Thanks for your feedback

Thanks for your recent stayt we are currently upgrading our rooms we hope to see you soon

Thanks for yourt recent stay and yes we are under construction but we dont have things torn up we have plactic to protect our carpet.

Thanks for your recent review and we are sorry we are under remdoel

Thanks for your feedback the hotel is currently under a full renovations and in that case we smell since all rooms bathroom are getting re done with new paints and funiture. We expect the hotel to be done in few months,

Thanks for your recent review we gave you a room and you had problems with your room we came and checked your issue and noting wsa wrong. We also checked each and every conner and noting was found. After we checked you asked to see about getting a discount the company you work for use our hotel on a daily base and they never have a problem.

Thanks for your recent stay we are under a full renovation and hope to see you in our brand new updated room.

Thanks for your recent stay we are under a full renovations we should have all rooms done by the end of the year. We hope to see you soon

e are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

I want to sincerely apologize for the negative experience that you had, especially with the room during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken to improve on the issues you mentioned. Thank you for sharing your rating,

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 972-287-9100.

Bed bugs are a very serious issue in our industry today. This is not a subject to be taken lightly and one that is acted on immediately. Although we have our hotel inspected regularly for any evidence of bed bugs, we also follow up immediately on any guest concern. In the case of this guest our contracted pest control providor was on site within 2 hours of the alleged report. The pest control company did a thourough and documented inspection of the room along with hotel staff and found no evidence of any stage of a bed bug. We appreciate and are thankful for the concern and awareness of our travelers which would enable us to eliminate a problem immediately should it arise. We will continue to immediately act on even the slightest concern of any of our guests in this serious matter. We will also continue to support the findings of the professionals we hire to handle any pest control situations.