Terrace/patio

Reviews of Rocpool Reserve Luxury Highland Package

5 out of 5
Rocpool Reserve Luxury Highland Package
14 Culduthel Road, Inverness, Scotland

Reviews

9.4

Exceptional

Rating 10 - Excellent. 171 out of 229 reviews" "
Rating 8 - Good. 36 out of 229 reviews" "
Rating 6 - Okay. 16 out of 229 reviews" "
Rating 4 - Poor. 4 out of 229 reviews" "
Rating 2 - Terrible. 2 out of 229 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely boutique hotel just a 10 minute walk from the city center. Rooms are big and the bathroom was large and gorgeous. Be sure to enjoy the large soaking tub! Service was wonderful. As a boutique hotel - you can tell the staff are “jack of all trades” and will do anything to make your stay pleasant. We ate dinner at the R bar one night and the food was delicious. The only issues we had was our room was incredibly warm our last night and when we plugged in our fan it was broken. Also-the fridge in our mini bar was not working so all the beverages were warm. We did not report this to management- If we would when I know they would have fixed it. If you are driving in- there is a small car park adjacent to the hotel and is incredibly easy to get in and out of. Overall would stay here again!
Stayed 2 nights in Oct 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Gordon

Liked: Staff & service
Disliked: Cleanliness
We booked to stay at this hotel as it was part of the Luxury Scotland Hotel Group, however the Rockpool Reserve Hotel is certainly not a 5 star luxury hotel. Upon checking in we were taken down 2 flights of stairs and let into a room next to the kitchen.
Stayed 1 night in Sep 2023

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The river is nice. I would add benches for people who woukd like to sit and watch the falls.
Stayed 4 nights in Aug 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, room comfort
The hotel was good. The employees were great. From check-in to breakfast they were all kind and always looking to extend themselves to their best abilities. The down side was, the air conditioning unit was broken and the bathroom fan didn't clear the air at all, so after a shower the whole room was humid and damp. We were told to open the window however the neighborhood smelt of burning rubber and it was an irritant in the throat. They advertise as a 5 star hotel but were unable to get a service engineer to address the issue for our entire Friday-Sunday stay.
Stayed 2 nights in Jul 2023

10/10 Excellent

Alison, MELROSE

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A real gem of a hotel in a very central location, but quiet. The rooms are very comfortable and the staff and service excellent. We also had dinner in the restauarant which is highly recommended. This is our second visit and we'll certainly be back!
Stayed 1 night in Jun 2023

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a delightful stay, very friendly and helpful staff. Thank you
Stayed 2 nights in Jun 2023

10/10 Excellent

Carlos, Hagerstown

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and particularly the restaurant and bar. The bar woman did our drinks superbly and the restaurant menu was excellent.
Stayed 1 night in May 2023

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are exceptional and the accommodations couldn't be better
Stayed 2 nights in Apr 2023

10/10 Excellent

Michael, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, room was spacious, and breakfast was very good
Stayed 1 night in May 2023

6/10 Okay

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
ROCPool - ok experience
Yes, it’s a boutique hotel (only 11 rooms) with upscale touches, but not our favorite on our recent trip to Scotland. Staff is friendly, rooms are quirky and definitely the photos and room categories don’t fully match. We had a room category called the decadent room and the photos were only for 1 of the decadent rooms, the others were different - our was not the room we thought it would be so was a bit disappointing. Hotel is close to the road, but road noise was ok. Bar open late, drinks reasonable priced. Be warned, if you and your partner are not used to seeing each other on the toilet, the bathroom doors are only partially frosted - your call.
Stayed 1 night in Apr 2023

10/10 Excellent

David, glasgow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel and ticks all the boxes you need. Despite staying at Xmas, hotel was busy and service and food was bang on the money! Excited to book again!

