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Reviews of Best Western Plus Searcy Inn

2.5 out of 5
Best Western Plus Searcy Inn
501 Willow St, Searcy, AR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 298 out of 497 reviews" "
Rating 8 - Good. 144 out of 497 reviews" "
Rating 6 - Okay. 39 out of 497 reviews" "
Rating 4 - Poor. 10 out of 497 reviews" "
Rating 2 - Terrible. 6 out of 497 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Larry,We are delighted to hear that you enjoyed your stay at our hotel! Should you have any further comments or suggestions, we would love to hear from you. We hope to welcome you back soon for another fantastic experience!

10/10 Excellent

Gary

Stayed 6 nights in Mar 2024
Response from Manager on Apr 13, 2024
Hello Gary,We are delighted to hear that you had a wonderful stay at our hotel! We hope to welcome you back again soon for another fantastic experience.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Sherry,We're thrilled to hear you had a perfect stay with us! Our team looks forward to welcoming you back in the future for another excellent experience.

10/10 Excellent

Philip

Travelled with family
Very clean, very friendly. Highly recommend.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Philip,Thank you for highly recommending us for our cleanliness and friendly service. We appreciate your positive feedback and look forward to welcoming you back in the future.

8/10 Good

Holly

Stayed 1 night in Mar 2024
Response from Manager on Apr 23, 2024
Hello Holly, We appreciate you staying with us! If you have any further feedback to share, please don't hesitate to reach out to us directly. We value your input and strive to make your future visits even better.

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our brief stay in Searcy - staff was kind, cordial and helpful, room was quiet and comfortable.
Stayed 1 night in Mar 2024
Response from Manager on Apr 13, 2024
Hello Dianne,We are delighted to hear that you enjoyed your stay with us in Searcy. Our team always strives to create a pleasant and comfortable experience for our guests. Thank you for sharing your positive feedback with us.

10/10 Excellent

Kristi, Ninnekah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Kristi,We are delighted to hear that you enjoyed your stay with us. Thank you for taking the time to share your positive feedback. We hope to serve you again.

10/10 Excellent

Kristi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect! Right off of the highway, close to restaurants, great parking.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Kristi,We are delighted to hear that you enjoyed our convenient location near restaurants and with easy highway access. We appreciate your positive feedback on our ample parking facilities. Thank you for choosing to stay with us!

10/10 Excellent

Gena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hot tube in the room. Bed left a lot to be desired and they needed more pillows
Stayed 1 night in Feb 2024
Response from Manager on Mar 6, 2024
Hello Gena,We are delighted to hear you enjoyed the hot tub in your room. We appreciate your feedback on the bed and pillows, rest assured we will share your comments with our team for future improvements.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Daniel,We're thrilled to hear that you had an excellent experience during your stay with us! We appreciate your positive rating and we hope to have the pleasure of welcoming you back soon for another wonderful stay.

10/10 Excellent

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe location, nice front staff
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello Pam,Thank you for your feedback! We are glad to hear that you found our location to be safe and our front staff to be nice. It's always our goal to provide excellent service and a secure environment for our guests. We appreciate your kind words and hope to welcome you back in the future for another pleasant stay.

2/10 Terrible

Sara

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Did not get the room I booked and instead of letting us switch rooms to the one we wanted when it was available they proceeded to say that we couldn't be in that room because including myself there were three people, myself and my two small children, although we've stayed in the same room the time before and it was fine they were very unaccommodating
Stayed 2 nights in Feb 2024
Response from Manager on Feb 13, 2024
Hello Sara, Thank you for choosing to stay with us and sharing your experience. We apologize for any inconvenience caused. Our room allocation is based on availability and we understand your disappointment. We aim to ensure all guests have a comfortable stay, and unfortunately, we couldn't accommodate the room change due to occupancy regulations. We appreciate your understanding and hope you will consider staying with us in the future for a more satisfactory experience.

8/10 Good

Eugene

Response from Manager on Jan 20, 2024
Hello Eugene, We appreciate you choosing our hotel for your stay and taking the time to leave a rating. If you have any specific feedback, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

jay

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Hello jay,Thank you for choosing our hotel! We are delighted to hear that you had such a fantastic experience during your stay. We hope to welcome you back again soon for another excellent stay.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Property and room were very clean. Pool water was warm but pool area was very cold, about 52 degrees per my phone. Convenient location close to everything.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Charles,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our property and room to be clean. We understand that the pool area felt cold during your stay. Our team regularly monitors the temperature to ensure a comfortable experience for our guests. We appreciate your comments and will take them into consideration for future improvements. We hope you enjoyed our convenient location and had a great stay overall.

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Meagan,We're thrilled to hear that you had a fantastic experience during your stay with us! Our team works hard to provide our guests with the best possible service, so it's wonderful to know that we met your expectations. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the near future for another exceptional stay!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 14, 2023
Hello Jennifer,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. We strive to provide excellent service and meet all of our guests' needs. We hope to welcome you back again soon for another outstanding stay.

