Ratings based on 493 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
49% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller

Posted 20-Apr-2016
Pros: close to family
It was close to family. It would be better if it had a pool though.
Comment from Hotel Management
2-May-2016 by Manager, Hotel Management
Thank you for sharing your experience with us. Please accept our apologies that our amenities were not to your expectations. Still, I’m glad to read that we were able to accommodate your needs with a satisfactory stay overall. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
4 out of 5
by A verified traveller

Good Value

Posted 5-Feb-2016
Pros: the area is calm and nice
Cons: n/a
Location: shopping areas nearby
Good clean conditions. Very good value for the money
1 out of 5
by A verified traveller

Posted 12-Jan-2016
Pros: Customer service
Waiting room over 45 mins, and then tell me not ready because she never go out to check the room, she said she was busy on the billing. Then, we went different hotel.
Comment from Hotel Management
21-Jan-2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to accommodate your stay. To uphold our company's high standards, I will retrain our front desk staff on our check-in procedures. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
3 out of 5
by Patricia

This traveller left a rating score only Posted 14-Dec-2015 on Hotels
3 out of 5
by Bruce from San Jose

Business stay

Posted 12-Dec-2015 on Hotels
Located next to T-Mobile is a great plus
3 out of 5
by Theresa

This traveller left a rating score only Posted 5-Nov-2015 on Hotels
1 out of 5
by Gabriel from Bellevue

Horrible Experience

Posted 5-Nov-2015 on Hotels
This hotel woke me up on a Thurstay morning and threw me out. On the street. Something about something in their system saying I had not paid something like a year and a half ago. Not true, never been so embarrassed in my entire life.
1 out of 5
by A verified traveller

Stay here if you have no other options

Posted 3-Nov-2015
Pros: conveniently located
This has been the worst hotel I have stayed in. For an extended stay hotel, the kitchen does not have any utensils and you need to ask the front desk for it. Although the WIFI is free, I have not seen Internet this slow since the days of Dial up and the TV reception is terrible. Cleanliness of the rooms need to be improved considerably as the carpets were not the cleanest I have seen.
Comment from Hotel Management
12-Nov-2015 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
3 out of 5
by john from Spokane, wa

Not great

Posted 16-Oct-2015 on Hotels
Very noisy,
1 out of 5
by Eric from San Diego

Smokey halfway house at best

Posted 14-Oct-2015 on Hotels
I normally don't write reviews but this hotel was so terrible that I want to save other people. The rooms smell like they have been smoked in for 30 years and haven't been remodeled in the same amount of time. The bathrooms were gross and the mattress was vinyl or something that made all sorts of noise when you sat on it or rolled over. The smell was so horrible that I could barely sleep and to make it worse they were roofing it during the day so you heard pounding on the roof all day. If you are homeless this would be a step up but if you are a norma person this is more like a halfway house.