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Reviews of Kimpton Hotel Monaco Seattle, an IHG Hotel

4.5 out of 5
Kimpton Hotel Monaco Seattle, an IHG Hotel
1101 4th Ave, Seattle, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 650 out of 1002 reviews" "
Rating 8 - Good. 219 out of 1002 reviews" "
Rating 6 - Okay. 84 out of 1002 reviews" "
Rating 4 - Poor. 36 out of 1002 reviews" "
Rating 2 - Terrible. 13 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they had free, unlimited wine from 5pm-6pm, immediate 5* rating
Stayed 1 night in Apr 2024

6/10 Okay

Joseph M

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Rooms are nice and roomy. Mid level up from 1st. So not very walkable unless you like walking up hill. Service terrible. Front desk didn’t offer water but I saw give to others?? Valet parking a mess. Expensive and not easy to get car. So you pay a lot to wait long time. I wouldn’t stay here again.
Stayed 2 nights in Apr 2024

8/10 Good

Anuket

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A decent stay and no major issues. Hotel was clean, staff was friendly, and the restaurant was good. One small complaint, my reservation was for a sea view room. When I got to my room, it faced the city. Too much of a hassle for me to have to call and change as I was in a hurry to go to a baseball game. I would recommend paying attention to these details. These are small things, but matter a lot. It made me feel a little cheated in my experience and it was the difference between four and five stars. Thanks
Stayed 2 nights in Mar 2024

8/10 Good

Elena

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and amenities. Happy hour was great as well. Our room was quiet, on top floor. Staff very friendly and courteous. The only cons: we asked for additional towels numerous times over the course of 12 hrs (both in person at the front desk the night before as well as over the phone) and never received them. I have also been trying to get my receipt emailed to me for the past few days and no luck.
Stayed 3 nights in Mar 2024

10/10 Excellent

Marbella

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Alejandra on Mar 26, 2024
Thank you for your feedback! We hope to have you stay with us again should you visit Seattle in your future endeavors.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was super nice, clean rooms, nice breakfast experience at the restaurant, and great location— although the homeless population in Seattle is a problem.
Stayed 1 night in Feb 2024
Response from Alejandra on Mar 7, 2024
Thank you for your review. We hope to have you stay with us again on your next trip out to Seattle.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very dog friendly but there is little green space in the vicinity.
Stayed 2 nights in Mar 2024
Response from Alejandra on Mar 7, 2024
Thank you for your review. We hope to have you stay with us again on your next trip out to Seattle.

6/10 Okay

Melody

Travelled with family and small children
TL;DR: feels more like a 3 star than a 4 star hotel. Front desk was nice. Room was OK. Big comfy bed, but bed frame was a little damaged. No coffee machine. Thin toilet paper in the bathroom. Shower head dripped some water off to the side instead of on you. Generous amounts of Q tips. Ice machine hidden in the closet. Biggest issue was valet. Issues: 1. No clear signage. It's unclear where to wait for valet, which sucks when you're on a busy street. 2. They were slow (they only had 1 person working despite it being President's Day wknd). 3. They were unfriendly; I informed them that my car key was fickle & to call me if they had any issues but they didn't want to take my car. They suggested I pay for parking in another lot despite the fact that my stay already includes parking, which means they were suggesting I pay twice for something I'd already paid for. I had to convince them to take my car and soothe their anxieties about it rather than, you know, being soothed that they'd take care of my car. I'm not sure if this is a management issue, funding issue, or something else entirely. Overall, this felt more like a 3 star than a 4 star hotel. We've stayed at different Kimpton's in the past and enjoyed it, so this was pretty disappointing & makes me less excited at the idea of staying at a Kimpton again. I may play it safe and stay at the Hyatt Olive8 instead next time (we've stayed there twice now and had a great experience both times).
Stayed 1 night in Feb 2024
Response from Alejandra on Mar 7, 2024
Thank you for your review. We will further look into your concerns and better improve on our end to better make our guest expectations a more memorable one.