8/10 Good

Keith

8/10 Good

David

Stayed 1 night in Nov 2022

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. Highly Recommend.
Stayed 1 night in Oct 2022

8/10 Good

Cat

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was good. Dinner was amazing. The room we stayed in No 7 in what appeared to be the basement had a direction sign over the door that was on all night and lit up the room which meant I had very little sleep so I can't give 5*
Stayed 1 night in Oct 2022

10/10 Excellent

David, Lafayette

Stayed 1 night in Sep 2022

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly lovely, but nothing about it felt special enough to justify the price.
Stayed 1 night in Sep 2022

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was lovely. personalized service
Stayed 3 nights in Jul 2022

10/10 Excellent

Alison, MELROSE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a real gem of a hotel , in a great location. Our room was spacious and very comfortable and quiet. The staff were excellent . Would thoroughly recommend .
Stayed 1 night in Jun 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inverness stay
Inverness isn’t a cheap place to stay but I feel this venue, while delivering a great service, is overpriced. For the money you expect everything to be perfect which is why I feel the need to be critical. The listing states robes are available - they’re not - and small things like charging for the small packets of biscuits in the room (I’ve never seen that in any hotel I’ve stayed in). Also toiletries weren’t replaced. That’s not to say there aren’t great things about it: the staff are very attentive and the breakfast is tasty.
Stayed 2 nights in Jun 2022

2/10 Terrible

Mellanie

Travelled with family
Disliked: Staff & service, property conditions & facilities
The staff was very rude including the manager. We needed non feather pillows which they didnt have other than very old foam pillow that were hard and falling apart. Our toilet did not work and we dealt with overflow issues for two days before they finally responded. Far from a five star property.
Stayed 4 nights in May 2022

8/10 Good

TAREK

Stayed 2 nights in May 2022

10/10 Excellent

Nimrod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay we’ve ever had. Incredible service.
Incredible service. Everything taken care of and more than we’ve expected. Great, friendly staff that upgraded our room and treated our daughter and our family super nicely. Breakfast is incredible, try the Arnold Bennet.
Stayed 2 nights in Apr 2022

10/10 Excellent

Scott

Stayed 1 night in Mar 2022

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Elisabeth on Feb 26, 2022
Thank you very much for your positive feedback. We look forward to welcome you back soon.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Ashleigh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Gordon, Sauchie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff lovely food in the restaurant and in the bar Bedrooms immaculate Definitely be back here
Stayed 3 nights in Oct 2021

8/10 Good

alexander

Stayed 1 night in Sep 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Simply stunning
Stayed 1 night in Sep 2021

10/10 Excellent

Greg

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2021

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and room. Super friendly, welcoming and attentive staff. Fantastic food.
Stayed 3 nights in Aug 2021

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel we have ever stayed in
Our stay was amazing, the staff go above and beyond, always greeted us with a friendly welcome, asking if we had been anywhere nice, cpuldnt do enough for you, but not in an over the top way, the service was astounding, from the housekeeping, to the food to the reception, we have stayed in hundreds of hotels, and this was by far the best by miles, thank you all so so much
Stayed 2 nights in Aug 2021

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice in Inverness
Excellent stay- room was very comfortable with large clean en-suite bathroom. Dinner was especially good very well presented and delicious. Breakfast was good too. Staff were very efficient and courteous and helpful.
Stayed 1 night in Aug 2021

6/10 Okay

Kate

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

J E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Service
Absolutely fabulous. The hotel itself was clean and comfortable and the facilities fantastic, the bar and restaurant served high end food and drink. Aside from all that, what made the stay particularly special was the people working there. Their service was excellent and nothing was too much trouble. Probably the best team we have had the pleasure of being looked after by! Thank you.
Stayed 3 nights in Jul 2021

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rockpool Reserve Hotel stay.
Just great, room, and food were super, backed up by efficient friendly staff. Would have no worries about recommending it.
Bedroom
Entrance
Stayed 1 night in Jul 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel, great staff!
Fantastic stay, friendly and helpful staff, and the food in the restaurant is possibly the best in Scotland! Will definitely visit again!
Stayed 2 nights in Jul 2021

10/10 Excellent

Rhona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit of luxury to finish off our trip.
Lovely comfortable room, amazing dinner and good breakfast the following morning. Ideal!
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High standard of cleanliness.
Stayed 1 night in Jun 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Fuona, Uk

Liked: Cleanliness, staff & service
Small elegant boutique hotel , great friendly service and excellent food .
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely staff, fab food, easy parking and a super comfortable bed
Stayed 1 night in Aug 2020