We have been staying at the Motif for just under a decade now and have always loved our stay. Unfortunately this past visit was lackluster at best.
It started with trying to check in early (only if possible) and being told that the room was ready, but that it would cost $25 to check in 45 min early. Room charges ended up being twice that advertised as the City for Seattle tacks on so many taxes and fees. Self-parking is a whopping $57 per night, plus more taxes and fees. The hotel was far from full, so they asked if I wanted to upgrade from 1 queen to a king for $10. At checkout the upgrade was on my account for $15. And on and on. No one thing was a deal breaker, but all together left a bad taste.
They did offer free wifi (nice touch) and a coupon to be redeemed in the bar, for a glass of wine. The choices were either chardonnay or a red blend. Both were mediocre. They used to offer you wine upon check in anytime after 4 pm. It certainly created a festive atmosphere after traveling.
k-cup Coffee in the rooms is no longer Starbucks.
The homeless problem is epidemic in downtown Seattle. I am very sympathetic to all human beings, but it was downright depressing and scary to walk around.
Upon check out the hotel rep never asked how my stay was, just asked for my room number and whether I wanted an emailed or paper copy of my receipt.
Just doesn't feel like the Motif we have always loved. :(