4/10 Poor

Julee

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I made my reservations several months in advance in fact, almost a year in advance. We get there and they put us in the handicap room. You would think this room that’s paid for in advance wouldn’t be a handicap room. When checking in the manager at the desk was very loud on the phone to the point you could not hear the woman checking you in the windows on this building. I don’t think the windows have been cleaned since Covid you could barely see out them. For $500 a night you would think that the girl at the front desk wouldn’t have blue hair. I was under the impression this was a classy place to stay the way they dressed, and the way they made their appearance was punk, rock, and grunge. That’s not a hotel I would stay at I like the staff to look professional and act, professional, not have blue and pink hair and dress like they’re going to a cover band concert. I don’t recommend anybody staying here and I would never go back and there’s no parking valet only waste of money.
Response from Alejandra on Mar 7, 2024
Thank you for your review. We will further look into your concerns and better improve on our end to better make our guest expectations a more memorable one.

10/10 Excellent

Anders

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun property, close to pike place market. Friendly and clean.
Stayed 1 night in Jan 2024
Response from Travis and Monaco team on Feb 22, 2024
Thank you for the great review Anders! Glad you enjoyed the location and were able to make it to the market.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location. Very clean and comfortable bed.
Stayed 1 night in Jan 2024
Response from Travis and Monaco team on Feb 22, 2024
Thank you for the feedback Mark! We will be sure to share it with the team.

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Travis and Monaco team on Feb 22, 2024
Thank you for the great review Christopher! Hope to see you at the Monaco again soon.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is incredible! It is quiet, has a wine reception, easy valet, the quietest rooms, and comfy beds! Great location!
Stayed 1 night in Jan 2024
Response from Travis and Monaco team on Feb 22, 2024
Thank you David, we will make sure to share your feedback with the team. Hope to see you in Seattle again soon.

10/10 Excellent

justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Travis and Monaco team on Feb 22, 2024
Thank you for the great review Justin! Hope to see you at the Monaco again soon.

10/10 Excellent

Laurie

Stayed 1 night in Jan 2024
Response from Travis and Monaco team on Feb 22, 2024
Thank you Laurie! Hope to see you in Seattle again soon.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun place to stay
Front desk was very helpful, assisted in setting up reservations New Years Eve. Happy hour was lovely, wine and great company with other guests and the hotel is pet friendly.
Walking distance to stadiums
Stayed 1 night in Dec 2023
Response from Travis and team on Feb 22, 2024
Hi Jeremy, Thank you for the great review! Glad you enjoyed the hotel and were able to meet other guests at wine hour!

4/10 Poor

Ziyad

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Travis and Monaco team on Feb 23, 2024
Hello, Thak you for your feedback. I apologize that we missed the mark on your visit and hope that you will give us another chance in the future.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Cherie, Cheney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk employee was super nice and so was the valet. Gave us a free upgraded suite.
Stayed 1 night in Dec 2023

8/10 Good

Tulio Fernando Araujo

Business traveller
Liked: Cleanliness, staff & service
Response from Travis and Monaco team on Feb 22, 2024
Thank you for the feedback, we hope to see you in Seattle again soon.

10/10 Excellent

Norman

Stayed 1 night in Dec 2023

10/10 Excellent

Kirth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Melissa

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
I have stayed at this hotel many times and this was my first time back post pandemic. The rooms have held-up well although the thermostat and shower head was long overdue to be replaced, and our in-room telephone was broken. We stayed two nights and after returning from our first day out, our room hadn't been serviced when we returned. It was too late to get it cleaned and the front desk wasn't particularly apologetic. We parked with the valet parking with mixed results. When we arrived at the hotel's check-in time, 3:00, the valet was nowhere to be found and eventually appeared looking like he had just woken from a nap. It took forever to get our car after checking out. We love the location and design of the rooms and lobby though, and will probably return again.
Stayed 2 nights in Dec 2023
Response from Alejandra Q. on Dec 7, 2023
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woman at checkin desk was absolutely delightful!
Stayed 1 night in Dec 2023
Response from Alejandra Q. on Dec 5, 2023
Thank you for your review! We hope to see you again on your next trip out to Seattle!

