Ratings based on 497 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
49% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromChampaign Il

Perfect

Posted 18-May-2016
All the reviews had me scared, but those people must have never stayed at an extended stay before. Eric checked us in explained about utensil and room service (cleaning, towels, and such ) the room was very clean and comfortable. The laundromat was clean and worked great. Parking was somewhat limited but we never had to park far from our room.
Comment from Hotel Management
25-May-2016 by Manager, Hotel Management
Thank you so much for posting a review of our property. I’m thrilled that we were able to exceed your expectations and provide you with a wonderful stay! I truly appreciate your kind comments about our friendly customer service and comfortable accommodations. I will be sure to share your great feedback with the entire team! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
2out of 5
by A verified traveller

Posted 18-May-2016
nice staff. Other than that, not much to be excited about. Internet barely worked, bed was mediocre, wasn't exactly the cleanest (may be just old though). Cheap price, but still would pay more for better spot.
3out of 5
by A verified traveller

Posted 20-Apr-2016
Pros: close to family
It was close to family. It would be better if it had a pool though.
Comment from Hotel Management
2-May-2016 by Manager, Hotel Management
Thank you for sharing your experience with us. Please accept our apologies that our amenities were not to your expectations. Still, I’m glad to read that we were able to accommodate your needs with a satisfactory stay overall. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
2out of 5
by Nicholas fromYakima, WA

Posted 21-Feb-2016 on Hotels
Did not enjoy my stay, pillows were flat, mattress needs to be replaced
Comment from Hotel Management
30-Apr-2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not to your expectations. In response to your feedback, I am pleased to let you know that we are in the process of upgrading our mattresses. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
3out of 5
by A verified traveller

anything special you request, call ahead that it's

Posted 11-Feb-2016 on Hotels
I booked with a couple of requests for extra pillows, ground floor, extra coffee which when I arrived at midnight...none of that was in place. They were nice enough to hand it to me when I went back to the desk in the pouring rain...but then the coffee maker was filthy and didn't work in the early am.
Comment from Hotel Management
23-Apr-2016 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. Please accept our apologies that we failed to meet your expectations. In response to your feedback, I have used your comments as a training tool to coach our staff to ensure we are responding to guest needs in a timely manner. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
4out of 5
by A verified traveller

Good Value

Posted 5-Feb-2016
Pros: the area is calm and nice
Cons: n/a
Location: shopping areas nearby
Good clean conditions. Very good value for the money
1out of 5
by A verified traveller

Posted 12-Jan-2016
Pros: Customer service
Waiting room over 45 mins, and then tell me not ready because she never go out to check the room, she said she was busy on the billing. Then, we went different hotel.
Comment from Hotel Management
21-Jan-2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to accommodate your stay. To uphold our company's high standards, I will retrain our front desk staff on our check-in procedures. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
3out of 5
by Patricia

This traveller left a rating score only Posted 14-Dec-2015 on Hotels
3out of 5
by Bruce fromSan Jose

Business stay

Posted 12-Dec-2015 on Hotels
Located next to T-Mobile is a great plus
3out of 5
by Theresa

This traveller left a rating score only Posted 5-Nov-2015 on Hotels