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Reviews of Residence Inn by Marriott Scranton

3 out of 5
Residence Inn by Marriott Scranton
947 Viewmont Dr, Scranton, PA

Reviews

8.2

Very good

Rating 10 - Excellent. 123 out of 251 reviews" "
Rating 8 - Good. 64 out of 251 reviews" "
Rating 6 - Okay. 25 out of 251 reviews" "
Rating 4 - Poor. 27 out of 251 reviews" "
Rating 2 - Terrible. 12 out of 251 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Kathryn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We were put in an accessible room where the bathroom smelled like urine. My children found a Sativa vape in the pullout couch. The mattress on the pull out sofa was disgusting. Dog barking in room next door. It seems like all of the Residence Inns by Marriott are now being used as homeless shelters/halfway houses. - The front desk and breakfast staff were very nice and professional.
Stayed 1 night in Apr 2024

10/10 Excellent

Marjorie

Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Travelled with partner
Clean nice rooms
Stayed 1 night in Feb 2024

6/10 Okay

Jim

Travelled with family
Liked: Cleanliness, staff & service, room comfort
No Football, broken toilet
The hotel needs to be renovated and cleaned more thoroughly. The door lock didn’t work and the toilet was broken. Both were fixed, but still….We checked in during the evening and the front desk clerk was in a t shirt and what looked to be pajama bottoms. On Sunday night we wanted to watch the football game and the hotel didn’t get CBS, so we had to go out in 20 degree weather to find somewhere to watch it. We should have been told they had direct tv and many stations were not available to watch. I probably will never stay in a Residence Inn again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023

8/10 Good

Celestine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms where spacious and clean.
Stayed 2 nights in Dec 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service
Clean and quiet, nice stay
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where angels reside
There are angels that work at this hotel. Liss, Jessica and Mary were so helpful after a very stressful and rough day of travel. I was emotionally and physically drained and they all went above and beyond any expectations I had. It was the best night in a hotel that I had in a week of travel. Thank you and God bless you all.
Stayed 1 night in Nov 2023

4/10 Poor

Jose, Mount Olive

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Ok
Stayed 3 nights in Oct 2023

10/10 Excellent

Mary

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
Great rooms great help Clean well supplied
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and comfy.
Stayed 1 night in Oct 2023

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gerardo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that i disliked is that i booked the stay for a few days thinking there was a swimming pool as it advertised. My children and i got ready to go in the pool only to find out they haven't have a pool for a couple of years.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property does a great job of welcoming pets!
Stayed 1 night in Oct 2023

4/10 Poor

Rebecca

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our door to our room was open and the tv was on when we walked in. You had to push door open with your shoulder and slam it really hard to close it. Went to use a glass for water and it had a crack in it. The sausage at breakfast was TERRIBLE! (Tasted like you were eating a rolled up piece of cardboard)!The only GOOD thing was the night time manager was nice and made our stay pleasant.
Stayed 1 night in Oct 2023

6/10 Okay

Claire

Stayed 1 night in Oct 2023

10/10 Excellent

salvatore

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, and friendly staff
Stayed 1 night in Sep 2023

10/10 Excellent

Jeff

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mike at the front desk was very professional, nice, courteous, knowledgeable and helpful. He is truly an asset to your company and also your staff. Well done.
Stayed 1 night in Sep 2023

10/10 Excellent

Samrat

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Sep 2023

6/10 Okay

Yoraima

Travelled with family
Liked: Staff & service
Pool has been out of service for quite some time
Main reason I chose this hotel was because they stated they had a pool, when we arrived and asked it was out of service and was really inconvenient for our family. Since most activities were closed at that time. The staff though is amazing.
Stayed 1 night in Sep 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and warm hospitality including the GM. Great breakfast and service.
Stayed 1 night in Jul 2023

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Gustavo

Stayed 5 nights in Jul 2023

2/10 Terrible

Tomas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I was told the staff would provide a Pack n Play for my infant. At 10 pm, they had failed to accommodate. It was nowhere to be found in our room when we returned that evening.
Stayed 1 night in Jul 2023

10/10 Excellent

Jason, WINNETKA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the Residence Inn Scranton is very friendly and accommodating. A customer service. Will definitely stay here again.
Stayed 5 nights in Jul 2023

6/10 Okay

Brendan

Stayed 1 night in Jul 2023

2/10 Terrible

Mary

Disliked: Staff & service, property conditions & facilities
Bug bites both arms from bed
Bug bites on arms. Both of us. Waited 30 minutes with no one at desk for check in. Would have left but already paid on line.
Stayed 1 night in Jun 2023

10/10 Excellent

Kenzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Recommend
Great stay, comfortable bed, clean. Breakfast was okay. Would definitely stay again. The pool was closed, I’m unsure if it was under renovation while we were there, but overall great stay!
Stayed 1 night in May 2023

2/10 Terrible

jean

Stayed 1 night in Apr 2023

2/10 Terrible

Susan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sheets with large stain and overall dirty. Desk clerk very nice, apologetic and gave us new sheets immediately, but would never stay there again.
Stayed 1 night in Apr 2023

4/10 Poor

Paule

Stayed 1 night in Apr 2023

2/10 Terrible

Manish

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Changed booking at the last minute into an inferior fairfield inn with much smaller rooms. Should have done a refund, even if partial.
Stayed 1 night in Apr 2023

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good place
Stayed 1 night in Mar 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Tony

10/10 Excellent

Tatiana

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Just wish breakfast hours were extended
Stayed 2 nights in Nov 2022

4/10 Poor

william

Stayed 1 night in Nov 2022

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Malcolm Muir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good choice in some ways, altho value for money is suspect. A fee for parking! Really? Worse, we stayed here because it was “pet friendly”. The $100 charge for our small dog became apparent only at registration.
Stayed 1 night in Oct 2022

4/10 Poor

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected high fee
Was shocked to get a $100 pet fee and $10 parking fee. That was not explained in the Hotel.com description. For $100 I think the small dog should have received an adjoining room of it's own. Other than the price shock, it was a nice hotel.
Stayed 1 night in Oct 2022

4/10 Poor

Maryam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toilet flush did not work!! Room smelled. Decided to leave after checking in and paid 270 dollars !!
Stayed 1 night in Oct 2022