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little dog Barking
Stayed 1 night in Nov 2023
Response from Alejandra Q. on Nov 26, 2023
Thank you for your feedback. We hope to have you stay with us again on your next trip out to Seattle. Cheers!

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Alejandra Q. on Nov 20, 2023
Thank you for your review! We hope to have you back on your next visit out to Seattle. Cheers!

10/10 Excellent

Julie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Alejandra Q. on Nov 14, 2023
Thank you for your review! We hope to have you back on your next trip out to Seattle. Cheers!

10/10 Excellent

Howard

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Always a great stay. Professional and friendly staff, comfortable and quiet rooms, very good restaurant. The best hotel in Seattle.
Stayed 3 nights in Nov 2023
Response from Alejandra Q. on Nov 14, 2023
Thank you for your review! We appreciate having made your stay a memorable one. Come back anytime. Cheers!

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and kind. Enjoyed the cocktail hour, lobby area is clean and well maintained.
Stayed 4 nights in Oct 2023
Response from Alejandra Q. on Oct 24, 2023
Thank you for your review! We're happy to have met your expectations! Please, join us again soon on your next trip out to Seattle! Cheers!

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place!!! Absolutely loved this hotel! Great staff friendly service everything looked very new and clean! Unfortunately Expedia still advertises a “sea view room” which we paid for, but upon arrival found that a building has now been built next door and the hotel has no more sea view rooms. Slightly frustrating but nothing to make us cancel the room.
Stayed 1 night in Oct 2023
Response from Alejandra Q. on Oct 16, 2023
Thank you for your review! We are happy to have met your expectations. Please, come visit us again soon on your next trip out to Seattle. Cheers!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Alejandra Q. on Oct 16, 2023
Thank you for your review! We hope to have you stay with us again on your next trip out to Seattle. Cheers!

4/10 Poor

Emerson, Las Vegas

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The room set my asthma off w the overwhelming cleaning products. Smelled like wet dog. When i took a shower gross black bits came up into tub and filled the tub. Im home now and im sick w 100* temperature. I like the hotel but that bed and the sheets are awful. I wont be coming back. Im sick now and it was the chemicals.
Stayed 1 night in Oct 2023
Response from Alejandra on Nov 14, 2023
Our sincere apologies for the less than expected experience you had during your time with us. We hope to turn it around should you ever give us the opportunity to do so.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the area and how walkable it was for many sites, staff was very friendly and accommodating.
Stayed 2 nights in Oct 2023
Response from Alejandra Q. on Oct 7, 2023
Thank you for your review! We hope to have you stay with us on your next trip out to Seattle. Cheers!

8/10 Good

Lynette

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The housekeeping was severely delayed Waited over two hours for towels. Housekeeping just made beds and took out trash They did not take out dirty glasses or pizza box or replenish bath items. Front desk and concierge were amazing.
Stayed 5 nights in Sep 2023
Response from J Cruz--Director of Rooms on Oct 4, 2023
Thank you for staying with us and for leaving us valuable feedback during your stay with us. I apologize for the issues with housekeeping and will address this with management so that it is fixed. I do however really appreciate the kind words about the front desk and the concierge.

10/10 Excellent

Marleen

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from J Cruz--Director of Rooms on Oct 2, 2023
Thank you for your review! We hope that you stay with us again on your next trip out to Seattle!

10/10 Excellent

kayleen, Vernon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great happy hour, eclectic styled rooms were beautiful, parking out front was incredibly limited. Tiny hassle to unload.
Stayed 1 night in Sep 2023
Response from Alejandra Q. on Sep 26, 2023
Thank you for your review! We hope that you stay with us again on your next trip out to Seattle!

