024
Response from Kerry-Lee RediResponse Specialist on May 22, 2024
Dear Josef, We are appreciative you took the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC and scoring us an almost perfect 4/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays and we are thrilled to have achieved that with your stay. It was a joy to read your stay was quiet and safe and our staff was friendly. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Please know that we valued you as our guest.Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to the airport. Has shuttle and nearby restaurant. Much cleaner than the neighboring hotel of similar price. Spent 3 days before cruise and one after. Front desk helpful in exploring area.
Stayed 1 night in May 2024
Response from Kerry-Lee RediResponse Specialist on May 20, 2024
Dear Lynn, Thank you for your review and your scoring of 4/5. We appreciate you taking the time to share your feedback regarding your experience with us. We at the RED ROOF INN SEATTLE AIRPORT - SEATAC thanks you for your comments and are happy to hear you had a great experience with us, especially regarding the close proximity to the airport, our cleanliness and our helpful staff. Our goal at Red Roof is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kerry-Lee RediResponse Specialist on May 20, 2024
Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SEATTLE AIRPORT - SEATAC and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

8/10 Good

CHERYL

Good property. Shame it didn’t have a dining area including breakfast.
Stayed 1 night in May 2024
Response from Dannielle Rediresponse Specialist on May 19, 2024
Dear Cheryl,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We appreciate you letting us know that you were disappointed with the lack dining area and breakfast. We are sorry for this issue, but are happy to read that we provided you with a good property to lodge. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Xao RediResponse Specialist on May 18, 2024
Thank you for sharing your 5/5 rating with us, Ashleigh. Our staff at the Red Roof Inn Seattle Airport - SEATAC was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Michelle, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the only very small issue is there seemed to be many drivers (Ubers,etc) taking up many parking spaces BUT later when we returned from dinner they were gone.
Stayed 1 night in May 2024
Response from Xao RediResponse Specialist on May 17, 2024
Thanks for sharing your feedback with us, Michelle. The staff at our Red Roof Inn Seattle Airport - SEATAC was elated to see that we earned your 5/5 score. In relation to your comments about the drivers in the parking lot, your feedback may be taken into account.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure to host you again in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant experience.
Stayed 1 night in May 2024
Response from Xao RediResponse Specialist on May 17, 2024
Hi James,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Seattle Airport - SEATAC with us. It was so rewarding to see that we earned your 5/5 score by providing you with a pleasant experience. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
Love that most rioms had a deck
Stayed 2 nights in May 2024
Response from Xao RediResponse Specialist on May 17, 2024
Thanks for sharing your feedback with us, Columbia. The staff at our Red Roof Inn Seattle Airport - SEATAC was elated to see that we earned your 5/5 score. You also mentioned that you were fond of most of our rooms having a deck, which was pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

gye, mcallen

no refrigerator and not enough supply for towels..etc
Stayed 2 nights in May 2024
Response from Kamaria RediResponse Specialist on May 16, 2024
Dear Gye,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SEATTLE AIRPORT - SEATAC. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the situation you mentioned regarding the towel and refrigerator. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Booked this hotel because it was close to airport, had a shuttle bus, and was supposed to provide breakfast. No breakfast. Was told to walk down street to Denny's. Not happy no breakfast. It was raining, and Denny's was a good 15-20 walk each way. Went to Gas Station next door, and bought packaged donuts instead. Next time I book with Expedia, I guess I will have to call to confirm services as this is not my first let down by Expedia listing information.
Stayed 1 night in May 2024
Response from Kamaria RediResponse Specialist on May 16, 2024
Dear Sue,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. However, I sincerely apologize for the situation you mentioned regarding breakfast. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 Okay

Mathew, Longview

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Easy access to light rail about 2 blocks away but questionable area to be walking in... parking lot was constantly full of drivers for various ride sharing and car companies. No fridge in room and pillows were terrible.
Stayed 3 nights in May 2024
Response from Kamaria RediResponse Specialist on May 16, 2024
Dear Mathew,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SEATTLE AIRPORT - SEATAC. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the pillows not being to your liking, the parking lot and the other issues hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

10/10 Excellent

Haley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay close to the airport
Stayed 1 night in Apr 2024
Response from Kamaria RediResponse Specialist on May 16, 2024
Dear Haley,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding your stay to be great and in close proximity to the airport. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 Good

Gloria

Stayed 1 night in May 2024
Response from Kamaria RediResponse Specialist on May 16, 2024
Hello Gloria, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SEATTLE AIRPORT - SEATAC and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, staff & service
Convenient
Stayed 1 night in May 2024
Response from Kamaria RediResponse Specialist on May 15, 2024
Dear Anne,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be convenient prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 Okay

Christopher

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Our room was extremely clean. Neighborhood did not feel the safest at night. Older building but the room was very large and very clean
Stayed 1 night in May 2024
Response from Xao RediResponse Specialist on May 15, 2024
Thank you for sharing your feedback with us, Christopher. The team at the Red Roof Inn Seattle Airport - SEATAC was pleased to know that you were fond of our clean rooms and large rooms. However, you made mention of the neighborhood not feeling the safest and that the building was an older one. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with more future stays.Regards,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Dorothy

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There’s not water pressure in the shower. No any lotion in guest room.
Stayed 1 night in May 2024
Response from Oshane RediResponse Specialist on May 14, 2024
Dear Dorothy, Thank you for taking the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issue highlighted with the water pressure along with the other concern mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room were in great condition and price was great. Close to the airport with shuttle service.
Stayed 1 night in May 2024
Response from Oshane RediResponse Specialist on May 14, 2024
Dear Bruce,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the great room, location and great price. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

6/10 Okay

Roberto

Travelled with partner
Good for the price, you get what you pay for
Stayed 4 nights in May 2024
Response from Oshane RediResponse Specialist on May 14, 2024
Dear Roberto,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN SEATTLE AIRPORT - SEATAC regarding the good price and convenience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

2/10 Terrible

Franklin, Locust Grove

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Oshane RediResponse Specialist on May 14, 2024
Hello Franklin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SEATTLE AIRPORT - SEATAC and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not a 5 star property but it was nice and clean. We were very comfortable.
Stayed 2 nights in Apr 2024
Response from Kamaria RediResponse Specialist on May 14, 2024
Dear David,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be nice and clean prompting your 4/5 score. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located close to the airport quiet
Stayed 1 night in May 2024
Response from Kamaria RediResponse Specialist on May 12, 2024
Dear Stephen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be convenient, quiet and in close proximity to the airport. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Roxanne

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Kamaria RediResponse Specialist on May 12, 2024
Hello Roxanne, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SEATTLE AIRPORT - SEATAC and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 Terrible

Poyraz Efe

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked throughout the Expedia and get my confirmation but when l reach to hotel desk they say they are fully booked and there is no room for me. But they were still looks available on the Expedia and some other websites. I dont think they are pro about their job.
Stayed 1 night in May 2024
Response from Kamaria RediResponse Specialist on May 12, 2024
Dear Poyraz,Thank you for taking the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you highlighted which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist