Note fondée sur 1 000 évaluations vérifiées
3,0 Propreté de la chambre
3,3 Service et personnel
3,1 Confort de la chambre
2,9 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié de orange
Publié le 11 août 2018
Hôtel excentré petit déjeuner inexistant mais rapport qualité prix cohérent
Commentaires de Gestion de l’hôtel
13 août 2018 par Hotel Management , Gestion de l’hôtel
Philippe, thank you for staying at our hotel. We are pleased to know you found us to be a fair value and that overall you had a pleasant time with us. We hope to have another opportunity to welcome you back soon for an even better experience.
Sincerely,
Hotel Management
par Joël
Grande chambre bien agencée
Publié le 1 août 2016 sur HotelsUne grande chambre avec un coin cuisine pratique et fonctionnel, un wifi qui fonctionne bien, un personnel correct. Seul le petit déjeuner est vraiment très basique (barres de cérales et fruits), mais l'ensemble reste très satisfaisant.
Commentaires de Gestion de l’hôtel
3 août 2016 par General Manager, Gestion de l’hôtel
Thank you for choosing Extended Stay America - Seattle - Kent for your stay. We are glad that you liked your well-equipped accommodation, our Wi-Fi service and courteous associates who took great care of you. It is also good to read that our breakfast offerings were acceptable to you. It was a pleasure to have you as our guest, and we hope to welcome you back soon.
Sincerely,
General Manager
par un voyageur vérifié
Publié le 3 mai 2024
Rooms were so dirty. The sheets, towels and bathroom was full of other people’s hair. The bathroom as dirty and again hair all over the place. The floor in the room was so sticky.
Commentaires de Gestion de l’hôtel
4 mai 2024 par Hotel Management , Gestion de l’hôtel
Dear Pauline, We are sincerely sorry to hear about your recent experience during your stay with us. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused by the cleanliness issues you encountered in your room. Please know that we take your feedback seriously and will address these concerns with our housekeeping team to ensure improvements are made. We understand the importance of providing a clean and comfortable environment for our guests, and we are committed to enhancing our services to prevent such occurrences in the future. We appreciate your understanding and hope you will consider giving us another chance to exceed your expectations on your next visit. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
par un voyageur vérifié
Publié le 2 mai 2024
I tried to call for over 3 hours to check out. Called reservation line and the customer service agent trained and failed to get a hold of the front desk! About 4 hours later I get a call with "you on the list to check out today"....I checked out 4 hours back!!!!!
Please.make your front desk accessible by phone
Commentaires de Gestion de l’hôtel
3 mai 2024 par Hotel Management, Gestion de l’hôtel
Dear Denis, We apologize for the difficulty you experienced in reaching our front desk for checkout. Your frustration is understandable, and we regret any inconvenience caused by the delay in response. Please know that we value your time and aim to provide efficient service to all our guests. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Management
par un voyageur vérifié
Publié le 10 avr. 2024
friendly staff. secure parking lot, sometimes its hard to find an open spot. many places that deliver food to this location.
par un voyageur vérifié
Publié le 10 avr. 2024
Very bad services Room stinks a lot, upon asking front desk they said it will stinks like that because people of different communities cook food inside the room. Terrible service
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Ashlynne, Thank you for sharing your feedback, and we apologize for the experience you had during your stay. We take cleanliness and guest comfort seriously, and we are actively addressing this issue with our team. We will ensure that our rooms are fresh and pleasant for all guests. Your satisfaction is important to us. We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a more pleasant and comfortable stay. Sincerely,Hotel Management
par un voyageur vérifié
Publié le 25 mars 2024
Better if they have more discounts for everyone
Commentaires de Gestion de l’hôtel
26 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Nena, Thank you for choosing our hotel and sharing your overall experience. We are committed to maintaining competitive rates consistent with those of neighboring hotels. Published prices are subject to daily fluctuations based on average room demand. We regret any inconvenience caused by our failure to meet your expectations. As an extended-stay establishment, we offer cost-effective nightly, weekly, and long-term discount rates. We value your patronage and look forward to accommodating you on future visits to the area.Sincerely,Hotel Management
par un voyageur vérifié
Publié le 16 mars 2024
par un voyageur vérifié de Kent
Publié le 12 mars 2024
Not as I expected
Commentaires de Gestion de l’hôtel
12 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Martha, Thank you for the review. We apologize for not meeting your expectations during your visit. Your comfort and satisfaction are our top priorities. We appreciate your understanding and hope to have the opportunity to provide a more enjoyable stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
par un voyageur vérifié
Publié le 4 févr. 2024
It was HORRIBLE never again i will stay at the Motel 6
Commentaires de Gestion de l’hôtel
4 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Tanisha, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had while with us. Thank you again for sharing your observations, and we will pass them on to our concerned team for improvement. Our front desk team can help you make your time with us better. Please give us another opportunity to meet your expectations. Sincerely,Hotel Management