2/10 Terrible

COURTNEY

Disliked: Cleanliness, staff & service, amenities
I am disappointed in the way I have been treated while staying at this property. I have stayed at this location on two separate occasions for multiple days. Each time I stay my room key does not work after 24 hours. I asked others who were staying at the property and they seem to have never had this problem. I travel alone and I feel my safety is put at risk when other hotel guest see me walking to my room alone for the key not to work. I am hoping this is not a discrimination issue.
Stayed 4 nights in Nov 2023
Response from Manager on Dec 5, 2023
Hello COURTNEY, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced with your room key. Our team strives to ensure smooth and efficient stays for all guests, and we regret that this was not your experience. We assure you that any issues with room keys are addressed promptly and are not based on any form of discrimination. We appreciate your feedback and will use it to improve our services.

10/10 Excellent

ronald, Decatur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Dec 1, 2023
Hello ronald,Thank you for staying with us! We appreciate your positive rating and are glad to hear you had a great experience at our hotel. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Dakota

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Staff when called by my girlfriend for information was rude and condescending. First room checked into looked as if the bed was remade with old lenins, having stains on the sheets and hair on pillows. Dust and what looked like animal hair was found in the room as well. Staff was accomadating once issues were addressed and checked us into a different room, but was condecending after asking us to point out issues for them, saying room was clean afterward and dissmissed our concerns. Second room was found to be in similar condition after trying to settle down. Beds were very uncomfortable, as if they were cheap spring beds, and thin blankets during colder tempteratures. Tub was filthy in second room with dirt and grime coming off with disinfecting wipes prior to our use. Wifi wouldn't let us connect with password provided. With spending nearly $200 for a single night I expected a higher quality room than what I could have recieved from a cheap motel. Will not return. Recommend new comers stay at another nearby motel.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Dakota, Thank you for sharing your experience with us. We're sorry to hear about the issues you encountered during your stay. Our team strives to provide exceptional service, and we apologize if you found any staff members to be rude. We appreciate you bringing the cleanliness and comfort concerns to our attention, and we're glad our staff was accommodating. However, please know that we take all guest feedback seriously and will address these concerns with our team to ensure a better experience for future guests. We apologize for any inconvenience caused and appreciate your feedback.

10/10 Excellent

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice to stay for the night.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Gavin,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you had a pleasant experience with us. Should you have any future travel plans, we hope to have the opportunity to welcome you back.

6/10 Okay

Kimberly

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly but the hotel had an odd smell and felt dirty.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Kimberly, We appreciate your feedback regarding the friendly staff, and we apologize for any inconvenience you experienced with the smell and cleanliness. We strive to maintain a clean and fresh environment for all our guests, and we will address your concerns with the relevant departments to ensure improvement. Thank you for bringing this to our attention.

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff.
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Gerald,Thank you for taking the time to share your experience with us. We appreciate your kind words about our cleanliness and friendly staff. We strive to provide excellent service to all our guests and it's great to hear that we met your expectations. We hope to welcome you back again in the future for another enjoyable stay.

6/10 Okay

Larry

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff.
It’s dated and needs some work, overall nice stay and clean, friendly staff.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 16, 2023
Hello Larry,Thank you for choosing our hotel for your stay and for taking the time to share your feedback. We're glad to hear that you had a nice stay and found our staff to be friendly. We appreciate your comments about the need for updates and improvements, and we will certainly take them into consideration. We hope to have the opportunity to welcome you back in the future for an even better experience.

6/10 Okay

Geison

Travelled with partner
Liked: Cleanliness
Property is average
Stayed 3 nights in Nov 2023
Response from Manager on Nov 14, 2023
Hello Geison, Thank you for taking the time to provide feedback on your recent stay. We appreciate hearing from our guests and value your input. We strive to provide a comfortable and enjoyable experience for all our guests and are sorry that we may have fallen short of your expectations. If there is anything specific that you would like to share with us, please don't hesitate to reach out to our management team directly. Thank you again for sharing your thoughts with us.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient.
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Linda,Thank you for choosing our hotel for your recent stay. We're glad to hear that our location was convenient for you. We appreciate your feedback and hope to welcome you back in the future for another pleasant experience.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Larry,Thank you for taking the time to provide feedback on your recent stay. We appreciate your high rating and are happy to hear that you had an exceptional experience with us. We strive to consistently deliver excellent service and exceed our guests' expectations. It was a pleasure to have you as our guest, and we hope to welcome you back in the future.