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great all around
The hotel was great and so was the location. The beds were very comfortable and we all got a great night sleep. The staff were wonderful and very accommodating. We will definitely stay here again.
Stayed 1 night in Sep 2023
Response from J Cruz--Director of Rooms on Sep 22, 2023
Thank you for your review! We hope to have you stay with us again on your next trip out to Seattle!

6/10 Okay

Ariane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from J Cruz--Director of Rooms on Sep 20, 2023
Thank you for your response

10/10 Excellent

Juan

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Made us feel welcomed.
Stayed 1 night in Sep 2023
Response from J Cruz--Director of Rooms on Sep 20, 2023
Thank you for your review. We hope to have you stay with us again, should you decide to revisit Seattle!

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i didn't like was the view
Stayed 2 nights in Sep 2023
Response from J Cruz--Director of Rooms on Sep 20, 2023
Thank you for your review. We hope to have you stay with us again, should you decide to revisit Seattle!

10/10 Excellent

Jere, Kennewick

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
75 bucks a night for parking is absurd to me, parked a block over for 23 bucks. Hotel is very nice. It was clean and the staff was super nice. We will stay here again
Stayed 1 night in Sep 2023
Response from J Cruz--Director of Rooms on Sep 20, 2023
Thank you for your feedback and and appreciate the comments about the hotel as well as the staff.

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice stay
Clean, quite small room. Great location downtown on 4th. Front desk very friendly, but they repeatedly agreed to send housekeeping and did not. I asked for daily but they said they had insufficient staff. Valet was very prompt with car, little waiting.
Stayed 3 nights in Sep 2023
Response from J Cruz--Director of Rooms on Sep 20, 2023
Thank you for your review. We appreciate the feedback regarding housekeeping and the response you received. We will use this as a teaching moment for our staff.

8/10 Good

Elsy

Stayed 1 night in Sep 2023
Response from Hotel Monaco Seattle Staff on Oct 10, 2023
Thank you for your review! We hope to have you stay with us on your next trip out to Seattle. Cheers!

10/10 Excellent

Sam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from J Cruz-AGM on Sep 14, 2023
Thank you for your review. We hope to have you stay with us again, should you decide to revisit Seattle!

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from J Cruz--Director of Rooms on Sep 20, 2023
Thank you for your review. We hope to have you stay with us again, should you decide to revisit Seattle!

8/10 Good

Leonardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant closes too early
Stayed 3 nights in Sep 2023
Response from Hotel Monaco Seattle Staff on Sep 14, 2023
Thank you for your review. Thank you for the feedback regardng the restaurant, we will address with management. We hope to have you stay with us again, should you decide to revisit Seattle!

10/10 Excellent

Daunesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel and Staff
The hotel and the staff were fantastic but the city itself was a dump. I was staying a couple of days before a cruise and it was a great hotel. However, it was such a shame to see such a great city turned into a wasteland. You have to be very careful if you walk around much and I would suggest a taxi if you have to go anywhere beyond a couple of blocks radius.
Stayed 1 night in Sep 2023
Response from J Cruz--AGM on Sep 14, 2023
Thank you for your review! We hope to have you stay with us again on your next trip out to Seattle!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Alejandra Q. on Sep 8, 2023
Thank you for your review! We hope to have you stay with us again on your next trip out to Seattle!

8/10 Good

Mitchell, Valparaiso

Stayed 1 night in Sep 2023
Response from J Cruz--Director of Rooms on Sep 22, 2023
Thank you for your review! We hope to have you stay with us again on your next trip out to Seattle!

8/10 Good

Debra

Liked: Cleanliness, staff & service
Sketchy neighborhood walking back at night from Lumina Field. Valet Parking rules unclear, restaurant good.
Stayed 1 night in Aug 2023
Response from Alejandra Q. on Sep 6, 2023
Thank you for your review. We hope to have made your stay a memorable one aside from the neighboring surprises noticed. Cheers!