Leading up to our stay, we saw several signs that something was very wrong with this Barsala company. They stated a requirement to check in, and upload an image of a drivers license and a selfie while holding the drivers license. This was collected through a webform, where anyone on the other end could have unrestricted access to this sensitive information -- A MAJOR IDENTITY THEFT RISK.
We attempted to contact Barsala by phone and email, and didn't get a response back for three days (less than 48 hours before our reservation started). Ultimately we had to have Hotels.com's customer service team repeatedly attempt to contact them, and about 10 hours before our trip began, we finally got check in details w/o having to provide scans of our personal IDs to strangers.
Upon arrival, things got much worse. There were bugs all over the kitchen counter and the A/C was sitting in the middle of the room, uninstalled (pumps hot air out of one end, cold out of the other). We tried to use it in various outlets, but it would trip the breaker shortly after being turned on.
Several pieces of furniture that were depicted in the hotels.com listing were nowhere to be found -- the decor was very sparse. We called the 24/7 Barsala phone contact, and after explaining the problems, were told "your reservation is non-refundable" in a "go screw yourself" tone. We immediately booked $648 of alternative accommodations and left the Barsala apartment without having slept a single night.ph