Ratings based on 618 Verified Reviews

3.1 out of 5
50% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 9-May-2017
OK. But breakfast just have coffee,tea and some cup cake.
Comment from Hotel Management
11-May-2017 by General Manager , Hotel Management
Thank you for visiting at Extended Stay America - Seattle - Bellevue - Factoria. We are glad your stay with us was good, but I am sorry for not meeting your expectations in regard to our grab-and-go breakfast. We hope this did not overshadow your otherwise positive visit and that you will consider us again. Sincerely, General Manager
2 out of 5
by A verified traveller

No air so beware

Posted 6-May-2017
No air or central air so it was 80 All night long thanks to the polyester linens. Carpet needs replacing and linens were stained. Curtains don't close all the way so you can see in people's rooms as you walk by. Nobody wants that. It was also unsettling to have pest "bug" posters in lobby and near rooms stating that they'd be doing a walk thru may 10-11th. When a asked, they were vague....which didn't make me feel any better about the room.
Comment from Hotel Management
8-May-2017 by General Manager, Hotel Management
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced due to the maintenance issue during your stay. Unfortunately, these issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. Your observations about our rooms are valuable to us as it helps us identify where we need to focus our attention so that our future guests are not inconvenienced moving forward. We value your business and hope we will have another opportunity to serve you in the future. Sincerely, General Manager
2 out of 5
by A verified traveller

Keys don't work

Posted 5-May-2017
Room Service never showed up in 4 days. Smart Keys never work most of the time. Hotel Location was good.
Comment from Hotel Management
7-May-2017 by General Manager, Hotel Management
Thank you for your feedback. Although you liked our location, we are sorry for the maintenance issue you experienced while you were here. I have shared your concerns with the concerned team to ensure it is fixed immediately. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights. However, these services are always available upon request for an additional fee. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from h

Well situated

Posted 3-May-2017
Nice rooms, in the heart of everything and easy freeway access
Comment from Hotel Management
4-May-2017 by General Manager, Hotel Management
Christine, thank you for being our guest at Extended Stay America - Seattle - Bellevue - Factoria. We are thrilled to read you had an enjoyable stay and were especially impressed with your comfortable room and our convenient location. Your feedback is much appreciated, and we hope to welcome you back soon. Sincerely, General Manager
2 out of 5
by A verified traveller from Los Angeles

Great Staff! No so great hotel...

Posted 3-May-2017
Robert provided my family and I with excellent service. From hooking us up with an extra room, to breaking up a disturbance next door in the middle of the night. Our wild neighbors made for quite an upset, however they weren't the only sour thing about this hotel. My room smelled strongly of an odor that resembled b.o. and curry. Not a horrible place to stay. Just not amazing.
Comment from Hotel Management
5-May-2017 by General Manager, Hotel Management
Rachel, thank you for your feedback. Although you liked the service provided by our staff, we are sorry for the cleanliness issue you encountered while you were here and regret the inconvenience it caused. I have shared your concerns with my housekeeping team to ensure it is fixed immediately. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
2 out of 5
by A verified traveller from Idaho

Filthy

Posted 1-May-2017
Freezer had frozen rotten food in it. The pillow case had not been changed there was food on it. Floors were dirty. Will not recommend or ever stay there again!
Comment from Hotel Management
4-May-2017 by General Manager, Hotel Management
Jane, thank you for your visit. Please accept our apologies for the housekeeping issues you encountered in your room. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We regret the inconvenience caused and hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, General Manager
4 out of 5
Recommended
for Business Travellers
by A verified traveller from California

Very close to everything I needed in Bellevue.

Posted 1-May-2017
Pros: Minutes to everywhere and everything I needed. Easy access. Nice, clean and affordable.
Cons: No suggestions
Affordable... Very close to all I required. The room was clean with a nice kitchenette setting.
Comment from Hotel Management
4-May-2017 by General Manager, Hotel Management
Ruben, it was a pleasure having you as our guest at Extended Stay America - Seattle - Bellevue - Factoria. We are happy to read you enjoyed your comfortable suite and that our prime location, as well as the fully-equipped kitchen, were convenient for your needs. We appreciate your business and hope to be your hotel of choice every time you visit our area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

First trip to Seattle

Posted 30-Apr-2017
Pros: Location and the staff
Cons: Remodel
Location: Great location, right out of Seattle, no traffic and good location for food.
Hotel is in a great location, it is right out of tow and close to food, shopping and the interstate. The other guest are a little noisy, so get a room on the second floor.
Comment from Hotel Management
1-May-2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America - Seattle - Bellevue – Factoria on your trip to the area. We are glad you loved the location of our hotel and our staff. We appreciate your feedback and hope to see you again soon. Sincerely, General Manager
1 out of 5
by A verified traveller

Do not recommend

Posted 24-Apr-2017
The staff are not professional. The "breakfast " is only granola bar and muffin every day. No security system. I didn't feel safe staying there.
Comment from Hotel Management
30-Apr-2017 by General Manager , Hotel Management
Thank you for the review of our hotel. I regret you were not happy with our service and amenities. Your comments will be shared with the appropriate teams in an effort to improve our guest experience. That being said, I sincerely apologize for the inconvenience. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from vancouver BC

One nighter

Posted 19-Apr-2017
Reasonable price. First room had been smoked in. Second room fridge didn't work. "Breakfast included" is deceptive, coffee and a granola bar. Bed was ok.
Comment from Hotel Management
30-Apr-2017 by General Manager, Hotel Management
Phillip, thank you for staying with us. Although you liked our affordable rates, we are sorry you were not pleased with your room and the inconvenience caused. Your comments will help us to improve our service and facilities going forward. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope will give us another chance to provide you with a much better stay you deserve. Sincerely, General Manager