10/10 Excellent

Jeanne

Stayed 1 night in Nov 2023
Response from Manager on Dec 1, 2023
Hello Jeanne,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had an excellent experience during your time with us. Our team works hard to provide exceptional service and create a comfortable environment for all of our guests. If you have any additional feedback or if there is anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back again in the future!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and accessible from main highway. Pleasant and helpful receptionist. Several eating places near hotel. Good water pressure in shower, AC works well and is quiet. Nicely decorated and clean attractive property.
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Hello Robert,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our check-in process easy and our location convenient. We're also glad that our receptionist was pleasant and helpful during your stay. It's great to know that you enjoyed the good water pressure in the shower and that our AC worked well and was quiet. We take pride in our well-decorated and clean property. We hope to welcome you back again soon for another wonderful stay.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 28, 2023
Hello Michael,Thank you so much for your exceptional rating! We are delighted to have exceeded your expectations and look forward to welcoming you back.

10/10 Excellent

SHERRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here a year ago and was happy we came back.
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello SHERRY,Thank you for choosing to come back and stay with us again! Your continued support means a lot to us. We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Manager on Oct 27, 2023
Hello Karen,Thank you for your amazing review! We are thrilled to have exceeded your expectations and look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Dear Guest,Thank you so much for your amazing 10/5 review! We're thrilled to hear that you had such a fantastic experience with us. We hope to welcome you back soon!

10/10 Excellent

Shaquita

Travelled with family and small children
Liked: Cleanliness, amenities
Customer service was great !
Stayed 3 nights in Oct 2023
Response from Manager on Oct 20, 2023
Hello Shaquita,Thank you for your kind feedback! We strive to provide excellent service to all our guests.

8/10 Good

Matthew

Stayed 2 nights in Oct 2023
Response from Manager on Nov 7, 2023
Hello Matthew,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize for any inconvenience you experienced. We strive to provide a comfortable and enjoyable stay for all our guests. Should you have any further concerns, please don't hesitate to reach out to our management team.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Thomas,Thank you for your feedback! We're glad you enjoyed our hotel's great location. We hope to welcome you back soon!

10/10 Excellent

Tori

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We had a great visit! The room was very clean and the staff was sweet as could be! The only issue we had was trying to park with a trailer! But everything else made up for that! 10/10 would recommend to family and friends!
Stayed 2 nights in Oct 2023
Response from Manager on Oct 10, 2023
Hello Tori,Thank you for taking the time to share. We appreciate your feedback regarding our staff and room. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Oct 7, 2023
Hello James,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Donald

Stayed 3 nights in Sep 2023
Response from Manager on Oct 1, 2023
Hello Donald,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Christopher

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, great for our stay. Breakfast was great with a good variety.
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Christopher,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our breakfast. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!!
This was the 2nd time We have stayed at this Hotel. We have Family that goes to Harding. The location is Great! Close to plenty of places to eat. This is our Go-To Hotel when we go to Searcy!!
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Beverly,Thank you for taking the time to share your comments regarding our location. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable room!! All the amenities needed in a room. I loved the hand soap, shampoo, and shower / body wash dispensers. In most hotels there’s a tiny brick of soap provided. The breakfast was great also!! Also, very friendly staff. I will definitely be staying at the Best Western Inn Plus in Searcy, Arkansas on my future visits!!!
Stayed 1 night in Sep 2023
Response from Manager on Oct 28, 2023
Hello Jessie,Thank you for the wonderful feedback! We're thrilled to hear that you enjoyed our clean and comfortable rooms, as well as the amenities provided. Our friendly staff will be delighted to know they made your stay even better. We look forward to welcoming you back

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful, clean and great coffee!
I actually made an error on the date of my reservation and they worked with me to get it changed. The room was very clean and the Nestle coffee was fabulous! I would definitely book again.
Stayed 1 night in Aug 2023
Response from Manager on Aug 19, 2023
Dear Guest,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Pat

Stayed 3 nights in Aug 2023
Response from Manager on Aug 18, 2023
Hello Pat,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Hello Patricia,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean with friendly staff. Breakfast was delicious. Had a very safe environment. We have stayed here several times and will stay again
Stayed 1 night in Aug 2023
Response from Manager on Aug 4, 2023
Hello Mary,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff and your insights regarding our breakfast. We hope to see you again in the future.

8/10 Good

Jolene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Manager on Jul 19, 2023
Hello Jolene,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Okay

Stephanie

Travelled with family
Disliked: Cleanliness
Room didn’t look clean, especially bathroom. There was a roach in the room. The body wash dispenser in shower was empty. The room felt damp and muggy.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 16, 2023
Hello Stephanie,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
I had problem getting receipt showing i stayed. Said they dont give receipts so got something showing i stayed there. Ice machine not functional but they were nice about it and helped on other floor. Was very pleased room all clean. No hotel room in Conway i stayed in was clean. Always had to change! Will be staying here when needed.wish was less cost though. Limits the trips
Stayed 1 night in Jul 2023
Response from Manager on Jul 15, 2023
Hello Sandra,Thank you for sharing this experience with us. We truly value you feedback with regards to our room and your comments about our ice machine. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 7, 2023
Hello Dan,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.